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smoking area house keeping is too early
Nice, pleasant and very accomodating staff, friendly to Americans. Clean rooms with US, UK and EU outlets (along with Swiss). Some rooms have a nice view of the river and the city/train station and park. Room was very clean and Poor parking facilities. Expensive and difficult to park a "normal" sized car. A 10-15 minute walk to eating areas. Thai restaurant was expensive and so-so.
Its luxury hotel, very nice river view,very good staff, quick chick in and chick out. Daily breakfast are the same no changes!!no multy choices
Very friendly service unreasonable prices for food items ,Wine
the Upgrade to a beautiful suite overlooking Zurich with a panoramic view. The bed was the most comfortable bed I've ever slept in.
Executive lounge was great. Breakfast was great along with availability of wine and other drinks. Light food served in late afternoon was disappointing and was not what I expected. Food was more like snack sand very little choice.
Clendiness, efficentcey etc was good. The room given was a in a corner with a proper view.
Location to Central Zurich Somewhat pricey
the service was very good and very good location and the room size is very good also
Very clean, quiet to sleep, nice bathroom, good restaurant & bar Staff started cleaning from 9 o´clock... we were still sleeping - disturbing
i think i enjoyed living at marriot and the its location is very approachable and its a luxurious place to live .... i had booking btu when i came to hotel the room was not ready so i waited for somtime so this shouldnt be happened and a lack of management so try to look at this next time ....
Location and staff. both terrific.
very nice location
Location is perfect. Close to the station, the shops and business centers.
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
Really great location in Zurich. Can walk to most of the sites or grab a tram right out front. We had a junior suite and the size and layout were great. Very helpful staff. No complaints. Would definitely return.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
Location. Next to main train station and river. None
location, good restaurant downstairs
it is conveniently located, but rather old, albeit well maintained no decent parking facility
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Spacious room. Very quiet. Nice breakfast. Five minute walk to train station, 10 minutes to historic area. Staff very friendly. Lighting was a bit dim in the room. Work desk in a rather dark corner. Heat was on (Sept) but not quiet warm enough in the room.
Convenient location to Bahnhoff. Cleanliness. Friendly and helpful hotel staff. When asked, restaurant servers stated service was not included. This is not correct in Switzerland. The menu should reflect a statement concerning included services.
room was ready only at 15 30
Location was very good. Food served was very good with friendly service. I was very happt to stay there.
not much very expensive for what we received, and the staff were not helpful at all
building is quite nice, it feels well preserved without looking too outdated or without character. breakfast was a good variety of spread. they will accommodate guests for ice and other things if needed. would stay there again. some spare toiletries would've been nice, but not completely necessary.
the interior design for the same price one can stay 3 or 4 nights in a similar hotel in any other european country
Great location. Staff very helpful. Value for money.
Great location and value for money. No complaints.
Friendly, efficient staff. Ultra modern room, spotlessly clean. Great breakfast with extensive selection of food.
The breakfast is too simple.
The location is great: a five minute walk from the train station with no hills to climb. Central to Zurich: shopping is minutes away, great restaurants are everywhere (Cicino for absolutely the best pizza and Italian food in Zurich). Staff very friendly and multi-lingual.
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
Friendly and proffessional staff, hotel location and excellent service no
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
centrally located no
We loved our dinner at the hotel seafood restaurant.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
Seen many nice hotels and this is one of the best.
yes, it`s expensive but the hotel is pure class.
It's in the middle of the city. For this high room price, the breakfast should be included!
Attitude of staff, room layout, amenities.
The friendliness of the staff and the birthday card, champagne.
I like fitness,eating,room service. I like every things in this hotel.
rooms and service decoration
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
Temperature of shower water doesn't stay the same.
Every thing OK
The room was spacious and very clean and the hotel's location close to the main city center is great. Friendly staff and inhouse car parking. Breakfast was not included in room price and was far too expensive.
Very small bathroom, strange smell in the room
We have been traveling for 5 weeks and this was the nicest hotel we stayed in (better than the luxury Hilton in Rome by far). The rooms were comfortable and luxurious without being "fru fru" (excessively fancy with too much decoration, too many pillows, etc.). The rooms had everything we needed, presented in a useful, thoughtful way.
the hotel very good located and nice also only 5 minutes walk to the main station , everything was good . the bed mattress was soft and we could not sleep at the first night , we asked the housekeeping to change it to us and they manage to but a wooden board underneath it to support the matters than it is OK . so all in all we did enjoy our stay .
A very pleasant stay,highly recommended. None
Great central location. Staff very friendly and helpful with directions. Our room is fairly small but very comfortable. Super comfortable bed, bedding and pillows. Quiet, no noise at all. Breakfast was included in our stay and was very tasty and high quality. The breakfast staff were sincere as well. Parking was an extra charge but that is the case with all the hotels. It was underground so you could park and have complete peace of mind. The main station is very close and is open Sundays also if you need anything or want a place to eat. Needs a greater mini bar selection.
Very comfortable and quiet. Excellent quality and variety of the products offered in the bathroom (shampoo, conditioner, body lotion, etc). Location was excellent for those who prefer a quiet place but at a walking distance of the lively old town in Zurich. Everyone of the staff was extremely helpful and amiable. Comfortable garage. I would definitely recommend this hotel.
Brilliant location, very good service, welcoming staff, comfortable rooms, free internet, close to the main railwaystation, wi-fi connection
Easy to find the location, near the central station, near Centrum The hotel didn't release deposit on my credit card
Hotel Continental Zurich was a superb experience for us. It was within walking distance of the station and an excellent tram service and also the old town and virtually everything one would want to see and do in Zurich. We had a lovely, quiet, well appointed room, immaculately presented. There is an excellent bar, elegantly appointed, the whole hotel is a very pleasant place to stay. We enjoyed a very pleasant room service dinner one evening. There was one small glitch in checking out, the room rates didn't coincide with the confirmation we had received from Bookings.com and the hotel. It was politely explained (and immediately corrected) as a computer error because there were room rate changes over the two nights we stayed.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
Great little hotel in a great location.
