kindly staff N/A
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
Localization, cleaness and confortable
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Toured the city
very nice hotel no
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
The room is spacious, the hotel brand new and the location excellent.
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
Kindness of staff, nice room
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
one of the best in europe.
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
Everything was expectable. no
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
Good location, pleasant room, friendly, helpful staff. Nothing
good location, nice aptosphere.
I think that the 4-star rating does not apply. Also, the fact that check-out time is 11AM!
nice room, for a nice price. excellent location.
+ clean room + nice bathroom + good price - Wifi was not free in our room, only in the lobby (why? it makes the lobby crowded and there was no mention of this on the website) - parking only till 9AM - breakfast not included (15 EUR each, we opted to eat somewhere else)
The facilities are great and is placed in a very quiet zone. I has a very good breakfast. It's quite far from the centre but you can walk for >15min or take a bus.
The balcony with view over the mountains. The nice design of the room. The bathroom with the sliding door, which is an opaque glass so you clearly see what´s going on inside. Plus, there is no lock, and when it is "closed" a narrow gap remains that let you see through.
specialy nothing, but everything was OK no
Great, clean bathroom. Small but adequate room. two twin beds pushed together was a bit uncomfortable for two people.
Price and easy to find. We asked the dark haird gal at the reception desk for directions to a restaurant that was close by, as my mother in law walks with a cane. We did not find the hotel and returned to the hotel. The receptionist asked us if we found it and when we said no, she and her friend both laughed. I do not have a problem with the fact that we didn;t find the restaurant... it happens. I was very offended by their callous attitude and the disrespect that I felt was shown to my mother in law by their actions. Due to this, I will not return and will not reccomend.
The views from our windows were outstanding. The breakfast was also excellent and we appreciated not having smokers in the vicinity of the breakfast room. The bed in our room was barely bigger than a single bed whilst our travelling companions had much bigger beds and more modern bathrooms.
It was well located for me and also a quite location. Room is quite small and under the roof. Getting warm in Summer.
First place in Europe that allowed my whole family to stay in the same room. The bathroom was extremely small. Although a non-smoking room could smell smoke. Standing water in shower. The card key was the Key for the electricity for the room. Light for the bathroom was a motion sensor. When someone used the bathroom at night the light stayed on for a few minutes waking everyone and would turn off while in the shower or using the restroom.
Room was tiny but very modern and clean. Beautiful skylight-like window that opened to a view of the mountains, and let in outside air nicely. Room was extremely small even just for two people with one backpack each. Made it a little hard to move around.
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
Nice room, friendly staff I would have liked a room for the same price but with a better view
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
It was very warm, friendly and comfortable.
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
Lovely hotel in great location.....
Friendly staff and good privacy. No complaints.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
Staff was very accommodating! Comfortable rooms! Beautiful View. Awesome Breakfast!
5 minutes by walk from Innsbruck airport. Breakfast is 1st class
Extremely heavy construction. This is not just a remodel byut a major reconstruction wi ad addition of two floors. Customers should have been told this at the time of the reservation.
excellent location - walking distance from the airport reception is at the first floor. Need to use stairs to get there. Arriving with luggage you need to carry it
Very nice room, perfekt booking per internet, friendly persons thank you there was nothing
Very close to airport, good if you depart very early
Great welcome by staff. Close to airport and on the bus route to the city, yet outside of the city. Quite area. Free parking. Stylish bedroom and bathroom. Good food offered in restaurant Lack of tea and coffee facilities in the room.
The weather was very warm and the windows do not open. The hotel provided a fan that helped somewhat.
friendly staff, clean and quiet room, very close to the airport price for one night in not that high season is too high for the services provided
Proximity to Airport, Restarant very good food
The room was very clean and comfortable. The breakfast was delicious. We chose the hotel because of it's close proximity to the airport as we had an early flight the next moning. A swimming pool would have been a nice facility to have. The hotel did seem a bit large and impersonal.
amazing finishes to room and ceiling, well kept hotel no extra facilities (eg. hot tub / jacuzzi), nothing for kids, not the best if arriving late and leaving next day as too expensive
This was a great place to stay outside of Innsbruck. If was very quaint and had a great breakfast. There are lots of things to do and experience right from the doorstep. Nothing.
Good setting and hotel was well presented. No hot water during our overnight stay.
