Very friendly and help full staff.
This hotel was very comfortable and good value at the rate we paid. The spa was good and the rooms, although old fashioned were very comfortable. This hotel is an enigma. Whilst in place it is very elegant and the food was excellent, the hotel owners obviously were trying to keep the cost of staff down. The gardens were not well kept, there were few staff around the hotel and those that were there worked long hours. The room was not tidied very well each day. Eg towels left where they hung and not changed. Supplies not replenished. In general this was a once 5 star hotel that was keeping its costs down to attract more visitors (worked because very full) so good value compared with other similar hotels but not 5 star anymore.
Wonderful location, great facilities (25m swimming pool, spa etc.), delicious buffet breakfast, huge choice Check your bill! We were charged for items we hadn´t bought, overcharged for bike hire and restaurant meals. But when pointed out the staff did adjust bill. Beware ordering still mineral water in the restaurant. 7.50 euros per litre bottle - outrageous!
The Spa area, breakfast were great. hotel is nearby the beach. There is only one road to where the town which hotel locates. There was 2 accidents on the day of our arrival, and the road was closed for hours w/ hundreds of others. Nothing wrong w/ the hotel location, more to say something wrong w/ the infrastructure of the Island Ruegen.
very nice hotel and location. excellent Wellness areal
The room with balcony with seaview, plenty of space, close to the beach and the village. Staff rather reserved except the nice receptionist at our arrival.
Location and water views arevery nice. It was nice to have a balcony with a view. Bathroom was newer and very clean. Great proximity to beach. Restaraunt and bar wew very nice. Furnishings and decor in room was dated which is a big drawback for me. I would recommend this hotel but note that it is slightly dated in the rooms. Spa was modern but very pricey.
Beautiful, peaceful setting and very nice staff. No English displayed at all on menus or signs. I understand that I was in Germany, so fair enough, but it so happens that my German is terrible! Staff were very helpful, though.
Beautiful surroundings as well as beautiful hotel. Restaurant was excellent, breakfast buffet most enjoyable, and staff always friendly and helpful. Location a bit out of the way from the busiest touristy beach destination suited us perfectly, since we're not big fans of crowds. We did miss a kettle and cups to make ourselves that first cuppa of the day in the room.
Fantastic value for money hotel, excellent facilities including swimming pool. Great place to stay!! The reviews didn't reflect the quality of this hotel.
I loved the secluded location, the cleanliness of the room and the wonderful breakfast on the terrace with seaviews didn't have enough toiletries for a 4 star hotel
We loved this hotel, so much that we extended our stay for a couple more nights. The food was excellent - loved their breakfast and had dinner there almost everynight. Beautiful location and the staff were great. The rooms were very spacious - had 2 cribs in our room and still have plenty of room to walk around. While we loved staying there, there were a few minor things that could improve. The pillows were ackward (big square), thus uncomfortable. The restaurant staff were very friendly, but can be a bit slow. Bring mosquito repellents in the summer. The rooms can get really warm with no a/c. Leaving the windows open usually solves the problem, but then the mosquitos run rampant. Internet is free, but very slow.
This hotel is a wonderful place to relax. Great location, very nice staff and good food.
Base for hiking trip very nice bio food lokal food ( we had the insel menu ) no
The reception we received on arrival was excellent as we were greeted by name. The staff tried very hard to accommodate our every desire. We liked the fact that our son who's 3 was well catered for during mealtimes, with child size cutlery and menus provided. He also had a complimentary gown. Our room was spacious, and the bed very comfortable. The only downside was that we would have preferred a bathroom with a tub instead of just a shower. Would have liked brochures advertisig special packages to be in English as well.
Good location, freindly service Sometimes noises from within the hotel are heard during the night, so might be wall isolation issue or something, could be distturbing
good breakfast We were unable to pay with Visa and MasterCard, required to pay for transport we did want or need. Rooms not very quiet, room amenities low quality
The fact they would not accept Visa
Position of the hotel is good. Parking site available. Very good choice of breakfast bufet. The room No 102 is not very good. It is right above the outside restaurant. It is noisy until midnight. For long stay - impossible.
Staff were freindly and did very best to help regarding traveling around and bike-rental etc despite language barrier. Breakfast included. Very nice, clean and comfortable room. The townof Sellin is pretty quiet.
Nice breakfast buffet. Good value for money. No minibar in the room, no coffee maker or water kettle, and no vending machines in the hotel. Sigh. This was the only think I hated about my holidays: that I couldn't have my cup of tea before bed.
The double room we booked was very clean including the kitchenette and bathroom. The rooms looked much better than we had expected based on the drawing supplied on the booking page. Both main beaches are reasonably close and the "car train" will give you a "free" ride. Note that some kind of beach tax must be payed the first day, which was approx. 3 or 4 Euros a day for 4 p. (beach train+beach wc) The room was very warm on the top floor and we did not have a balcony, but this was no real problem. It would have been good if we could have selected a room with a balcony. Furthermore, the personnel don't really speak much English.
