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really nothing. I never saw so unconfortable hotel: dirty (we had cleaning toilet before entering) and without organization. No staff and cleaning rooms during the period. Restaurant: to forget...
Nice for dogs, and lovely to have log walks, food was exellent!But the meny was only on Slovakisk!!! The staff speak also only Slovakisk! We stay four nigths and the was not cleaning at all in ouer rom!!!
Wonderful... The staff was extremely friendly and helpful, many complimentary things (drinks on the terrace, minibar (sic), coffee, pralinés...), very clean and cosy... one of the best hotels I had so far, especially for this rate! Nothing to complain about!
A genuinely warm welcome (with sparkling wine)1 Everything was impeccable
great service, excellent location, very hi standard, cheap parking
Professional and friendly staff, the facilities at the hotel and very high quality. The hotel or Booking has cancelled our reservation, but...corrected the mistake very soon.
THE SITUATION. STEPS FROM THE POINT OF INTEREST IN THE OLD TOWN, AND JUST 10 MINUTES FROM THE NEW MALL. THE WELCOME AT THE HOTEL. THE CONCIERGE SERVICE. THE ROOM AND THE SERVICE AT THE RESTAURANT. SIMPLY COOL ....... POOR BREAKFAST , AND DEFINITELY NOT THE BEST IN THE TOWN......
The entire staff went all out making certain our stay was perfect!! Dining room is beautiful and the food was presented beautifully...did I mention delicious!! The spa is beautiful and you need to reserve the spa in advance. There was no available time during our visit!
A great location and great standard of accomodation, good value for money, and excellent customer service
Marrol's was wonderful in every respect.
i liked the design of my room, & the location of the hotel. and thats about it. for starters, there was no one to help me with my luggage, the reception staff are a 1 star kind of people at most, the hotel in general doeant feel like a 5 star hotel.
The excellent Staff, they all were so kind, polite and attentive. The design of the Hotel, just everything was superb. We didn't like leaving.......
A very comfortable hotel. Specious and clean rooms with new furniture. Good value for money.
It was very central to the city centre, and only a short walk approx 20 mins to the railway station. Very clean. No air con
everything was good enough no internet in the room
I liked the fact that is close to the historical centre and it has a parking area for free.I liked also the size of the bathroom , it was very large. I slept very well and not a single sound disturbed us . It was not possible to watch TV laying in bed , the TV was on the same wall with the bed ; the room didn't have any paintings on the walls and it looked like a hospital room.
Nice clean, modern hotel with a great location and a very friendly, helpful staff.
Location. The staff was very helpful.
Convenient to center of city, nice view of castle Under reconstruction, old, communist design, cheap furniture
Close to the center of Bratislava, good services noise from the big road in front of the hotel
Good lokation, clean, OK breakfast, fair price, free wifi internet It was a clean, OK hotel but a bit boring, no charm. More a buisness hotel then a nice stay for a holiday. We took it because it was central and the other hotels we wanted was fully booked. They were renovating the restaurant and cafe when we were there, so the breakfast was served in the basement.
A large enough room, personel, cleanliness, parking in the garage, location
far away from downtown, no dining & shopping surrondings
the service poor air conditioning in the room
The room was very clean. There is a very good Greek restaurant just around the corner (Taverna). The staff seemed very bored, they did not seem to engage with us at all as with other hotels. The location is much to be desired. It is about 20 to 30 minutes walk to the old town but is not pleasant as the area is slightly run down.
The breakfast was very good and the staff was very polite and helpful. Free parking. 1. The corridors and non-smooking rooms smell of smoke. 2. It was extremely noisy, the walls and doors are completely carrying over the noise, we could hear the woman in the neighboring room talking loud (maybe on the phone) for 20 minutes, I was woken up at 7.00 on Saturday by traffic, talk of people, slamming doors and later cleaning staff talking loud in the corridor. No possibility to get some rest.. We moved immediately to another hotel, which was great.
The value for your Money. Nothing bad about the hotel.
Nice rooms. Nice hotel. Small shower. Very hard beds. Location was far out of the way with nothing around it.