We enjoined the friendly ,helpful people at the desk and the beautiful facility...a second time. thanks
The dining room was great and prices were very affordable. The supper we had there was excellent. The location was perfect, very much in line with what we were looking for (we wanted to visit Innsbruck, but didn't want to stay in a big city downtown). The hotel itself was also very quaint right up against the mountains I was pleased that they had free Wifi, though it did not reach all rooms including ours so we had to do our next day research down in the lobby.
The hotel was a good location for a stopover on our way back to the UK from Italy. We found it easily and checked in with no problem. The room was OK although I think what is classed as 4* in England is different in Austria. We searched for somewhere to eat in Zirl but nothing stood out so went back to the restaurant at the hotel and the meal was lovely, can highly recommend eating there. There is also free wireless avaialble but only if you stay in certain rooms but you can wander into the corridor to get a signal if needed.
The breakfast was very good, and the dinners were huge! We enjoyed the attractive restaurant, which is also where breakfast is served. The room was very well designed with lots of storage and electrical outlets. There was even a separate dressing table with an overhead light that also worked as a desk. We had a superior double at the back of the hotel, which was quiet and had a little balcony with table and chairs. I would definitely visit here again, if we were in the area. Zirl is close enough that we drove into Innsbruck the next morning for a visit. The lighting in the bathroom was such that if you used the magnifying mirror you could only see 1/2 your face. Actually, the difficulty was really the placement of the mirror. However, using the dressing table with its overhead bullet light solved the difficulty.
nice decor, elevator!, good location small room & shower
the overall style, vey nice, cosy, and comfortable, specially the restaurant room l
Excellent location,lovely room,breakfast beautifully presented and service courteous. The room had an irritating noise - perhaps from heating/air conditioning pipes.
Very good location, within a very short walk of Old Town and the major sights. Breakfast was not included. No tea/coffee facilities in the room.
The staff was helpful. Too old.
The hotel is in a great location, I like the family history of the hotel, the bar and restaurant were good and the staff is very friendly.
rooftop welcome with gluhwein. Warm and friendly staff. Excellent service and food in restaurant.
My husband and I loved the comfortable bed and pillows. It was quiet and although the room was small, it was all we needed. The tv was too small.
The rooftop restaurant made for a spectacular evening. The location made access to "Old Town" very easy. Perfect setting for our "Retirement Honeymoon"! None
The hotel offered a quaint setting that afforded us access to the old town center for sight seeing and shopping ease.
Dining room, menu and serving staff highly professional and friendly. Menu was impressive. At time of booking I provided a specific special request that was not provided. (flowers, champagne... at my cost) This was a wedding trip. No acknowledgement from hotel staff. I did not pursue it further as the surprise effect was lost. It does not stop me from recommending the hotel, however this little extra would have differentiated the hotel for me.
Very much enjoyed our stay here. The room we had, which we only paid a standard rate for, was very nice - spatious and nicely furnished. Decent location also, only five minutes walk to town centre.
Very nice and friedly staff.
The hotel was lovely and very close to many sites and the train station (bus stop ver close), staff was wonderful, there was a free computer to use or you could rent one to use in the room with free wireless internet for €5 a day, the beautiful park right across the street (with a view of the mountains), the option of a non-smoking room for breakfast and non-smoking section for dinner, the restaurant was lovely and very reasonable and had a good variety (the service was fabulous), room was comfortable and nice; I really enjoyed my stay. The price was a little high for me, but not too bad considering the quality; very expensive for laundry service (€5 for one pair of pants)
The room was spacious with a big bathroom. A very comfortable bed with different pillows. The hotel has its own parking lot for only 10 euros. Marvellous view on the mountain range. Good breakfast! Helpful staff taking good care of their guests.
The room was great with excellent view. Very comfortable. The restaurant was outstanding - good food, great presentation. We went back to eat there even though we had many other options. Once we learned how to get there it became easy to come and go. Excellent value. We stayed at 7 hotels on this trip. This one was at top of the list. No complaints.
Friendly staff, good restaurant, nice view over the town and mountains. room was a bit small
Cleanliness, quality of furnishings, quietness, delicious breakfast, very comfortable bed It is a pity the restaurant is not open on Sunday for lunch or a snack - so many other places are closed on a Sunday, it would have been nice to relax in the hotel in the morning, or go to church, and then not have to worry about finding somewhere to eat....
hotel staff was very helpful with all our request. the room was quiet loud (next to heavy traffic).
room arrangement (connecting rooms) for family are exceptional. located right next to park is very nice although is about 1 mile away to old town it's a little bit distance to the old town although it's really close to train station
The staff. We had to leave early in the morning and were too early for breakfast so they packed us a takeaway lunch
Quite location The hotel does not automatically supply tea and coffee for your room but do so on request. This includes the kettle and cups. Milk is a problem as although tea bags etc are left out in reception milk never is. The small cartons ran out after the first day!!
