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The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Polite and helpful staff Tv to complecated
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Good food and good service Warm, ac would be a benefit
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Freindly Staff Value for money size of room no bath
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
helpfull staff, good food, easy parking no
The relaxed atmosphere and friendliness of staff.
No draught beer
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
The staff were excellent and the food good Having to pay £3 per day for car parking
Hotel very modern and convenient to racecourse . Guest ares clean and spacious. Some confusion regarding car park charging for overnight guests and food expensive
Clean, comfortable, style of furnishing. professional staff who were well trained and efficient. Car Parking Charges Limited food choice in the main restaurant, buffet style did not like, good starters but main course is not to my liking in terms of quality
Food was excellent. room was very clean and the staff very friendly Nothing we didnt like
rooms need updating
Staff, decor, room lighting, bar snacks, checkout, Price of food and drinks,
expensive to stay. Unacceptable to have to pay £5 per night for car parking and £18 for internet access. In the Far East these would all be Free for Guests. would not stay again because of this. (Also £3.95 for a bottle of water in your room./ Outrageous!!
It was extremely comfortable and peaceful. The service and choice at breakfast was great. A pleasant stay. Changing facilities were a little cramped in the leisure area.
The staff were very helpful Food in restaurant was not hot enough
The staff are very friendly and professional Not all of the rooms are of the same level of comfort and quality however the staff are responsive to issues raised and are happy to move you to another one
The decor, comfortable bed and sky tv. The taxi firm the staff used was more expensive than the one we used to get back to the hotel.
Caterig staff were very friendly The hotel looked tired and in need of refurbishment. The window in my room would not shut properly
Polite Staff and fast room service which provided hot food. lack of smoking rooms even though booking.com gives you this option.
I did not like the fact that one of the rooms I booked was upgraded and had the same style room as we had and paid less. Also there were no robes in the room as stipulated.
clean and friendly poor view from room
The staff were very friendly and helpful. The room was very quiet despite the central location (traffic/promximity to local bars).
Waiting staff at breakfast were very nice and efficient The hotel had no room service or dining facilities to offer, this was not advertised on the website at the time of booking. The room was at best fair, dirty walls and stained bed linen. The lobby area had peeling wallpaper and appeared generally unclean. I have stayed in many hotels and this was at best pretty poor in comparison. I would rate this hotel as a 2 star.
everything was like i would of expected it to be
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
Comfortable bed, good breakfast.
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
The superb resraurant with excellent service and value I have none
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
Excellent hotel, highly recommended
It was clean and comfotable. the staff were polite friendly and helpfull
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
Bars One bar closed early
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
We were upgraded. Location to the town. Choice for Breakfast
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
Spacious room The bar was noisy but one had to consider that there was a wedding reception
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
nice and quiet in the bedroom
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
thee relaxed atmosphere
Great value, clean and well equipped rooms, excellent restaurant and bars. Welcoming reception staff
Breakfast & Dinner very good Good hairdryer in useful position No drawers in room
Excellent food served by charming staff The rooms were very hot becuase it was not possible to open the window fully. This made sleeping rather difficult.
Friendly staff, good food, and nice indoor pool.
Access to gym, pool and spa facilities.
This hotel amazed me and my friend when we stayed for one night.The facillities were more like a 5* rating, very large room with large plasma tv's. We spent afew hour in the spa to relax,afew drinks by the fire in the bar and found that the buffet breakfast was fantastic. We will certainly be booking here again for next year the room price was unbeatable in the area. nothing at all.
the room the arrangements at breakfast
Nice hotel good food, nice bar. My top floor room had no cold water in the morning
Very comfortable hotel and extremly attentive staff - would definately book again Breakfast great but evening meals very expensive and only one meal choice for vegetarians !!!
Food and bar area fantastic Terrible generator noise during middle of night, reported to reception in morning, but they were very dismissive, and did nothing. Very bad night sleep.