Location and excellent breakfast Too noisy in the street side rooms
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Excellant location and staff very helpful and friendly.
The location of the hotel was perfect.
Easy access to trams, helpful staff, rooms all had pleasant verandas
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
location to bahnhof inexperienced front office staff
Noisy group in next room kept me awake, and required badgering of reception to get this
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
Close to transport and facilities Breakfast was inadequate and very expensive
cozy style of room with a balcony Poor breakfast
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
Location is great.
Location Noisy bed
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
the location is very strategic. very near to old town and main station
Close to central train station small room
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
Very good breakfast a bit run down and expensive for value
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
Very good location. Superior double room big enough & comfortable,very good breakfast,
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
convenient and very near to central station
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
Pleasent, quiet, Sympa, location, have been before
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
the room is clean & very comfortable. you can have breakfast at your room. The breakfast is good.
Food Room design. No water in shower
Excellent location, personal attention, large rooms, well equipped, a fair price. Lack of Mobile Internet, bed not comfortable enough
Feel this could be very unique category of the hotel with all suite rooms at the reasonable price. It is located near from Bekenhof tram station(2nd from Central station). The room is extremely well furnished with very modern atmosphere. No hotel staff is available after 2100.
If you require a grand hotel with impressive expansive lobby and liveried doormen to acknowledge your arrival and impress your business associates and friends, stay somewhere else. EMA House is not the place for you. By booking ahead for a couple of days during the first half of January, I stayed in a suite that was spacious and very comfortable in a modern building. The hotel is all suites but no restaurant. However, breakfast is served to order and very abundant and promptly as well. I did not use the kitchen or the extra guest or children’s bedroom but they can be booked if required. Lots of space well laid out in entrance area, living room, bedroom and bath. Plenty of hanging closet space and drawers provided in built in cabinets as well as a safe big enough for my huge laptop computer. A couple of attractive stylish furniture pieces and a large work table and desk perfect for working. Good security awareness and value for money. Hard wired internet service and direct dialed telephone service at favorable rates is suitable for business people and the very well organized staff is prepared to assist you in any way possible. Excellent communications twenty meters from the #11 or #14 tram stop or within a fifteen minute walk to the main station for trains that will bring you into the city center from the airport or other points of origin.
Very friendly and helpful staff and pretty good value as everything in Zurich is so expensive. I was given a huge room which was very quiet and airconditioned. The location is a little out of the centre, limiting your restaurant options, but the tram stop is just outside and will get you to the town centre in 10 minutes.
Breakfast was plentiful, varied and delivered to your room. Great shower and very helpful staff. Comfy bed. Very close to tram stop. Lack of staff in the evening
Apartment / suite style hotel. Excellent staff. All was good
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
His location Poor Internet services for clients
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
very good location.comfortable room.nice service.
clean, efficient, well-sited.
Staff were very helpful and friendly
We enjoyed the location of the hotel near many of the things we wanted to do. The hill wasn't a problem since the tram was so close. The noise from the street was a small issue during the night; however, not too bad to cause us not to come back.
Staff were courteous and helpful. Room was well appointed. Close proximity to centre of Zurich with Tram stop almost immediately outside.
The modern Swiss look and feel of the room The distance away from the happening area of Zurich. Although the walk was only 15 minutes, I would have liked to stay closer.
Clean, design hotel. You have to move by tram. It is not very near to the center.
Good value for money, interesting "Zurich historic personality concept". Room showers may not be comfortable for basketball team members to stay.
the breakfast menu rather modest facilities, very basic rooms
No free internet access.
the architectonik emviroment the door of the toilet should close better :)
Excellent location, very helpful staff, variety in breakfast and extremely clean bedrooms None
Extremely helpful and friendly reception staff
I was on the top floor. It was extremely hot and humid even though there was a fan in my room.
I like the structures, the forniture, the charme, the rooms and the position. It' s near the Central Station and the old town. My favourite hotel in Zurich.
Excellent location, friendly staff, basic but nice breakfast.
I was first given a modern room with graffiti, but disliked it and asked to change to a classically set room, without anything written on the walls. My request was immediately answered and very friendly receptionist changed my room to a better one. People always smiled and were helpful and always willing to assist in any matter.I have stayed in this hotel quite a few times and it will certainly be my hotel of choice next time i visit Zurich. Everything was lovely!
The clean rooms and the minimalistic decoration.
Most of the staff was very friendly, they lent me an umbrella everytime I needed it and they gave me instructions to visit some places in Zürich. The day I left there was a man attending in the counter and he said he could not give me the receipt of the hotel payment because that was a matter I had to solve with Kayak.com. Now I need that receipt to justify my expenses and I don't know how to obtain it.
Friendly, efficient and helpful staff. Good breakfast in pleasant, clean environment. Room was well furnished and everything in good working order.. Coffee machine a nice extra. Situation somewhat noisy, but solid windows kept out the noise.
good location and simple
I loved the room ! It was simple but very comfortable the breakfast times could be prolonged until 11 on the weekends and the check out should be until noon
right in the center of old town. very good location to see old and new city. nice resto's around. no hotel parking, private (paid) parking around though. room is indeed qulaity. well i honestly didn't need that much in my room and i thought i could have stayed in less expensive place without much of those comfort. staff was ok, but not cheerful (!).