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The location was convenient and initial facilities looked to be promising on your website. Extensive renovations not mentioned on any of their sites. Allocation of a non-smoking room which had been smoked within. Bottles contained within the mini bar which had been tampered with and their contents replaced with water. Wellness facilities not fully operative, which when mentioned to the staff the response was that they would be addressed on Monday. Generally the decor was tardy and the staff not overly helpful. I was extremely disappointed as to the overall experience.
location,breakfast,and fruitsorbet-fresh.fresh fruits-delicious,we will come back to eat dinner one night,good size pool
Beautiful environment very pleasant staff clean hotel with good facilities The carpet throughout is old fashioned executive room had some damp wallpaper mosquitos heating too high in the restaurant
The location and pricing are outstanding. Two beds pushed together don't count as a double bed.
Nature around Hotel is really nice. In general Hotel is really good value for money. If you like hotel out of city, in park, with possibilities for walking and bike riding - it's perfect place. Restaurant i think need to be fixed. Breakfast was cute and nice, but for dinner we move out for city restaurants, because local one did not impress us.
Wonderful location ovelooking the mill pond with a fountain. Breakfast is excellent, especially when taken on the terrace. The approach to the hotel, across the railway area is a bit daunting, don't let it put you off.
Location and setting, rooms very comfortable, good bathrooms Food overpriced, overcomplicated, and poorly concieved.
Only stayed one night. Lovely surroundings and views, excellent breakfast and quick and easy departure procedures. Grade this excellent and good value for money.
the beds, the most comfortable beds I have experienced in recent years. It compared favourably with the Sheriton in Boston which is noted for its comfortable beds; breakfast, location, tranquility,distance from Venlo pets, particularly a dog dribbling and sneezing, although there was not much smoking in public places, I could smell it. Ireland is smoke free, I'm used to the clean atmosphere
Ok hotel in nice park. Very quiet and relaxing area. Good breakfast and services. Hotel has seen it's best days. This used to be a fine hotel, but that was long time ago.
The room facilities, quietness, location and breakfast
The hotel was easy to find,once there it was so nice to be greeted in such a friendly manner.We found only a pleasant and helpfull attitude at the hotel and once again thankyou for a brilliant start to our holiday
When we informed Reception that there was a plug missing from our hand basin, a replacement was provided the next morning. All staff were very pleasant and helpful. We were glad to be on the ground floor as some of our party had physical limitations. No
Good standard of comfort, friendly staff and excellent restaurant
Good service at reception, non smoking rooms, clean, resenoble prices
Friendly staff en good stay in the hotel. Restaurant food is ok, food is served really quickly which is an advantage. Checking in and out took quite long, this can be improved.
The hotel is professional organised for peoples on business trip. Price/value rate is excellent. (I enjoyed an official published summer discount) Yes. At the reservation was blocked 25 EUR on my account, 10 days before arrival and 8 days before official accepted possibility of cancellation. Nobody was informed about this fact in the crew at arrivel. After arrival was blocked an other 50 EUR. The cancellation of both blocked amount was not automatically, I must ask an additional arrangement. After this affair I never will select Van der Valk Hotel.
We liked the professional and friendly service of the reception, restaurant and bar staff, the decor of the hotel and the room, and the access to the internet.
Given the price that I paid, I was surprised to find I was staying at such an "upmarket" hotel. The hotel restaraunt was very expensive with no low-cost choices. I would reccommend researching the area on Google maps for alternative eating options. It seemed to me that the TV would cost €22 to use - so you may want to double-check that before using it.
Good hotel at low price
Easy to book, nice hotel, fantastic staff (Eric Gorman really mad us enjoy ourself) Our room looked a little tired and shabby (but was very clean), water poured out of shower
Nice location Too noisy - loud music, party somewhere
I enjoyed my stay in the Hotel Asteria and wouldn't hesitate to return there. The staff were efficient, friendly and very helpful and spoke excellent English. The location was excellent and the hotel itself was nice and modern and set in beautiful grounds with plenty parking space. The restuarant was very good but expensive for us Brits at the moment with the week pound. Although not many hot items to choose from in the breakfast buffet i.e. boiled eggs, scrambled egg and streaky bacon(where is the lovely Dutch back bacon!) there was fresh rolls, toast, cold meats, cheese, cereals, etc. everything you would find in a "Continental" breakfast. Two small things (1) the towels were too small and (2) No tea and coffee facilities in the rooms.
