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Top 4 airlines serving from Ankara Province to the United States
Scores according to KAYAK customer reviews
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Cons: "Mu luggage got broken"
Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Pros: "Need to give people cheap access to wifi"
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Cons: "Boarding in Qatar was a bit disorganised."
Pros: "Everything was good!"
Cons: "More movies, no wifi, better food"
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pros: "Good, comfortable and smooth flight. Food was better than expected."
Cons: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Pros: "The crew was very nice"
Cons: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Cons: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "Very spacious, good food & service"
Pros: "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Cons: "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."
Pros: "Service was good."
Cons: "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."
Cons: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Pros: "The crew, they were very pleasant and good about taking care of our needs."
Cons: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."
Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Pros: "I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)"
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Pros: "Absolutely nothing!!!!!"
Cons: "Again, our flight was cancelled without notification!!!!!"
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Cons: "No entertainment service from Doha to New York"
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Cons: "price and comfort"
Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Cons: "Time of flight"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Pros: "Great Crew, seat space was great too"
Cons: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Pros: "Everything was good."
Cons: "Could have preferred more snacks or fruits which we could pick up while flying."
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Pros: "Same as my above review."
Cons: "Same as my above review."
Pros: "See above"
Pros: "Fligjt om time. Smooth landimg Friendly environment."
Cons: "Could have provided asian dish from.doha to.newyork.flight"
Cons: "No facility for baby"
Cons: "This was my first time with Turkish airline , the airbus from Chicago to İstanbul was quite old and seats were not comfortable while the plan form İstanbul to Islamabad was perfect . Thank you Turkish airline"
Pros: "Crew and service was wonderful even on a shorter flight"
Pros: "Fast and easy."
Cons: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
Cons: "The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough."
Cons: "delayed flight management"
Cons: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Cons: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Cons: "No delays would be good"
Pros: "Everything was fantastic"
Cons: "Prices please low and cheaper"
Cons: "I didn't fly, they opened counters late"
Cons: "No entertainment"
Pros: "Overall good experience"
Cons: "Bathrooms were already dirty upon boarding"
Cons: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Cons: "When my first flight was late, Turkish air took 5 hours to rebook me. Two people forgot that they were helping me and when I asked why it was taking so long, they had to start over. One woman didn't even look at me, she was just on her phone playing a game. Every step of the process they asked me how I could have missed the connection....it landed 20 min before the next one took off!!!"
Pros: "Excellent service"
Pros: "It was good the service onsite the plane"
Cons: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Pros: "Boarding and arrival was on time."
Cons: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Pros: "Good food Hotel accommodations were okay once we had to stay overnight."
Cons: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
Pros: "I had heart surgery and they would not refund us the money Even after I got a note from my doctor that I would die on the airplane from the cabin pressure change they did not care"
Cons: "Nothing they suck"
Pros: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Pros: "The crew is always very friendly and helpful. Plenty of space in the overhead bins."
Cons: "The seats are cramped just like any airline."
Pros: "The food was decent and they seem to want to please."
Cons: "I always try to avoid the airline because they keep the cabins so uncomfortably hot. No matter how many clothes you take off or complain it is like a Turkish bath. It is torture."
Pros: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Cons: "Tightly set seating was very uncomfortable."
Cons: "the most stupid customer service representatives I've seen in both call center and point of sale"
Pros: "Crew,boarding,comfort,entertainment and food."
Pros: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Cons: "Lounge at Ankara not comfortable and food need to change"
Cons: "The space between the seats were narow"
Pros: "It's always pleasure to travel with Turkish airlines."
Cons: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Pros: "Delicious food, fantastic entertainment system, power plugs and USB plugs at every seat. The amenities kit everyone gets is fantastic and sure makes the flying experience feel more special."
Cons: "Too many ads and promotional messages, not letting to use entertainment system much."
Pros: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."
Pros: "Great crew... and good legroom..."
Cons: "No entertainment like video etc."
Cons: "It never happened."
Cons: "We were flown by AnadoluJet which is a fully owned subsidiary of Turkish Airlines. We were notified of that change until checking in time. The seats weren't comfortable and leg space was too small. The food was poor. A chess sandwich and nothing else."
Pros: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Cons: "Too tide in front of the chairs"
Pros: "It was a smooth flight."
Cons: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."
