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The food was excellent The rooms/furniture was old and dated
Seemed to be a small family run hotel and staff were very friendly.
The breakfast, closeness to a local pub, quietness, but most of all that they accept dogs.. Even the executive rooms are rather small as are the T.V's.
Polite friendly staff. No problem with serving breakfast a little earlier than advertised on Sunday morning. Thermostat was set rather high so had rather a hot night.
Location to my business meetings
The decor and cleanliness of the guest rooms and the public rooms particularly the dining room. The friendliness and courtesy of all the staff Nothing
The helpfullness and friendliness of the staff
5th time of staying - which says it all NA
The hotel was very easy to find. My room was well decorated and spotlessly clean. The food in the restaurant was excellent, and all of the staff were friendly and helpful. Very impressed!
The staff were first class, friendly and hospitable. Even though there was a wedding reception taking place at the time we were there they made sure that we were well taken care of. The food was excellent. The hotel has a warm hospitable feel about it. The executive double was a bit on the small side.
Breakfast was disappointing. We came down at 9.00a.m. and the buffet breakfast was supposed to be available until 10.00, with cooked breakfast available until 12.00. We were obviously the last of a line of guests and there were no pastries, the croissants were burnt, the peppermint tea was an empty box and I finished up all the bits of fruit. The waitress said that what was on the buffet was what they had!!
Nice rooms, good location Morning receptionist was inattentive and rude, he clearly needs to be trained in cuastomer service skills
Bar excellent -- cask conditioned ales staff attentive and friendly Very loud birthday celebration ran well past midnight limiting our ability to sleep needs a bit of tender loving care in maintenance mold in shower breakfasts good but for dinner kitchen was inconsistent
Price. Breakfast. The hotel was very tired in need of investment.
Staff non existant except one very hard working young man seving breakfast on his own. Ordered a morning paper found it on reception. Could not give the key to anyone on leaving so left it on reception desk
Convenient for visit in area The hotel was fully booked and the dining room was busy. The hotel was grossly understaffed with only 3 staff and one chef on duty and the delay for many people in the dining room was unacceptable. Allegedly according to Greene King the hotel is adequately staffed which if true is ridiculous. In the circumstances the staff were extremely polite and positive and worked very hard. I would recommend but warn of problems.
The bed was very comfortable and the buffet breakfast was just right for what I require.Would recommend but would also tell them about what I didn't like. I didn't enjoy me meal, I opted for the lamb shepherds pie but it was very dry with too much potato and not enough lamb and gravy. The vegetables tasted as if they had been cooked for a while and this would be confirmed by the timescale from ordering to table which only took a few short minutes. Fresh veg can be done in 10 mins. I would have been happy to wait 10 mins.
The staff were very distressed by the incorrect booking, they gave us two single rooms free of charge for the night and then changed them for a double room when they had a cancellation. For the price of the rooms it is very expensive. We stayed in three hotels in the area last week. The Cross Hands was the most expensive and had the smallest rooms and the whole hotel is in great need of refurbishment.
Traditional Old World style` Not enough bar and restaurant staff (two girls covering both areas). Staff appeared to be eastern block migrant workers who were keen and pleasant but did not appear to have been trained propoerly. Examples were: running - without exaggeration - between bar and restaurant. Did not know what port wine was or which glass to serve it in.
The design of the family room was excellent. The location was easy to find and the staff where really friendly and helpful. The cleanliness of the bathroom left a lot to be desired. There was a problem with the computerised billing system which meant that my meal didn't arrive (although this was deducted from the bill and the manager was very apologetic). Also when I arrived I was given a master key as the key to my room had been taken. As a woman travelling alone with my children this didn't make me feel secure.
well appointed room
Very friendly staff,lovely rooms, great location. The website does not do it justice!
The food was exceptionally good.
Lovely inn in beautiful countryside. Really quaint and full of character. Bedroom was excellent and very comfortable, quiet too even though it was on a main road. Food was good both restaurant and breakfast.
The friendly staff The shower was not very good. it had no power
It was close to Westonbirt where we were seeing a concert. Needs updating, the room was quite tired looking
Bar and outdoor spaces are nice. Rooms at the front of the hotel are next to quite a busy road so are subject to quite a bit of traffic noise.
The staff were very friendly and helpful. The decor was good and the atmosphere relaxed.
The staff were great.