The staff and accommodation was just very very good, we were very well looked after, even though we missed breakfast they just charged slightly more for all us to have brunch. Which was first class. Will stay there again for sure. Just one point the charge on the room was taken from the credit card, even though the booking was based on paying on departure.
Comfortable beds, should have had tea, coffee and ironing facilities in room. Evening food a little pricey. Ok for a business trip stay..not for holiday stop. No facility for heavy luggage, we had a our 1 year old with us and lots to take to the room with no help from annyone..had to borrow a food trolly and make 2 trips. Coming from the UK expected a large double bed, but had two singles..
Breakfast was excellent & Front Desk service was very helpful, especially Yolanda Cost of breakfast and parking was excessive.
Covenient centrally situated. the room looked 'tired', and badly in need of renovation.
the toillet was very dirty. They changed my room, and the cleanliness wasn't perfect too. The hotel room is not "recently renovated" as Booking.com write it ! it has at least 15 years old. Parking more expensive than the city street parking ! they call me at 11:10am to ask me to check-in even if it was the week end and of course nobody was in this hotel ! I'll never be back
Brand new hotel, very modern, very clean, courteous staff, fabulous restaurant.
It was a nice place to spend 4 days. The food was very good and the staff were attentive. Although Tea and Coffee making facilities were available, we were disappointed that we had to ask for them and there were not enough for every room and a number of our group had to missed out. We think that in an hotel of this standard and price, tea making facilities should automaticaly be in every room without the necessity of asking for them. We feelt that this was a gross oversight.
One of our party lost his passport in Eindhoven. The staff were extremely helpful, and fortunately the passport was retrieved. Thanks to the girl on reception who couldn't have been more helpful, also to the manager who named the bar where we had spent the previous evening!!
The hotel was clean and comfortable and situated in a central location. The staff spoke good English and were very welcoming and helpful. Breakfast was expensive but very good. Cosy bar area.
Central location, overall appearance of the hotel, friendly staff, clean, stylish and spacious rooms. Food and drink at the hotel. Atmosphere of the hotel.
free parking and good location elevator was broken
near center parking too expensive
Very friendly staff.
We arrived late, but the staff made us welcome, and made us a lovely meal. Thank you The electric sockets for my hair stylers were under the shelving, and when you are disabled getting on your knees to plug in was not easy.
Overnight stay as we were travelling to Germany and it was handy for the autobahn. Excellent value and in a quiet (business) area with car park. The restaurant did a good meal. Would definitely use again worth the bit extra over Etap of which there were none in the area. We were up two flights of stairs, not a problem for us, but worth noting for the infirm. We skipped breakfast as it was expensive.
I asked for a hotel with parking and that is what I got.The hotel had a good sized car-park overlooked by the reception/restaurant/bar area and by the accomodation block.The hotel staff were very friendly and helpful. The hotel was on the edge of the town and an industrial area; but there were bus stops just outside of the hotel, with a good regular ( every 30 mins ) service into the town.
flexible in terms of open for registration and seen as a value for money overnight stay on a long trip. It did not have any decafienated coffee which is now universally available
location, comfort and helpfulness of the staff
Very clean room and helpful staff
friendly, clean, good breakfast double bed had only one large mattress so problems with "roll together " in bed.
pool and sauna still allows smoking inside
I likes the design of the hotel room, this was very modern. I did not like the fact that the bathroom was dirty and the swimming pool and sauna facilities were not clean either.
Helpfulness of staff lack of fridge in the room
I loved the pool and the jacuzzi and the staff was extremely friendly. Also we had a lovely dinner. No minibar and the room was stuffy, I could not find anything to control the temperature.
Nice bathroom with shower and bath separately, nice breakfast. Good hotel.
Generally, most aspects were good, except for below. These are not criticisms, but just comments: It would have been nice to have tea and/or coffee making facilities in the room. Also, given the brand name of Best Western, we were surprised that there were no Enlish-language channels on the TV (such as CNN).
