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The rooms were spacious and comfortable. The hotel is a close walk to the train station. The pool was great for the kids. The breakfast selection was good - something for everyone. The rooms are a bit outdated; however, it was not a big issue.
View of the matterhorn. Kind of lodge-like. The hotel was charming in an old and dingy kind of way. Off the beaten path.
The service they provided was amazing, the hotel looks really classy
We were placed in a room in an annexe under the tennis court. It was dark and cold. Perhaps the other rooms are better but this was by no means a room of a 4 or even 3 star hotel. Poor value for money.
good location, wellness area indifferent reception staff, run down in need of renovation
The hotel is very clean and the facility is good. The staff can be more warm-hearted and the service can be better.
Kindly and helpfull staff, large rooms, quietness, every room has bacony darkness of the room
the pool no
Second night we had a balcony on the fourth floor facing the Matterhorn which allowed us to take photos beginning at 5 A.M. when there were no clouds around the majestic mountain. Staff had accommodated by changing rooms for us. Breakfast was very good with a wide choice of items. Provided free parking at the bw in Tasch and shuttle from/to train in Zermatt. bw in Tasch directly across street from train station. Be sure to get a token to exit the lot when you leave your car--may take time to find a staffer to give you one if you leave it until your return from Zermatt. First night on the first floor our balcony faced waste disposal bins. The elevator is very small--one person, one bag at a time please. Located at the eastern end of Zermatt, away from the centre and most restaruants, in an almost industrial section of the town--not the best area.
The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night
I liked everything from the moment we walked in the hotel. The staff were so friendly and helpful. Our room was gorgeous, loved the reading lights on each side of the bed. The breakfast was delicious and such a lovely room to be eating in. We are so glad we added on another night at this hotel.
great welcome, comfortable quiet room, good location, nice breakfast with lots of variety showers difficult to use
Staff very helpful and accommodating, hotel conveniently located very close to railway station, amazing range of food for breakfast!
The staff at the hotel was without exception friendly, professional, well-trained and responsive. The hotel itself is well situated in the village next to both train stations, and offers a very nice level of luxury.
Great location, nice clean room, good breakfast
Very friendly manager and reception, very service oriented. central location next tot gornergrat station and general station, close to the main shopping street of Zermatt. Hotel is decorated in a personal, Art Nouveau like style, which gives it a special atmosphere. The hotel is very clean. Nice breakfast-buffet. Although very clean and luxurious, the bathroom is up for renovation. There is no possibility to shower standing up, with you hands free, as the bathroom only offers a whirlpool. The whirlpool is nice, but not always handy. The bathroom-airco is very noisy. We did not like the diner in the sister-Hotel Alex, which was suggested to us by the Manager. The food was excellent, but the atmosphere very impersonal, due to the fact that this is a -very large- hotel-restaurant.
Incredible room with living room and large balcony and a view of the Matterhorn from the bed! Reception was not that friendly (especially during checkout). Breakfast was ok.
The staff was very welcoming. Open to offer the best services . it is a very nice hotel , very friendly atmosphera
hotel was super for what we wanted. ski bus stopped outside. spa area is in basement . only small lift to access! we were told there were no stairs !!! heath and safety in uk would close it down.
Freindly staff, clean and well equiped room, plus good central location
The breakfast was simple but pleasant. Rooms were clean and comfortable. It was a bit tricky to control the heat in the rooms and we ultimately found that we had to lead a window ajar in order to keep the room from being too hot. Staff was nice and their service was helpful. Our overall hotel experience met our expectations.
Very friendly staff, great views of Matterhorn and good breakfast
Convenient location for buses to ski lifts and easy walking to town. Comfortable beds. Dressing gowns provided. Fast lift. Good breakfasts. Friendly helpful staff. Nice views of Matterhorn from the balcony. Handy ski room. Free WiFi. No offer of breakfast for early checkout. No boot warmers in ski room. WiFi signal variable.
Location was excellent; 3 mins walk to main street, 1 min from electric ski bus - 1 stop to main lift station. On demand electric taxi from station to hotel....5 chf return each....otherwise 10 minute walk. Excellent breakfast. Nice spacious room for 3, 3rd person on sofabed. Good ambiance, bar, free internet screen. Overall good value...Zermatt is expensive!
The view of Matterhorn Mountain from hotel's room balcony and the excellent food from hotel's restaurant.
Beautiful space, sturdy industrial chic design. Very attentive service. Breakfast was included and the buffet is one of my favorites I've had. Love the theater and art gallery downstairs. Overall, even better than expected. Convenient to center of town.
Fantastic Hotel, great location, really nice rooms and excellent bar!
