Good price, free parking, location Cleanliness, smell in the room, entrance to underground car park very narrow,
We had a great view. Rooms very quiet considering closeness to centre.. Very handy for getting into Bern Centre. It took us a while to find our way to the hotel even with a good map. But there was a lot of road work around Bern.
I definetely liked the position, just 6 stops far from the city center and the SPA area very comfortable after a businees day. The receptionists were all very kind and helpful. None
Very little. The room was too small especially with a cot in there. The shower/toilet was in a cubicle in the room very little privacy if you wanted it. I would not stay there again and I would not recommend it. Too expensive for what we got.
Location, It was close to the purpose of my visit, and quiet, with a beautiful view. To hot when entering the room.
location & reasonable rates; convenient parking lobby smells of cigarette smoke--but (non-smoking) room was fine
proximity to the transport No breakfast provided
It is an löusy and awful place.Rooms are small.Breakfast a dismail.
Nothing in particular! The location, the quality. This is not 4**** hotel!
Spa. Handy for transport,Quiet Poor choice of food for Room Service
The room was a great size and the room facilities were in good condition. The distance from the city centre was a little too far for walking distance, but the tram stops right out the front of the hotel and takes you right into the heart of the city.
I had a good room and clean facilities. It's easy to get there (just get on tram 9 from the train station).
good location - pubilc transportation to old town right across the street, took 5 min or 15 min on a scenic path.
parkingplace the way reception helped us. no good listening end she even didn't look in my face.
It was the most reasonably priced hotel we could find in a very expensive city (country). Everything was as it needed to be for a comfortable budget stay. Front desk staff member made bus change, provided directions and answered grocery store questions even though she was swamped. Very courteous. They need more support at the front desk. It was always busy for the one person on duty at check-in time.
The room was very clean and tidy. Parking places were not enough. .We had to look for parking places, although we had payed for it.
best price and easy to get to location
Consistant high standard throughout Europe. Choice of breakfast items could be better, specially considering you actually charge extra for this.
No free connction in the rooms , parking and breakfast + 24 chf/day
The location just opposite the Bern Expo is perfect - only few minutes of walking.
We loved the view of the Thunersee, mountains and Spiez city. The restaurant food was delicious and the waitress we had for both dinner and breakfast was so pleasant! We loved the peace and serenity of the hotel, our balcony, plus enjoyed walking to the Castle and the town. Yes, a friend had emailed us about getting together after we left Spiez and asked the hotel to give us the email. She even telephoned to the hotel from Zurich asking them to be sure to give us the printed email. They did print it and left it in our room box at the front desk. We noticed the paper in the box at checkout the next day, but no one even mentioned the message to us nor gave us the message that day or the day before. If we hadn't looked up and noticed it, we would have left the hotel without the information we needed. They saw us continually at breakfast and in the lobby, but didn't leave us a note or say anything about our having received a message.
I liked location and the atmosphere in the hotel. The price in my opinion is excessive.
The back side of the hotel (#220) received full visability from the outdoor bar tables (noise until well after midnight) and second hand smoke into our room nearly all day and until mid night from bar customers, hotel guests, and hotel employees who smoke nearly all day on the back side of the hotel. Would never stay on the back side again!!
Location on lakeside of Lake Thun is wonderful with most rooms having a marvellous view of the mountains,lake and marina.The rooms are very well furnished, of a good size and mostly with balconys, the two rooms we had the bathrooms were rather small . The staff are all very friendly and very sociable.
location hotel staff not very friendly. I didn't see any of them smiling. One waiter even argued with us on a mistake that his colleague made during our ordering for food. The next day his colleague apologized to us. Parking place too little and very busy. a lot of guests, not enough staff.
Very well equipped room for a 3-star hotel. The hotel was full and so there was quite a lot of extraneous noise - loud conversations in the corridor late at night. This is frequently experienced in hotels in German Switzerland. The very busy restaurant serves fine meals but I regret the absence of the Bircher meusli at breakfast time.
the rooms overlooking the marina are a must. The rooms at the rear of the hotel look out onto the roadway. It is worth paying a bit extra for the front rooms which look out onto the lake. Not a thing. Payment can be authorised by the reception staff in most currencieseven using your credit card.