Clean and comfortabe. Very good breakfast. Don't order an omelette unless you are really hungry or can share! Try the salt cave for relaxation, free to guests. 15 minutes walk to historic centre, get directions.
Dinnning room was great, full of stuffed animals, glass lift was fun and it also let you know how cold it was outside. Location, its a bit of a walk from town, 30 minutes, and in sub zero conditions, you really notice it.
The help from employees with trains, shopping, directions, etc 1 lift
Deluxe room at 5th floor was confortable, clean, nicely furnished, with a very large and nice bathroom.
This is a good quality hotel, but we were disapointed that some facilities were not available at the weekend.
no air, shower backed up leaving one standing in pool of water, left one towel (poor quality and not very clean), far from downtown area, breakfast buffet poor and food was cold that should be hot.
The hotel is still very new and the staff SO eager to please -- though still figuring some things out. For example, they can;t garage one's car because they are not insured for damage! That said, the garage is 20 steps away so it was not a problem. Hotel is superbly located and clearly the top spot in town. Should do very well once it becomes known -- we felt we were just about the only guests there the 2 nights we stayed,
They made it very personal and were very friendly and had some nice touches to make the stay more comfortable Not really everything was at a very high standard
wonderful hotel in great position at the center of the city.
The Arcadia is one of the nicest boutique hotels in all of Europe. The restaurant was wonderful. The staff was amazing - extremely nice and very helpful. The property and rooms are beautiful. The location is in the middle of Old Town and perfect for easy walking to all historical and other sites. We had an absolutely wonderful hotel experience at this property and will always stay there from now on, anytime we are in Bratislava. In fact, we are more likely to go back to Bratislava because of this hotel.
The room and the SPA area together with the perfect location made the stay very relaxing. The minibar was not refilled daily, and there was no room service meny available, and we did not get any even after reminding the room service staff.
The atmosphere, service, the whole package.
Overall the hotel's services were excellent although I did have a problem with the room. The breakfast was particularly good. My room had a very distinctive smell of sewage or rancid fat which was very unpleasant. An attempt had been made to mask the smell with a plug-in room scent device but this only proved to make it worse. The hotel was full so there wasn't an alternative and I was only there overnight but I would be unhappy if it happened again.
very good service, what i would expect from a boutique hotel Television wouldnt work properly, thats all
Everything was extremley good n/a
The service was really good the staff were very informative and friendly. The hotel was booked via the internet and so we weren't informed that the hotel's spa and steam room were not available or even finished which was disappointing.
Perfect location for our stay. hotel was great
Great hotel - bright, spacious, modern, clean and tidy room with beautiful design bathroom. Everythink high standard and chic. Very good value for money. No WiFi but with cable not an issue. Complicated heating regulations.
Very good Hotel . Nice Spa . Just 20 min from City center.200m from shopping mall . Luxury room .
Absolutely perfect.Beautiful room,bathroom...Nothing to add. - especially the crystals in the lobby are amazing - Cant wait to stay next time again. Warmly recommend.
Excellent value for the price...Exquisite room... Should offer shuttle service to the airport
The rooms were nice and clean and the woman that checked us in was very friendly. The dinner offered in the hotel was also of a good standard. The decor was very impressive. When I booked two rooms I asked for one to be late check out. When we got to the hotel the nice womans boss had misplaces the second room reservation and wanted us to pay for a whole extra night for the late check out (a member of the party is 85 and her flight was not until late in the evening). Also we were awoken at 7.30am by music being played very loudly in the room next door.
Big room very comfortable and stylish. Spa facilities excellent. Tea and coffee, cups saucers and glasses in room not always replaced without having to ask. Hotel a good way out of town and taxis not cheap. No direct bus.
Decor and design superb, proximity to airport v good Breakast buffet limited choice, lunch buffet cold, air ventilation (not aircon system) in room very, very noisy
Beautiful hotel-lovely staff-would recommend
Modern ambients and forniture. My junior suite was excelent!!
