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Breakfast was delicious, and a wide choice was available. The treatments were superb, very high quality. The reduction in treatments available at the weekend. We were not advised of this prior to booking our long weekend there.
I like sweemeeng pools,landscapes,breakfirsts.
Close to Lake Heviz This hotel is advertised as a 4+ star hotel, but by normal American standards it is far from that.
Very satisfied with everything there !!
Very nice hotel in a beautiful surroundings.
We just stayed one night, so I can refer to this place only as a hotel experience and not as a spa. The staff was super nice - one of the best I have experienced so far -, the breakfast was good, but the hotel is nothing special otherwise. I would give it a 3/4star rating rather than a 5 star based on my 5star worldwide experiences. The hotel room was too warm at night and the air conditioning doesn't work properly, even if I set the temperature to 15 degrees Celsius, and to full fan speed it was the same temperature as before, except the vent was very loud. Poor choice of TV channels (only CNN in English), no internet access.
the facilities were good,the hotel is a bit tired and not 5 star,a good floor show. the air conditioning was poor,the treatments were fully booked.
The Rogner Lotus Therme is a perfect getaway, with friendly staff, comfortable rooms and a relaxing environment. I highly recommend it!
great hotel good bathes great sauna
Excellent place to just relax and chill out. Great for the kids as well, esp. the pool area. Rooms and relatively big and clean. Excellent pool, thermal bath and sauna facilities. Breakfast was very busy and food was not really cooked properly (eg. bacon). Definitely does not live up to an otherwise 5 star location/facility.
Bell boys did not bring our baggages, only said "Hello" and "Bye". The omelet of the breakfast that I had eaten at this hotel was the lowest omelet in eating. (However, that might not have been an omelet. )
Very comfortable hotel. Excellent food.
Air condition was missing
Buffet, SPA, Cleen room One of the buffet staff was so mean to us maybe because of our races.Other staffs were so nice.
The trip was a present to my parents, who are VERY picky people. If they were satisfied, be sure you will be too!!!
We liked the actual spa procedures - mud packs and massage. The rooms were also good. The quality of food was really poor, and the hotel - rather old.
the actual spa stuff was good everything else was a disappointment. i know its out of season but if this will affect our trip we should know in advance
swimming pool for our baby
It is a superb hotel and I have stayed there on several occasions. Value for money with excellent facilities.
Accessing and leaving the secure parking area was not very convenient. Sometimes the barcode reader wouldn't read my parking ticket. Other times the gates were open and it just seemed to be hit or miss.
I really Enjoyed my trip and i am setacfied from Hotel. It was really Good. Thanks for all....
nice, pleasant, quiet, good food breakfast and dinner, close to Lake Heviz more parking, all inclusive
Nice swimming pool. Nice breakfast. Very spacious bedroom. The hotel is situated near the thermal lake and also the pedestrian area where the shops and the restaurants are. Staff need to study other European languages. Very difficult to communicate with hotel staff (I speak 4 languages and am used to travelling but this was a real challange!). On the website the restaurant of the hotel is highly reccomended, but when we asked to dine we were told that dinner was not available (quite disconcerting since we could see people eating in the restaurant). It turned out that we were supposed to book in advance, but that was not specified in the hotel description.
Room was very clean and spacious. Good furniture. Very good breakfast. Not comfortable mattress. No restourant or bar at night time just minibar in room, but it's not enougt. I was hungry.
The breakfast was good. Nice to have pool and sauna on site. The robes were also nice as well as having a terrace. The facilities closed too early. Would have been nice to have the ability to go to the pool and sauna at night. Both closed at 8:00.
Swimming Pool, breakfast, friendly receptionist, good value for money including halfboard Staff from the restaurant not so friendly
We were there only one night and impression is very nice - very good location, helpfull staff, large and clean room. We will come again. We were in the room which is under the roof but roof windows are not equiped by light blinds what makes longer morning sleeping almost impossible.
we enjoyed food and location only short distance to the thermal lake checking in is starting from 14:00 everyday however when we arrived at15;00 our room was not ready and we had to wait 1 hour to be accomodated.
There is nice swimmingpool, jacuzzi, sauna & relaxing room in the hotel.Good size rooms with balcony. Close to the thermal lake. Rich buffet breakfast. Bedlinen are old & not very clean. Towels are not changed every day. In the massageroom laud radio music. Should be relaxing CD on.
very clean, helpful staff, excellent location
Wifi Internet is free in the Lobby The town is very quiet. Restaurants close at 10 pm
The air conditioning did not cool the room and the hotel did not have any fans. The TV was a very small 9" or 12" and the restaurant was buffet only. If you are not on half-board or full board, the staff did not know how to charge customers. The front desk also charged my credit card even though I told them I would be paying cash upon checking out. Not much English is spoken at the hotel. This was also more like a 3 star hotel versus 4 star. Loads of tour buses stayed here during our stay.
There were two nice swimming-pools location, to far from balaton lake to crowdy would like to have a bath and a shower Price minibar to high
The staff was really helpful speaking all the required languages, the cousin was good, the medical service - excellent. We also liked all the pools, especially thermal ones. The hotel is good both with families with children and senior people - quietness and relax. Not oriented on young audience, though.
Complet international breakfast. Swimming pool. It is not a 4 stars hotel. Old bath, old and mini TV.
It's a super hotel for families travelling with (young) childeren. Our kids (1 and 3) had an absolutely wonderful time and if they have a good time we have a good time!
