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Friendly staff nothing
Location to castle wedding venue. Rooms were not heated on arrival on a bitterly cold day. Same complaint heard from fellow visitors.
the local facilities
staff very friendly
Friendly staff, comfortable room, excellent food in restaurant Room rather overpriced. Restaurant wine very expensive
Comfortable bed and a quiet room; I had a great night's sleep. The breakfast was good. There was only instant hot chocolate in the bedroom - I really fancied a cup of tea, but no tea bags or milk were in evidence. The bubble bath and the shampoo in the bathroom were strangely watery.
friendly, helpful staff, beautiful setting no
Staff checking in were very helpful Staff checking out were rude and did not seem very friendly
Rooms available at an earlier time than specified. Traditional breakfast was good.
we were made very welcome as soon as we arrived all staff were very friendly and nothing was to much trouble from the off and would definatley recomend this hotel to anyone.
Efficient & friendly staff Getting to the restaurant involves going outside to another building
When I went to bed about 11.30 pm I found that my bed, in a twin, had a mattress that had springs broken and as a result had a very poor night's sleep. I reported the matter at Reception next morning and was assured that it would be changed without delay. In other respects the hotel was fine but this important aspect spoiled my stay.
Convenient for my work location in this instance with convenient on-line booking. Good, freshly made breakfast. No complaints
Friendly staff at reception. Good view out onto the bowling green. Nice walk round the golf course. Very easy access to the Wye Valley and Symonds Yat beauty spots. Easy to hear noise from other rooms.
Hotel staff very helpful, location in the Forest of Dean The "restaurant" facilities within the golf club really let it down and not what we expected from a country hotel - no table clothes! effectively eating in the golf club bar. Food ok but not special. It needed to be in the main hotel
The room was excellent and the golf course was presented well. We were rather disappointed with the standard of food
As walkers we had everything we needed including food & drink in a lovely location, the distance to our walks was fairly close and the taxi transfer was easy and arranged by reception staff who also gave advice on our walks, it would be an ideal location for large groups to use as a base. I could not use the electric kettle in the room as there were no sockets in easy reach
Meals were good value Service at breakfast on final day was poor, it took nearly forty minutes to get breakfast. but to be fair to them they were fully booked.
the residents bar 10pm - 6am the beds were poor, the part of the hotel we stayed in was old and worn.
Excellent staff. Quiet location.
Our room smelt of cigarette smoke.
Staff were extremely friendly, courteous, efficient and professional
Great location, very good staff, nice bed, nice pillows, good breakfast. Room was small with no proper windows, there was no fixed shower or wallmount so you could have a proper shower, the taps were wrong for the sink, there was only an expensive fixed 3 course menu available for dinner.
The staff are proffesional yet friendly
The building was full of charactor but at the same time beautifully maintained and very comfortable combining the old and the new. The staff were so friendly and helpful. We did not stay for dinner but would have liked to. The breakfasts were excellent. Nothing to report. Would go again.
The room. I stayed with my daughter and would have preferred two single beds.
Just enjoyed our brief one-night stay
Lack of bar meal option at weekend and had to opt for the fine dining.
Attractive,comfortable hotel. Staff friendly and efficient. breakfast very good. Only stayed one night but would have liked a longer stay!!
What was there not to like! The lodge we were in was perfectly clean with everything we needed. We only paid £75.00 for the evening for 2 adults and 2 children which was a lot cheaper than any of the hotels in the area. We had attended a very close family members funeral that day and it was so wonderful to go back to our lodge and properly relax in comfort and peace and quiet.
Fantastic leisure pool. Amazing grounds - a haven of tranquility. Food was a little disappointing.
Tourism activities suchas Go Ape in the Forest of Dean
Was offered a free upgrade and made very welcome No
Very comfortable. Excellent hosts. Breakfast was the best we have had in a very long time. Lovely area. Particualrly liked the fresh milk in the fridge and home made sausages were superb. None
The owners were so welcoming and friendly
Bed and Breakfast very good, Pat and Brian very nice people really relaxed and friendly atmosphere, would stay there again.
Owners very friendly and welcoming - excellent breakfast. Local information and maps readily available for visitors to the Forest of Dean and surrounding areas.
pleasant surroundings friendly staff good value for money bit quiet but this could be the time of year i was there
Staff professional and very pleasant. Food superb. I am a light sleeper, and unfortunatly I could clearly hear a very loud snorring next door which kept me awake most of the first night.
free and easy,come and go as you please stopped during cold spell,central heating inadequate
Hospitality was excellent. Lovely couple. Very courteous and helpful. Room was very clean and cosy. Beautiful garden to sit and eat. Parking on site. Could have benefited from more room i.e another table as I had to sterilise bottles for the baby in the bathroom but there is a lounge downstairs.
The hotel was excellent with freindly approach and an excellent breakfast. The bed was not as comfortable as it might have been and squeaked
Very clean, comfortable and quiet. Owners friendly and happy to assist with any query, breakfast lovely. Pleasant atmosphere. WiFi helpful. Local pub ideal for evening meal.
Friendly and welcoming
The staff were very helpful and friendly, despite being overworked because of the wedding that was being held at the hotel. When we complained that we had not had hot water all day, it was repaired within a very short time of us reporting it. Parts of the hotel were in need of refurbishment, especially one of the carpets on the ground floor which was very badly stained - and had a dish to catch the water from a leaking radiator. Also, because there wasa large wedding party staying at the hotel the stafff were very stretched and it was difficult to get a seat in the bar/lounge areas.
Position and history Untrained staff (albeit willing). Reviews not read see below
friendly reception and bar staff a surly restaurant staff person and forgotten orders for bar food two days running; shabby decor in room
Largely helpful staff. Room not as requested. Decor is tired. Food very average.
I enjoyed the meals and excellent service together with the tranquillity of the location. No complaints
Staff responded very well to requests and resolving a problem re TV.Breakfast was very good. The weather! Evening meal was disappointing.
Extremely pleasant and helpful staff. Excellent full English breakfast included in the price. Warm and comfortable room.
All staff were extremely helpful and friendly. Food very good and comfortable public rooms. Free Wifi Lighting in rooms - rather dull. Bedside lights for both beds/sides needed, that will throw light on a book.
We were disappointed with the hotel facilities and rooms. The hotel is desperately in need of redecoration, and the room rates do not reflect this. We have recently stayed in B & Bs which have been far superior, at half the cost. On the plus side, the staff were attentive and friendly and the food at lunch dinner and breakfast was lovely The staff dealt with our complaint fairly but its a shame, the hotel has a lot of potential.
Make sure you request one of the rooms from the main hotel - or at least the better rooms outside in the carpark. The original room I was allocated was just bigger than the small double bed, and absolutely reaked of smoke. However, staff were very apologetic and immediately found us a fantastic room. Breakfast was great!