New and well designed. Great location, services, staff, and breakfast. Parking is a little bit difficult (if you want free parking) or expensive (if you park in the garage), but I fortunately find a free spot next to the hotel.
The location is excellent. No need for a taxi to and from the railroad station. It is also within easy walking distance of downtown. The price is a real bargain. Nothing.
Fairly new hotel, design and looks are very nice and quite modern. It was very quiet, we barely saw any other quests. Location wise its about a 10 min walk to the centre or 6 euros in a cab, i f i were to return i would happily stay there again, staff are very friendly however the bar seemed to not have anything to hand and was a slow service
Hotel was new, very clean, very modern and all staff were very efficient and friendly. Room was attractively funky with window to bathroom, although I had booked a double bed and got a single one. Was't big enoug deal to complain about though. Very good breakfast with french toast, pancakes and potatoe omlettes. Only quibble was coffee was very lukewarm. Great tea and coffee menu in bar. Terrible smell in the rooms corridor, although not in bedroom. Lukewarm coffee at breakfast.
The hotel is very modern and comfortable. The staff is really nice and the food was excellent! It could be a bit more central.
Very clean rooms, very comfortable bed, excellent breakfast. Some staff members were less-than-friendly when I checked in. Otherwise, they were pretty good.
Nice new hotel, very clean, very friendly staff. Localisation: is not a real center. The distance to the Danube river is about 15 minutes walk.
Its location and the bathroom cleanlines and shower ! The beds were not very comfortable , Staff do not smile enough and also there was a fire drill on one of the day we were leaving at 10.30 am 1) This was not communicated to guests well .. there should have been a letter placed in our room informing us of this . 2) this was in the morning when after a late night out was incovenent as most guests were still sleeping and we wanted to catch some sleep before having to check out! When we asked for a late check out to compensate us for the inconvenience we had to be referred to the manager who initially was inconsderate and wanted us to pay for the late check out which i feel was unfair ! It was only after one insisted and pointed that I would complain that the manager agreed to it . unessary exp
Central location, friendly staff, reasonable price, allowed to extend check-out time. Charges for internet wifi, expensive breakfast, expensive bar.
Good treatment from the staff, always happy to help. Good clean and well thought out room and bathroom. Very close to the old city. Constant drone of a rather noisy bathroom extractor fan which did not switch off all night. The staff did try to help but it meant calling out the technician, so it was decided it would be OK to leave it. No doubt fixed by now.
I like very much my walks in the old city of bratislava, Beautiful Bars, restaurants and shops. People are nice and very clean... I also like the shopping centre by the river. I had no problem what so ever!!
The room was clean and comfortable, it would benefit from some in-room tea-making facilities or a fridge. The staff were helpful and easy to communicate with.
location hotel bar and restuarant's prices are high
The staff were very happy to let us leave our luggage after we checked out No, was a good hotel
The location was superb, nice and quiet location and not too far from City centre. The fire drill was not explained very clearly to us on Monday 22/11, we were told to go away for 2 hours while this was going on.
convenient, cleaniness Not having two beds in the room
I enjoyed everything with the hotel, staff were excellent I enjoyed everything
convenient location, good price, clean rooms there was only one towel per person, which is strange, normally you need at least two.
As this hotel is brand new, everything is still clean and functioning. The rooms are comfortable with a convenient working desk and the complimentary wifi is a valuable extra. The breakfast buffet is varied and the staff is very professional. € 18 for breakfast is rather expensive. They offer a wide choice of food, but when in a hurry and no time for an extended breakfast, this amount is high for a simple coffee and some cereals. A coffee-making device in the room would have been an appreciated alternative.
Large room, quiet, clean and nicely furnished. Just steps away from the pedestrian zone in the old city center.
nice new desing, friendly staff the hotel was facing some opening difficulties. No telephone line, no licence to sell alcohol etc
Walkable to attractions, Parking cost 15 Euro per day, need front desk validate to get out, no instruction, no enter phone to talk to anyone at the gate, and then the public use PC's keyboard is kind of tricky to use for American, hard to find some regular use key like the @ .
