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Charm, privacy, interior and location, almost everything
friendly, unobtrusive staff no swimming pool!
Suites had no Wi-Fi in spite of claim otherwise. Poor value for money overall.
We liked the quiet surrounding, location, the service.
Good location, just out of busy section of town but close enough to walk, beautiful rooms with balcony overlooking the sea, great selection for breakfast, outdoor jacuzzi was fantastic for relaxing in the evening Free wifi internet and free parking was a bonus. No shower screen and shower head was hand-held which meant water all through the bathroom when showering....
Pleasant atmosphere of a family run hotel with tradition and experience over the years - very appreciated. Beautiful surroundings, great location.
The staff was very nice, the breakfest was very rich and tasty. the hotel has a very pretty design, it looks a bit like a palace. it's located not far from the center of beautiful Rappalo. the Jacuzzi didn't work, the bed was falling apart, the shits weren't clean. you could hear alot of noises from the main road. the flow water in the shower was very poor.
Hotel in good location. Not on the see, but not far. Really quite place. Staff is friendly. breakfast is ok Room is not cozy
Friendly and efficient staff Air conditioning in room was marginal.
perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..
Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities. We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.
We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.
Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat. My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.
Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.
Everything was Perfect!!!!
Staffs are nice, the food is good. View from our room is fantastic. The mattress is too soft
We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.
location we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...
A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.
A wonderful hotel in every respect Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).
Everyone was very helpful. Parking was no problem. Close to the train station for the ride to Cinque Terre.
location standard of the hotel
Very good location in centre of town - nice rooms - good view. Raphello is a beautiful place. Service was fine.
Perfect location, comfortable rooms, helpfull staff, reasonable price (with seasonal discount). Once we asked for the possible extension of our stay we got a free upgrade to Superior Double Room. Staff was wery helpfool with planning of our trips to Portofino and beatyfull Cinque Terra villages
Very good location and very good cleanliness of our room. Spacious room recently renovated wooden floor. espresso and cappuccino were no very good something happened to espresso coffee machine
We loved the view and town of Rapallo. Expected less as the surrounding area is very well revered. Rapallo, however, is within one hour or less of all the important areas on the Ligurian coast.
great service, gave good recommendations for dining and touring, great location
The location was very good, being located on the shoreline and close to the market area . The staff were extremely helpful knowledgable and friendly and spoke English very well.The breakfast buffet was very large and full of fresh products. Our room was a good size and quiet.
Excellent hotel - Elizabetha at front desk very friendly. great English - really great location, across the street from the sea, shopping right there outside the door. Plenty of restuarants within 5 minute walk. Parking across the street is 10 Euro for over-night, but very accessible. Be warned that the parking lot is used for market day on Thursdays and you are not allowed to park in that lot on Thursdays - don't know where you would park that day - maybe a daytrip added to your shedule so you don't have to deal with that. We only stayed one night - but wish we had stayed 3 days - it was a really great place.
Very nice hotel. The coffee was the best served during our 10 days traveling Italy.
Well situated short walk from city center and sea, free parking and baby bed.
Great location, and the fact it is a very old hotel that has been brought up to modern standards while still maintaining the old charm.
all OK all OK
personel was veery well prepared for guests. I just want to heat up food for our son and when lift stoped on 0 porter have seen me with bottles. he ask somebody, no question to me before, to come and help me. thew manager, probably, ran to me, took all my things and ask: how long in oven? I said 30 sec. he said I am back in 50 sec. excelent. thanks. poor breakfast without any idea, unfortunately.
I liked everything about this Hotel. It is elegant, friendly, perfectly situated, lovely staff, lovely tranquil garden and a superb restaurant , Il Trattato, which serves imaginative food of a very high standard ( obviously a talented chef is at work here ! ). The wine list is a most comprehensive selection of Italian wines from all over Italy - big and small names - and was a joy to peruse. On leaving I said to the receptionist that all that was needed was a swimming pool ( an unusual asset in hotels in this area which are beside the sea and in the town ), wherewith she took out a booklet detailing that a swimming pool would be built this winter in the lovely garden. I shall return next summer to see and enjoy it and meet my friends there
Great location and great views across the bay. Bedroom was small and the hotel charged extra for sunbed and changing huts at €18 per day and we only found when we paid the bill at the end! In addition they charge a further €12 per day for a parking space!
