Please write at least 15 words. The pool, the rooms, the staff, the location. The very small showers. Lack of tourist information for things to do.
Nice location Its misleading that one must pay more money for housekeeping to come and clean the room..I Have never heard of this before.Was not happy that parking was not included in the price of the hotel also
Only the view from the balcony (6th floor). The bay view of Santa Margherita Ligure was breathtaking. The rooms and furniture are very old. The bathrooms have been designed for dwarves (very small). Two elevators large like a postage stamp. This hotel is not worth to carry 4 stars.
There is a heated salt water pool which is a bonus since the sea in Santa Margheritia is not veryinviting. The set dinner is good value for money and the staff are very pleasant and helpful. The hotel is badly in need of renovation and the room are very basic. The breakfast is very unimaginitive - even for Italy!
The sea view only! The hotel was not 4 stars at all it messes many things very poor and old hotel no air conditioning in the lobby..Very poor restaurant breakfeast..
The desk staff were very helpful and knowledgeable. The views from the roo were spectacular. The food in the restaurant was the worst I ate in Italy. The rooms need updating.
good location and hotel with pool nearby the beach Very old hotel with minimum confort (the wooden floor was broken in bedrooms and very dangerous : does not value 4 stars hotel at all (a 2 stars would be enough !!!)
Convenient clean hotel good location plenty of scuba diving activity A bit outdated and not very charming
Swimming pool and breakfast area were very good indeed what was described as a garden view was in fact a dustbin view but did not detract from our stay. Bathroom was very dated and needed upgrading
The hotel renovation has been completed to an excellent standard and the building and rooms look beautiful. Although aesthetically pleasing the room size was incredibly small with not enough adequate storage space. There is no bath tub and no safe for personal belongings. Even as guests of the hotel you have to pay €25 per person per day to use the hotel's private beach.
Own Beach and nice restaurant Hotel rooms are not worth of money
Cleanliness was perfect Bathroom was out of human dimensions. It was not possible to have a shower because it was too small.
The location is excellent as it is situated right on a small beach between Santa Margherita and Portofino. The hotel runs a shuttle bus to a schedule but was happy to run us into either place when we wanted. There was also a bus that stops outside the door. It has been recently renovated and is ultra modern and very chic. The bathrooms are spacious and beds comfortable.with beautiful linen and towels. The restaurant is located on the beach front with doors that open to enjoy the view. The restaurant during the evening was too formal and very expensive. The breakfast was a little disappointing with a very limited choice for the continental breakfast, everything else was an expensive extra. The sea view is probably not worth booking as the windows facing the sea are high and do not provide a good view.
Location of the hotel, value for price, friendly staff, nice breakfast
Location,location,location,set in lovely St. Margharita,very easy access to to local excellent restaurants, shops and beaches. The hotel has all the necessary facilities and spacious rooms. Breakfast was pricey, but a few steps from the hotel and one can easily find a cafe or restaurant.
Location Rooms were in an Annex, - this was not clarified when booking. "Beach" was definitely wrong, Gravel and Rocks - impossible for non swimmers to enter water. - Adjacent Hotels had much better Beach facilities. - Also "beach" facilities cost way too much!.
We had a short stayed at this excellent hotel.Well positioned for visits to nearby Portofino and other villages. lack of internet in the rooms which was dissappointing in 2010
Staff very friendly and helpful. As I do not speak Italian I asked many questions and was also given a map by the reception staff so I could makemy way around the local area.
THe environment and the view: luckily we had the view to the sea. The other optio would have been the view to the parking lot. The personnel was not that nice when I complained about our room being in the garage building in the parking lot.
This hotel has two buildings. Main one is in good condition but second one you even can’t call it hotel it’s over 100 years old Motel. With dirty walls, moldy in the bathroom, absolutely terrible bed, mattress and pillows. In addition air conditioner didn’t work and hotel staff didn’t want to fix it – they just recommended opening windows! Plus it’s absolutely no soundproof. You can listen what is going on in the next door room. Elevator working with terrible heavy metal sounds and it was waking us up every time. You can’t promote this hotel as a 4 star hotel. Its misleading information and I even can call it fraud because when you see these rooms and disagree they tell you to pay extra 85 euro to move to nice room.
