The crew was very professional.
The WiFi was very intermittent and made the entertainment hard to watch.
Boarding and entertainment were good..
Over an hour delayed and unlesss you pay up the seating is very cramped
Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe
People who help me with my 87 year old mother we extremely thoughtful.
I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!
Awesome and helpful crew
Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location. Food was not good, and drink service was only done twice on 17 hour flight. It took an hour to start taxiing after we were all seated and left the gate.
Onboarding crew was a bit rude and rushing everyone. Forcing people to check in bags even though there was still space in the overhead bins.
Left on time and arrived early both ways.
Entertainment and timeliness of the departure and arrival.
- each seat has cable television (even for very short flights) - I was asleep my whole flight from Long Beach to SFO but the pilot was great! came over the speaker to let us know there was a great view of the sunrise and what we were flying over below. - dimmed the lights for the flight since so many people were sleeping on the early flight
Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me.
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