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The room and bathroom were very clean. The staff were really helpful. We had a lovely balcony. The hotel is a short walk from the railway station and village centre The docor and style of furnishing seemed a bit old fashioned although maybe that is just the Alpine style.
Rooms size, swimming pool, breakfast, sauna,... Excellent hotel 'Coocking' smell in the appartment and maybe too small kitchenette
Excellent room and facilities, close to railway station and town.
The hotel is very close to the train station and the main shipping area. . The entire surrounding is beautiful mountains. The hotel staff were very hospitable and courteous. I told the management that I will stay there again in my next visit to Zermatt. There was inadequate lighting in the room, both the ceiling light and the bed lights. There was also no available electrical convenience outlet in the room for powering up our devices, e.g., phone charger, I-pod, GPS charger.
Pool, tennis, large rooms, nice breakfast, good location
The location for the slopes and the town were excellent. The staff were friendly and helpful. The spa facilities superior to many other more expensive hotels. The possibility of an evening meal would have been good.
The hotel is flexible. They offer us the hotel transfer to train station for our check-out as there is some rain. This saves us the time and we do not need to drag a big luggage throughout the rain. I'm so impressed.
1. The free breakfast! Seriously, after staying at hotels in Zurich, Lucerne, Interlaken, we found the best breakfast here! Actually might be the best meal we have had in Swiss (partly might because we dislike chees fordue...) We like it because it has both European and Asian style foods. We got the feeling of both home and local. 2. Friendly staff. The owner very generously explained us the small town like where to go and what to see. He kindly reminded us not to go to Zermatt since the cloud is too thick even at the mountain top. But our schedule forced us to go anyway. But thanks to him. 3. The kitchen. Even though we didn't use it. It is great to have it. If we have long time at Zermatt, we might have used it. The room is a little small. The second bedroom is really just a single bed wide. But it is enough for my 3-yr old to sleep alone.
Great staff, great space for our family of 4, super clean, great view, very comfortable & welcoming. We couldn't have asked for anything more.
Older, but quaint and well maintained hotel with helpful staff and good breakfast
Service at the Grill restaurant was a little disorganised and the restaurant was understaffed.
we like lot the spas and the food. People working at beauty spa are very polite and attentive. The water jets of in- & out-door hot tubs are powerful and playful. Each set of jets takes turn to blow water in different forms, for head and shoulder, for legs and feet, for back or whole half body. The breakfast buffet is rich and healthy. It would be nice if the hotel keep some spared jackets (or leather shoes) available, so some guests could borrow them for attending the Friday's Gala dinner (a semi-formal evening) when they, in particular, family with children/teens, are just taking the vacation in casual.
an pleasant hotel no
The kindness of the people and the comfort of the room.
Generally a very good hotel. Particularly liked the pool area.
Great service, room and location Nothing; excellent hotel
the beds really not comfortable, crazily hard
Outstanding experience! Hotel personnel extremely courteous and helpful. Room was nicely furnished and very comfortable, the food was excellent both for the included breakfast buffet and for dinner. Great entertainment in the lounge, We loved this hotel and would highly recommend it.
The room was perfectly decorated with a nice mix of fabrics, textures and natural wood. Two LCD digital tv's with surround sound and an ipod dock were a nice touch. The staff was always ready and willing to help answer any questions we had. Free extended check out time allowed for enjoying a full day in Zermatt on the day of check out.
Wonderful view and beautiful room.Lovely pool. Good food for breakfast very good selection and quality.friendly helpful staff. Temperature of water in jaccusi pool wasnot warm enough
The hotel was well positioned. Breakfasts were good quality. The bedroom space was far too tight. We were attracted by the name "pettit" we thought this meant few rooms. We do not like large hotels. Little did we think the rooms would be so small - smallest we have ever come across. For this reason we shall not return.
Rooms small but the location to the centre of town which is full of restaurants shopping and history is fantastic, the terrace from which you get a great view of the Matterhorn, an exceptional breakfast with wonderful informed service more the makes up for the small room.
The room and the location of the hotel no
Helpful and nice staffs. Good location. The rooftop garden has a nice view of Zermatt and Matterhorn. The breakfast served is great! Nothing
quite affordable with the comfy room in nice antique style. Value the money! some staffs didn't have a sense of hospitality to treat customers. quite distance from train station.
