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We found our family room very spacious, comfortable and clean and were very happy to have such a lovely room. The swimming pool was wonderful too. We will certainly be coming again.
Lovely large family room and large bathroom. The connecting room for the kids was perfect! Very new and spacious hotel (open dec 2009). Good bar and good breakfast. The 3 room service that stood in the lobby looked completely out of place and some staff members need more service training and "smile" training
Near highway, good parking, spacey room Whirlpool didn't work. Bad (for make up) lighting above mirror in bathroom. Lift entrance wasn't clearly marked/noticeable (ground floor0.)
Relatively new hotel. Nice large open reception and generous sized rooms. Beautiful restaurant and plenty of attentive staff.
I found the room spacious and extremely comfortable. The staff, on the whole, were excellent.
Very new, clean, modern, pleasant hotel--suite with 2 bedrooms had nice balcony & view--for four people it was a super deal! Pool was rather small.
Location, restaurants, general setting. Room was a bit old fashioned and a bit damaged (e.g. doors), room for storing luggage was very dirty.
The kitchen was being redone and it was a mess downstair. It was not mentionned on the hotel description.
Beautiful design room for 15 euro extra, excellent restaurant. Room was not made upon arrival, and it took them quite a while to fix this. An apology-drink would have been nice!
The entrance and the price.
kind staff, fancy atmosfere
The location,good services/facilities and the feeling to live in luxery. no
the beautiful palce hotel situated no
quitness a concert in the evening in the garden so we could not sleep
restaurants good - surroundings perfect
The garden and decorations outside of the hotel are beautiful. Breakfast buffet was nice. Located far from other resturants and shopping. Diner option at hotel was expensive.
Nice location. Freindly Staff. All spoke very good English.
The staff were very helpful and friendly. And the rooms were very stylish but havinmg the car park across the road was an inconvenience and for a hotel of this standard why are there no coffee / tea facilities in the room?
Great staff and good food Still not sure about the lighting in the room - what's wrong with a simple light switch for the white lights! Although once you've worked it out the two remotes it is good fun!
comfortable large modern room with exelent view parking lot accross hotel's rather busy street
Great style and design, great breakfast, excellent beds. A good place to stay for a great price.
Located in the Center. Atmosphere is great. Good service. Breakfast was a bit ordinary (mabe because it is Dutch?)
Friendly reception,nice room.Good situation for a city trip. Housekeeping below the standard of a hotel in this class.Everyday there was something missing, f.e.bathmat, coffeetray neither replenished nor washed up.Exorbitant price for breakfast.Beds made up in a very haphazard way the second and third nights.
Whenever we had a question, we got an answer or a solution in a couple of minutes We were not informed at the reception that we would get a room for handicapped people. But ist was no problem, because the room was alright.
Hotel is close to downtown, looks great and rooms are good. We stayed there after a wedding reception and dinner and service was excellent. Two-person bed was slightly smaller than we anticipated (I think 1.40m).
Dinner in the Brasserie and breakfast. The parkingavailability and not getting a room at the hotel.
There was a wedding party with a disco which went on until about 1 in the morening. Had I known, I would not have booked the hotel - but, as a hotel, I must say it was very good and I would certainly stay there again.
The room was comfortable and clean. The hotel is perfectly situated in the historic centre of Zutphen.
the hotel is in the center of Zutphen and the town is very interesting good shopping and a very wide choice of goods the rooms too small cold the bath room not confotable the water of the shower went everywhere not sufficient ligth to do a modicum of work
The location of the hotel was excellent, the hotel and staff highly recommended
the restaurant food at night is the best you find anywhere in the world...the serving staff are very friendly and professional..the sports facilities are excellent...there is a lovely feeling of relaxation out and about the hotel...lovely grounds well kept the walls of the room were grubby and would need a coat of fresh paint...the room was very dark and small...there was no bulb in the light stand and the window was not giving much light due to the position of the room so it felt really gloomy inside..it was room112..the only problem with this hotel is the small cramped rooms with walls with dirty marks
Friendly personnel, nice pool and sauna, good breakfast The bathroom was a bit small but ok.