Modern hotel, just opened in September 2009, all the facilities are brand new, the rooms are very comfort, very well located, rich breakfast. The breakfast is a bit expensive ( 18 eu per person - not included in room price ), but the overall daily rate was reasonable.
very nice hotel
Nice staff, good rooms, nice location cost for breakfast
recently opened hotel in a modern style, well located. Friendly and helpful staff throughout the hotel noisy wooden floor in the guestroom; a little expensive
Too late check-in - 3 pm; expensive parking - 30 €/day; expensive breakfast - 18 €/person
The room was extremely comfortable, and the service from all staff was excellent. The location was convenient, and quiet.
the position of the hotel in the city center is great. room temperature was 25 degrees celcius and now way to cool. Temperature control had not effect, windows could not be opened. Service at reception was lousy.
The size and quality of the room. Nothing
really great and luxurious hotel, the suite was very spacious and comfortable, the staff was very kind and helpful. We really recommend ths excellent hotel, one of the best we have seen in Europe. The location is great (300 m from the centre)
This is a very new and stylish "boutique hotel" possibly designed for the more discerning clientelle. It has four apartment style suites on each floor and offers very comfortable and large rooms. Our rooms had 2 plasma screen TVs and we had the use of two bathrooms, one with wc and basin. Spotless and very well presented our room(s) were basically new and had possibly been used once or twice before. The location is excellent but bear in mind that the old town of Bratislava is very small. Gymn is free and well presented. jacuzzi and sauna come at an extra price. Breakfast was extra but is good value and in our opinion not overly priced. The quality of service and food were very good. The staff really go out of their way to be helpful and as it was my wife's birthday they even bought her a beautiful bouquet of flowers as a birthday gift. This isn't your normal type hotel. If you're looking for loads of space, quiet and comfort then this hotel is for you. There was a mix-up with the payment. They actually debited me at first when we arrived, then cancelled this refunding the card. They obtained a pre-authorization which they then cancelled. Eventually they did debit me the correct price when we left and they duly refunded the amount which they took when we arrived. This was down to human error and they apologised and assured me that all was well, which was the case.
Superb hotel!!! Staff were very friendly and helpful and the room (the cheapest actually offered by Tulip House) was fantastic. A great base to explore the city from and highly recommended.
The staff allowed us to us the room until 8.30pm on th day of departure at no extra cost. This was most helpfull.
Highly recommended! Excellent location, very helpful staff.
The room was huge and comfortable, though warm. The place was what I would consider a real 5-star hotel. The location is close to the National Theatre and quite central. Some rooms are facing the street with Tram. It is not so visible but again, something to consider for 5-star...Location..Location...Location. Didnt like that I couldnt easily see that the JACUZZI can only be used for €50 for 2 hours. I choose the hotel for the amenties, which included the jacuzzi but didnt want to pay to use it.
The size, design and comfort of the room.
The suite was spacious, new, and lovely. The staff were friendly, spoke excellent english and made you feel very welcome. The breakfast was fantastic. There is nothing not to like.
The building is beautiful. The room was very spacious, tastefully decorated and very comfortable. It was one of the BEST rooms I have stayed in. The location was excellent. I was very impressed and the hotel is EXCELLENT value for money.
Prohibitive price of internet use.
The size and design of the bedroom. The location and the public areas. The fact that breakfast was not included and was an exorbitant price.
Brand new hotel only a short walk by the river danube to the old city centre. Nothing .
The room was very comfortable and very good value for money. The room service was very good. The cleaning service was very poor. They came to clean, I was in the room, I told them to come after and they didnt come again.
Amazing - location, staff (very professional and kind including the telephone center who provided great help at my telephone enquiry - this gives also good impression of Slovakians), design, services, in the room free coffee-tea of good choice, incl. decaffeinated coffee, impeccable cleaning; heating and airconditioning was silent and appropriate, view over Danube is awesome. Located just beside the Eurovea shopping mall - excellent for shopping and great variety of shops (incl.pharmacy and eating places). 10-minute walk to the city centre alongside Danube! Internet in the room is for charge, but the hotel has a free computer center (great design) with huge modern touch-screen, webcam etc. No better hotel in Bratislava!
