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The staff were helpful and courteous. The complimentary breakfast was amazing, especially as an American who enjoys breakfast! The rooms were very inviting and comfortable.
Expensive but delicious breakfast Although we booked the room for three people, we were only provided with room items for two people, e.g. two chocolates!, two cups, drinks, towels. We were not provided with information about bedding for the third bed. I had to ring reception twice about this problem. Each time I was told that someone would sort this out right away. Eventually we discovered bedding ourselves in a cupboard and a staff member arrived andpresented us with an extra plastic beaker. I notice that other people have made similar remarks about this hotel.
building is quite nice, it feels well preserved without looking too outdated or without character. breakfast was a good variety of spread. they will accommodate guests for ice and other things if needed. would stay there again. some spare toiletries would've been nice, but not completely necessary.
Location was very good. Food served was very good with friendly service. I was very happt to stay there.
Nice clean room. quite location far from the center. need to use tram
Bed bug free bed I booked this online thinking it was a budget hotel, considering the price. Receptionist didn't greet us with a smile nor he was being rude or anything but room is already booked and we're checking in at 6pm so I guess he thought no need to be nice. Surprise came next morning. While we were checking out he asked 49chf and I was shocked as for why. It was for the breakfast we ate. Now, nobody told us anything about breakfast not being included and its hotels around this price range you would assume it is. I was really furious about it coz only salami yogurt and coffee at 22chf per person breakfast wow l. What a rip off! What annoyed us the most is that receptionist guy didn't give any info about absolutely anything but when it comes to collect money.... I even had to ask about the Internet connection, he said 'written on the paper', the stuff that he gave us with the room key.
Very friendly Personell, all of four I have met....makes the stay a joy ! Good breakfast in Restaurant nextdoor, but a bit of strange staff there.. Big rooms, so near to station you'd almost overlook the Hotel (=positive!) Will absolutely keep the adress for next time !
Room was very clean. Limited hotel staff. Breakfast is poor. Small iron room behind reception.
The size of the room was spacious, and the staff was very helpful. The tram was half a block from the hotel, and we were three stops from the main train station. We closed our windows at night because of street noise.
Clean with good location. Hotel is also a venue for rock and other concerts. Heavy metal rock concert downstairs first night with afternoon sound check with bass vibrating our upstairs room! Concert over by 11pm though. In room fridge mini bar not working. Staff persons over 2 days not so interested in fixing or replacing it. We were counting on using this to store food which we had to throw out. We are very flexible travelers but didn't feel staff wanted to make much effort.