Cons: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
Pros: "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
Pros: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Cons: "This is not a Turkish Airlines issue, per se, but an airport problem. Ataturk is very spread out and there are far more planes than gates. More often than not, the plane parks way out in the back 40, and shuttle buses take you to a processing point. If you have less than a 2 Hr layover, and you're switching between Domestic and International flights, you will need to walk at top speeds, or run. Passport Control and multiple security checkpoints could easily cause you to miss your flight."
Pros: "Great Food, adequate seating, helpful staff, efficient boarding"
Cons: "The airplane was a really warm temperature when we boarded."
Pros: "The personal is always very very friendly."
Cons: "We did not have any TV"
Cons: "Flight was in time, comfortable, fantastic service"
Pros: "Pleasant service, good food, and excellent entertainment"
Cons: "One of my checked bags was lost between the two flights"
Pros: "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
Cons: "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."
Pros: "Great staff and smooth on time flight"
Cons: "Small plane"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Cons: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Pros: "fast boarding"
Pros: "There was nothing to like."
Cons: "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"
Pros: "The fact that it was indeed a plane that went to europe. that's it."
Cons: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Pros: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Pros: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Cons: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."
Cons: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."
Pros: "The snack/ breakfast was not very good"
Cons: "Long flight"
Pros: "Awesome. Very comfortable even in economy seats. Great entertainment"
Pros: "The Staff"
Pros: "Flight attendants very nice and efficient"
Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Pros: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Cons: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Cons: "great and easy"
Cons: "I selected my seats online before the flight. It seems my seat assignments were changed (many other customers complained of the same issue). I have siliver status on United and was told that there was no way to be considered for upgrade to different seat. I was told that the list was already full of higher priority customers. Yet at the same time the same employee announced those seats were available for purchase at $200 Euro for others. It seemed in both cases Lufthansa shuffled around passengers out of their selected seats for unknow reasons and also werent honoring frequent flier status programs for changing seats. Furthermore, the in seat entertainment did not work and it took quite a bit of effort including trying to move seats to get the flight attendants to reset the system (they said it would affect other customers who didnt have problems with their entertainment system). 8+hour flight is long flight to not have the system working. eventually the fixed it a couple of hours into the flight."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "The people, the service, the seats, the timeliness... (I did not fly from Washington to Munich on Lufthansa; I flew back on Lufthansa.)"
Cons: "Nothing. They were great."
Pros: "Good service"
Cons: "27 hours of delay. Nobody cared about our booking. Almost no service counters open. Worst airline service ever"
Pros: "Great food options, blanket and pillow, and free movies was the best"
Pros: "The crew was friendly and helpful"
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"
Cons: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Pros: "Great flights. No problems. Used a different company to schedule my return flight and having trouble with them. Wish I'd stuck with Kayak!"
Cons: "Bad food, surly crew, old plane nor properly cleaned, ancient entertainments system, cramped seating"
Pros: "Crew was very responsive to travelers' needs, although when we had to run across the terminal and were out of breath and explained why to the crew, and there were tons of empty seats in both first and business class, I think it would have been very easy to upgrade us as a good faith gesture because we were so upset that we had not been directly transferred to the aircraft as others coming from the late Vienna to Munich flight had been."
Cons: "I ordered low cal meals for myself and diabetic meals for my husband. Both were identical in contents, and frankly, they were among the worse airline food I have ever had. The hot lunch was inedible -- just clumps of polenta. The "dinner" was a slice of ham, two cukes and a tomato slice, all on three slices of thin sour bread with what appeared to be butter? Truly awful. And again, our luggage didn't make it to D.C. with us, despite additional time after our boarding for "loading.""
Pros: "The flight was quick, getting on was no problem. The crew were friendly, I was comfortable in the seats on the short trip, but I think more than two hours would have been trouble (I'm tall). The food sufficed for a quick trip. I only say Good because the food was good, not outstanding. Entertainment was pretty much magazines."
Cons: "Everything was really just as I expected it to be, nothing too flashy or exciting."
Pros: "The food, comfort and very good costumer services"
Cons: "Movies very short selection"
Pros: "As always with Lufthansa everything went really smooth and timely. I also got my vegan meal which was quite good and the seats seem wider and with more legroom than on other airlines. The crew was very pleasant and attentive."
Pros: "Good timing, organized, nice attendants. excellent crew"
Cons: "Seats were little tight but overall excellent flight and friendly crew."
