I didn't get my booking confirmation. What now?

Contact the company you booked with to request your confirmation or get help with your reservation. KAYAK searches hundreds of travel sites at once, helping you compare and choose travel options with confidence. The booking company manages your reservation and can access, update or resend your confirmation.

First, check your spam folder. Your confirmation email may have landed in your spam or junk folder. Check there before anything else.

Figure out where you booked.

If you booked on KAYAK with one of our providers:

• Go to your Booking receipts to find your confirmation details and support information available around the clock.

If you were redirected off KAYAK to complete your purchase:

• You’ll need to contact the provider directly. KAYAK doesn’t have access to resend confirmations for bookings made on other sites due to data privacy

Not sure who the provider is?

Here’s how to find out:

• Check your credit card or bank statement for the company name that charged you
• Review your browser history to see which provider’s site you landed on after leaving KAYAK

Get your confirmation resent.

Once you’ve identified the provider, contact them directly and request they resend your booking confirmation.

What KAYAK can and cannot do.

KAYAK is a travel comparison website. We search hundreds of sites simultaneously, enabling travelers to review and select their travel options with confidence.

Contact the company you booked with to request your confirmation or get help with your reservation. KAYAK helps you compare travel options, while the booking company manages your reservation and can access, update or resend your confirmation.