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The superior rooms were very nice and the sauna/steam bath/relax areas were excellent. The location is good and staff were very friendly - great breakfast buffet! The lighting in the room was a bit dim (no reading lamps), the hotel does not have its own swimming pool (strange for a 4 star, but there is a public one close by)
The room was large and very comfortable. The furnishings were modern, neat and tidy. The ensuite was equally large and modern. The wellness centre was clean and spacious,well managed and equiped. Thorughly enjoyable. The restaurant was sadly found wanting and there was no swimming pool.
To put it straight - I will never go again to this place. If you dont speak German, please dont make the mistake of going to this place. 1) there was not even a single soul who could speak english. My mistake in assuming that there would be one being a 4 star. 2) lady at the reception did not even understand that I had booked two rooms for two nights and it took me lots of time to explain this. 3) they did not even show the basic courtesy to say that restaurant closes at 9 pm and after my dinner when i was trying to order the dessert at 9.05, they said it is closed. Wherever I have been before, they come and alteast inform you that they are closing and whether you want to order something more.
The hotel was comfortable, well located to explore the Harz region and welcoming. We had a great view from our hotel window! I would describe the hotel has 'traditional and charming' but with all the facilities you would expect. The breakfast was good and it was certainly worthwhile eating in the hotel - the food was home cooked and filling - just what you need after a days exploring! The hotel is dog friendly, the cleaning staff even left him little treats on his bed just like the chocolates they put on our pillows! Great touch.
We took our breakfast and evening meals in the winter garden, they were all to a very high standard. Top food at a good price. Very poor childrens play area. Nothing for younger children.
Excellent breakfast, dinner and service. Big and comfortable room with a very nice view to a little pond and landscape. Staff in the restaurant was super!! Glutein free food is available and it was really good.
Very big (large 2 room apt) living space and bedroom. service was outstanding! Great location for making day trips in the Harz. The staff were very helpful and having small children was not a problem. It had everything we needed for our stay. Pool could have been warmer!
We were there only one night on our way home, but we used the great spa facilities. The hotel gave us the castle feeling we expected. A quick stroll in the area was also very cozy. Bathrobes would be nice in the room if you want to use the spa facilities.
Clean and friendly. Free parking. Good value for money = Big bang for the buck :)) Only + + + + + Perhaps invest in some type of WLAN ? No problem for me but may be for others...
Great location,excellent breakfast, friendly staff.
An excellent family run hotel on the outskirts of Bad Sachsa. About 1km from centre of town up very steep hills, so don't stay here if it's town centre location you are after (the owner did offer to pick us up in the town, though, if we wanted to go for a meal and a drink!). The location, though, is perfect for walkers and hikers with the forests so close by. Very friendly, immaculately clean. Highly recommended you get much more than value for money! Service was generally excellent, although on the Friday evening some friends of the hotelier turned up, and his professionalism in dealing with all his guests slipped (I waited about 30 minutes for a drink, and he completely forgot one order) They are fairly new to the hospitality trade and I hope that they can learn from this and ensure that all guests are looked after no matter what the circumstances.
Very friendly and good facilities
The Hotel was located in a very quiet location and the owner was helpful. He went out of his way to point out different places to see in the region. I plan on staying here again..
The owners were very friendly and went out of their way to make us comfortable. The food was tasty and good value for the price. We appreciated having wireless broadband available to use in our room. The water pressure for the shower was minimal and there was no soap in the bathroom.
Lots of services available at the hotel, and it is a short walk to the town of Hohegeiss. Nice room with kitchen, cookware & silverware (although no plates/bowls/cups) Internet access did not work with a standard wireless card - front desk wanted to sell me their wireless device for access.
Very friendly family-owned hotel. Excellent service and food.
Real warm welcome. Very quiet. Big room and good bed. Good breakfast and good regional food. We spent a very good time in this region and family Tronnier is really nice and attentive to make your stay as plaisant as possible. No push to spend more money at the restaurant. For foreigners, it will be interesting to translate menu at least in English and if possible in French.