Pros: "Being a short person, the seats are very comfortable . My feet could touch and rest on the floor. It appears funny but it makes a big difference to a 4 feet and 11 inches person travelling long distances. Overall my experience with LH is excellent."
Cons: "The noodle chicken had too much tomato sauce; otherwise, everything was very good."
Pros: "Crew was great. I was traveling with 2 young kids and it was great experience."
Cons: "I don't like that nobody contacted me yet about my demaged luggage."
Cons: "A worker at the check-in stand in Schiphol airport was very rude. We didn't get Lufthansa even tho I booked through them. And instead we got America airlines."
Cons: "overlay duration is too bad ....its takes 30hrs instead of 19hrs journey"
Cons: "I booked Lufthansa. I should have been on a Lufthansa flight not a United flight which is a inferior airline."
Cons: "Flight was scheduled for 5pm, our connection was late but we mangers to run to our gate @ 4:45pm And it was to late- dors closed So I waved good bat to our plane - it was right there So instead of 1 hour layover it's 16 hours"
Pros: "The crew was attentive and effective. The vegetarian food was excellent. Plane was clean. Bathrooms were checked regularly."
Cons: "Generally, I'm a happy camper and easy to understand some "discomfort" that comes with traveling. Return trip operated by United. Terrible experience. No legroom[I'm 6'-2"]. The seat confinement was so stressing that it was impossible for me but just to extract myself and find a place where i just could stand. Meaning I was standing most of the trip. My wife and myself are globetrotters and this was one of the worse flight experience ever."
Pros: "I would not have selected Lufthansa for this round trip, had I know UNITED is involved period. Can not folks integrate your systems so that boarding passed for united can be printed before the start?? It is the internet age folks, wake up before Emirates eats your lunch!!!"
Cons: "thanks for the survey, but do something and avoid united with UNITED!!!"
Pros: "We were seating toward the rear of the plane and they run of the food options for dinner. So we were stuck only with whatever was left."
Pros: "empty seat by me"
Cons: "paying $17 for wifi, food sucked this time"
Pros: "I loved being upgraded to premium economy! :-)"
Cons: "for a 9 hour flight there was not enough food served - 1 lunch and 2 snacks left us hungry///"
Pros: "-The large selection of movies helped pass the time during my 8+ hour flight."
Cons: "-None of the power outlets ever seem to work on airplanes (including this one)."
Pros: "The additional leg room"
Cons: "it was cancelled."
Pros: "Flight attendants were wonderful and helpful."
Pros: "Took off on time"
Cons: "No food, need to pay for a second piece of a hand luggage! Duty-free shopping is not fun any more when you need to pay for extra packages you aquired in shops to take them onboard."
Cons: "They changed my flight to a airline!!"
Cons: "Everything, including service, condition of the airplane, prices, food, quality."
Cons: "there were no personal screen but a central screen for about 5 rows and not only that, they didnt even give us headphones to see the movie that no one want to see everything on the flight besides water was NOT included and you were asked to pay extra money for a cup of juice or coffee. the chairs weren't comfortable at all and very dense. the airplane was old and not in a good condition. that will absolutely be my last flight with this company. I'm very disappointed."
Pros: "The staff was very pleased and professional"
Cons: "Boarding and the food on the board and at the airport"
Pros: "Nothing everything bad, checkin girl fighting with the customers, boarding staff very bad"
Pros: "Ended up being in Kiev an additional 10 hours due to a mixup with the airline. At least they provided meals for us at the airport."
Cons: "One stewardess was completely with a nasty attitude to several people. She did not change at all during the entire flight. And she is racist."
Pros: "Completely uncomfortable"
Cons: "And the flight was delayed on the runway in Kiev, Ukraine for 2 hours which cause me to miss my connection."
Pros: "The price was cheap but you paid for it in other ways!"
