Its central location, the cost and the comfort
I like to eat at hotels at which I stay. The restaurant food was not very good.
The hotel is well situated for the centre of town, with good sized clean rooms, our room overlooked the square. We had an enjoyable stay
Monday is ruhetag and as a consequence there are no staff on duty. People arriving on a Monday who do not speak German will find it difficult to understand the instuctions to collect the key from the restaurant across the square. Hotel does not accept credit cards, only bank cards, but cash is quite easy to obtain nearby in banking hours
Staff were very friendly and helpful. The hotel appeared to be newly completed but retains the old charm externally. Breakfast was excellent and being close to the 'Altensack' bar was a bonus as I had visited when in Zittau previously and the beer and food is excellent.
Great location. The staff were exceptionally helpful and worked hard to make our stay pleasant.