Le Petit Hotel was a wonderful place to stay. The room was nicely appointed and very comfortable. Probably the owner was the best thing about the hotel. He was very accommodating, friendly, and helpful. I would stay there again in a heartbeat. :)
Hotel was excellent. Room was a little small but quite charming. Excellent veiw of the Matterhorn. Staff and free breakfast were excellent.
the room was little
Hotel is located very close to the railway station and the central shopping area. The staff is very friendly and the hotel is one of the best budget hotels in Zermatt.
Friendly hotel manager how gave us help with our skiing holiday
Very pleasant and relaxing with friendly staff. Good location for town centre and also ski-lifts (mid-way between both).
Staff extremely friendly, welcome on arrival included drink, information offered, facilities excellent, extra 'touches' such as fruit, tea in reception and 'nibbles'. View matterhorn Walk from train station pulling luggage on cobbled streets
Very friendly service. Rooms are a bit old fashioned (but clean and tidy), especially bathrooms could use an upgrade.
Very good location and wonderful views of the Matterhorn from our balcony. The best hotel we stayed in during our month in Europe. nothing, all good.
Nice hotel with clean & spacius rooms... Balcony was facing the cemetry
The hotel seems to cater to people who want the whole package: not just skiing but a spa and other ammenities as well. We just wanted a comfortable room very close to the mountain and in general, we received it. We never tried the spa. The staff is very helpful and accomodated all of our requests. The lobby and rooms are very hot and we were unable to determine how to lower the heat. It's the Alps and it's a ski resort town, so we suspect the heat is desired by many, but we found it uncomfortable under a heavy comforter at night. Also, the mattresses were not particularly nice.
Wonderful buffet breakfast
Have stayed in Zermatt at least 3 times and we were very happy we chose this hotel. Very clean and comfortable. Staff was tops and very friendly.
Extremely comfortable hotel with character, stunning views of Matterhorn mountain from rooms at rear of the hotel. Staff very friendly and welcoming. Many thoughtful touches - welcome and goodbye letter left in room, complimentary morning and aternoon tea. Excellent buffet breakfast, very high quality. Nothing too much trouble for staff, very impressed. Good location
Sauna and spa old fashioned
The friendliness and helpfulness of the staff, the varied and fresh breakfast, comfortable beds
Service and staff No web connection at the rooms
Breakfast was really good, the room was clean and the location good. In my room the toilet ran every 5 minutes for 5 solid days. I phoned the reception twice to complain about this, and i also talked to the manager personally who tried to fix it the first time but didn't get it done . He said that he couldn't do anything about it then. I had to keep the door closed as the toilet running woke me numerous times in the otherwise quiet hotel. Also, I would have thought that the frugal Swiss would have more concern about both wasting money and water, as well as the cost to the environment of a toilet running solid for 5 days! Very disappointing.
it was a fantastic experience. The staff was extrememly friendly and very helpful. Breakfast and dinner meals were great. They went out of their way to make us feel comfortable and at home. We would highly recommend them.
Friendly, helpful staff and breathtaking view of the Matterhorn Paying for hotel shuttle to train station.
Excellent value for money, nice & clean room, very friendly hotel staff, quiet location but still close to town centre
Very clean room, superior breakfast. Internet is on a paid basis and expensive, since . Thankfully there is a McDonalds restaurant with free WiFi not far away. Check-out staff pretended that the bill could only be paid in Euros (at an unattractive exchange rate). After I insisted, they accepted I pay in Swiss Francs.
matterhorn view from sunny balcony.
The whole atmosphere at this Hotel was welcoming and friendly, they seemed pleased to have you there. Really excellent Hotel I would thoroughly recommend. Nothing at all .
The Hotel Holiday was clean, smart & modern and had good facilities. The restaurant was recommended by other maitre d' but unfortunately we had booked others beforehand
Outstanding standard of the new apartments! Able to keep the room for a late check out. Some hot dishes for breakfast
Great breakfast, very good service, we got an apartment in the new house everything was perfect
Not much other than price. Actually, strangely enough the cheap bed and strange shaped bedding was surprisingly comfortable! Room was minuscule, decor was.....let's be generous and say cheap. On the positive, room was clean. The main problem was the poor service at the front desk that resulted in a very embarrassing situation.
Old hotel with character, newly renevated rooms were spacious and clean. Set evening meal on offer was good value for money. Breakfast was basic no fruit or eggs we offered
The breakfast was diverse and filling.
Good hotel: Good location ( It's in town center, cloth to the railway and Gornagrat rail station). Comfortable room with a balcony. The staffs are professional and have hospitality.
The room was lovely and the staff extremely helpful. The food in the restaurant was delicious! The price of the 5 course menu did not match the one advertised on their website.