Loved the decor of the rooms, nice breakfast, great location in the heart of the village. Also, there were plenty of eating/drinking possibilities in the hotel itself. Will definitely stay there again!
style & value
The staff was so helpful and the rooms were gorgeous. It was also very easyto walk from the train to the hotel. I would love to go back and stay there.
The welcome & the newly designed rooms. Still a fun place to be but now modern & more comfortable.
Post is a wonderful place. You should stay here visiting Zermatt if you wanna be in a heart of entertainment. Small room, bed could be bit larger even in the same room.
Nice restrooms. Polite stsff who wanted to help. Well located. Beds were comfortable. Interesting design I.E. wood floors were nice. Rustic feeling nice. Wireless internet connection is not effective in the rooms. I needed this since I work online. This caused me some problems and wasted time for me. A concierge would have been helpful.
Friendly staff, confortable rooms, fitness center, all hotel is beautiful, great breakfast Restaurant for dinner.Food is good, but not so good like menu pretends
Very accomadating staff. Very helpful in all requests. I highly reccomend the place, especially for Skiing, Hiking and Night Life.
Friendly staff, excellent food, amazing rooms, hotel in the centre of zermatt Nothing to complain
The staff there is excellent, and so are the amenities and services provided, they really know how to make their custoemr happy, we were there on our honeymoon and they themselves come up with surprises and add ons to our pakage to really please us. An excellent hotel, with Simple extraordinary staff, and superb rooms, the location is also good. Nothing at all....
Tv to be with stlaite not only frinch Nothing
The hotel is very nice, very expensive, I think it is a poor value for money.
Knowledgeable, friendly and staff, wonderful spa and pool facilities, ski boot warmers, central location of hotel, buffet breakfast, impressive old world lobby, lovely piano bar The tired and worn bedspreads
The Spa is great and we could spend a beautiful, relaxed time there. The hotel staff is very experienced and giving all the time a good service. The kitchen maybe is not the best. Our dinner was really not spectacular: the meat to hard, one carrotte and we could not see the "polenta"!
Staff very helpful. Service, room cleaning etc perfect. Guests all much enjoyed. Excellent hotel, but major downside was that only comfortable bar allowed smoking (thought banned?). All 7 of us had to use Monte Rosa (Edward's bar) each evening.
i like the hospitalaty serviess&most of pepole workink in the hotels. Room price little bed high.
Good Service N/A
the friendly and helpful staff. the pianist player on the terrace.
frindly and helpfull staff. luxury and space of the rooms. locatoin except the sound of the church bell. the hotel is close to a church. the bell of the church rings every hour four times. the sound is very louad and annoying.
The location is excellent just couple of minutes walking from Sunnega undergroubd station - also the room was very clean and the staff very friendly.
The people is really nice. Got un upgrade of the room without even asking.
Welcoming and friendly. Excellent restaurant. Brand new and complete spa and pool. Great access to skiing. Fabulous view of the Matterhorn. Felt my mattress slanted to the side a bit and no thermostat to regulate head in the room. Also, no bar soap. Very minor complaints in an overall wonderful stay.
the stuff warm attitude and the willingness to be helpfull none
We were given a free upgrade to a room with a Mattehorn facing view with a balcony. The room was very spacious despite of the extra bed. The balcony had a nice lounge chair and the view from the balcony was fantastic. When I called the hotel from the station, they sent a vehicle to pick us up for free. The drop to the station was also free. The breakfast was good with veal sausages & boiled egg being the two options for hot breakfast in addition to all the cold things. The restaurant staff was very helpful. The best part about this hotel is that if the weather is bad, the hotel has a huge indoor swimming pool, a kids pool with warm water and a big Jacuzzi. In addition, there is a billiards table and reasonably good gym. Nothing really but if you press, it is a 10 minutes walk from the main station. But the walk is not that bad. The dinner menu is fairly limited. No lunch is served.
The pool area and spa No
The kindness of the staff, the very good restaurant and the spa facilities.
Attentive staff and hosts with a good room and outlook for the price and value Confusion between the spa and hotel at once overcome after arrival
It is a quite place, nice view, and the area of the spa and swiminpool is nice to relax a bit. Very proffesional staff.
I never stay so bad in a hotel in my life, This hotel is the worste hotel that I knew.
The friendliness and competence of the staff was excellent and in my opinion they were what set this hotel apart in addition to the unique design of the hotel in comparison to the rest of Zermatt. The staff was exceptional and the hotel design unique but the facilities and value for money proposition were average at best.
