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The hotel was a good location for us on our journey.The family room was a good size.
staff close to main road
Hotel staff very helpful, speak good English. Easy to find and good base for visiting places.
Very friendly, clean, good breakfast, good beer
staff were pleasant and i suppose a homely feel because of low amount of bedrooms but certainly not the 8.2 that was marked by also a little out of the way i had a meal on one of the night and it was very nice after travelling for 15 hours was told no more food was being served and the bar shut at 10 pm bearing in mind this was a saturday night so was very disappointing would have picked a different hotel had we known this. also the pillows were filled as though it was filled with fresh air, we are fairly fit 50 year olds with a 16 year old daughter but found the bed far too low ok to sleep but quite difficult to get out in the morning, travelled with a disabled friend who also found this to be difficult. whilst going through the tv channels was very disturbed to find explicit pornagraphic channels spoken in very good english we quickly took it off but the 16 year old daughter was a bit upset and disturbed this channel should be blocked
location, breakfast plenty of choice evening meals of good standard and choice.staff very helpful and friendly could have had a out of hours vending m/c for hot and cold drinks
Lack of a lift. My wife finds stairs difficult. Probably my fault for not requesting a Room on the Ground or 1st Floor.
Not far from anything really if you have access to a car. Good breakfast. Clean room, nice view if you get any front side room. The staff did have a very poor english if they even could speak english there wasen't any information on english what-so-ever. If you don't speak german it could be though.
Big comfy rooms Hard to tell who was staff and who was guests
Everything worked fine, simple but practical, large parking. Good choice if you just a want a bed for the night with no frills.
considering the price ; breakfast really good. - the ventilator in the original room made so much noice that I had to change room (packing up all my cloths etc from 2nd to 6th floor) The other room smelled and I assume was not used for quite some time. I arranged wake up call at 4.45 am but this didnot reach me.. When calling the person at the reception confirmed he could not get through and intended to come upstairs to wake me (?) .
good facilities, nice staff internet works only in lobby, little distant from the city center, bu walkable
Attentive staff. No Internet in the rooms, so I can't stay there again.
freindly staff, good chioce of food and breakfast, clean rooms and lobby. in all we had a very pleasant stay and will be staying there again.
The staff were very friendly, efficient and helpful. The car park is convenient and connected to the hotel. The breakfast was not to the high standard I've grown to expect in hotels in Germany - namely the famous german bread rolls whcih seemed to have been baked from frozen instead of fresh from the baker.
location was close to my meetings there is no air conditioning and i would not recommend the hotel in the summer. winter is ok as there is heat.
We had a great week at this Hotel, We were here for a sporting event within the city. The staff were all very friendly. Our son was the only child in the hotel and they all made him very welcome. The room was clean and very comfortable. The breakfast was tasty and staff were quick to help with any requests.
It is nearby the shopping area.
Breakfast is great, staff is friendly, air conditioned If I'd been told up front about the renovations when making the reservations, I would have been more understanding about it. But something about being vibrated out of my bed at 9am when I'd been told they don't even start work until 10 frustrated me. Not to mention the random strangers walking by my sixth floor window on the scaffolding.
The room was clean and the staff spoke english well enough for me to ask questions. The breakfast had plenty of choices, though i didn't eat there every day. I wish the staff had understood the local train system better...they didn't know much about the train that stopped right in front of the hotel.
Nice hotel, nice rooms, good breakfast
they offer the museum coupon is very nice.
The breakfast was excellent! Rooms were quite simple and location in the middle of nowhere (except the museum). But I still liked it.
The friendliness of the staff and the very nicely appointed room were very important to me. Also, the food served in your restaurant was absolutely excellent.
Beautiful hotel in an ideal loation. Staff were very friendly and helpful and spoke good english.