Central location in Zermatt with good quality accommodation and good leisure facilities
Hotel staff was excellent and advised directions for many of the day hikes that I took. Very close to the main train station. Pool, sauna and outdoor terrace were great after a long days hike to relax. Breakfeast buffet was great.
Breakfast buffet had good selection and quality. Staff was very helpful and polite. Room had rustic decoration which one likes or not. For me that was not an issue. Overall hotel premises were in good condition and clean. The pool and spa area was very nice and I enjoyed it a lot. Surroundings and the room were quiet. Internet connection was free and available everywhere, but did not work perfectly all the time. At one point staff had to reset the system to get it working.
Great location with a few minutes of walk from the station Superb mountain view. Execellent Spa facility. Freindly staffs. Good choice of breakfast. Highly recommend for any type of tourists. A little noisy at night as it faces the main street of the town.
We remember the hotel as convenient close to the railway station, having good meals to offer and nice staff. No complaints at all.
The hotel was in a very convenient place near to the railway station. Although some of the rooms faced onto the main shopping street it wasnt noisy owing to the resort been traffic free. A very nice hotel with stunning views and a lovely traffic free village. Would definately stay at this hotel again when visiting Zermatt.
Window view of Matterhorn was great. Location was close to train station. Would definitely stay again.
THE ROOM WAS VERY CONFORTABLE. the breakfast is at another hotel, you have to walk for 15 minutes. Expensive and has a wonderful hotel next to the apartment for the same price. And the manager was very stupid. When i call to know if the breakfast is included they told me was, not true.
Our stay was perfect : good food, very nice and cosy room, a warm welcome
Although we spent only a night at CERVO we had a great time. Hotel is located in the middle of hill but there is a lift which takes you up there from town and stops just in front of hotel. The lift is available for 24hrs with hotel key so that you don't need to worry that far to walk back to hotel after dinner. (Anyway it is nice walk in such a lovely town.) We loved the facility, staff and food, everything was so great !! Unfortunately we could not see Matterhorn as it was covered with thick clouds but room with balcony has direct views of Matterhorn. Modern designed room was clean, comfortable and very relaxing !! Staffs are warm and nice ! Hope to be back soon.
The hotel is very stylish and the rooms are immaculate. Our room and the relaxation area had amazing views. In addition the service is excellent but very relaxed and friendly. The restaurant is excellent - we had an amazing meal there.
Service was excellent. Best service we have received at a hotel in years No , it was perfect
Up to expectations Probably missing a spas or swimming pool
the quiet luxury.superb access to the slopes
Great views and service
Hotel was very clean, stuff was helpful. Free wireless service. Excellent breakfast.
Excellent breakfast buffet and evening menu, nice view of the Matterhorn, nice sauna/ wellness area. Very quite but close to the center of town. Single room is quite small.
Love how charming and warm it was. Very friendly staff!
cleanless of the rooms, central location, frindly stuff, fresh fruits and a awesome breakfast buffet which is inclusive. nothing
Great food, excellent view of the Matterhorn from good sized hotel room!
Very enjoyable, pleasant helpful staff. To be noted is the quality of the kitchen a truly delicious breakfast, freshly squeezed orange juice fresh fruits, cereals, meats cheeses fish eggs and selection of breads etc. Dinners were delicious interesting dishes made with quality produce cooked with passion,d well worth taking half board
The breakfast provided was very good. The room was quite nice. New buildings are being constructed on two sides of the hotel. Due to the noise, I would not recommend anyone stay there until that construction is complete.
Good Location and service.
Excellent Breakfast. Nice Atmosphere.
Friendly, competent staff, food in the Hotel excellent, unlimited use of the internet. tea and coffee making facility in rooms would have been nice.
My room has a good view of the Matterhorn. Location is just nice with a 5-10 mins walk to the main street of Zermatt, quiet and cozy.
clean and nice no
full-set kitchen and kitchenware.
The staff was outstanding, and the hotel was very centrally located. The breakfast was included in the room rate and was a very nice buffet. While the lobby was newly renovated, the room could have used some updating.
It was not bad. the hotel facilities and breadfast were good. However my room was noisy at night. location of the hotel. It was just near the stream and the room was noisy especially at night. It was hard to get sleep. I can't say every room is the same, but if you are sensitive, you should avoid that room.
The great views from the room of the Matterhorn and also the staff who were so helpful. Free internet too!
The room was very clean, bright and lovely. I enjoyed my staying there.
awesome location with great staff
Unique hotel with breathtaking views, great dinner, observatory excursion. Highly recommended! Try to take "Dent Blanche" room - seems the only room with balcony.
