We arrived safely The seats were comfortable We were on time
1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up.
The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive.
On this trip I wanted to see snow and I did not see it.
It was generally ok
The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot
The plane had a problem. No mechanic in Huntington. Poor communication from American to the crew in Huntington. Connecting flight missed. Had to wait for standby. Luggage ruined by broken wheel and chunk missing where the wheel had been.
I got to Boston safely and the pilot and attendants did their best jobs. Also my luggage arrived in a timely manner.
Your seats are too small even for a relatively small person. You should hire more flight attendants so that they are more available to help customers. We should be fed on flights of 6 hours long. American treats us like chattel and make flying unappealing.
Austin Bergstrom (AUS) United States
Saint Thomas Island Cyril E King Airport (STT) U.S. Virgin Islands
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|Flights Arrive in||Saint Thomas Island Cyril E King Airport|
|Flights Depart from||Austin Bergstrom|