Boarding was very easy , no long line , trip was on time .
Staff was friendly
United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.
Crew was great and helpful!
Not enough options for people with celiac.
Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.
Flight was delayed over 8 hours due to "mechanical issues." Went from a nice 757 to a 737 which was a little more cramped.
Sears we're toooo small
OLD OLD plane with hard seats and tiny screens
Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess.
staff was fine
old old plane, very uncomfortable. Tiny bad screen made movies pointless
KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights...
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