Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
Smooth operation, on time
Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.
Seat comfort in business class Professional and friendly crew
Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?
Crew was nice and responsive
The overall experience is regular at best
Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure
Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)
The crew was good and very good pilot's
No leg room between seats
Short & easy flight
The crew was excellent. Flight was quite comfortable. Nice attention to service
I would have appreciated another round of hot drinks.
The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children.
I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling.
Excellent entertainment options, out stewardess was fantastic.
Very polite and helpful staff.
I like flying Virgin whether Australia or Atlantic!
Just a little bit more leg room.
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