Staff were very pleasant, and the tennis, squash and bowling facilities were very impressive indeed. I wasn't fond of the stale odour on the way to my room, which also made its way into the room. I think it was caused by the close proximity to the swimming pool.
extensive range of sports activities
The hotel felt safe, was clean and tidy. We were two friends sharing - and only one double bed, room a bit small, quite far out of zutphen
Beds were comfortable and the non-smoking room actually did not smell of smoke which is often not the case in hotels. The hotel would be fun for a family with teenagers as it has its own bowling lanes. Dinner in the restaurant was excellent and breakfast included both 'continental' and full english. All in all v. pleased. A mini-bar in the room would be a nice extra.
The concept is good and the breakfast is more than sufficient The staff did not deal at all well with complaints.
Great price - but it was a good deal. Good breakfast. Out of the way locations - but no problem with the Satnav and it was quiet
Free wlan in room No business centre
The restuarant was very good, the bowling alley was nice The room as too small, no mini bar
dinner, breakfast & scenery
Location and hotel beautiful. Staff very friendly and polite. Good restaurant Bathroom was quite modest. Shower in bathtub. Cleanliness of room. We found hairpin on the floor from someone else and the bathroom wasn't very clean
Great location, quiet, large and luxurious rooms, great breakfast buffet, good price quality ratio.
Much better roadsigns are needed in the vicinity in order to find the hotel at night
our breakfast in the serre. There was no swimmingpool or any indoor sportactivities
The bed was one of the best we have experienced in any hotel, anywhere, regardless of price. The bedroom curtains closed properly ensuring a dark room at night even in the summer, and there was virtually no room-to-room noise. The staff in the lounge were excellent. Good car parking facilities. No.
You know how they say the Dutch aren't known for their customer service? This place proves them all wrong. The staff were warm, hospitable, full of initative, and the service is simply impeccable. No
excellent base for exploring historic area - quiwt and very tasteful food was good but not excellent - prices far too close to those of New York without the quality to justify them
Large and comfortable room with balcony, excellent breakfast, friendly staff, quiet location Fee for Internet connection
Always a good bed and pillow - excellent shower. Use of powdered egg for scrambled eggs at breakfast buffet.
the swimming pool
Good service and flexible staf. Amazing suroundings and I can't understand that other guest complain about the noise!
Great service in the hotel restaurant and knowlegeable staff. Pillows could be improved, very flat
Excellent breakfast buffet. The temperature of the room was too warm; there wasn't any way to control the temp except by opening the door!
Room was OK, Breakfast was OK busy regional road in front of the hotel (noisy)
The late evening employee(10 PM to 8 AM) was terrific and very nice. The employee that checked us in acted as if we were an inconvenience, and when I mentioned we ordered 2 cots, he did nothing to get the cots in the rooms.
Very calm and peaceful location with easy access to transport links.
Large and clean rooms and a restaurant serving top-class food with extremely helpful staff shortage of parking places i busy periods
Staff were efficient - speaking English and informative. Breakfast was very good. Room was cold (we stayed last weekend) We came back early from the wedding and would have liked to have known if the bar was open. No-body told us of this facility. We didn't even know it was there so was really disappointed in the morning to see the bar and sitting area which we perhaps could have used.
Hospitality; Personel was very friendly.
Good service,nice bath room
restaurant prices were outrageous but we had no choice as we had to eat. a simple menu for travellers would be good.
The room we were offered on arrival was old-fashioned, in need of decorating & the mattresses were old & sagging. We asked to change (we both have back problems) & were given a large, comfortable, well decorated room with memory foam mattress, spa bath, garden view....very satisfied! The first room we were offered. Our stay would not have seemed such good value for money if we had not been upgraded.
A wonderful old house ( the white) but in very poor condition, a shame.Too expensive. Restaurant too expensive and a very short meny, but the food was nice.
The hotel was very nice, nice nature, very calm...
The location is perfect. Due to a wedding downstairs it was rather noisy
Nice setting in a wood, the environment invites you to walking or biking During of our visit, high temperature not appropriate airco and ventilation. Hotel is not any more "state of the art"
They had expensive and not very expensive rooms available, for me the room was exceptional value for money while still being very comfortable. The staff were very helpful and their english easily understood. Due to the heat, the mosquitoes woke me up at night and there was no bug spray in the room.
