location,modern, clean, professional slightly sparse
There were two nice swimming-pools location, to far from balaton lake to crowdy would like to have a bath and a shower Price minibar to high
It's a super hotel for families travelling with (young) childeren. Our kids (1 and 3) had an absolutely wonderful time and if they have a good time we have a good time!
The air conditioning did not cool the room and the hotel did not have any fans. The TV was a very small 9" or 12" and the restaurant was buffet only. If you are not on half-board or full board, the staff did not know how to charge customers. The front desk also charged my credit card even though I told them I would be paying cash upon checking out. Not much English is spoken at the hotel. This was also more like a 3 star hotel versus 4 star. Loads of tour buses stayed here during our stay.
Everything made to make parents'life easy (swiiming pool for children, play area, baby sitters, chairs and beds) Surprise about additional beds I thought were already includined in the price
Breakfast offered variety, swimming pool and thermal pool it was overpriced for what it had to offer.
I like swwiming in the pool , eating the breakfeast ,
Wifi Internet is free in the Lobby The town is very quiet. Restaurants close at 10 pm
Complet international breakfast. Swimming pool. It is not a 4 stars hotel. Old bath, old and mini TV.
The staff was really helpful speaking all the required languages, the cousin was good, the medical service - excellent. We also liked all the pools, especially thermal ones. The hotel is good both with families with children and senior people - quietness and relax. Not oriented on young audience, though.
everyone helpful, food good, central. good views (hence name), v good lifts,good value couldnt take water into dinner
the view from the window (including the lake), the possibility of watching a Russian TV channel, the warm passage between the hotel and St.Andrash balneocentre, a rose presented to every woman on the International Women's Day dull interior design, reluctance and inability of most of the staff to speak a foreign language, except German, too much salt and vinegar in local quisine
I liked my room. All aspects of the room, the wardrobe, the bathroom, the service with clean towels and bathrobes every day. I liked my balcony with its view over the town. Some of the staff were very unhelpful - at the bar - the staff did not smile or look welcoming as I arrived as a tourist who had never visited Hungary. There was a reluctance to speak English and a preference for German The staff were not confident in using English
i liked nothing
I like the Hotel and will visit again No
the facilietes,the staff because must pay for parking place and the hotel need to be renovated
I like everything I like everything
The hotel is located just in front of the Hévízi gyógytó. You just pass the path to get there. The spa in the hotel is good. The room is clean enough and breakfast is aloso good. The staff is also nice. They gave us welcome drink, a glass of champagne and a 3 hours ticket for Hévízi gyógytó. Nothing specially.
Nice swimming pool. Nice breakfast. Very spacious bedroom. The hotel is situated near the thermal lake and also the pedestrian area where the shops and the restaurants are. Staff need to study other European languages. Very difficult to communicate with hotel staff (I speak 4 languages and am used to travelling but this was a real challange!). On the website the restaurant of the hotel is highly reccomended, but when we asked to dine we were told that dinner was not available (quite disconcerting since we could see people eating in the restaurant). It turned out that we were supposed to book in advance, but that was not specified in the hotel description.
The breakfast was good. Nice to have pool and sauna on site. The robes were also nice as well as having a terrace. The facilities closed too early. Would have been nice to have the ability to go to the pool and sauna at night. Both closed at 8:00.
Room was very clean and spacious. Good furniture. Very good breakfast. Not comfortable mattress. No restourant or bar at night time just minibar in room, but it's not enougt. I was hungry.
Swimming Pool, breakfast, friendly receptionist, good value for money including halfboard Staff from the restaurant not so friendly
we enjoyed food and location only short distance to the thermal lake checking in is starting from 14:00 everyday however when we arrived at15;00 our room was not ready and we had to wait 1 hour to be accomodated.
very clean, helpful staff, excellent location
There is nice swimmingpool, jacuzzi, sauna & relaxing room in the hotel.Good size rooms with balcony. Close to the thermal lake. Rich buffet breakfast. Bedlinen are old & not very clean. Towels are not changed every day. In the massageroom laud radio music. Should be relaxing CD on.
nice, pleasant, quiet, good food breakfast and dinner, close to Lake Heviz more parking, all inclusive
We were there only one night and impression is very nice - very good location, helpfull staff, large and clean room. We will come again. We were in the room which is under the roof but roof windows are not equiped by light blinds what makes longer morning sleeping almost impossible.
I really Enjoyed my trip and i am setacfied from Hotel. It was really Good. Thanks for all....
Hotel is set in lovely grounds, well looked after. The spa facilities are excellent and though the area could do with renovation, i loved the indoor pool with proper un-filered spa water. The new wellness centre is fun - a bit short on space but it works, and the pool that leads out from it is just great fun with the whirlpool and jacussi bits. One of the only hotel lobbies i have ever stayed in that actually was used. Food was plentiful but to me a little tasteless and very much had that mass produced flavour. One could eat well though on just the salads, and most people seemed to be enjoying the food - i just go for quality rather than quantity. One or two silly rules, eg no-one allowed in the garden area after 6pm. however when i spoke to the manager about this he was very pleasant and immediately recified this. Would ideally have been nearer the town but there you don't have the lovely grounds and there is a tourist train which one can use - though it is not cheap.