The location and the staff(and food) Rooms a little small and in need of refurbishment
Location and ease of use
The staff were lovely and the breakfast was very good. The best part was the beach area and the manmade cove to swim in. The views from the back of the hotel are fab and the grounds are very well kept. The car parking is charged at €12 per night and the beach chairs are charged at €14 per charge per day..... this was only explined to us when we were checking out and received a much larger bill than expected.
A Hotel with magnificant water views close to town beautiful gardens . "Just superb" Would stay there again
The panorama is wonderful. Breakfast was good. Parking service - good. Reception desk - fair. Everything else - less then poor. Rooms (we had 3) old and small. Service of staff - lazy and slow. Price much too high for what we got. Dinner at the hotel restaurant - simple but costly. Service at the restaurant - terrible (an hour waiting for first dish, served almost cold).
friendliness and cleanliness
Beautiful grounds, view from the balconies, and proximity to downtown area.
Terrible bed very hard poor quality mattress and pillows.Was told I could move rooms so packed all luggage up and told next day we would have to pay another 50 euros. So we kept the same room. Also very noisy doors slamming in morning.Very old cutlery and run down fixtures. Very expensive I have stayed in better 2 and 3 star hotels in Santa Margherita before
the grounds and view of the area the beds are as hard a wood.
It was a excellent value for the price but certainly not among the better appointed hotels we stayed in during our trip. The location right on the road was dramatic and the access to a beach an unusual plus for Portofino. The staff was helpful but probably not that experienced in the hospitality business. It has tiny almost ship-like bathrooms. The front door is literally on the street which is narrow and treacherous and the parking is cramped and dangerous but space in this little hamlet is limited. The staff, although helpful, seemed inexperienced in the ways of the hospitality business and the bell man (if that is what he was) smelled heavily of alcohol. Breakfast was primitive and not very good (we decided to eat in town after tasting the acrid juice). This hotel probably needs more professional leadership and a facelift, but it was certainly relatively inexpensive.
great location and beautiful scenery. the only complaint we had is we were in room 204 and we could hear the sound of water pumps kicking in and out all night. the staff offered to move us but we had already settled in for the night. otherwise would highly recomend it see above
This was an excellent hotel with excellent staff. We were met at the car park and nothing was too much touble. The breakfasts were very good and the room was also first class with a wonderful view. I would thoroughly recommend this hotel and location.
Excellent location, although older style the rooms were large and comfortable - ours had a great balcony, lovely swimming beach, friendly staff - perfect for families or couples.
The room was a good size for an Italian hotel, and the terrace overlooking the bay was ideal. The breakfast needs to be improved. Packaged cookies / muffins and no fresh juice are sub-standard for a 4 star hotel. If the breakfast were to be improved I would have only great things to say about Piccolo.
Very nice room and facility, with additional grounds in small cove area. Great setting and simple walk to Portofino harbor. Staff was quite competent and efficient, but seemed personally aloof.
Our small dog was welcome and we got a room with a balcony. Modern and very spacious rooms. Old hotel nicely renovated. Wonderful location. 10min walk along car-less small pedestrian walk to Port of Portofino. -
Location; view; staff was very helpful and professional. It was a bit noisy, but it was located right on a roadway so it was to be expected. It could have had darker shades because it was very bright in the a.m. The place was a little tired and rundown.
We were upgraded to a room with a view over the water - it was fantastic. When we checked in they kept our passports whilst we were shown to our room, I would have preferred to be given our passports back straight away.
staff was very accomodating , helpfull and plesant. excellent location and we like the beach too. the pathway to portofino was a great advantage. the rooms were little dated , could do with a makeover.
Poor air conditioning and no place to sit in room or lobby to read.
very nice place good hotel
There was no internet access in the rooms - not good for a 5-star hotel
The best hotel we have ever stayed at. It is quite expensive but well worth the cost. We hope to return another year. Summarising - fabulous Only having to leave in order to visit Venice.
The location was both good and bad. Good due to the nice view of the bay of Santa Margarita and its proximity to town....walking distance. The road just below the hotel causes some noice as well as fume/exhaust issues..... See above...
We were delighted that the many poor reviews that we had read about this hotel proved completely untrue. Staff were helpful and not surly, rooms were spacious,clean and fresh and the facilities all worked without problem. Like everywhere in Santa Margherita it is very expensive when compared with similar hotels in other countries.
nice room food was not so good.