Excellent hotel close to Technic museum. Staff helpful. Check out Jupiter Brewery close to hotel
location close to motorway, spacious room and bathroom, modern facilities, breakfast buffet
Welcoming, comfortable, friendly and helpful staff None
Room was very nice. Well situated Couldnt find a menu for the restaurant in the room. Would have been nice to know about the restuarants in the city
Comfortable and relaxed atmosphere
Traditional German hotel. Very clean friendly efficient No complaints!
staff friendly and helpfull the location was poor for someone on a holiday, better suited to the business people,situated in a industial area 25 min walk to town centre
Comfort, Restaurant inside - good level- Internet hot spot and internet free connession at Reception Dirty and bad-smelling room
Exellent staff and good breakfast. Far away from the city center.
Staff excellent and no problem with English ..top marks !! Location was in resident area and not easy to find without the satnav !!! but it was worth it.
The room was brand new and sparkling clean. Close proximity to the highway. The view from the windows was obscured by the building nearby.
It was there with real people at 1 am.
Easy place. No problems and good service. Free internet.
Pleasant willing and helpful staff Location is not good relative to the city centre; lack of restaurant facilities on the weekend; sometimes understaffed (at night)
location and service, staff very friendly and helpfull, very good breakfast, internet
This hotel has comfortable accommodation and beds. The food is nicely served and of good quality.
Very simple hotel, with nice and tentative staff Far away location from the main train station (around 20 minutes walk)
The rooms (including bathroom) are so small that one barely can move!
Nice Restaurant. Close to the highway. Free internet connection. No air conditioning and ventilation system in the rooms.
Great location for travellers as so close to the motorway. Stayed in the new section which was excellent and great staff
The restaraunt is very good Rooms too small
The hotel is close to the highway Munchen - Karlsruhe and is very convenient when travelling from northern europe to southern europe as a one night stayover hotel
A comfortable hotel with excellent food. Close to the autobahn. An excellent spot to break a journey back to UK Some road noise.
the hotel lives upto its well deserved european hotel to stay at, reputation, the ambiance was good and the breakfast was even better. for being an excellent hotel, it unfortunately let it self down by the state of the carpark, which was under a great depth of snow and if it had not been for the kindness of other guests i would still be stuck in even with a shovel and snow chains,
Excellent menu choice - friendliness of all staff. Just that the first floor corridor appeared to have Cigarette Smoking smell.
After asking for an extra pillow it arrived 1 hour later. Informed "Oh sorry forgot" not particularly the best side of the hotel. Ask for a room away from street, noise from there starts at 5.30 am
We have stayed there before and the comfort is as expected. 3rd bed is a little uncomfortable !!!!!
Quiet location, nice food in restaurant. Helpful service staff. My room has a bad odor, which does not go off even after 24 hours. Suggest staff to do more thorough cleaning including air freshners for each room.
location of hotel and services could have been a bit more modern
Please write at least 15 words
Friendly staff, great breakfast buffet, Germanic efficiency.
Great location, facilities new and clean! Internet was not available in my room. No one new why. Since it was a business stay, this was a major inconvenience.
Location, parking space and services I was not able to connect to Internet from my room
the beautiful old building and nice common areas
Distinctive, family-run hotel, proud of its Swabian food and culture. Very friendly staff. Excellent location for visiting Heilbronn.
Excellent location. Good service. Well designed and decorated rooms. Some difficulty finding the access bridge to the hotel on arrival. Could be better explained (in words) on the hotel website.
Excellent staff inc restaurant staff No offer of additonal pillows
location and service menu at restaurant had very fish dishes on the evening menu
Nice decoration and very clean rooms, very quiet- no disturbances and very good sound insulation-, friendly staff, good quality breakfast. Restaurant was closed, so we missed the chance to eat in a Michelin-star restaurant
Nothing in special Staff was kind of cold! Not real friendly. Except for one person during breakfirst all other were not really clientfriendly and customer focussed!
Staff were friendly and helpful. Free internet is an asset. Room was too warm.
the fact that we come from australia it was snowing and the character of the hotel was excellent no tea or coffe facilities
We were pleasantly surprised by the luxurious accomodations provided at this hotel. It was staffed by an attentive complement that made the experience even richer. Parking on site is availabe, but limited. Breakfast was complete and delicious. Would stay here again without any hesitation.