Cons: "I have never been experienced such terrible customer service in my life. Flew RT from NYC to Dubai. Flight from Kiev to NYC was delayed. The customer service rep who was the transfer agent when we arrived in Kiev from Dubai was so rude and dismissive. She could not tell us what time we were now going to arrive in NYC. I contacted the airline 2 months before our departure & asked for a window & a middle seat together. I received an email confirmation with the assigned seats I requested. However, the agent handed me tickets with two separate middle seats! I advised her that i had already reserved seats together months ago & she told me too bad, they can change our seats if they wanted to! I was completely shocked that they gave our seats away & at how rudely she treated us. We also tried to ask another agent at the gate what time we would now be landing in NYC (because we were clearly going to miss our connecting flight and needed to make arrangements) He was even more rude to us than the first agent! He said "how am I supposed to know that" then he said he couldn't help us and he needed us to move out of the line. When we asked if he could possibly look it up on his computer he completely ignored us & started talking to the person in line behind us. I was shocked at how bad we were treated & how little the agents knew. We finally found an information desk and one woman told us the flight time was 3 hours. When we told her that it took us over 9 hours to get to Kiev the week before, she then said it was an 8 hour flight. Needless to say it was actually a 10 hour flight. We were told that the reason the flight was delayed almost 4 hours was because the plane would not be getting to the airport until the new scheduled departure time due to delays in another city. Well we witnessed the plane in the gate more than 2 hours before we loaded. It was there the entire time, so that was obviously a lie. The seats were tiny and cramped and they do not have individual TVs. So uncomfortable for 10 hours! Since we missed our connecting flight in NYC, there were no more flights leaving that day so we had to stay the night and fly stand-by the next morning. All the flights were full due to it being the holidays so it took us over 45 hours to get home. Thank god that we were flying on Southwest Airlines from NYC to ABQ. They were so helpful and made sure to get us on whatever flight they could to get us home. Thankfully they had great customer service and were at least able to make the end of our journey a little bit better. I will tell everyone I know to NEVER fly with Ukraine Int. Airlines, no matter how cheap the ticket is. Spend a little more money on go on a reputable airline that will at a minimum have basic customer service. The boarding was a disaster as they kicked everyone out of the holding area and then made us all reenter after they checked us all off a list. We then stood in another line to board. We left even later than the new scheduled time."
Pros: "No Coca Cola during the flight"
Cons: "Passengers were like sardines, the flight was delayed and not on time"
Cons: "the flight was delayed for 8 hours, and I didn't get any reimbursement for that"
Cons: "My fiancée flew Ukrainian air and got sick from the food they fed her. They gave her menthol to smell so she wouldn't be nauseous, but we had hoped there would be some pulls of something she could take to help her feel better."
Pros: "crew friendly and boarded us on time."
Cons: "flight was two hours late and I missed my US connections, costing me time and money. No apology given. The person beside me took up 1/4 to 1/3 of my seat. 11 hours cramped next to a very large person and a crying baby is not my idea of a good flight. I will never fly UIA again."
Cons: "Plane was outdated. Seat was not comfortable. There was a 3hr delay, which made me miss my flight from New York to St. Louis. I had to stay in New York overbight, which cost me all together $604.00 plus meals. This practically doubled my travel expences."
Cons: "bad food"
Cons: "Service, seats too small, very tight"
Pros: "Smooth flight and on time."
Cons: "Cramped seating, old seats with no amenities like personal viewing screen and USB charging. Dirty toilets and a general rundown appearance. Unless they make better pricing and appearance I will use another airline."
Pros: "Offer shelter and food during the delay. T"
Cons: "Delayed flight.After boarding hold passenger on a plane for around 2 hours before departure."
Pros: "Crew is great with the tools or lack of them that they are provided with."
Cons: "Delay without an explanation. Left a voicemail asking me to call them back while I was in a different contry. I emailed to every email that I found on their site (3 addresses). Revived an automatic respond but that's it. Luckily was flying through Kyiv and was able to speak with an airline representative and arrange my connecting flight. Representative suggested to add me to a 10+pm flight (I would land in Nyc at 4:35pm). After keep asking to look for other, possible earlier, flights I was rescheduled for a 6:45pm flight. However, once landed in Nyc I was asked to find a crew member before leaving the plane. Once I did, I was told that I got rescheduled once again to a 10:20pm flight (5 hours of waiting). When I asked why was I rebooked again without my notice, they didn't explain and then I asked if there are other earlier flights - I was told yes there are but they won't make any other changes to my travels. Also only their Kyiv office can make any changes the one in Nyc is just following instructions and not a fully functional office (useless)."
Pros: "It was completely great and the price was awesome!!"
Cons: "My Flight was delayed almost 10 hours without any explanation or assistance. After a few hours i was offered a meal that looked even less appealing than the in-flight meals offered. I spent my day sleeping on an airport bench and trying to replan my business activities that were delayed due to this flight. Will not use this travel agency or airline again."