Very welcoming and extremely helpful.
Location, in nature with view over the river, but still at walking distance from city center. The family atmosphere within the hotel was perfectly nice. The old building but still modern and clean gives a nice combination. The presence on a road with relatively intensive traffic might be a bit noisy
The hotel was good value for money, the staff spoke good English and were freindly and helpful It was right on a very busy main road with no pedestrian crossing opposite the hotel. crossing the road to get out was a nightmare especially with kids. The hotel is not 5 mins walk from the old town of Innsbruck as stated on your website, more like 15 to 20 mins
Close to our daughter who lives in Innsbruck. Staff were friendly. Worn decor, dirty stained carpet, no proper curtains and right by road so every car driving past at night shone headlamps into our room although on 1st floor also extremely noisy as traffic very fast and as no airconditioning had to keep a window open. Did not get much sleep although the beds were not uncomfortable. Bathroom very small and dull and shower had very little water pressure. Also had an unpleasant smell if door left closed. Not much parking and were encouraged to double park but this would have inconvenienced other guests which we found to be a strange idea as people might want to leave earlier than the owners of the car blocking them in. Reception did not keep track of registration numbers so could not aid guests.
They have iron for pants in room At 20h00 no one was there (they left the keyroom in a vase), the room was frozen despite outside it was snowing, no assistance, they say:"Its not our guilty the building owner dont open the heating", I ask for electric heater they say "We cant bring you one" without justifications or excuses.
Family-run hotel with personal service in excellent English - breakfast divine. No comment
The beds were very comfortable, the room was spacious and the staff were very friendly The bathrooms were dated and small
The room was spacious, clean and tidy. Bathroom was great, very comfortable. It's just above the main road and without any aircon. A bit too noisy when the windows were open. It was also ridiculous that no one was at the reception and the entrance was locked when we checked in on one Sunday afternoon. We made the booking through Booking.com and were not told how to find the key which was underneath the flower tray in an evelope.
It was very nice in the Austrian sense of the word - kind, attentive staff. However reception closes at 7 p. m., so beware if you arrive later. It was a little bit hard to find it. Do not turn into the first street of the same name, which goes steep up the hill (if you happen to arrive from Salzburg or St. Johann in Tirol), just follow the stream of Inn further.
Friendly, clean, one of the best Euro-breakfasts at a hotel.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
Room was too hot Room was too hot
Cosy rooms, excellent restaurant & staff.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
The staff on the Reception desk were extremely welcoming and helpful.
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
The breakfast buffet, our room had a balcony with a wonderful view of the mountains (room # 226) The hotel definitely needs a renovation since it is a 4* hotel, the decoration and the furniture look run-down and really old. There is only one elevator.
Considering Muslims traditions in the Ramadan Month Nothing
near the motorway exit it' getting hold
pleasant staff maybe disco club in neiberhood
Nobody was bothering us. On the pictures of rooms that you can see on the internet the rooms look much different, than they really are. I aspected that four star hotel would be much different, but nevertheless, we enjoyed staying at this hotel. Nothing specific.
ski package was complete and best solution for two-three day ski trip.
It was an overnight option only. Not an easy access to the city centre Booked a triple room but absolutely not recommended. Single room was too old and damaged furniture.
The room was very good and the breakfest excellent.
Both the sauna facility and the terrific landscape
breakfast had american selections beds
Excellent food - both dinner and the buffet breakfast. Quiet despite location near motorway and fire station.
the restaurant and the kitchen comfort in the apartment for 4 was poor
Very pretty building in clean and quiet location Very traditional Austrian Very friendly Own beer I would like to have seen smaller food portions!
Cabin-like style, excelent bathroom, big rooms, beutifull waitress Stephanie, tasty home brewed beer, good food, great outdoors.. will visit more times.. recommaned
Staff very friendly.Food very good.Large comfortable room with large well appointed bathroom.Quiet location fairly close to city centre.Good free parking facilities.Traditional Austrian style decor. The hotel was a bit difficult to locate on arrival.The travel instructions referred to street names which were not obviously marked.
