Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.1 "World class service."
-
8.9 "Location is great."
-
6.4 "Breakfast is mediocre."
-
6.3 "Food is average."
-
5.8 "Average cleanliness."
-
4.8 "Rooms are not good."
-
4.3 "Bad amenities."
-
3.0 "Disappointing internet connection."
Overall Rating
-
9.3 "World class service."9.9 "99% found the
staff to be very friendly ." 9.6 "Management was excellent , said 96%." 8.0 "80% said thereception staff was great ." -
9.1 "Terrific location."9.6 "
City centre within easy reach , said 96%." -
6.2 "Breakfast is mediocre."
-
5.7 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." -
5.0 "Average comfort."4.8 "52% didn't like the
uncomfortable beds ." 3.8 "62% saidrooms were small ." -
4.2 "Rooms are not good."2.3 "77%
complained about the bathroom ." 4.8 "52% didn't like theuncomfortable beds ." 3.8 "62% saidrooms were small ." 0.8 "92% said thebathroom was dirty ." -
4.0 "Bad amenities."4.0 "60% thought the
building wasn't nice ."
Overall Rating
-
8.8 "Location is great."9.8 "
City centre within easy reach , said 98%." -
8.8 "Great service."9.9 "99% found the
staff to be very friendly ." -
7.0 "Good vibe."
-
6.8 "Breakfast is mediocre."
-
6.1 "Food is average."
-
5.9 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." -
5.2 "Average comfort."5.2 "
Beds were acceptable for 52%." -
5.1 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 5.2 "Beds were acceptable for 52%." -
4.7 "Bad amenities."4.7 "53% thought the
building wasn't nice ."
Overall Rating
-
9.2 "World class service."9.9 "99% found the
staff to be very friendly ." -
8.8 "Location is great."
-
5.1 "Rooms are ok."
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.4review from
You need a taxi from the train station because of the luggage but the position is close to the city centre and there is some very nice pub near the hotel Everything was ok, no lack in this hotel
-
5.6review from
friendly staff
-
8.0review from
Everything was pleasant even though a major renovation was ongoing it did not interfere or make the stay unplesant. Close to downtown York or a bus stop about 100 yds away. Don't use the pub across the street-very unpleasat owner/staff. Better down the street-an easy walk.
-
6.4review from
Staff was very helpful. Breakfast was plentiful and very good. Greaqt location for all York attractions.
-
7.2review from
We liked the warm welcome by the staff, the interest of the two girls in the wedding we were attending and the good breakfasts each morning. It was naturally friendly - genuine without being over-the-top. It is well placed for walking into town,.It was quiet and the room was nicely set out with plenty of room to store everything and move around. The Tv was good too.
-
4.8review from
Parking at rear. Good breakfast. A small bedroom with no flat screen tv in sight - rather an antiquated portable. There was no i-pod dock either. Poor quality of towels - could do with replacing. Breakfast room was a mix of old and new furniture.
-
2.4review from
None Staff on phone on arrival, private call; smell - musty and dirty; room far too small; poorly furnished, stains on sheets; inoperative fan in shower/toilet room; mould at ceiling joint in shower/toilet room; inadequate options in event of fire (1 only).
-
6.0review from
Friendly staff Towel handrail broken
-
4.4review from
Good level of cleanliness friendly and competent staff good breakfast not noisy very good location for us between the city centre and the University. Excellent array of information leaflets in the reception area. Bed too small for us (hotels we have stayed in over the last few years have tended to provide a Kingsize as standard. Dreadful coffee (but the pot of tea was good) generally shabby our room was over-furnished for its size.
-
2.8review from
None Smelly, mildew in the bathroom, dirty and dusty
-
6.4review from
You need a taxi from the train station because of the luggage but the position is close to the city centre and there is some very nice pub near the hotel Everything was ok, no lack in this hotel
-
5.6review from
friendly staff
-
6.4review from
Staff was very helpful. Breakfast was plentiful and very good. Greaqt location for all York attractions.
-
4.8review from
Parking at rear. Good breakfast. A small bedroom with no flat screen tv in sight - rather an antiquated portable. There was no i-pod dock either. Poor quality of towels - could do with replacing. Breakfast room was a mix of old and new furniture.
-
2.4review from
None Staff on phone on arrival, private call; smell - musty and dirty; room far too small; poorly furnished, stains on sheets; inoperative fan in shower/toilet room; mould at ceiling joint in shower/toilet room; inadequate options in event of fire (1 only).
-
6.0review from
Friendly staff Towel handrail broken
-
4.4review from
Good level of cleanliness friendly and competent staff good breakfast not noisy very good location for us between the city centre and the University. Excellent array of information leaflets in the reception area. Bed too small for us (hotels we have stayed in over the last few years have tended to provide a Kingsize as standard. Dreadful coffee (but the pot of tea was good) generally shabby our room was over-furnished for its size.
-
2.8review from
None Smelly, mildew in the bathroom, dirty and dusty