Service was brilliant, everyone was so helpful. Food was really excellent. Really enjoyable. The only downside was the road noise, but that can be forgiven given all the plusses.
good staff wonderful food great view super bedroom but with frequent bad sewage smell fortunately able to leave balcony doors open
I think the price for the room was good and it was not too far from the center. The Hotel staff - at the receprion , the waiters, and esp.the barkeepers- was unfriendly.
i thought the staff were articularly good and friendly and professional and very helpful, plus i had a very nice room for a very reasonable amount
location excellation , close to everything , walk everywhere,great staff nothing a problem .. would stay thier again
The hotel was centrally located and the staff was amazingly helpful and polite If you get a family room the beds are not very comfortable also the spa is really non-existent and you have to book the sauna an hour in advance
The view from the room was amazing. It had a very nice feel about it. the dining area for breakfast could be updated.
The hotel is well located. Our stay was thoroughly enjoyable Parking was a little expensive
The location was the best in front of the marina and within a short stroll to the centre of santa margherita. The room view was stunning looking at the marina and the bay. The room was spacious with basic furniture. The hotel staff was very helpful.
The sea view of my room
The attitude of the staff no
Pretty much everything was excellent, except for the closed swimming pool... The personell is extremely nice and helpful... Nothing.
great location automated breakfast area was not that great would prefer fresh juice and cappucino not from a mchine dispenser
An excellent location to visit the magnificent sites along the coast. Views from our window were incredible.The staff were friendly and very helpful in many ways. The restaurant reservations were perfect! The street noise was our only concern, but the location and view were worth the noise.
Big rooms, excellent breakfast and good location
It was a comfortable hotel with large rooms. Reception staff were helpful. Central location for city centre shops and sights. Walking distance from the rail and bus stations and the ferry terminal. A problem with the TV was quickly put right.
The location is fantastic! You are right at the edge of the water. Easy to get around from this hotel. Will stay again!! Staff was helpful and all recommendations were perfect.
very friendly staff, good breakfast selection Somewhat noisy at night due to beach front location
Very central and convenient. Comfortable Room was small considering the price paid. The lift was so small we couldnt get in it with our overnight bags and the reception person.
The hotel has a great sea view & is very close to all amenities. Perfect location. The bathroom doesn't have a lot of space to hold toiletrees but all facilities are good. If booking a room with a seaview (with our without a terrace) note there may be noise from the street outside.
Truly excellent staff - very helpful and welcoming; superb location; wonderful views of the bay - even more beautiful than in the pictures on the website. Would like to stay at this hotel again.
excellent view convenient spot for everything noise of traffic
Beautiful view, Clean, Friendly Staff, Great Location The shower was clean, but had very little water pressure.
Peacefull and relaxing atmosphere. Close to the shops and restaurants. Nice lunch restaurant overlooking beutifull bay. Nice staff. It was not annoying fir us but the average age was about 80! We made jokes about staying in a retirement home...
Hotel is very nice, location excellent, staff was helpful. And I can recommend room 181, two balconies, 1 of them quite big, and the scenwery was great.
The hotel is, in general, good to excellent. Our problem was with our dog. They say that pets are accepted - but "tolerated" would be a better word. They did provide an evening meal for the dog (meat scraps + rice) - for a cost of an extra EUR 12 per night - but the problem is that dogs are not allowed in their splendid gardens nor on their (tiny) beach,In short, if you have a dog, go elsewhere.
I loved the view out of my room. I had Mediterranean at my feet, literally 5 meters away. It was unbelievable. Breakfast could be better. They might think of adding fresh juices to the menu and more cold cuts.
I liked the location of the hotel and the cleanliness. I also enjoyed the breakfast. Having been to Italy many times and having been to Rome and Florence prior to arriving at Santa Margherita, I was a little disappointed by the unfriendliness of the front desk staff.They were efficient but there was a lack of friendliness or desire to help. Never a good morning or goodnight unless addressed first by me.Upon leaving, we needed assistance to get the train which is only 5 minutesaway. The day we left it was about 40 C and it would havebeen difficult to walk the 5 minute walk uphill to the station with the motor cycles flying by. A taxi cost us 15 euros , a big ripoff and this something I feel the hotel should have helped the guest with even a small fee being charged. ( why not have shuttlegiven it is a5min. drive/
I liked the park, staff was friendly, breakfast was ok Old furniture, noise from the street
friendly cozy comfy reasonable quiet location need facelift getting on...