Good location and facilities. Very very poor customer service on return trip, took 2 hours 19 minutes to check out !
Excellent staff attitude. Nothing is too much trouble. The restaurant is excellent for both quality and service. We always stop at the Nobis on our way to Germany to see friends and have stayed over a seven year period. We look forward to starting our holiday with you each year. Building work this year in progress but the hotel has grown each time we stay.
The hotel staff were very service minded and all our queries were met in a positive helpful manner.I can thoroughly recommend Best Western Nobis.
Very easy to find, great leisure facility, large modern clean room. staff in restaurant are very friendly and the food was good and served quickly
Staff very friendly The only two problems we had were, we booked a table for dinner and when we arrived there was no reservation and only one bath towel in the room had to ask for another.
Fantastic location, very quiet, beautiful scenery, helpful staff Food very expensive, no tea and coffee making facilities in the room
The staff, facilities, food were excellent, and its in a lovely peaceful location
Everything - although the quality of this place suits a slightly more interesting location. Even so, we would certainly come back again. [Additionally I will add that this hotel is also suitable for Business conferences etc, although we were not there for that reason.]
Pleasing environment. Nice clean hotel, helpful staff, comfortable rooms. I would bbroadly recommend this hotel.
receptionist very helpful Bar service very slow. Sauna not working
Good Value ,food excellent .
The bread tasted a bit old (breakfast saturday & sunday) we also mentioned that at the hotel.
Good Food,Hotel in excellent condition. Unable to turn heating down,breakfast didnt start early enought.
The exterior condition of the hotel, staff services and friendliness, room comfort were all excellent. The hotel tries hard to provide a great experience and it shows. High ratings for the restaurant as well Everything was fine
Staff were fantastic!! Room was everything as promised.
I had stayed there many times in the past as a base in 2003/4. Under new management it has probably improved on an already excellent small hotel (only 15 rooms). It has a wonderful setting on the banks of the River Maas just north of Venlo at Broekhuizen and makes a good base to explore the Maas natural region. Arcen and the hot springs are just across the river by little ferry and there is a brewery to explore to satisfy other tastes. The food in the 5* restuarant is superb and the service so friendly and efficient you really don't want to leave.
The location, the food, the room, and the ambience. The food was very good, but on the expensive side
Nice locatio,. quiet, parking close, wide room, large breakfast, competitive price. Issue to use WiFi from side rooms, expensive but excellent restaurant.
Very Friendly Staff, Beautiful location, Huge room with balcony and superb views over the river maas. Breakfast was top class! Loved the ferry at bottom of garden saved a long drive No
Fantastic location, friendly staff, comfortable room, extensive breakfast, and great (though a bit pricey) restaurant.
quiet, a very good view, good atmosphere and excellent service and food The menu selection was a bit insufficient
Nice, small and quiet. Is in the small town away form the city but depends what are you looking for.
very peaceful environment, the river view & restaurant area is magnificent, delicious breakfast (although little variety), everything very clean. the noise from the boat that transfers cars across the river. there can be a bit more variety for breakfast, eg.fresh bakeries (cakes/cookies) were missing.
Big room, very nice breakfast, great view and location
Very nice staff, lovely old building and even the booked comfort room was large room. No public internet acess if you do not have your own laptop.
Wonderful location. Excellent room with Coffee/Tea making facility. Woodland walk adjacent to hotel. Friendly and informative staff. My upgrade to a superior room with no extra charge. No aircon in the newer rooms.
weary nice hotel that whent beond my expetations no
Unique hotel in historic "Chateaux". Interesting art throughout the hotel.
Personnel is very friendly and extremely helpful. The hotel has excellent atmosphere. Rooms are large, clean and very comfortable, so is the bathroom. Restaurant serves very good dinner and has a fresh and crispy breakfast. One gets real value for money here, price / quality ratio is excellent. Would recommend anyone who has to spend a night in this area to stay in this hotel !
Loved the atmosphere/building and staff very attentive
Everything apart from our inconsiderate neighbours at 3 in the morning. The room was fantastic, the food was delicious and the staff were great. I have stayed in may high class hotels and this rates as one of the best. We would definately stay again, hopefully when there is not a conference on!! Book a suite, the rooms are superb Just our neighbours in the suite next door
The hotel was amazing....very clean, very well kept...the breakfast was extensive and all of the staff were extremely friendly and helpful. Not a thing.
