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We were surprised to find such a nice hotel in such a remote location. By Czech standards the staff was very friendly. The included breakfast was average, but the lunches and dinners were quite good and very reasonably priced. It is very family-oriented and almost everyone there had kids. The playroom/lounge was a much-appreciated feature when we were tired from playing outdoors in the snow but not quite ready to settle back into our room. The pool & changing areas were clean and bright. Although the food in the restaurant was really good, it was much too salty. Walking from the back of the hotel across a parking lot through the snow and ice to get to the pool while carrying 2 small children wasn't easy.
lovely atmosphere, staff very accommodating, ideally located. nice swimming pool, and most of all we could take our dog... no
Pool was good, evening meal (paid extra) was great, staff very friendly. Kasperske Hory has a few restaurants and bars, which was more than we expected. Did not like that the Royal suite had a split double bed with separate duvets (not so romantic for a romantic weekend!). And it is a family hotel, so there were noisy kids running past our room and up and down the stairs to breakfast at 7.30am! Could be solved by specifying a room allocation away from the 1st floor hall, this is a pretty big hotel.
Lovely hotel, fully re-furbished and modernised. Right on main town square but very quiet and relaxing. Staff very welcoming, not much English spoken, but with a little German everything was understood!
The general atmosphere about the place and fabulous breakfasts, good parking and swimming pool Even in August the room was a little cold (being in the mountains) and though a little heating came on during the day it was not sufficient to make the otherwise excellent room feel 'cosy'.
No non-smoking rooms - the room smells. The terrace and restaurant was rented for "gypsy party" over the saturdays night - very noisy music and party sounds till 5am in the morning. Hotel staff did not announce it. Excuse and symbolic discount was not relevant compensation for sleepless night. Very bad experience.
The accomodation was very basic but had a nice contemporary design and excellent cleanliness. No hairdryer in the room.
Excellent and friendly staff The coffee was not hot and tasted strange. Only 1 set of keys was provided but there were 2 occupants.
it was very quiet out of skiing season, as is located at the top of a ski resort, which wasn't mentioned on the description, it was described as being in a national park.
peaceful environment with accessible ski and cross country skiing resort. Easy for children and parents to make contact with customers from neighbouring flats. Very friendly and welcoming atmosphere. Very nice and accomodating hotelier. Will definitely recommend the place.
Direction sign near the hotel was misleading
The location is beautiful The managers are from Holland and speak excellent English. They are lovely people and very helpful. Internet works well.
Staff helpfull and accommodating
clean and comfortable, friendly relaxed staff, lovely surroundings, both food and accommodation good value; it was better than it looked on the internet adn they may want to update photos asked for 7.30 breakfast as needed to get away but this did not happen till 8.45; that was all, the staff were otherwise very accommodating and nice. A kettle in the room would have been appreciated
The Dutch managers were friendly, informative and provided clean, comfortable rooms and great meals. Fantastic. This is a wonderful place to stay if you want to access the Sumava National Park.
Great location, great service No
The owners were very friendly and nothing was too much trouble.The meals were excellent and the rooms were beautifully decorated, very clean and a good size.