They market and sell a parallel pension as a 4 star hotel. When booking be aware of the added "Dependance", this is nothing but a pension and you will pay a four star hotel price for it. Upon complaint, they will diligently offer to relocate, of course, at a higher rate.
Close to beach. Pool roof terrace. Within walking distance of Santa Margharita and Portofino. Do not stay in Annexe [Dependence]. Rooms were small and dark - if you can afford it, try for main hotel...
The location is great but the beds are old and broken and the staff were not interested at all. The decor hasn't been updated since the 70's and the dive school start to congregate at 7.30am so absolutely no chance of a lie in. I would recommend that you avoid this hotel at all cost. Poor standard of staff service - they don't even ask if you've slept well or enjoyed your stay - a sure sign they already know the answer! Cost wise it's about £60 a night overpriced and the beds - crippling!
A very comfortable hotel, where the staff were exteremely friendly and helpful. The room was spacious well appointed and very comfortable. Being only a street away from the railway line, the train noise through the noight was really bad!
The decoration, the ambiance, the cleanliness
The hotel is beautifully restored, still kept ethically to the original style of building, however, with a modern touch. Really nice rooms with beautiful bathrooms! We had a room with a balcony overlooking the lovely Mediterranean. We chose to dine at the hotel 3 nights of our stay. We where here served a three-course dinner consisting of classic Italian food which was well-prepared by the chef. Everyday we experienced both the hotel and the rooms as being clean and well-kept. A small welcoming hotel which deserves a “+” in association with its 3 stars.
Helpful staff and convenient restaurant across road
Helpful staff. Good value breakfast. Rooms good size. Free bikes for visiting the town. Free wifi. Parking was cheap but has doubled in price recently. Position not as envisaged - thought was on the beach. Was quite expensive (but thius was high season).
Staff was very pleasant and helpful, cheerfully helping us with any problems or questions. The secure parking area was easy to use and inexpensive compared to other hotels in the area. (5 Euros per day). Hotel was located half way between Portofino and Cinque Terre making both an easy day trip. Cinque Terre by train and Portofino buy car (note: Driving to Portofino by car should be considered an extreme sport and not for the faint of heart)
Very pleasant staff and good food
Nothing Staff were not that friendly and seemed to be looking for ways to charge extras if they could get away with it. Inefficient in bill checkout proceedure.
Very efficient friendly staff and excellent breakfast with great view over the bay. shower leaks all over floor in bath room due to curtain over bath. Bad design. common fault but was damaging bathroom door and woodwork. small point , pity.
As a solo traveller I felt very comfortable here. The staff were professional, helpful and friendly and I hope to return one day. Altogether a very relaxing experience. I have no complaints. Everything was done to make my stay very enjoyable.
The location and the beach are by far the best in Santa Margherita. The facilities are gorgeous and the views are heaven. The rooms are pretty old and basic. The bed was also very uncomfortable.
lovely old style hotel with great outlook and (from sea view room) nice view and balcony, good breakfast, staff very efficient.
We both found the staff extremely helpful and very considerate. everything we asked to be done was carried-out with aplomb. The double-glazing and double door to the hall-way were good for sound insulation but a ventilator in the inner wall allowed all the hall noise to filtrate into the room each morning.
Great clasical style hotel which was recently remodeled. Valet parking. Saltwater pool. Excellent view. Centrally located. There were no niggers present at this hotel. The clientele was exclusively human. They charge €20 for the valet parking, but do not inform you of it ahead of time. The breakfast was only average.
The bed was great, the view of the garden incredible, the staff friendly and helpful and location is incredible. No
Beautiful hotel in a great location. Lovely sea-view room. Staff highly knowledgeable and friendly.
That we received complimentary drinks on arrival and were upgraded to a room with a sea view.The breakfast was also pretty good They allow dogs in the room and our bathroom smelt like a wet dog. The bed was not as comfortable as I would have wanted. The hotel seemed dated.There was no gym to use. I believe that the price was over valued
i like the friendly staff, the free use of computer terminal, the dinning room, the location (except a bit noisy at night), and the view. The noise from cars at night, the distance to the train station, and lack of a large lounge for sitting around. it will be ideal to have a free shuttle to the train station on request and advance booking.