I really liked the enviremont with nature around the hotel,its quiet and peacefull like am a bad sleeper in general but not at the fletcher hotel,slept like a rose .Had a good stay and the price rate is very good compare for what you get . I would say the dark halway to the rooms upstairsfelt a bit unconfortable,like there was only one light that switched on in the whole corridor.
Good, will stay there again.
nothing everything: small claustrophobic room, to small bed, restaurant to expensive for the quality, hotel is not 4 stars but maximum 2-3 stars, no mini bar in room, hotel is in my opinion not renovated since the '60.
Pleasant hotel and a nice breakfast
everything was o.k. it was a nice place to stay no
Very nice location and very good service
It was the first time I have stayed at a hotel anywhere around the world...I Hate to carry toothpaste /shampoo /condition, they were unable to provide these basic items which is available in any hotel where ever you are around the world apart from this hotel it seems.
The hotel is situated on walking distance of the center of Lochem in very calm surroundings. The attitude of the staff; with the exeption of the lady who served the breakfast!!
Swimming pool and nice hotel staff.
Well located and comfortable, in a quiet part of the city.
The management and personnel were excellent
Very poor, for me it is not a 4 stars, on your site the say internet gratis but is is an "hotspot" from KPN, chek the prices!!!
The hotel has a new building that accommodates none smoking room. Each room has a large room, working desk, double twin bed, big bathroom with shower and bath, separate toilettes. The room a got was very clean and quite, and has free WiFi. breakfast was good.
We enjoyed the location, the relaxing atmosphere, the friendliness of the staff, the beautiful gardens, the quiet atmosphere and the convenience of local facilities. No bath in the en-suite. No tea/coffee making facilities, although the hotel cafe/ restaurant facilities were always available.
It is a cozy and charming hotel typical of old Dutch hospitality
we were staying here as we had a party nextdoor, we only spent one night in the room and next day we had our breakfast.
very nice comfortable hotel in one of the most beautifull parts of Holland
Great restaurant, very nice and helpfull employees Poor internet connection, somwhat worn down bathroom
Lovely room , good food and friendly staff the view was mainly of the parking lot
A family run restaurant/hotel. A 1st class restaurant that attracts people from both near and afar; and has done so for decades. Excellent friendly owners and staff. I stayed here 19yrs ago for 2 months and had many good memories, returned with wife for birthday and not disapointed
We stayed in new portion of hotel, friendly helpful staff, clean, great breakfast (included). We will stay again!
nice room, very good bathroom, good restaurant
very nice room,huge bathroom and excellent breakfast
Very well maintained comfortable rooms. Pleasant staff. Very good restaurant and free internet and parking. Will defintely come back. Lots of free car parking but had to walk 2-3 minutes from hotel as there was a conference on.
Nice pool and good sized bedroom. Room was nicely decorated but somehow lacked atmosphere. Very Clean and excellent bar /restaurent area. Very relaxing.
Good breakfast. Tea & coffee facilities in room
The hotel is in a lovely setting and the staff were friendly and willing to help. 1. My bill included a sum of 90 euros for 4 telephone calls. There was no rate information in the room. I stay in Dutch hotels for more than 100 nights every year and this is over 4 times more per minute than comparable calls from any other Dutch hotel. 2. Because I had to leave for work early I arranged for a breakfast pack to be prepared. On 2 of the 4 days I was there it wasn't done. 3. Although the rooms were acceptable they are a little tired and in need of renovation. There was a plan exhibited to show that they were being done in 2010 but no sign that anything was actually happening. There are too many good hotels available in Holland and I will not be staying here again.
The closeness to the woods was great. That was just where we wanted to be. Staff very friendly. Food good. Bathroom did not smell very fresh when we first went into the room
the restaurant is a nice room The room was small, really a "leftover room". The bathroom had an ugly smell that entered into the room. There were many midgets we were not warned for and when we found out it was too late. We could not get another room anymore. So if you really have to go to this hotel, do not take room 106.
location/surroundings menu/preparation of the food/not representative for a 4 star hotel
The restaurant is very good. Good food, very nice service, reasonably priced. The rooms on the top floor are very warm. (Flat roof)
We had booked 2 singles and 1 double. We ended up with 2 large twin rooms with balcony and 1 large double suite. We only had breakfast there but the choice was excellent as well as the service throughout.
Ambience, setting everything was good.