The view from our room and the lovely terrace.
The service was excellent as usual, and the restaurant is first class. On a sunny morning the mountain view is spectacular
This is a very nice hotel in a beautiful location.
Excellent views from the balcony of our room. Modern, comfortable facilities. Good restaurant. Location in the middle of a real village is a plus. The managers -- the people with whom we interacted at the reception desk -- were remarkably unfriendly, unwelcoming, distracted. Checking out took far too long. The other staff people in the hotel and restaurant were pleasant and helpful.
It was very spacious comfortable with friendly staff but a little formal for our liking. The toilets cubicle in our room was screened with opaque material and it was possible to see verything that was happening in there because there were no walls separating the cubicle from the room.
All was just excellent!!!!
The hotel is modern, clean, excellent food and welcoming staff. Great views of the Alps from the balcony. The name. Dont be fooled by the name "Single". If you are not single, its ok to stay here! Initially I was put off booking this hotel for my wife and I holiday in the Alps, for fear of the hotel being full of singles, like a Singles bar, or club or something a little weird. However, this hotel is terrific! It was quiet, clean, very modern, and great facilities. I would stay there again!
I liked the professionalism and kindness of the staff. They were very efficient. I think the room charges are ^very high compared to some other hotels with similar specifications.
friendly staff and very elegant rooms I wish if they had a better gym
Restaurant, buffet breakfast, pool, wellness area, size of room
The amazing view out of the dining room while having breakfast. Very friendly staff!
Great hotel! Beautiful surroundings and great views of them from the hotel. The food was very good and the staff very friendly and helpful.
Everything. It's also a great place to have dinner The swimming pool and wellness center is only open until 22:00. This is a pity, since it has glass windows with a beatiful view and would be great for swimming at night.
lovely hotel. staff, room, garden, pool and location all great.
excellent view from windows. on the lake front.
Everything was perfect: the setting, the room, the garden, etc. We stayed there two days, and it happened that both days the restaurant was closed. The reason was that during the low season, they close the restaurant during two days a week, and those happened to be the days I was there. This was indeed very annoying, because in the evennings, instead of having a delightful dinner in my hotel, we had to get dressed and go into the cold weather outside to search for a restaurant.
1) very warm welcome from both reception and resturant staff particularly because during our stay they were also dealing with two weddings. The food.We found both breakfast and dinner to be excellent and ample.
The hotel was good, nice surrounding area and I am guessing excellent views. Switzerland experienced its worst weather for years. We were on the top floor overlooking the lake and the mountains, which I am sure, would have been stunning. The rain did make the room a little noisy but weather aside we would revisit again tomorrow
The hotel is in a beautiful location with fabulous views over the lake; the hotel itself was very comfortable and clean; we paid a little extra for a room with a balcony overlooking the lake which was well worth the extra tarrif. The staff were friendly and informal and did their best to make our stay very comfortable. The food was first class and we felt, good value for money.
Excellent and friendly service. Lovely location
Staff and location were excellent.
location in front of the lake,very good breakfast,quiet and relaxing place
the location next to the sea, the view.
The relaxed atmosphere of the lounge. The variety of food at breakfast time. I was not aware at the time of booking that the hotel offered evening meals. I think there was only the option of room with breakfast included.
Despite an en-suite bathroom there was no toilet in there and I had to use the public tolilet in the hotel. Food and drink expesnive for what was basically nothing more than a motel.
Unbelievable that in this airport hotel was an incredible Australian barbeque meal including kangaroo, lamb, and salmon. What a treat!
Excellent value for the money. Very courteous staff.
Staff Was too cold in the room. The room is too big for the very small radiator located in the room.
Good brekfast, clean room, nic location Public transpot is a pain in the tail - one bus every hour, last leaving Belp train station at 19:44. Later taxi is only option, if avaliable.
Close to airport when arriving late from a flight. Low price and OK breakfast. Very much noice from the airport in the morning. No toilet in the room. The latest was the worst. The door handle was loose and we could not get out from the room when leaving.
Facility was close to the airport and many options for restaurants at the hotel.
The location is perfect for aviation in Belp. I was dissapointed when I shortened the stay in superior room from 7 days to 5 days. The reason to leave the hotel 2 days ahead of time was not our's. I had to pay 6 days although I stayed only 5 days.
