How do I manage a flight reservation?

KAYAK compares flight prices and connects you with airlines and travel agencies to complete your booking. The provider you booked with manages your reservation. Contact that provider directly for help with your booking.

Who to contact.

  • Check your credit card statement for the payee name
  • Go to Booking receipts on KAYAK to locate your provider’s information
  • Review your browser history to see which site you were redirected to after searching on KAYAK
  • Re-run your original search on KAYAK to see which provider’s site the booking was made on

How to change your flight?

  • Identify your booking provider using the methods above
  • Review the change policy on your reservation confirmation (policies vary by provider and the options you selected at booking)
  • Contact your provider’s customer support directly to request the change

Please keep in mind that KAYAK cannot access your booking to make changes or resend confirmation emails.

How to cancel your flight?

  • Identify your booking provider using the methods above
  • Review the cancellation policy on your reservation confirmation
  • Contact your provider’s customer support directly to request the cancellation

All cancellations must be processed by the airline or travel agency that issued your ticket.

How much does it cost to change or cancel a flight?

Flight change and refund costs are determined by the provider that issued your ticket. Check your reservation confirmation or contact your provider directly for specific policies.

For more information.