Good breakfast and swimming-pool
Reception staff very efficient and the room was very spacious and spotlessly clean Bearing in mind I stayed at the hotel in August on a Saturday night, I was disappointed that despite the beautiful weather, the bar was closed and it was not possible even to sit outside in the garden. When I asked to sit outside, one gentleman staff member appeared quite unfriendly. As a result we walked to a place nearby for a drink and ended up having dinner there as well.
Ver pleasant stay
The staff at the hotel made you feel you were priority one. The rms where quiet, immaculate and pleasant. The town was picturesque. The pool/sauna area was great!
For a small town on the outskirts of Stuttgart, this hotel is a particularly good find. The rooms are well-furnished, neat and very comfortable. The facilities (such as the pool) are very good. But especially good is the food. There's a Michelin-starred restaurant at the heart of this business.
We stay one night. It was perfect. Beakfast was very good, also dinner.
Nice room, excellent breakfast and free wireless. Good parking facilities. Very good value for money. Not very central. Car needed to find place for a walk and more than one restaurant. Nearby Heilbronn was a very nice city with all amenities.
Friendly fair welcome, great service from the waiters, good food We got a room at main street side , so noisy and no dark curtains, no secure parking for motorcycles
Very helpful and friendly staff. Very secure. Quiet neighborhood Rooms are across the street from hotel which could be daunting in bad weather.
Ideal location to the A6 motorway.Very clean and comfortable.The staff spoke english and were helpful.
I don not recommend this Hotel . I don not recommend this Hotel .
Staff was accommodating when realized we had 4 people in room. Breakfast was light, but decent. Staff friendly. Hotel had a "full house" night we stayed, and reservations did not show we had room booked for 4 (not hotel's fault). Room was crowded for 2 adults, 2 children. Very warm at night; small fan in room did not help much.
The food was great. The room was perfect and neat.
We did not expect a 1700's hotel building with a thouroughly modern insides, except for no elevator. Nice staff and good meal in their restaurant.
The staff was superb; the hotel was clean and accommodating. For the price, the stay was one of the best deals ever. I can't wait to go back.
Hotel was on a lovely piece of property in a cute Neckar River town. It was a bit shabby around the edges (lawn and flowers untended, cracks in the walls, carpet frayed) - but still had a nice aura about it. Our room was large and faced the front courtyard area. We only had their delicious breakfast, so I can't comment on the main restaurant.
Wonderfull old palace and attractive enviroment. Good internet connection. Evening staff was not english speaking (but anyway very kind). The room bath is poor, realized by a pre-fabricated box installed inside the room. The palace is old and very nice, but room wooden floor is too "commercial". The price - due to the bathroom prefabricated, is too high. Furthermore, the air aspirator of the bath is installed inside the shower!!! It's electrical!!!
Relaxed and family-owned hotel atmosphere Liquid soap in 4 star hotel?
I have stayed several times at the Hotel Schloss Heinsheim and have never been disappointed. The castle is beautiful, the staff sincerely friendly and welcoming, and the situation relaxing. If you get a chance try out one of their meditation courses, and have dinner in the restaurant- there is a new chef who is excellent.
Excellent Hotel location and ambiance was good
I thought this hotel was poor value for money with very view plus points.
A peaceful small village atmosphere, quaint old building, echoes of elegance from a former time. Excellent breakfast. We should have been advised that the restaurant was closed and that the other one in the village was also closed Saturday night. Drive to nearest restaurant was not close. The bed was not very comfortable, although the room was nice.
I loved the management and staff. The food was great. Everything was clean. I want to come back and spend more time there. I did not find any problems though I was only there for a short time.
Very pleasant atmosphere, charming interior, lovely surroundings. Just one complaint: The scrambled eggs at breakfast were cold!
Resturant serves a good meal. Although advertised on booking.com site and in hotel reception that free internet facilities are available in all rooms throught hotel, this was not so, only a weak signal available in public area with no privacy. When brought to management attention advertisement is false answer was "there is nothing I can do about it". Also mobile phones do not work other than on ground floor.