It's convenient for tourist as there's car park. Hotel staff is very warm. None
Staff were very helpful with toursim tips and we arrived quite early and they let us go into our room before check in time.Breakfast was great
Very helpful staff, nice music in breakfast time, a nice sunny terrace, nice neighbors.
Friendly staff at reception, great location the breakfast staff were not very helpful, coffee was brought when we had almost finished eating.
It's not like me to leave a bad review. This hotel is in a good location for Chiavari but question why you want to be in Chiavari anyway. Nice to visit and shop for a day but stay somewhere else. The room here are very unispiring. Rooms dull and small. Town dead at night. Not a great place.
LARGE BALCONY COMFORTABLE ROOM. FREE INTERNET. COFFEE COLD FIRST THREE BREAKFASTS THEN WHOLE BREAKFAST AREA IMPROVED
The location was great. The amenities were good. Great to have air-conditioning. We got many bites from bed bugs.
Great location in a pretty and vibrant town Dining room is dated and in need refurbishment.
Friendly and helpful staff, the hotell was clean and nice, the location of the hotel was great There was no air conditioning. I would have preferred freshly baked bakery products on the breakfast.
The suite we stayed in was ideal for a family. L'Albergo e favoloso
Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat. My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.
We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.
We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.
A wonderful hotel in every respect Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).
Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities. We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.
location we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...
Staffs are nice, the food is good. View from our room is fantastic. The mattress is too soft
Everything was Perfect!!!!
Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.
A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.
perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..
Great value and very nice staff. We also enjoyed the breakfast that is included. The ambiance is lovely - very traditional Swiss.
This was a very nice hotel with a very helpful staff
location good able to wakw to center of town
Helpful staff, good location, charming patio area to have breakfast in. Shower could do with updating.
Very impressed with the helpful staff at reception. There was a very good selection to chose from at breakfast. Free access to internet was welcomed. Comfortable walking distance from the train station.
Breakfast on the outside terrace and it was very close to waterfront.
It is very well located and within walking distance of the train station and the shops, beach etc. The streets can be quite noisy.
Good,spacious accommodation. Helpful, friendly staff. Very central in Santa Margherita. All at a reasonable price. We were well satisfied.
Great location to train, buses, restaurants & shopping. Comfortable neighborhood setting & friendly staff. Large sunny room. Very good breakfast with nice selection. The hotel charged an extra service fee per Euro traveller check to pay the bill whereas other hotels often offered a discount.
central location, room was nice. parking facility was awkward and too small.
The staff were so friendly and helpful and helped with restaurants and advice on how to get about generally.
Clean, plenty of space in room, not noisy No shelves to speak of in bathroom.
- the room and bathroom were big, with all comfort, very clean - the stuff at the hotel were very helpful and nice - breakfats was a not very consistent, only sweet things
I had a room on the top floor with access to the terrace with a great view of the harbor. The room had a/c which is a big plus. The staff was real helpful in providing information on the surrounding area.
Great location, very friendly and helpful staff
The staff were great and helpful. They had a lift and a rooftop area to relax away from your room.
An excellent location in Rapallo, close to shopping, restaurants, harbor, train and bus service. Staff could not have been nicer. The breakfast was very good. Recommend you use the parking garage service if bringing your own vehicle. The terrace has beautiful views of the town and harbor - don't miss it. All 3 couples in our group enjoyed our stay. The rooms toward the front of the hotel have great views but are a little noisy from street traffic. Our friends who had a room facing the rear of the hotel said they were very quiet.
Location and Staff friendliness. nothing that would preveny me staying again.
Very nice room with balcony and view of city. Good location in easy walking distance of marina and ocean. Downtown in Central business district. No view of marina or water. The hotel looked a little rough from the outside but was updated and very clean inside.
While not on beach it was close to all amenities. Easy access from train, local bus 50m away. Central location for visiting other towns. Staff very helpful and always attentive. Near to lots of restaurants. Smaller than average single beds. No fridge in room.
The access to the roof-top swimming pool. General location. The mattress and pillows were very hard. Decor in our room was dated.
it was great to have an ocean view room with a balcony for this price in this area various choice of food for breakfast convenient to have a busstop right in front of the hotel the room is cosy and very clean but decoration is a bit serious / business like for a resort hotel
We had a beautiful view of the harbor from our room. Complimentary breakfast very good. Convenient location. Internet available on site. Nothing
Nice private beach, close to town, rooftop pool, and beautiful views. We rented a boat from the close by marina and had a wonderful time crusing the coast including stops at Portofino. Santa Margarita is a wonderful town and has something for everyone on the Italian Riviera. Beds were very firm. We arrived by car, if you arrive by train with lot's of luggage a taxi would be a good idea.
location professionalism and courtesy of the staff facility- beautiful and very comfortable food I liked everything about the hotel.