Nice room, friendly staff especially the owner. Lovely food. No air conditioning and our room backed onto motorway so quite noisy
A nice view of mountains, easy parking right by a hotel building and a very tasteful breakfast. Wellness facilities weren't as good as I expected. The sauna had only 70 °C and the steamroom had almost no steam inside...
Very helpful reception staff. Good parking.
Excellent ambience? Courteous Staff, quick reponse, felt like a homely atmosphere No chance
good restaurant with delicious food and good price. Location close enough to the city center and highway.Comfortable beds and big bathroom. Friendly staff. did not feel like a 4 star hotel. We were disappointed to find out that our room was in a building across the street from the main hotel/bar/restaurant. The room had a very modest setting. The storage space in the room is ok for a short stay for a pax of 4 but could not imagine our stuff fitting in for an entire ski week. There was only one english channel on tv. The bathroom did not have toiletries sets for guests (shampoo, shower cap, etc.) - only soap dispensers mounted on the wall. Lack of hotel related info in English. The room smelled of smoke despite the 'non-smoking' sign on the door.
Judy and Micheal made you feel at home with their warm and friendly approach to guests. The food was beautifully prepared and presented. The room was large and comfortable, with feather down doona and pillows. The bathroom had under floor heating, with a good shower. Loved the balcony and location - bus at the front door. I felt like staying longer and will return for future holidays.
The location for us was excellent, but the overall value for money was superb. Michael and his family made us feel welcome and their service was also the same. Check out the bob sleigh run opposite. No
good value, clean, spacious, great breakfast. good views, quiet, bus stop in front of hotel. 5 km from downtown Innsbruck by car.
spacious room, nice wiew from room, free wii fii no
Friendly staff, nice location
Hotel is exelent located, quiet, comfort et clean. Food was very good.
The location is excellent, lovely views over the surrounding mountains. No microwave in the kitchen
The location, friendly staff, and the quality of food in restuarant. The pillows were too large.
Large, confortable bedroom, breakfast ok, good location to visit Innsbruck, but only if you have a car.
Hotel is in a beautiful location, rooms very clean, was able to provide dinner for us at very late notice. The hotel could use some cleaning up - around the outside to look more appealing when driving up to it.. needs a paint job and the yard and exterior areas need to be clean and trimmed up a bit..
I liked the central location of the hotel and the availability of leisure facilities and the spa. The rooms were very comfortable and I particularly liked the spaciousness of the rooms I found the menu in the restaurant to be somewhat limited. All the main meals were all cooked in a heavy sauce and very limited with accompanying vegetables.
The room was comfortable, with balcony and a beautiful view. The svimming pool is great and the restaurant is good. Parking: it is very difficult to find a place to park in Igls.
Staff were very pleasant and helpful We had to move room as our room at the front of the hotel was extremely noisy. After three nights, we are able to move to a quieter room.
The location and the accommodation.The staff were very friendly and when there was a problem with the internet connections let me use the pc in the office.Lovely place to visit and very near Innsbruck.In Igls many places to eat and local Spar.Places open on a Sunday.which was a great change as coming from Switzerland everything closes on Sunday.Lovely pool and a good size - 20 m.. The a la carte although was tasty was very limited .Better to go half board if wanting to eat in the hotel.The Had a pedicure which was good value but facial wasn't up to much.Simple cleanse and exfoliation and at 80 euros not really worth it.This wouldn't put me off going again though.Great hotel give it a go.i
We were very satisfied with the quiet and pleasant environment. The room was well equipped, we lacked nothing.
General warmth and spaciousness
Spa area it is very nice and confortable Kids allowed in the spa area, noises in the room caused probably of pipe vibrations
The room size + design; the spa center facilities. A bit too old elevators.
This is one of the nicest hotels I have ever been to ... the staff was very very helpful, the place beautiful. Wonderfully situated, so close to the mountains and so close to Innsbruck (a tram and also a bus are right next to the Hotel). I can happily recommend this hotel. The only negative part was the extra bed, which was very small and uncomfortable! It was actually made up of two separate sections.
Friendliness of the staff, cosy atmosphere, elegant terrasse facing the marketplace, wonderfull plateau for promenades including a small lake to swim in in summer,mountains beside and the city of Innsbruck on 10 min by car.