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Spacious room, good service, friendly staff, English speaking staff
The clean modern design The charge of SFr (almost $30) a day for wifi internet access. It should be a free facility provided by the hotel.
Very comfortable. It's very quiet even along the street.(Double windows worked well.) Rooms are not big, but very clean and efficient.
Good & clean
Clearness and comfort
I liked the very high tech look and cleanliness of the room and hotel. I liked breakfast, dining room and one of the two front desk clerks. I wished that I was staying more than one night.
The location is excellent for business or just visiting the city of Zurich.
easy internet access, contemporary style, hotel airport shuttle the smallest room I ever had ( 201) with a single bed for 190 us dollars ...felt in a jail cell ..
Bar and restaurant closed on Saturday and Sunday
I was upgraded to comfort room once staff discovered that they made a mistake with part of my reservation. I booked room through a third party company and the hotel lost part of my reservation. These kind of things happen and the hotel was happy to upgrade my room type to the biggest room they have. This shows that some people (not all) at this hotel care about customer service. When I first checked in to the hotel, the young woman who checked me in was rude and short with me. I simply wanted to verify that the second part of my reservation was correct (I booked it in two parts for personal reasons). She quickly told me that I'd have to check out and check in again that day. But as it turns out they had lost that second part of my reservation and when I tried to check out and check in again, they said that the second part of my reservation did not exist. They had indeed lost that part of my reservation. Eventually they did admit it was their mistake and upgraded me to a comfort room, but because of the mistake, I was unable to make the first half of one day of my conference, which my company payed for me to attend.
too quiet. rooms too small and no warmth
Efficient; clean; comfortable;
It's location which is central and calm. "For a medium seize double room" it was tiny .
A warm and freindly service by all staff, small rooms but lovely and clean and quite adequate. Needed to have a larger bar because as a group of eight, we were made to feel unwelcome if we only wanted a drink and not a meal.
good location, hotel with a special charm walls are a bit thin, you can hear the neighbour talk, which is rather disturbing at night
Very friendly and helpful staff. Bed linens were very good and comfortable bed. Great neighborhood and easy safe walking. It was not full of tourists like old town but a short walk to old town if you like. One block walk to lake. We were there on Saturday/ Sunday and the parking was by hotel on street and very easy yo find. Charming place and people. I would recommend is long as you don't expect luxury, just clean and friendly Room was very small. sink in room and shower and toilet in a very small room...one person at a time. It was good for short stay , like overnight but wouldn't want to stay long. Very basic furnishings. Our room was over cafe so very noisy until 11pm.
Very friendly staff, good location and nice breakfast in the room. Perhaps an extra few pillows...
very clean, comfortable bed, good location, has a special charme individual rooms are very small, but nice nevertheless
Room 22 is far too small for two persons, bath room facilities are horrendous. Staff unfriendly not giving any service. Wastly overrated in star rating.
Polite personnel + good restaurant downstairs Absense of the air conditioning, lavabo in the corridor, bad wine in the minibar, very noisy environment.
quite far from centre of town
It's a very nice hotel. We upgraded to a bigger room @ extra ffr 20.
Very nice and quiet location, friendly staff and great breakfast.
The room and location
only one pillow for 2 people, same with towels, we arrived late so desk staff was gonge.
The staff Maybe too simple furniture
It was a short stay. The large room was great. The bed was small but comfortable.
Room and general atmosphere
Bed was comfortable, breakfast was great, coffee was even better. The staff placed a bowl of fresh fruit on our floor, which was a nice touch. When I arrived on a Sunday night, all restaurants in the immediate vicinity of the hotel were closed. People need to be aware of this if they are arriving late on a Sunday!
Clean and comfortable room in a quiet neighborhood near the lake Very accommodating staff. Good breakfast. No restaurant or fitness center.
The room was very spacious and well appointed. The floors were very creaky. Fortunately, we didn't have a problem with noise from the room above but I could see how it could be a problem.