The shower and the view. The bed and the toilets
The main staff members - reception, managers etc - were great. One of two of the minor ancillary staff were less pleasant but most were fine. The rooms are clean and pleasant and the bed good, though the quality of the furnishings reflect a poorer European country. The spa facilities were very good, much better than i would have expected for a 3* hotel. Main reception areas were pleasant. Main staff mainly spoke adequate English. I checked out several of the other hotels including some 4* ones while I was in Heviz, but ended up feeling I had made the right choice. Although I had only booked for 1 night i stayed for 3 and went back again for another 4 at end of holiday. The cooked dishes in the buffet breakfasts and dinner were rather what you would have expected - lots of quantity and good variety but mass produced so without the flavour and quality of freshly produced food. Less spices and flavour than I for one would have liked. However the ancillary dishes were very varied and very good. Good selection of cold meats, cheeses, yogurts, cereals, salads, fruit etc with both meals so one could eat really well without touching the main hot dishes. There were lots of TV channels - but not one in English - all were Hungarian or German. I would have preferred to have been nearer the main town and lake but taxis in and out were not too expensive - about 4 Euros each way - and it was only a 15 minute walk
The staff is very friendly and helpful. Rooms are clean and well equipped, with nice balcony. Internal and safe car-park.
Guests´ parking lot, bicycles available, relatively quite location, nice staff respecting the fact, that the villa is not equiped by air-condition system, at least a fan in each room would be fine , in order to survive hot nights
Very quiet place, very big room, very helpful staff (good english and a bit of italian spoken), lot of discounts in the shops and restaurants of Héviz if sleeping here (the staff will provide you with a full list of them) nothing at all
Our host was very cordial. The location was convenient and the room was clean and a good value. Nothing.
very Pleasant place and absolutely Great Personal, will definetly come back and stay again. You can use for free of charge Bicycles, internet, carpark and grill.
The friendliness of the staff; breakfast is excellent; quiet location; near to the centre of the town
It is a beautiful hotel in a good location. The food was excellent and the staff very helpful. Their 'wellness facilities' should have been included in the room rate as it was quite high. It doesn't have a swimming pool but we thought using the steam room and jacuzzi etc would make up for this.
Staff keen to help, smaller friendly quiet hotel, quiet location, nice size room, clean- paid attention to detail. No tea/coffee facilities in room, not all staff spoke English but they tried hard to commincate. Bed could have been a little more comfortable, but I appreciate they do tend to prefer harder beds overseas.
Excelent staff, breakfast, room.
super breakfast Unfriendly receptionists including car park clerk.As european living in USA, tourist related businesses could learn a lot from the American on how to treat customers( they are friendlier and helpful,never rude).The worst service comes always from 4 stars hotels.
hotel has exellent facilities to relax, get medical treatment. breakfast could be better : more healthy salads; better juce selection
Good choice of facilities Nothing
Wellness and Spa area is perfect! The meal is very nice and sufficient! It's realy worth the many they take! The room is really not more than 2 star, but nice and clean. On the main enterance's side a bit too noisy, so we'd change the room. It has no facilities for children (babysitter, playground, child-room) at all.
Thermalbath, sauna and swimming pool
Only the sweeming pool They just try to extract money from customers for their poor services. It is really a cheating hotel. I am sure no body want to go back after first experiance. I will never recommend to any one.
The large indoor swimming pool No tea making in the rooms , single beds and a extra 60 pounds per night for a room that has a double bed , breakfast , evening dinner / lack of fish dishes , half way through a manicure having to go back to the room to find local cash with wet nails which i thought was being charged to our room . sky high prices for well being treatments , little English spoken ,
I like the the hungarian quisine,also the pool outside from hotel i don t liked the hotel because is looking old.Also all the indicators are in hungarian language and german,in english not at all.We booked a supperior room with jacuzzi,but doesn't work,in one words it s to much for a 4 star hotel.
Very nice,big,4 star hotel (somewhere else it would be 5),nice and comfortable room,excellent breakfast.A couple of nice pools,(only) one Turkish and two Finnish saunas.Extra costs (lunch,moccachino in pool bar) pretty cheap. No.
It is a superb hotel and I have stayed there on several occasions. Value for money with excellent facilities.
the actual spa stuff was good everything else was a disappointment. i know its out of season but if this will affect our trip we should know in advance
Buffet, SPA, Cleen room One of the buffet staff was so mean to us maybe because of our races.Other staffs were so nice.
swimming pool for our baby
The trip was a present to my parents, who are VERY picky people. If they were satisfied, be sure you will be too!!!
Accessing and leaving the secure parking area was not very convenient. Sometimes the barcode reader wouldn't read my parking ticket. Other times the gates were open and it just seemed to be hit or miss.
Air condition was missing
We liked the actual spa procedures - mud packs and massage. The rooms were also good. The quality of food was really poor, and the hotel - rather old.