Sellin is a quiet resourt town trying to restore its old charm after 50 years of neglect. The street in front was under construction making access somewhat awkward, but this is very temporary.
Kitchen with all required things I did not noticed...
Great breakfast and friendly staff. Free parking was a bonus. Location was pretty good being 10 min bike ride to the beach. Needless to say it was a pretty good option given it was about the only option under 300 Euro per night. noise from the very busy road 10 meters from the window. people standing right outside our window talking loudly at night. People smoking right outside our window. Beds could use a matress pad to make it a little softer. Staff would not remove a chair from our room to make space for the crib. This I felt was DDR mentality shining. I almost threw it out the window I was so mad.
Great Buffet breakfast, huge room with gorgeous big balcony, very friendly staff, relaxed atmosphere.
Friendly staff, huge and very clean room with extremely big balcony. The hotel is located on one of the nicest streets of Rügen.
We found the location of the Hotel excellent, good restaurant, clean and the staff was friendly..... We had a room on the top floor...so we had to carry our luggage as there is no elevator and no help was offered ... which is a problem for older guests.
Nice and helpful staff, good location, goob breakfast buffet No fridge in the room, no balcony (although booked 4 months prior to arrival).
It was clean, very centrally located, with many restaraunts in the surroundings, freidnly staff Nothing really
Very clean, good facilities Our companions were given a smaller room next to the lift. Seems unecessary whewn the hotel wasn't very full
the friendliness of the staff
Warm personal welcome by staff and management, friendly and helpfull in all matters, good food at the 2 restaurants, breakfast was complete, including champagne!
The hotel is superb in any way. The service, the friendlyness of the staff and the phantastic breakfast.the hotel is very quiet in the winter and the spa/pool is very inviting and the spa treatment was great! Great hide away for relaxation.
We just liked and enjoyed every minute of our stay!!!
Very nice staff at the reception. check in/out times were too late/early: 16:00 to check in and 10:00 to check out.
Very good location close to the sea, rich breakfest buffet, three indoor pools, two of them with thermal watter. We visited this hotel for the second time. This time our family room was much smaller, located just above the main entrance to the hotel, thus there was a noise especially in the morning.
Nice location closed to the sea, very good breakfast buffet, spacious and clean family room, professional and nice hotel staff
Am Freitag abend gab es Schwimmen in der Therme bei Kerzenschein bis 22:30. Sehr schöne Leihbademäntel im Zimmer. Am Samstag war Frühstück bis 11:30 möglich. Der Strand und die Promenade sind gleich hinter dem Haus. Die Handtücher im Bad waren dünn. Keine angenehme Duft in der Eingangshalle. Parkplatz kostenpflichtig.
Good location nearby strand, apartment absolutely suitable for family holidays (2+1), nice staff, good breakfast and even better half-board (buffet), several restaurants and bars, aquapark (small-one ;)). If you book only night-beds then you have possibility to choose everyday whether you want to have an brakfast or/and dinner at afternoon. Of course you pay then extra fee, but it gives you the flexibility to eat the dinner somewhere else than at hotel if one wish so. Dog-friendly place, as whole Ruegen is. Half-board: I was really suprised that besides you pay normal fee, you have to pay extra for non-alcoholic beverages, I can understand extra fee if you want bottle of wine... but... tea or orange juice??? (at breakfast those drinks are free). If you rent an apartment the cleaning-service requires extra-fee. Parking: extra fee. City tax: extra fee. So be prepared for "hidden" costs ;)
The welcome was excellent. We were very satisfy with the courtersy and friendliness of when we were not happy with our room location. Immediately the staff oblige to accomodate our preferences for an upper floor room rather than a ground floor location. None
It's close proximity to the Main Railroad Station, it's close proximity to the Car Rental agency, and close proximity to shopping and city district of Binz. Several choices of restaurants were available within the hotel complex.
The facilities and the responsiveness of staff to individual needs. A very happy hotel The piped music was repetitive, banal, miserable. Their is a restaurant called 'Allegro' and a bar called 'Finale' but not one note of classical or light classical music was played at any time. Music is supposed to help relaxation; this hotel's only produced irritation in my case.
