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Reserved and paid for accommodation for 3 adults long time in advance; gave me a twin bed room, no accommodations for the 3rd person; when I requested a room as per my reservation and payment, the receptionist told me that they did not have a room for 3 adults (contrary to the booking and representation on line); one hotel employee brought a folding bed for the 3rd person. Definitely, we are not going back to this hotel!
Unbelievable friendliness and prompt assistance received from the staff, exceptionally clean and neat rooms, beautiful view No
The view over the lake is lovely (but the noise from the road adjacent to it in front of the hotel is not) Minimum facilities at the hotel, average service, very ordinary breakfast and service at breakfast is exteremely poor, slow and just non responsive. Not a very attractive position surrounded by car yards with new model Audi permanently parked at the hotel front entrance for marketing purposes during the day making one go around it. Cleanliness standards so so, the place was not vacuumed once in 3 nights I stayed there, the bits of paper or some black stuff near bed that was there when I arrived there, stayed there right through, glasses not cleared, etc.
every thing exept the extra charge, yes the extra charge it was 620 and they took 680,coz they told me that u have now lake view but that was orady mentioned
My room were checked by the maid 4-5 diffrent times per day, every day!!!!!
The location overlooking the lake, as well as being central to the old town. Comfortable bed and well insulated, quiet room
Nice rooms arrangment and nice restaurant. Pay tv ?! all tv channels should be open
excellent hotel, room very spacious with great view. Bed very comfortable quite warm at night even with air conditioning on
Clean hotel with nice staff.
The hotel is low aircondition thats we stayed on day only
functionnal, excellent service and friendly staff.
Good & clean
The location is excellent for business or just visiting the city of Zurich.
Bar and restaurant closed on Saturday and Sunday
I liked the very high tech look and cleanliness of the room and hotel. I liked breakfast, dining room and one of the two front desk clerks. I wished that I was staying more than one night.
Very comfortable. It's very quiet even along the street.(Double windows worked well.) Rooms are not big, but very clean and efficient.
Spacious room, good service, friendly staff, English speaking staff
too quiet. rooms too small and no warmth
I was upgraded to comfort room once staff discovered that they made a mistake with part of my reservation. I booked room through a third party company and the hotel lost part of my reservation. These kind of things happen and the hotel was happy to upgrade my room type to the biggest room they have. This shows that some people (not all) at this hotel care about customer service. When I first checked in to the hotel, the young woman who checked me in was rude and short with me. I simply wanted to verify that the second part of my reservation was correct (I booked it in two parts for personal reasons). She quickly told me that I'd have to check out and check in again that day. But as it turns out they had lost that second part of my reservation and when I tried to check out and check in again, they said that the second part of my reservation did not exist. They had indeed lost that part of my reservation. Eventually they did admit it was their mistake and upgraded me to a comfort room, but because of the mistake, I was unable to make the first half of one day of my conference, which my company payed for me to attend.
The clean modern design The charge of SFr (almost $30) a day for wifi internet access. It should be a free facility provided by the hotel.
easy internet access, contemporary style, hotel airport shuttle the smallest room I ever had ( 201) with a single bed for 190 us dollars ...felt in a jail cell ..
Clearness and comfort
Room 22 is far too small for two persons, bath room facilities are horrendous. Staff unfriendly not giving any service. Wastly overrated in star rating.
A warm and freindly service by all staff, small rooms but lovely and clean and quite adequate. Needed to have a larger bar because as a group of eight, we were made to feel unwelcome if we only wanted a drink and not a meal.
Very friendly staff, good location and nice breakfast in the room. Perhaps an extra few pillows...
good location, hotel with a special charm walls are a bit thin, you can hear the neighbour talk, which is rather disturbing at night
Polite personnel + good restaurant downstairs Absense of the air conditioning, lavabo in the corridor, bad wine in the minibar, very noisy environment.
quite far from centre of town
Efficient; clean; comfortable;
It's location which is central and calm. "For a medium seize double room" it was tiny .
Very friendly and helpful staff. Bed linens were very good and comfortable bed. Great neighborhood and easy safe walking. It was not full of tourists like old town but a short walk to old town if you like. One block walk to lake. We were there on Saturday/ Sunday and the parking was by hotel on street and very easy yo find. Charming place and people. I would recommend is long as you don't expect luxury, just clean and friendly Room was very small. sink in room and shower and toilet in a very small room...one person at a time. It was good for short stay , like overnight but wouldn't want to stay long. Very basic furnishings. Our room was over cafe so very noisy until 11pm.
very clean, comfortable bed, good location, has a special charme individual rooms are very small, but nice nevertheless
Room and general atmosphere
Very nice and quiet location, friendly staff and great breakfast.
It was a short stay. The large room was great. The bed was small but comfortable.
The staff Maybe too simple furniture
It's a very nice hotel. We upgraded to a bigger room @ extra ffr 20.
The room and location
Clean and comfortable room in a quiet neighborhood near the lake Very accommodating staff. Good breakfast. No restaurant or fitness center.
The room was very spacious and well appointed. The floors were very creaky. Fortunately, we didn't have a problem with noise from the room above but I could see how it could be a problem.
Bed was comfortable, breakfast was great, coffee was even better. The staff placed a bowl of fresh fruit on our floor, which was a nice touch. When I arrived on a Sunday night, all restaurants in the immediate vicinity of the hotel were closed. People need to be aware of this if they are arriving late on a Sunday!
only one pillow for 2 people, same with towels, we arrived late so desk staff was gonge.