Cons: "There was no meal option when I bought the ticket, so I got a very stern look and reprimanded because I didn't order vegetarian...so I didn't eat for 10 hrs. Generally rude and short, which I can understand somewhat because I did not speak the language."
Pros: "Roomy seats. Flight attendants were very friendly and constantly checking on us. Food was good. In flight entertainment was also good."
Cons: "Seats are small."
Pros: "Convenient direct flight from Kiev to New York. The food this time around was good."
Cons: "Only just enough leg room and no elbow room at all."
Pros: "I don't know why it takes US Carriers so long to get off the ground! These guys know how to get ppl seated, gear stowed away and take off immediately. We were never on the runway more than 15 minutes before it was wheels up and on our way- even at JFK. Love this airline!"
Pros: "Nice people at check-in and the crew. They tried their best and did accomodate my special seating request."
Cons: "Old entertainment system. OK food on the way from Ukraine, not as good on the way from NYC. On approach pilot kept changing the throttle down to idle and back up many times. Anyone knows why?"
Cons: "The flight was interminably long with so many crying children who would shriek at 3 minute intervals. The person sitting next to me was so large that I could not put the armrest down in the middle and he had the entirety of his leg pressed against mine for the duration of the flight. The food was horrible and gave me stomach problems. The airplane was old and seemed rickety. The in-flight service were 3 movies put on sequentially over a tiny central monitor which were subbed in Chinese."
Pros: "Room between seat rows. Courteous and helpful crew."
Pros: "2 checked in suitcases"
Cons: "Everything! I don't like Ukraine international airlines and I won't recommend them."
Cons: "Service is really horrible, they only have water and some juices if you want cola you have to pay 3 euro... they didn't have enough blankets, restrooms were dirty, they didn't care. I'll never ever buy ticket on Ukraine airlines, even Azerbaijan airlines are batter."
Cons: "Aggressively slow boarding with no opportunity to sit down"
Cons: "Horrible service!!!!"
Pros: "We liked having the direct flight."
Cons: "The flight crew to Ukraine was rude. The seats were very close together. My 14 year old commented on having to be so close to a stranger (touching). The movie screens aren't on the back of the seat in front of you as in most international flights. The food really didn't have variety. On the way back to NY we had a lunch option of chicken or fish. For our dinner option we also had chicken or fish. The chicken was pretty much the same between the two. It was OK as far as in flight food options go."
Cons: "Toilet system malfunctioned with 4 or 5 hours left to go. Films seemed like illegal DVDs with low video quality and complete with Chinese subtitles. Flight attendants ran out of customs forms so I had to fall far behind in line at the airport."
Pros: "The crew. Very beautiful,professional,friendly. Always smiling and making passengers comfortable."
Cons: "I wish the vegetables were a little more fresh. But otherwisee everything was very good."
Cons: "No entertainment nothing to eat and to drink no air conditioning very hot"
Pros: "no delays"
Cons: "Tiny claustrophobic seats put you in constant bodily contact with neighbors and no ability to move. Not overly concerned about lack of inflight entertainment, but be aware there is none (aside from the occasional older movie dubbed in Russian). Overall I can deal with stripped-down service but being so tightly packed in such a shameless way on a 10-hour flight is excruciating and not worth it."
Pros: "My ticket was upgraded to Premium Econom for free. Fish dishes were delicious."
Cons: "No entertainment on board. Check-in bags wasn't very organized."
Pros: "Very pleasant personal."
Pros: "I did not like anything"
Cons: "The food was horrible. I got food poisoning from the first meal it ruined my whole trip. It was 9 hours flight with no entertainment whatsoever. Seats are not comfortable at all. Crew was not really professional."
Pros: "Good airline for price"
Cons: "These planes dont have any entertainment systems. My bag was also damaged externally when I received it in New York."
Pros: "All the same that was mentioned prior."
Cons: "Please find my lost bag. There are my memories from parents and closest friends. Can't believe it happened with us."
Pros: "Spacious seats, friendly crew, on time, no problems"
Cons: "It's a long way!"
Pros: "Direct flighft to NY"
Cons: "Comfort is awefull. No space at all, but I'm only 65kg.. What about others? Drinks available only during dinner, but even so they forgot about my cofee ( they said its ended and they brang it later)"
Pros: "Crew, boarding and food"
Cons: "Entertainment - very poor sound quality"