The view The rooftop terrace was closed and the amenities listed were not all available. The air conditioning was too hot and we could not turn it down, hence we had to sleep with the terrace door open which was noisy, and the hotel staff told us the next morning that they can turn off the heating at the desk. The menu was too restricted.
Seaview rooms_Whirpool/pool area_Dining
Great breakfast, oceanview, friendly staff Pricey dinners. Internet access is expensive relative to other Italian hotels.
We absolutely loved our stay here....hearing the waves at night in bed, view of the ocean from the balcony, choice of hot and cold breakfast, lunch by the beach and the staff!! We could not have asked for a more enjoyable venue! Nothing to not like! Everything was done with care and a friendly smile!
The hotel is well positionned The room was very small. The bed was old and the deco was old-faashioned
The location is fantastic--right across the road from the Med Sea. It is a little expensive, but so is that whole area.
Noise, proximity of the railway
the hotel is close to the chiavari train station (5min on foot) and is close to the unpaid free beach (7 min). Hotel restaurant is really amazing! you should definetly have dinner there atleast once! seafood ofcourse! staff are very welcoming and tried their best to advice us on what to do. they know more though of paid beaches, so you should reseach yourself on where the closest unpaid beach is (right next to the port just a pass away from the hotel). staff also adviced us on friday market around the corner! and you can get ferry tickets right at the reception. hotel has free wifi, but unfortunately we did not have a notebook, and the hotel does not offer an internet corner. but the staff allowed us to check our emails on their computer which was very nice of them!
Good Money&comfort balance
location and price in comparison to others advertised on the web no complaints,
Hotel staff very friendly and happy to give out useful information of the area. Clean rooms. no
Very friendly staff Loud airco kept us up all night! Failing warm watersupply was a big downer!
Breakfast room renovation during our stay, thus ultra modest facilities in cafe nearby
The front desk staff was the best that we encountered during a month long visit to Italy. They were knowledgeable ,and pleasant and really set the tone of hospitality. The hotel is small but the rooms were not cramped and though the train station is convenienttly nearby the rooms were soundproof. The beach and the old city were near and we liked the location very much. The breakfast was good and we would choose Ferrari again. We asked for the most accessible rooms because we were worried about the lack of an elevator. The stairs proved to be easy for us seniors--they are not steep and there is a landing midway so they posed no problem.
The size and appearance of the room and the friendliness of the staff The busyness of the road outside
The rooms were clean, modern and well-maintained. The beds were comfortable and the rooms were larger than most European Hotel rooms. The breakfast, which was included in the price, was perfect for starting the morning out. The noise from the train station.
freindly staff, good value, would go again any time would highly recommend this hotel and I have stayed in many high quality hotels this was the best one. pillow's not vey good lumpy should have been feather for the price of room
The hotel is a short walk to the town, but very convenient for the shops, restaurants and tours etc. The room ( junior suite) ws very comfortable, clean and practical..... howwever, a lounging chair would have been appreciated. Breakfast was outstanding with very friendly staff. The hotel front desk was helpful. Lack of tea making facilities in the room (Ausssies like their tea etc),
Bar - enjoying view and relaxing in the hotel environment
The best part was the excellent restaurant and the view from it. I would really stay there again. It is really a lovely hotel. For some reason Kayak system did not recognize that I did the reservation for 2 adults and a 7 years old child, so when I got at the hotel wasn't aware of the child. Therefore the rate was different and they had to fix the room at the last minute.
Great service at the bar and fantastic Mojitos. Tiny shower.
Fantastic views of the bay. Very helpful and polite staff. Nice restaurant on the roof garden.
the view, and free parking yes they must add for mosquito repellent. there are far too many in the rooms and bathrooms.
Very Clean The food is very limited and there is no body cream
The view from our room was perfect De food in the restaurant on the roof was a shame. Incredibly bad for a hotel of this class and in a foodmecca like Italy.