Beautiful hotel - very caring staff. Some teething problems with technology. Wifi not always working.
Warm, luxury atmosphere. Friendly staff. Modern rooms with excellent design. Beautiful view at river. Pleasant Spa environment with amazing view during sun set and evenight. stay was excellent - I can make only small remark with regards to the parking - we did not find the sign at the parking space very "user friendly" - we spent quit some time to find the EXIT doors which were not closed
Design is absolute tastefully, brings a very nice atmosphere. The personal cooperativeness is also perfect. We want come back again. ------
Zion spa mit grossem Pool und zwei Saunas, bequemes und grosses Bett, modernes Badezimmer, Dusche und Toilette getrennt gähnende Leere im Zimmer (keine Hotelmappe, keine Dekoration, kein iPad), Turn Down sehr schlecht, schlechte Wifi- und TV-Qualität, die Mehrheit des Personals sehr unpersönlich
The impeccable and pro-active service on part of the staff, the most marvellous roof-top spa with Danube view, the free Rolls Royce shuttle (though somewhat over the top for a small city like Bratisvava with very short distances that can be easily covered by walking) The restaurant service and breakfast were excellent. However, the dinner was over-priced and somewhat disappointing in terms of quality and quantity. One would have expected more.
Perfect hotel for a perfect price. Perhaps the best hotel I've ever stayed! Helpful staff, luxurious stay and an excellent breakfast.
Very friendly staff. Location is very central. You can use the wellness facilities for free. Aircon was not working and the bathroom/toilet is quite small.
The room was nice, bed was comfortable & the view was good..... The spa facilities were very nice even though the guy looking after them was not helpful, breakfast was ok Very loud on the Thursday night, music went on untill 4 or 5 am, Pool didn't open untill 9 am which is a shame if you have to leave early because it's very nice..... Sunbed would not turn on & the person in charge of the pool area was nowhere to be found
President-Suite very comfortable, nice bath tub, huge bed for the President-Suite to be the best room of the hotel, it was located in the 1st floor, so it was a bit too noisy from the street
location. I tried the singel (2nd floor) and the double room (3rd floor). I only stayed for 1 night. Every night extra woulf have been a waiste of money. Small, old rooms. Airco not working. Very small bathroom.
A beautiful room with a view on the Danube river. It is also very close to the old town.
Comfort and location Would like tea/coffe making facilities in room
Possition, nice and wellcoming staff, good breakfast, other facilities not used... one of ghe old school hotels but really nice... my friends had dinner in their restaurant and appreciated this... Internet via cable (even for free), towels were not for adequate for 4-stars hotel...
Free internet, Breakfast and very quite environment More selection of TV channels
location and hotel cafe
Hotel ambience was very good with good value for money. location excellent with pleasant leisure facilities Hotel overheated and rooms facing Danube noisy with passing traffic. Room layout poorly designed - did not maximise use of space so felt somewhat cramped. No tea making facilities.
Great location, nice modern room, comfortable bed, friendly staff. What more could you want? The breakfast was uninspiring but it was free so I'm not going to complain.
The hotel is located just on the outskirts of the town, in a resdiential area, making the hotel extremely quiet and relaxing. The Spa facilities are exceptional The only thing we did not like about the hotel was that on arrival there was 1 off each - shower gel, shampoo, soap and toilet roll, these were never replenished throughout the 4 day stay. And also a bottle of beer we took from the mini bar was not replaced for 2 days.
level of comfort was great. Staff was experiences and able to speak decent English. Food was at high level. international channels are very limited on TV
Extremely helpful staff in all areas of hotel; fabulous swimming pool and sauna/ steam room; quiet and safe location.
Nice and modern room (although not too large as I would expect), helpful people both in the reception and the hotel restaurant, good food.
The Spa was great. Thumping music until 2am is not a 5 star experience
Loved it - very relaxed atmosphere, easy going, friendly and very eager to help staff. The spa area is fantastic, and the children were made to feel welcome.
Room design... Location not ideal: 30-35 min walk to city centre. But transport options OK.