Good manners of staff and quality of food and wine.
Friendly, very relaxing, cosy and good value for money. Not really
The breakfast was excellent, very good The room was quit small, did not have a minibar. The hotel has 4 stars so.... It was very hot in the room, no airconditioning presenr. In the hall and other compartments also very hot. Only one small room in the hotel room. This hotel should have a maximum of 3 stars.
Our room was modern,comfortable,well decorated,clean,quiet peaceful. The absence of Tea & Coffee making facilities in the rooms.
Breakfast No Aiconditioning, no fridge or minor cooking facilities (ie Kettle, toaster cup or plates etc)
Room was comfortable, and clean if a little basic. Not sure if there were computer facilities at the hotel.It wasn't mentioned in the hotel blurb. Might have liked an internet hub so I could have kept an eye on my emails. Staff on reception were friendly and helpful. Non dutch speakers would not find any problems staying here. Had the impression the hotel business focus is on coach parties of retired dutch people, rather than the tourist trade. The breakfast facilities are well organised and the food standard is pretty good. Good choice of nosh to set you up for a day exploring. Good country location just off the main road between Venlo and Nijmegen. Excellent hotel to use as a base for looking around Maasland and Limburg.. Certainly the hotel could have bettercomputing facilities.
Not expensive quiet hotel in a small village, comfortable spacious rooms, elegant restaurant, friendly and helpfull staff, nice atmosphere. Noise from traffic - hotel situated directly by the road.
price and breakfast buffet no minibar
Big comfortable room with nice bed. Good coffee and fresh orange juice offered by the breakfast. Breakfast is good, but not enough variation.
Good rooms, comfortable. Good breakfast. Very good price/quality balance
KIt was calm and relaxing after a day out exploring the surrounding area.
friendly. relaxed, nice setting
Excellent stay in a peaceful location
very comfortable hotel good spa and pool
excellent hotel, great location and service!
Friendly hotel staff pillows
We enjoyed the atmospere and the lay-out of the hotel and our suite It is not a matter of liking or not liking but just an observation: the swimmingpool of this quality hotel is a bit small
Confortable family room, excelent welness facilities with a beautiful swimming pool and a very complete breakfast buffet. The staff could be more helpful and friendly.
Excellent swimmingpool and facilities. Perfect (comfort) room. Very clean and spacey. Quiet area, being close to the highway it didn't provide any disturbance. Water from tap (in bath) was not functioning like it should, very little water coming out. Babycod did not have a mattress. Older blond lady in breakfast area is very bad in proving service to customers.
Great hotel with superb spa facilities. Nice bar. Breakfast great and all the better for wonderful view over the lake.
The food was wonderful, and the rooms that we had were perfect. The view over the lake in the morning was beautiful. The only downside was that the change in the exchange rate between booking and stay meant it was more expensive than we had hoped. However, the stay was still very enjoyable.
Luxury hotel, excellent food, and facilities. Very easy to find from the motor way
The room was very nice and the location was good The restaurant was expensive
Location Noice in front of the hotel during night from a local cafe/bar
Staff were very friendly and attentive. The room was very comfortable. Breakfast was excellent and varied. It's difficult to find the hotel.
Nice and friendly staff Breakfast can be improved
Could have been cleaner up on arrival (looked like noone har stayed in the room lately) Minibar was not filled - we should call for drinks if we wanted anything. A fee would be charged if you did'nt buy over a certain amount.
Very helpful staff, as soon as we arrived in the car park through the secrity gate, the receptionist came out to meet us and check we were ok with our luggage
very stylish hotel, lovely rooms and very pleasant staff the rooms at the front of the hotel are very noisy at night when the bars on the square are busy. Ask for a room at the back!
Very friendly staff and excellent location on the main square in Deurne
Very nice hotel in the heart of town on the market square . Little parking .
Staff excellent, welcoming and helpful. Food very good indeed if a little pricey. Rooms adequate but very poorly soundproofed.
excellent country break and within easy reach of weeze airport
Lovely, quiet setting. Free Car Park. Comfortable room. Fairly good breakfast.
