What is KAYAK's refund policy?
Your travel provider’s refund policy applies to your booking. KAYAK is a travel search engine that helps you compare options, while the provider completes and charges for your booking. Contact the provider directly to request a cancellation or refund.
Who handles refunds?
The company that charged your credit card or bank account is responsible for processing your refund. This could be:
- An airline (for flights)
- An online travel agency (OTA)
- A hotel
- A car rental company
- Another travel company
KAYAK is a travel search engine that helps you compare options, while your travel provider completes and charges for your booking. Contact that provider directly to request a cancellation or refund. Learn more about how KAYAK works.
How to find your provider and request a refund.
- Check your credit card or bank statement to see which company charged you
- Log into your KAYAK account and go to Bookings to locate your provider’s contact details
- Contact that provider’s customer service directly to request your refund
What if the price drops after I book?
Contact the provider you booked with directly. KAYAK doesn’t handle price adjustments or partial refunds. The provider will determine if you’re eligible for any refund based on their policies.
If you notice a price inaccuracy on KAYAK, you can provide feedback using the Price inaccuracy feedback form.
Key things to remember.
- Refund eligibility, timing and amounts are determined entirely by your travel provider’s policies
- KAYAK makes it clear at checkout which company you’re booking with
- If you’re unsure who to contact, your credit card statement and Bookings section will show you the provider