Friendly staff, easy check in/out. Fantastic range of local restaurants
Very friendly staff and very clean bedroom/bathroom. Room was freezing on arrival. Breakfast was very average - the fruit on display was very poor.
Nice setting, great staff & excellent value for money. It couldn't have been better. In addition the breakfast was excellent.
Friendly, clean, good service and they went out of their way to give me a room earlier than normal check in as I had to change and go out quickly. Thought it was a bit expensive for what it was. It is not an easy Hotel to get around with lots of stairs to negotiate but then it is an old building.
It is right in the heart of a very pretty village high street yet very close to motorway links and major towns/cities Room was smaller than I'd expected (though comfortable). Air conditioning might have been nice.
The hotel was very clean and the staff friendly and helpful. The room was very comfortable with good amenities. The restaurant food was excellent and fairly priced. The breakfast was slightly undercooked. Tea/ coffee would be better as self service.
The room was bigger and more stylish than average, the bed very comfortable Nothng,
Restaurant was great, food very good and nice atmosphere. Bedroom very cold and unfortunately I was above the boiler room which was noisy at times, but overall I couldn't complain.
Very friendly and welcoming staff
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Convenience and location for the NEC. Excellant accces to Solihull shops.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Not alot poor reception service
Check in process needs improving
position of hotel
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
the site was excellent and just a sort distance from town
stayed at hotel after a wedding that took place there. found the staff helpful and friendly and food was exellent. none
Clean confortable room, very good value weekend rate, good breakfast in attractive conservatory. Pleasant helpful staff. Accomodation building typical of a conference venue and the main building apart lacking any character.
Lovely room with plenty of hot water and contempory products. Excellent quality towels and very comfortable bed. We were impressed with the ipod dock as well. Polite staff which contributed to a brilliant evening at a wedding reception. We were a little disappointed that we weren't informed of the sauna/gym facilities as we would have loved to have taken advantage of these. Perhaps pointing this out on booking confirmations would be a good idea as we didn't have time to look at your web site.
Very friendly staff. Excellent breakfast. Good value for money. Our room did not reflect the rooms advertised on the web site and this was a huge disappointment. Sauna not working.
Quiet, polite staff. My wife complained that the bed was too soft
The main hotel part. The acccommodation being outside. It felt like you were going to a swimming pool.
Wonderful setting, good value for money. Good facilities. The furniture in the room was very basic and looked cheap. Booked double room for 2 people, yet bed pushed against wall, so not very practical for 2.
The staff were very attentive and nothing was to much trouble. They ar a credit to teh hotel and company. PLease pass on my comments.
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
lovely meal -friendly staff
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Friendliness of all the staff
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
Staff were fantastic...rooms were very comfortable. Food amazing!
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Staff were extremely attentive without being intrusive.
Top hotel , great location . room spotless and modern , recommended all round .
Loved having use of the pool, jacuzzi etc. Food delicious too Room smaller than expected, few children in pool at one time
Leisure facilities, beautiful setting Room was quite cold; restaurant food expensive.
The hotel was very near where we needed to be that night- it was lovely to come back for a nightcap and go into the residents' bar to have someone playing the grand piano! There was a lot of noise, I think from the heating system, which awoke us very early on Sunday morning.
The room was very good and the bed comfortable.
We were given room 66 the Love suite, it was absolutley stunning
Beautiful surroundings, great food, ecxellent accommodation
superb! really nice hotel, great spa and pool, had a lovely time. shame about the weather though!
The location was excellant and the staff very helpful. Place could do with a revamp as it was looking dated and tired.
The bed was extremely comfortable. Nothing.
Facilities within the room was excellent. The shower was easy to use. Breakfast was unhurried and offered a great selection. Would have liked a small settee so that we could sit comfortably although there was a chair by the desk
I found the hotel to be be first class in terms of staff service and a relaxed atmosphere. I would have liked to see more of a choice in the breakfast buffet on the cooked side.