The rooms (are clean and complete equiped). The restaurant (food quality was excellent). That I have to pay by arriving. Internet access quality (only hotspot available).
Very comfortable room and excellent reataurant.
The location is excellent and central to the town. The gardens are landscaped and tastefully done. Can find no fault at all.
A clean, pleasant hotel in a nice little town.
homey atmosphere the dinner price was a littel bit expensive
Location, in centre of village, attractive area, plenty of walks, excellent meals. Very large clean & comfortable room.
Very comfortable modern room with good facilities and free internet. TV had a wide range of English Language channels. Excellent restaurant. Food Expensive but good. Staff were good but not enough to cover restaurant and front desk.
Very freindly and helpful staff. Nice location in the square with tables in the square. Just need a handle on the shower doo in room 1
The rooms were very spacious, with separate toilet and bathroom. Staff was friendly. Diner was great.
Good staff, location. We left hotel at 5 a.m. and night portier prepare breakfast at this time. Thanks Poor decoration, very poor
location,helpful stafff,close proximity of station, parking arrangements
ExcelHotel in ideal situation, everything within short walking distance.
great location in town very helpful staff comfortable bed breakfast basic but ok
Please write at least 15 words
The big wall window facing the courtyard
Clean, comfortable, convenient
In the center of town, each floor a different theme, basic but good
Town centre location was excellent, easy access to Germany were 2 main factors for choosing the hotel. Helpful & freindly reception staff was a great bonus. Only 1 large towel & 1 hand towel for 2 people staying in a double room & no tea/ coffee making facilities
Everything pretty average. Staff friendly and helpful. Very confusing finding way round. Floor 2 rooms were floor 1 on lift and breakfast room in basement and only accessable by lift. Place lacks character ,very functional, felt more like a university dormitorythan a hotel
We loved the bath and the tea and coffee facilities. The room was very comfortable and quiet. Internet use was good and the staff were very helpful. .
Friendly, and excellent, smart, cosy and comfortable restaurant. No
Fantastic restaurant, brilliant family-run estate. Spacious, clean, well-appointed rooms. Owners and staff were top notch.
I would rate this hotel as a 4+ star establishment. Although it does not have the amenities of a big chain hotel, it is charming and clean, and the staff goes out of their way to be helpful and cheerful. The food in their restaurant is outstanding! No, nothing. It was a very pleasurable experience. If I return to the Netherlands, I will stay here again. I got brochures from them and showed them to my colleagues.
The flexiblity and helpfulness of the owners/staff and the attention to detail with meals/table decorations etc. Nothing was too much trouble for them. Not applicable
Lovely staff, breakfast, dinner. Family feel.
Large rooms, clean, great restaurant
Very good restaurant. This also includes the breakfast. I found the room not heated. They also turned off the heating that I left on when leaving the room on the first day of permanence.
Cleanliness of the hotel was excellent and the staff were very friendly. I also liked the beautiful garden and the possibility of eating outdoors if weather permits. Wine was a bit too expensive
Everything that I read in previous comments was true. It is 15 minutes away from Weeze airport. Exquisite service. Very good dinner and breakfast. I was with customers, which arrived very late, but still had the opportunity to have some sandwiches. Very good indeed.
The rooms were very clean and the staff were very friendly and helpful.
Friendlyness of the staff The church tower next to the hotel was loud
Reception accommodated our late arrival, after their 11 pm closing. There is a church clock tower that chimes every half hour and then rings 100 plus times early in the morning. Very disruptive when we are not use to such a noise. Did not sleep well at this hotel. Would recommend the hotel for excellent location to the shopping and restaurants and friendly reception service, but not if you want a restful, quiet sleep (due to the church clock).
The staff was friendly, room nice, location good. The breakfast was poor and coffe terrible.
Thank`s for staf very frendly
They gave me a bottle of water when I went away, very nice touch! the rooms were a little bit noisy, I heard everything my neighbours were doing
Quiet, convenient location, excellent breakfast, good decor, comfortable room. staff helpful. smoking in public areas unpleasant.
Clean and comfortable and close to ammanities