We were offered an upgrade for a supplement which gave us a junior suite. This room was on the top floor of the main hotel building with 2 balconies looking out towards bay and sea respectively. The balcony was a wonderful place to take in a leisurely breakfast. The hotel has an excellent position and is within easy walking distance of the town. The rooms are certainly not what one might consider as 4 star and the downstairs area is certainly rather sparse. That being said this seems to be the norm in most of the 4 star hotels including those much more expensive than the Metropole.
Very friendly staff. Good location. Nice gardens and beach area where our 4 year old could play safely (sunny though October!)
The hotel is located right on the waterfront, with wonderful views along the coast. The staff were extremely helpful and courteous.
location professionalism and courtesy of the staff facility- beautiful and very comfortable food I liked everything about the hotel.
it was great to have an ocean view room with a balcony for this price in this area various choice of food for breakfast convenient to have a busstop right in front of the hotel the room is cosy and very clean but decoration is a bit serious / business like for a resort hotel
Nice private beach, close to town, rooftop pool, and beautiful views. We rented a boat from the close by marina and had a wonderful time crusing the coast including stops at Portofino. Santa Margarita is a wonderful town and has something for everyone on the Italian Riviera. Beds were very firm. We arrived by car, if you arrive by train with lot's of luggage a taxi would be a good idea.
Seaview rooms_Whirpool/pool area_Dining
The view The rooftop terrace was closed and the amenities listed were not all available. The air conditioning was too hot and we could not turn it down, hence we had to sleep with the terrace door open which was noisy, and the hotel staff told us the next morning that they can turn off the heating at the desk. The menu was too restricted.
Great breakfast, oceanview, friendly staff Pricey dinners. Internet access is expensive relative to other Italian hotels.
We absolutely loved our stay here....hearing the waves at night in bed, view of the ocean from the balcony, choice of hot and cold breakfast, lunch by the beach and the staff!! We could not have asked for a more enjoyable venue! Nothing to not like! Everything was done with care and a friendly smile!
The hotel is well positionned The room was very small. The bed was old and the deco was old-faashioned
The location is fantastic--right across the road from the Med Sea. It is a little expensive, but so is that whole area.
The access to the roof-top swimming pool. General location. The mattress and pillows were very hard. Decor in our room was dated.
We had a beautiful view of the harbor from our room. Complimentary breakfast very good. Convenient location. Internet available on site. Nothing
Beautiful spot; the room had the balcony with view I had requested. Breakfast buffet good; Located in best spot in Rapallo, staff helpful and accomodating for tour info. use of internet, restaurant recommendations, etc Bed Pillows were not comfortable for people who sleep lightly.
Excellent location. Fantastic view. Staff was great. Great value. Exceeded expectations.
The location is excellent and the staff were always friendly and helpful. Views from the restaurant made a good start to the day (as we did not have a sea view from our room). Room (305) a bit small - but good for the price. Need a mirror in the bedroom (not just in the bathroom!). Breakfast a bit limited after 8 mornings of the same! We never managed to get a spot for parking in front of the hotel but free parking on the road nearby was fine.
Best possible position in the city. Nice personnel. Value for money was good. Quiet during night, and a perfect view over the sea and the strand promenade.
Clean, very helpful staff, excellent location Only issue was slow drainage of hand basin in bathroom.
location & view fromroom bathroom size, breakfast
- Very nice location - Very nice hotel staff - Breakfast is disappointing
Great Sea View cappucino only from machine
Very kind and helpful staff with big smile and english knowledge. The hotel is on the seaside, 5 minutes walk from the train station, near restaurants and shopping facilities. There was hot water during the night and free internet from the hall.
The hotel is very comfortable and has this special ambience of a stay with friends. The location is perfect: beautiful and right on the sea-side next to the ancient castle. It is close to the old town, ferries and the railway station. The staff are very friendly, efficient and helpful. The breakfast was good and definitely much better than expected from a 3* hotel. The standards of cleanleness are very high. I would recommend this hotel to my friends and would love to return one day. The hotel beach is the only "weak spot". It is quite small and could use some cleaning, especially after rains and storms. I never used it. However, I would like to add that Rapallo is an ideal base for exploring Liguria but not a beach place. It has a town beach but swimming there is not so pleasant because of proximity of the marina and ferries that come and go every hour. St-Michael (20 min walk from Rapallo) is a good place to swim.
Excellent location, excellent breakfast and good value for money. A huge crack on our room wall which had been taped up but did take the shine off a little.
the view, and free parking yes they must add for mosquito repellent. there are far too many in the rooms and bathrooms.