Large clean comfortable room, good breakfast, pleasant helpful staff Bathroom door lock mismatched with door
Convenience, and excellent carvery right next door (The Porridge Pot)
convenience for our destination
On arival a member of staff told us we had arrived early (45 Min) and had to go away. There had been a traffic accident and all the roads where grid locked. The reception we got was a bit off hand in the circumstances I would not mind but we use this hotel quite a lot and may now have to look for another. Training in customer relations may be needed we pay there wages.
We used the Holiday inn Express while visiting a family member. It was comfortable and convenient.
It exceeded exectations for such a modestly priced hotel. Facilities - breakfast, space for working, comfort of bed, cleanliness of room, provision of essential toiletries - were all excellent.
not a lot faceless, poor facilities and expensive
quaint - cheerful friendly hosts - lovely & super clean front bedroom has a very slanted floor - understandable due to the age of the building. but still uncomfortable a little when sleeping. Also front bedroom had a lot of traffic noise all night.
Convenience to town centre, extremely clean, very friendly. Good size room with bath for the baby.
fresh milk and water for the tea/coffee from fridge Very friendly and helpful owners Superb breakfast
Warm welcome and friendly owners. The rooms were very well presented and had comfy beds, large bathrooms and extra touches. The fridge (located on the first floor landing) also provided fresh milk and bottled mineral water which was an added bonus. Overall a very enjoyable stay and we will definately return in the future. Nothing.
Warm welcome, inviting entrance and cosy reception area
Friendly & attentive staff. None.
The room was a fair size, everything was spotless, the furnishings were tasteful and good quality, staff were pleasant but not intrusive. Breakfast was tasty. It's a shame that the reception area, right by the front door, was small and had to double as the lounge.
Lovely comfortable room, clean hotel and good breakfast. Very good idea to have a small communal fridge with fresh milk and bottled water. Friendly, helpful owners. Quiet but excellent location. Lots of restaurants within walking distance. Would recommend tour of Kenilworth Castle. Nothing bad to report.
Victoria Lodge has been decorated beautifully and finished with personal touches that most large hotels fail to manage. I would recommend more people to use Victoria Lodge instead of the larger hotels & made my booking as a corporate stay.
Extremely clean, very thoughtful and friendly owners - all the little things were there, in the room and at breakfast, catered for vegetarians, very well cooked food - very enjoyable and restful.
owners where great everything was spotless the breakfast was beautiful nothing everything was excellent
The grounds were beautiful and well kept The staff were a little slow at breakfast and needed directing.
Very relaxed, staff always tried to help. Only little things. many of the public areas were not warm enough. The restaurant was good but pricey.
The quiteness and privacy and the choices of lesiure facilities no
Nothing! The reception staff were not welcoming and the reception area and lounge had an odour reminescent of soiled nappies. In the restaurant we had pre-dinner drinks at a dirty table. The food was awful, obviously realised by the waiter who offered alternatives which we declined. We left early as we could not stand the place any longer. The 4 stars and 2 AA rosettes are not justified.
Helpful friendly staff The bar did not serve hot food during the day - this way have been a one off
Breakfast buffet not great, lack of availability of spa appointments, lack of evening meal options - expensive restaurant or room service
Pleasant, efficient service, spacious, pristine room with comfy bed and particularly comfortable pillows - who is your supplier? Views, grounds, excellent breakfast. Evening wedding party took over bar and their music was so loud that even we, banished to the "Oak Room" or some such, could appreciate just how awful the band was. The price is , of course, outrageous, like all hotels, of whatever class, in Britain. You can stay in far more opulent surroundings at half the price, in Europe.
The grounds and facilities were excellent. The restaurant menu was not to our liking
Location, facilities, grounds, restaurant (excellent meal) Room was above the bar/function room and we found it very difficult to sleep because of the noise of revelling guests. Double glazing would help.
The peace and tranqility and the convienience as we had to attend a funeral in Hatton. We would definately return sometime as the facilities were excellent The room was modern with excellent facilities
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
Great hotel Should be 5 star
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.