The location in a quiet residencial area is good for luxury and the hotel is equipped with superb facilities. You can also enjoy walking in the old historical town which is close to the hotel. I experienced an incomparable wonderful stay.
wonderful location in the old town, helpful staff. buffet breakfasts are high quality the resturaunt is very popular making getting a table difficult
Very friendly and helpful staff. Newly decorated, spacious and comfortable rooms. Brilliant location - a hive of activity, but with windows closed, the noise was pretty much blocked out. Thai massage was a good choice!
Perfect downtown location, great rooms, good internet connectivity (wired and wireless), friendly and supportive staff. Be aware that cars and taxi's cannot get to the hotel (which is in the pedestrian zone), it's a 100 meter walk or so.
Lovely large rooms with character. Really friendly and helpful staff who sorted out any problems immediately. Excellent location in Old Town.
The staff Request of check out before official time on part of a person ...
Everything, the staff was attentive and efficient, the room was spacious, clean and comfortable
This hotel is by far one of the best hotels we have stayed in. It's location is second to none and it's cleanliness and comfort is outstanding The only critisism that we had on our stay within the hotel is the food and restaurant. The breakfast was a big let down and the lack of choice and the lack of basics such as toast and a plain breakfast tea was a shame.
No better location, good price and the rooms are wonderful.
near to everything
Location is amazing. Lots of restaurants and shops right at your door step in the middle of the old town. Staff are friendly and very helpful.
Facilities / Services; Comfort
The staff were excellent and knowledgeable and multi lingual. Breakfast seemed quite expensive as it was notincluded in the price. The pillow was not comfortable and the room was stuffy.
Clean and very comfortable
Chic decor. Close to old town and castle. Friendly, helpful staff. The duvet was too small for the bed.
A great hotel in a great location
Location is great. Very near old city but on main road. Great breakfast! Huge selection of good fresh food. Staff is very helpful and polite.
Good hotel, location just outside oldtown, clean with spacious rooms ideal for weekend break. Breakfast @18 euro is way to expensive just walk in to centre for much better value, Everything else was fine.
Promotional offer , occupance of the hotel terrible ( 10% of the rooms ?) Normal price exceptional high ( courses A.S.o is the main income of the hotel)
Very close proximity to the Old Town area of the city. The restaurant was very good. Hotel is in very good condition because it is new. Internet access was quite expensive.
Restaurant was excellent and reasonably priced Hidden expenses - airport transfer and city tax were extras. Breakfast cost more than evening meal.
Good location for a business trip, or a short trip to the city. I had a nasty slip and fall in the steam room and almost broke my ribs. The floor was very slippery, and the management didnt seem concerned to offer medical help or install rubber mats as a safety issue inspite of advising them. I had to cough up a substantial amount for the ambulance and the government hospital.
Overall very expensive.
The big room, the wieuw and the staff Everything was perfect!
the location is perfect price is high
The old building is beautiful, as is the terrace for breakfast. The staff did their best, but see below for my sentiments on the fate of this beautiful hotel under Radisson management. A beautiful old hotel ruined by the insouciance of the Radisson group, which is quickly becoming the worse hotel chain around (of the better ones). One only hopes that the grand old lady which is the Carlton would be taken over by Kempinski, Starwood, Mandarin Oriental or other, which would give her the respect she deserves, as an old European hotel. The current way the hotel is run and decorated makes one sad.
Excellent location, close to old town and 10 min walk to Incheba concert Venue.
location is good. fitness room is too small.
Although its right in the centre of the city, it is very quiet as its based in a pedestrianised square. Very pleasant location overlooking cafes and restaurants across the square
no shampo in bath 2 some one was nocking mz door 4pm
Very good location in the city centrum :-)
Great location in the heart of the city. Walking distance to many restaurants and attractions.
I just loved it ... the hotel is just right in the spot as should be. In the right center of BA and with easy access everywhere .. clubs, bars, restaurants. I recommend this hotel with easy access form airport or from highway as I came by car and with parking of the hotel you don't need your car for all the period of the stay.