Excellent location, nice and friendly staff, colorfull decoration, excellent breakfast, nice spa
We liked to go by bikes all over Rugen. We liked the food and we liked the location near the beach No, we had a nice stay. We didn;n liked the extra charche for using museums, trains ... 11 euro each
Wonderful staff and accomodations.
no spa with pools etc, very small sauna
The atmosphere, the service, the restaurant, the staff, the swimming pool, the tranquility. The hotel ( and the island in general) is geared to German and Scandinavian visitors, but everyone at the hotel went out of their way to make our stay a pleasure. We wished we had stayed longer - despite the weather. No,
Breakfast was ok even if we have some doubts how fresh were the fruits... My wife got sick after our stay but it is always hard to be sure what the reason is... This hotel has nothing to do with a 4 star hotel. At best, it could be rated as a 3 star but fairly a 2 star woulld fit the best. For instance, we got no bath in the room... In addition, the location is not the best for visiting since it is quite isolated from the touristic part. Our recommendation would be to look for a 3 star hotel at Binz if no 4 star hotel is available.
The location of the hotel is excellent. On the beach and right in the city. The staff was very friendly and quite helpful. Every morning at about 6:30, a member of the staff unlocked the outdoor tables and chairs which had been chained together. This woke me up earlier than I wanted since my window was open.
great breakfast and great location, helpful staff although did not speak much english but very nice, free taxi from banhoff to hotel and back people ignore the no smoking rules especially in the restaurant but that is all of Europe it seems
Good location and friendly staff. Room and bathroom was not as clean and well maintained as it should have been for a 4-star hotel, but okay.
very nice rooms, very clean, nice design. lovely shower. it says that it is facing the sea but that´s not true, there were no views from the room. very different to the picture they show. it´s not really recommended for wellness because it doesn´t have y pool or jacuzzi, only saunas and paid massages.
Nice and comfort The room was to small
Marita was great YesYou will get a notge re this.
We stayed here to treat ourselves and it was well worth it, we were located in the new building at the back of the villa and the room was excellent. The food in the restaurant was so good we ate their every night and the added extras like use of the sauna and breakfast helped make our stay extra special.
Very pretty hotel in a very pretty town full of late 19th century white villas. Hotel looks good from outside and is right in the very centre of town, although not directly on the beach. Rooms have very wide balconies looking down onto the main street which could have been noisy, although we did not find it so. Recommended If you do not like to look out onto a main street do not go there.
The hotel is centrally located in Binz with the beach just around the corner. The room was clean and spacious.Staff professional and helpful.Good value for the money spent.
Very friendly and helpful staff. The hotel has a very nice atmosphere
Very friendly and helpfull staff; excellent service! Very good breakfast, nice peacefull but central location.Also very clean and tidy hotel. Best hotel I have ever visited. I would recommend this hotel very warmly. Thank you for everything! Nothing to complain
The location close to the beach and a nice room. The breakfast was also very good. No
The Hotel is well situated in the middle of Binz so the town is easily accessed. We additionally hired a garage at the hotel, very necessary as parking is almost impossible otherwise. The breakfast was good with a wide selection of choices, the room was comfortable and clean and, as we were on the third floor, the lift was welcome. There was some external noise late at night, but this is only to be expected in a beach resort from a hotel so centrally located.
Good food and service minded staff. Relaxing environment. Good restaurant. Good with live music at the bar. Better parking. Maybe more space inhouse.
Staff was very pleasant. Location is great - city center, beach in 100 m. Big, room, lots of windows, light, two balcons, everything is comfortable. Nothing at all. Everything was fine.
Nice hotel with a good location in a beautiful town No reception desk.
Breakfast The TV had a habit of losing audio for no reason. It had to be turned off and back on, but sometimes that didn't work. They charge €25 for 'cleaning' even though we only stayed one night, which I only found out at check out. They do have the cleaning service charge on their website, however booking.com did not show this charge. I would not have stayed there if I knew before hand.
Central location in Selinn, good breakfast, the ability to come and go from the apartment as we pleased, clean and comfortable and good value for money. Excellent choice of restaurants within walking distance. The reserved car parking facility. Not really.
I really liked friendly staff who was ready to take care of us every minute. Food at the restaurant was great as they offer seefood. It is pretty close to the beach.
Nice staff, good price. Very nice restaurant. Good location. Good Breakfast. Breakfast only between 8-10, would have wanted it a bit earlier. No possibility to charge the restaurantbill on the room.
Location very good on main street in Sellin, not far from beach, nice building, friendly staff, nice and clean rooms, quiet place, nice atmosphere guests of restaurant garden smoking and all smoke going into your room, staff of hotel does not speak English (staff of restaurant does).
The location only A five star hotel with no air conditioning - 35 degrees in the night and we had no sleep. staff were arrogant when we complained - though did change the room but no difference. room small - breakfast poor.
Everything. Especially the spa area. Great location, wireless internet worked great, friendly staff, nice breakfast buffet. Nothing.
I enjoyed the lunch /snack that they serve There was no swimming pool it is a plunge pool, very misleading, no atmosphere and rooms for the price ridiculously small
location, design No A/C, Sauna & Steam bath out of order, Staff very professional but to cold, insufficient bath set, bed linen not changed for 4 days