Every detail outstanding from the building to the staff and the food. No negative comments to make
The hotel was absolutely beautiful and in a great location with great views. I stayed in the smallest room with view towards the rock but it was pleasant nonetheless. I regret not swimming in the pool until the very last night of my trip as it was a most beautful pool which also had an outdoor part that had views of the Matterhorn. The breakfast was delicious and had a wide selection. Everything was clean and modern. The hotel also arranged pick-up and drop-off at the train station which was great. Enjoyed going in through the tunnel a lot. I would love to go back there! I feel that the staff could have been a bit more friendly. But perhaps that is only the Swiss character? They were however very helpful and service was very good so I have no complaints at all.
The friendlyness of the staff who were eager to assist with anything.
I loved the architecture and design, the staff, the attention to detail, the food, the views, the pool and spa. This is possibly the best hotel we have ever stayed in (and we've stayed in places like Qualia on Hamilton Island, Australia). I was in seventh heaven. The beds had no bounce and it was hard to cool the room for sleeping comfort.
the staff were excellent ,the setting was beautifull , the facilities impecable
The staff are fantastic. The hotel is perfectly situated. The combination of both the staff and hotel make the Omnia an unbeatable combination. I'm weary to tell anyone about this secret!
Exceed expectation. Really good and the breakfast was great.
Great location right in the heart of beautiful Zermatt. Lovely room with balcony. Staff all spoke very good English. Beautiful building very tastefully presented. Highly recommended. No refrigerater in the room. No guest laundry facilities.
Excellent room, knowledgeable staff, quiet location
The hotel is in easy walking distance from the train station. The front desk staff was excellent, very friendly and offered excellent suggestions for sightseeing and restaurants. The room was spacious with a new flat screen TV.
staff helpful near to centre station tourist spots breakfast limited choice as other best western hotel chain
The staff was very friendly and helpfull. South Africa is a friendly country so we feld at home. Thank you it was great. N/A
location is excellent. Breakfast is good.
The hotel service room facilities and location are quite good.
Hotel and staff were fine and the breakfast was good. The location was very convenient as it was near the train station. The view from the balcony was excellent. The bed was very uncomfortable as it was essentially a foam mattress with no support.
Location close to the train station is good; very convenient. Good breakfast spread and warm & friendly staff. Would stay there again.
The Hotel is very near to the railway station and its a decent and nice one to stay. I must say that its a good choice for any couple/family.Only....I felt that the price is on a higher side. May be because of the season time..else just perfect.
Hotel was excellent. Room was a little small but quite charming. Excellent veiw of the Matterhorn. Staff and free breakfast were excellent.
the room was little
Le Petit Hotel was a wonderful place to stay. The room was nicely appointed and very comfortable. Probably the owner was the best thing about the hotel. He was very accommodating, friendly, and helpful. I would stay there again in a heartbeat. :)
The hotel was well positioned. Breakfasts were good quality. The bedroom space was far too tight. We were attracted by the name "pettit" we thought this meant few rooms. We do not like large hotels. Little did we think the rooms would be so small - smallest we have ever come across. For this reason we shall not return.
Friendly hotel manager how gave us help with our skiing holiday
quite affordable with the comfy room in nice antique style. Value the money! some staffs didn't have a sense of hospitality to treat customers. quite distance from train station.
The room and the location of the hotel no
Rooms small but the location to the centre of town which is full of restaurants shopping and history is fantastic, the terrace from which you get a great view of the Matterhorn, an exceptional breakfast with wonderful informed service more the makes up for the small room.
Hotel is located very close to the railway station and the central shopping area. The staff is very friendly and the hotel is one of the best budget hotels in Zermatt.
Helpful and nice staffs. Good location. The rooftop garden has a nice view of Zermatt and Matterhorn. The breakfast served is great! Nothing
Very comfortable with pleasant atmosphere and very nice staff. Ideal for relaxation.
Location and Facilities The price
the staff was very accommodating, the rooms comfortable and large. The staff allowed us to use the wellness center to shower after our hike, even though we had checked out. they also packed us a lunch for our hike because we left for our hike before breakfast. pricey, but all of Zermatt is pricey
Pleasant, helpful staff. Very good facilities & food, as described.
View was great, breakfast was very good, staff was helpful, up to date internet connection, friendly bar, good location
Great location, beautiful breakfast room and nice breakfast, very quiet, comfortable room. Room a bit small/cramped, and no view. The hotel is a bit overpriced for what it offers.
I loved the views of the Matterhorn from the balcony of our first floor room. The swimming pool and spa facilities offered to hotel guests were excellent, especially after a day of walking nearby mountains. The basement restaurant was excellent - I'd recommend it - and the daily breakfast buffet was also very good. I would easily recommend this hotel.
Great breakfast, the decor of the rooms with the timber covered walls was very charming. It was very clean and comfortable. Good gym and indoor pool facities.
all things nothing
The room was very comfortable with a great view. Both dining rooms were excellent. All the staff weere friendly and helpful. A little more information on the area and things to do would have been helpful