Good breakfast, good place 300m from lake and quiet area next to hotel, town center 400m. Owner is good person. Olso good price. Příjemný hotýlek, dobrá snídaně a standard odpovídá ceně. V průběhu pobytu pokojská pokoj spíše proběhla, když už ho vůbec navštívila, ale nejsem až tak náročný?
Excellent service and facilities. Very friendly staff and proprietor, and would recommend a stay to anyone. None
The owner, Peter, came staight out to us when we arrived. Great service as well
The town is very nice to have a rest. The location of the guest house is good (it's near the downtown as well as the beach). Mr Moritz is very hospitable. There is free WiHi, which is convenient. Some rooms are a bit scrubby.
Helpful staf. Place could be recommended for a short stay. Room was rather small, the same concerns beds. Some cleaning (spiderwebs) would help.
host is charming and hospitable.room was very quiet and clean.breakfast was tops nothing negative
Friendly, helpful staff. Good breakfast. Clean rooms. Close to beautiful lake and town centre. Great value! No AC in rooms.
Location - easy to find, close to Balaton, not far from important highways. Cleanliness was not OK. Floor and sheeting were OK but there were a lot of spider webs in every corner of the room, in the bathroom, on balcony, in the hotel corridor, stairs and on plaster. Huge and massive true spiders were there as well. It was not a problem for me but my wife was terribly scared for the whole night and could not asleep.
Great hospitality. It was very, very nice place.
Mr. Moritz is a very kind and helpful host. With his great help, though my girlfriend got a severe sprain in her ankle, we still enjoy our stay over there very much. Also, the room is perfect and clean. none
Variety of pools, very nice room and bathroom. Poor knowledge of English of hote staff (though, they do know German). Also, you can't find anything to eat after 10, 10:30pm (in hotel and in all of Zalakaros. Also, for apartment I expected some of the "small stuff" - slippers, shampoos, bath foam... which was all missing.
I like sweemeeng pools,landscapes,breakfirsts.
Breakfast was delicious, and a wide choice was available. The treatments were superb, very high quality. The reduction in treatments available at the weekend. We were not advised of this prior to booking our long weekend there.
The Rogner Lotus Therme is a perfect getaway, with friendly staff, comfortable rooms and a relaxing environment. I highly recommend it!
Very nice hotel in a beautiful surroundings.
Bell boys did not bring our baggages, only said "Hello" and "Bye". The omelet of the breakfast that I had eaten at this hotel was the lowest omelet in eating. (However, that might not have been an omelet. )
Excellent place to just relax and chill out. Great for the kids as well, esp. the pool area. Rooms and relatively big and clean. Excellent pool, thermal bath and sauna facilities. Breakfast was very busy and food was not really cooked properly (eg. bacon). Definitely does not live up to an otherwise 5 star location/facility.
the facilities were good,the hotel is a bit tired and not 5 star,a good floor show. the air conditioning was poor,the treatments were fully booked.
Very comfortable hotel. Excellent food.
great hotel good bathes great sauna
We just stayed one night, so I can refer to this place only as a hotel experience and not as a spa. The staff was super nice - one of the best I have experienced so far -, the breakfast was good, but the hotel is nothing special otherwise. I would give it a 3/4star rating rather than a 5 star based on my 5star worldwide experiences. The hotel room was too warm at night and the air conditioning doesn't work properly, even if I set the temperature to 15 degrees Celsius, and to full fan speed it was the same temperature as before, except the vent was very loud. Poor choice of TV channels (only CNN in English), no internet access.
Very satisfied with everything there !!
We got a room designed for disabled people.but were not informed about it.it caused inconvinience.there was no mirror in the room,no soap at the sink in the bathroom and toilets designed for disabled.the safe box did not work and it turned out they took out the batteries.
Very good staff experience. The hotel is in a small town but still a walking distance to the lake Balaton. Idi dnot use all the facilities, but the hotel is clean, small, and well positioned. The bar at the entrance.
i didn't like anythung the receptionist
location : proximity to the lake, view from the rooms
beautiful position direcly on its own beach
Good value for money. The 'package' dinner was average but value for money. The offer of an al la carte optiuon (with a surcharge ) would have been appreciated.
the splendid view of Lake Balaton Teh presence of some spiders in the room might affect the feelings of people who are afraid of spiders. I did not have a problem with that, but did not fancy it too much on the other hand. Anyway, the people were nice and very helpful
Very nice position with beautiful view of the lake I expected the room to be cleaner. For instance, there was a visible stain on one of the towels. Stains on the curtains too.
The staff went out of their way to help and address any queries. Shuttle bus to Heviz was ideal. The only thing that let it down were the swimming pool changing rooms.
the pool too many insects, no airconditioning or fans in room
Except restaurant, always nice and smiling staff. Room sees the lake. Easy access to lake. Clean hotel. I think staff in restaurant should learn importance of choices. They cannot speak english well as well as not much willing to help either as a contrary of the other staff in the hotel. I am not vegeterian but I do not eat all kind of meats. I was not able to get answer my questions about type of meet.
Friendly hotel with a lovely view I've stayed here before and the breakfast was magnificent. This time it wasn't quite so good, but still way above average.