Fantastic landscape coupled with an excellent new-generation Swiss tourism experience: very comfortable rooms in unique design matching the unique destination. nothing.
Excellant location, veery courteous staff, comfortable rooms! Perhaps a little noisy because of foot traffic but did not hurt us
very friendly staff though asked twice for info on train times to Geneve and none was provided , good sized bedroom, central location, nice breakfast definitely not a 4 star - no lobby to sit in, no facilities such as a pool, dated rooms and bathrooms, some rooms (not ours) directly over very noisy bar. Works being done and loud drilling started at 8.30 in the morning.
the hygiene, and the staff For the high price, it did not even have a kitchen.
This hotel is so friendly and comfortable. The staff are the best and the price was very good
The staff was very friendly. Easy to access location, the junior suite was more than comfortable, especially by european standards.
Staff was helpfull, breakfast was good and there is an Irish Pub right next door. For 24 hours there was no hot water. Its not a good feeling to come down from skiing all day to no hot water. I had to ask, but they gave us a small discount for the inconvenience.
the room was great with a nice view and balcony ( i had a suite), the breakfast was good, the coffee excellent and they offered to make scrambled eggs for my kids. the staff were a great help.
Excellent breakfast, beautiful room and view, great staff. Bad pillows, too soft, and the club at the basement is noisy at 4AM.
Hotel staff are helpful and nice. The view of the balcony in the room are fanastic.
Comfortable, clean, large room. Amazing shower. Good location - easy to walk from the train station. Decent breakfast.
Spa and Pool, Meals good, well located near stations. Thoughtful service such as chocs on arrival. Many rooms didn't have good views of Matterhorn etc due to other buildings. Some rooms are overlooked from Gornergrat train/busy footpath.
The location was ideal for me, short walk to the train station for a trip on the Glacier Express; across the street is a cable car to the mountains, and the town is also easily accessible on foot. Although I did not have a sight of the matterhorn from my room, there was a balcony with a delightful view - ideal to sit and unwind. The staff were very helpful with the bartender going out his way to make recommendations on areas of interest. Excellent experience.
All rooms are facing Matterhorn and it is nice to enjoy mountain views from my room when I wake up in the morning. Many group tourists were staying at the hotel. I had to stand in line to get food at breakfast. At first it took some time to find a table for a solo traveller.
Great hotel with spacious room and friendly staff, as well as good breakfast and location too.
Great Location Staff seem very inexpereienced. Did not replace shampoo in the room, ran out of food at breakfast, etc. Staff was nice, but did not seem on top of things in general
Great service. Very friendly staff. Excellent spa facilities included in the price of room. Very stylish decor. Nice breakfast.
discrete and very relaxing. nice rooms and a friendly staff. wellness is good. intimacy
Excellent hotel conveniently located very close to the lifts leading to the main ski area. As a consequence, slightly off-center (still within walking distance). Nice view to Matterhorn, interesting design, with a coherent style in common parts and rooms. The staff recommended us good restaurants. Perfect.
This is a fantastic hotel with excellent service. The hotel architecture and the spa facilities are so different, compare to the other hotels around. A place to remember....
The view of the Matterhorn and the pool area As stated above, I was a little upset that I had to pay $130 extra for the two adults when it was clearly stated that this was a four person suite. I think the price should have included the four people. The breakfast was also not very good. And I did not like that you had to pay $1 for each cup of coffee you made in the room. That is not great customer service.
Accessability to ski-lift, facilities, view from balcony Bedside light bulb was not replaced, breakfast choice
The fascinating view
The location was great and the owners were very pleasant. The Spa was equally good and very private. The design and interior deco were very chic and interesting. Amazing breakfast!!!!! The garden wasn't quite finished and if you had a room on that side, it was quite unsightly. Secondly, they could increase the temperate in the pool by a couple of degree celsuis. They didn't have dining facilities which will suck during the winter. They could also make an effort to provide more information on the local activities in Zermatt.
Our room was amazing! We were upgraded to a room with a balcony and a view of the Matterhorn. Very clean and spacious. The staff was welcoming and very helpful.
Our first time to Zermatt and from the moment we stepped inside the hotel we were treated as their special guests. The hospitality, rooms and food were all excellent. Our host, Bernard, is so personable and made sure everything was taken care of. If we are so lucky to make a trip to Zermatt again it's the Hotel Aristella Swissflair for us! We have already recommended it to our family and friends.