Fantastic views of the bay. Very helpful and polite staff. Nice restaurant on the roof garden.
freindly staff, good value, would go again any time would highly recommend this hotel and I have stayed in many high quality hotels this was the best one. pillow's not vey good lumpy should have been feather for the price of room
The hotel is a short walk to the town, but very convenient for the shops, restaurants and tours etc. The room ( junior suite) ws very comfortable, clean and practical..... howwever, a lounging chair would have been appreciated. Breakfast was outstanding with very friendly staff. The hotel front desk was helpful. Lack of tea making facilities in the room (Ausssies like their tea etc),
Great service at the bar and fantastic Mojitos. Tiny shower.
The view from our room was perfect De food in the restaurant on the roof was a shame. Incredibly bad for a hotel of this class and in a foodmecca like Italy.
Bar - enjoying view and relaxing in the hotel environment
The best part was the excellent restaurant and the view from it. I would really stay there again. It is really a lovely hotel. For some reason Kayak system did not recognize that I did the reservation for 2 adults and a 7 years old child, so when I got at the hotel wasn't aware of the child. Therefore the rate was different and they had to fix the room at the last minute.
Very Clean The food is very limited and there is no body cream
Very helpful staff, nice music in breakfast time, a nice sunny terrace, nice neighbors.
Staff were very helpful with toursim tips and we arrived quite early and they let us go into our room before check in time.Breakfast was great
It's not like me to leave a bad review. This hotel is in a good location for Chiavari but question why you want to be in Chiavari anyway. Nice to visit and shop for a day but stay somewhere else. The room here are very unispiring. Rooms dull and small. Town dead at night. Not a great place.
Great location in a pretty and vibrant town Dining room is dated and in need refurbishment.
The suite we stayed in was ideal for a family. L'Albergo e favoloso
LARGE BALCONY COMFORTABLE ROOM. FREE INTERNET. COFFEE COLD FIRST THREE BREAKFASTS THEN WHOLE BREAKFAST AREA IMPROVED
The location was great. The amenities were good. Great to have air-conditioning. We got many bites from bed bugs.
Friendly staff at reception, great location the breakfast staff were not very helpful, coffee was brought when we had almost finished eating.
It's convenient for tourist as there's car park. Hotel staff is very warm. None
Friendly and helpful staff, the hotell was clean and nice, the location of the hotel was great There was no air conditioning. I would have preferred freshly baked bakery products on the breakfast.
The bed was great, the view of the garden incredible, the staff friendly and helpful and location is incredible. No
i like the friendly staff, the free use of computer terminal, the dinning room, the location (except a bit noisy at night), and the view. The noise from cars at night, the distance to the train station, and lack of a large lounge for sitting around. it will be ideal to have a free shuttle to the train station on request and advance booking.
Great clasical style hotel which was recently remodeled. Valet parking. Saltwater pool. Excellent view. Centrally located. There were no niggers present at this hotel. The clientele was exclusively human. They charge €20 for the valet parking, but do not inform you of it ahead of time. The breakfast was only average.
We both found the staff extremely helpful and very considerate. everything we asked to be done was carried-out with aplomb. The double-glazing and double door to the hall-way were good for sound insulation but a ventilator in the inner wall allowed all the hall noise to filtrate into the room each morning.
As a solo traveller I felt very comfortable here. The staff were professional, helpful and friendly and I hope to return one day. Altogether a very relaxing experience. I have no complaints. Everything was done to make my stay very enjoyable.
The location and the beach are by far the best in Santa Margherita. The facilities are gorgeous and the views are heaven. The rooms are pretty old and basic. The bed was also very uncomfortable.
That we received complimentary drinks on arrival and were upgraded to a room with a sea view.The breakfast was also pretty good They allow dogs in the room and our bathroom smelt like a wet dog. The bed was not as comfortable as I would have wanted. The hotel seemed dated.There was no gym to use. I believe that the price was over valued
Beautiful hotel in a great location. Lovely sea-view room. Staff highly knowledgeable and friendly.
lovely old style hotel with great outlook and (from sea view room) nice view and balcony, good breakfast, staff very efficient.
Very efficient friendly staff and excellent breakfast with great view over the bay. shower leaks all over floor in bath room due to curtain over bath. Bad design. common fault but was damaging bathroom door and woodwork. small point , pity.