Excellent location: close to everything but no traffic noise
View over bahnhofplaz (sadly currently a construction site) and big bathroom (at least to those I've seen recently).
Great location for access to the train station and the Old town. The reception staff were always friendly and helpful, and the room was cleaned well each day, (although the duvet underneath the clean sheets was a bit nasty). The room walls seemed very thin, and you could hear people in the other rooms all the time. I had a room on the main street side, which was also quite loud at night. Absolutely no facilities, the bed was pretty bad, breakfast costs extra, and frankly for the money it costs per night, it should have been a lot better. Having said that I've stayed in several Bern hotels now, and whilst I love the city and Switzerland, it is always way overpriced for what you get - even when using the bookings.com discounts!
Great location in walking distance from the train station. Our big room was decent looking and clean. Quiet (our room was to the back). Ridiculously expensive Internet and breakfast. Too many smoking rooms and no guarantee for a non-smoking room at booking time (not surprising in what seems to be the smoking capital of Switzerland).
Staff was friendly and very helpful
Location Beds are too soft
The location was excellent. The hotel is across the street and within view of the train station. The main shopping district and historical attractions are on the same street as well. It is somewhat shabby; there is absolutely no attention to decor. It looks as if the owners bought the cheapest materials available and patched together a hotel. In a nutshell, the room was ugly. It did not look like the photos on the website - ha! Specifically, the glass walkway/bridge in the foyer had two broken panes. The carpet was stained and made of a rough-looking "industrial" material. Countertops were an aqua formica that did not match the cheap tile . The drapes were just hideous. This hotel would be a good candidate for "Extreme Makeover: Hotel Edition." Having said that, the room was clean and everything worked properly - I just wouldn't recommend this hotel to anyone needing a room for a special occasion or to entertain.
It's really close to the railway station. Room is clean.
Location of hotel and friendly staff Very slow elevator and a lot of noise from street during a night
Very convenient for station and old city of Bern. good city hotel.
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
Staff friendly, bed comfortable
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
Accomodatin standards, family friendly There is nothing not to like
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
nice staff, nice atmosphere and the rooms were comfortable
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
There was only 1 pillow and it was not comfortable enough for me...
Wonderful hotel next to a tram stop that takes you downtown and to train station. Rooms were efficient and clean, staff was wonderful, and breakfast was great. Room did not have A/C and the windows open in an unusual way, so cooling the room down was hard. Not ususally an issue, but we were there when the weather warmed up.
nice staff; good information; quiet area (no street noise)
clean after renovation too small for a family of 4 people, no privacy in the bathroom
The breakfast was good. Free Internet Staff was not very helpful.
Large room with nice bathroom, cleanliness Breakfast could have had a better selection
Good service. Nice staff. Very clean. Enjoyed the stay a lot.
The staff were very welcoming and courteous Not really
Excellent location for visiting Spiez. Enjoyed the view and the fine dinner and breakfast.
The food really was excellent, the view was fantastic, the owners and staff really are genuinely customer focussed. Room was a bit small. From a Health and Safety angle they could do to have the chambermaid put the bathmat at the other side of the shower door to show it opens both ways. By way of translation of the menu, photographs perhaps would be a great help, this isn't a criticism, just a thought.
An easy walk from the railway station and the boat service on lake Thun. Friendly family run hotel. Excellent breakfast. Hotel ideally located for walking, boat trips on lake and access to Thun/Berne. Spiez is a lovely village.
Convenient for station. Good view of Thunersee from balcony Restaurant/Bar closed on Wednesdays
I liked best the good size of the room, friendly staff, generous buffet breakfast, unique key entry system to the hotel and value for money. Solo travellers always get rooms without a good view and bad location in the building. It would have been nice if the hotel had single rooms over looking the beautiful Lake Thun.
Very comfortable and clean room with exceptional view of swiss alps. The staff was very accomodating and friendly. Breakfast was excellent. Town setting is beautiful, more relaxing than Interlaken with local winery producing some excellent vintages
Staff remembered our request for a room with a view of the lake and when one became available it was given to us without prompting. Absolutely spectacular, $1M view!