Everything made to make parents'life easy (swiiming pool for children, play area, baby sitters, chairs and beds) Surprise about additional beds I thought were already includined in the price
Breakfast offered variety, swimming pool and thermal pool it was overpriced for what it had to offer.
location,modern, clean, professional slightly sparse
I like swwiming in the pool , eating the breakfeast ,
I like the the hungarian quisine,also the pool outside from hotel i don t liked the hotel because is looking old.Also all the indicators are in hungarian language and german,in english not at all.We booked a supperior room with jacuzzi,but doesn't work,in one words it s to much for a 4 star hotel.
Very nice,big,4 star hotel (somewhere else it would be 5),nice and comfortable room,excellent breakfast.A couple of nice pools,(only) one Turkish and two Finnish saunas.Extra costs (lunch,moccachino in pool bar) pretty cheap. No.
The large indoor swimming pool No tea making in the rooms , single beds and a extra 60 pounds per night for a room that has a double bed , breakfast , evening dinner / lack of fish dishes , half way through a manicure having to go back to the room to find local cash with wet nails which i thought was being charged to our room . sky high prices for well being treatments , little English spoken ,
super breakfast Unfriendly receptionists including car park clerk.As european living in USA, tourist related businesses could learn a lot from the American on how to treat customers( they are friendlier and helpful,never rude).The worst service comes always from 4 stars hotels.
hotel has exellent facilities to relax, get medical treatment. breakfast could be better : more healthy salads; better juce selection
Good choice of facilities Nothing
Only the sweeming pool They just try to extract money from customers for their poor services. It is really a cheating hotel. I am sure no body want to go back after first experiance. I will never recommend to any one.
Wellness and Spa area is perfect! The meal is very nice and sufficient! It's realy worth the many they take! The room is really not more than 2 star, but nice and clean. On the main enterance's side a bit too noisy, so we'd change the room. It has no facilities for children (babysitter, playground, child-room) at all.
Thermalbath, sauna and swimming pool
The hotel is located just in front of the Hévízi gyógytó. You just pass the path to get there. The spa in the hotel is good. The room is clean enough and breakfast is aloso good. The staff is also nice. They gave us welcome drink, a glass of champagne and a 3 hours ticket for Hévízi gyógytó. Nothing specially.
I like everything I like everything
We got a room designed for disabled people.but were not informed about it.it caused inconvinience.there was no mirror in the room,no soap at the sink in the bathroom and toilets designed for disabled.the safe box did not work and it turned out they took out the batteries.
Excelent staff, breakfast, room.
Staff keen to help, smaller friendly quiet hotel, quiet location, nice size room, clean- paid attention to detail. No tea/coffee facilities in room, not all staff spoke English but they tried hard to commincate. Bed could have been a little more comfortable, but I appreciate they do tend to prefer harder beds overseas.
The friendliness of the staff; breakfast is excellent; quiet location; near to the centre of the town
It is a beautiful hotel in a good location. The food was excellent and the staff very helpful. Their 'wellness facilities' should have been included in the room rate as it was quite high. It doesn't have a swimming pool but we thought using the steam room and jacuzzi etc would make up for this.
It was clean and comfortable with a very nice view It would have been nice to have had a couple of 'English' speaking tv stations showing films (pay per View) or common programmes such as csi.
staff, spa, good meal
Dimensions of the room, swimming pool, cuisine
Variety of pools, very nice room and bathroom. Poor knowledge of English of hote staff (though, they do know German). Also, you can't find anything to eat after 10, 10:30pm (in hotel and in all of Zalakaros. Also, for apartment I expected some of the "small stuff" - slippers, shampoos, bath foam... which was all missing.
Helpful staf. Place could be recommended for a short stay. Room was rather small, the same concerns beds. Some cleaning (spiderwebs) would help.
Mr. Moritz is a very kind and helpful host. With his great help, though my girlfriend got a severe sprain in her ankle, we still enjoy our stay over there very much. Also, the room is perfect and clean. none
host is charming and hospitable.room was very quiet and clean.breakfast was tops nothing negative
Excellent service and facilities. Very friendly staff and proprietor, and would recommend a stay to anyone. None
Great hospitality. It was very, very nice place.
Location - easy to find, close to Balaton, not far from important highways. Cleanliness was not OK. Floor and sheeting were OK but there were a lot of spider webs in every corner of the room, in the bathroom, on balcony, in the hotel corridor, stairs and on plaster. Huge and massive true spiders were there as well. It was not a problem for me but my wife was terribly scared for the whole night and could not asleep.
The town is very nice to have a rest. The location of the guest house is good (it's near the downtown as well as the beach). Mr Moritz is very hospitable. There is free WiHi, which is convenient. Some rooms are a bit scrubby.
The owner, Peter, came staight out to us when we arrived. Great service as well
Good breakfast, good place 300m from lake and quiet area next to hotel, town center 400m. Owner is good person. Olso good price. Příjemný hotýlek, dobrá snídaně a standard odpovídá ceně. V průběhu pobytu pokojská pokoj spíše proběhla, když už ho vůbec navštívila, ale nejsem až tak náročný?
Friendly, helpful staff. Good breakfast. Clean rooms. Close to beautiful lake and town centre. Great value! No AC in rooms.
Helpful staff, clean indoor and outdoor pool, nice food.Overall impression is good, with little improvements could be truly four star. The bathroom could do with a bit of refurbishment (unpleasant smell, cheap and faulty shower head). Air conditioning switched off during the (hot) night. Good facilities, but table tennis...is an overstatement.
The hotel does not hae any English speaking staff except for one person. The hotel was lacking in amenities (like good soap, tissues, and shampoo) in the room.
Excellent facilities, pools, sauna etc. Friendly and helpful stuff. Very good meals. Stuff in general didn't speak English but they had willingness and smile so it was not a problem.