Flight delayed for 1.15 hrs.
Cons: "Not too much delay as usual"
Pros: "Overall price / value is very good"
Cons: "Leg room is very small"
Pros: "Crew was really nice"
Cons: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Cons: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Cons: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Pros: "Got an aisle seat and boarding was quick."
Cons: "Too long of a flight for no WiFi and no water."
Cons: "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
Pros: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Pros: "Inexpensive flight, attentive crew"
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Pros: "The aircraft was very clean!"
Cons: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Pros: "Ease of checking in -- and getting to the gate."
Cons: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Pros: "Efficient boarding....took off early in both directions!"
Pros: "convenient times"
Cons: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
Pros: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Pros: "nothing to say."
Cons: "only food that i received the rice i think didn't cooked properly"
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Cons: "Flight delayed by 2 hours"
Pros: "All except boarding"
Cons: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Pros: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Cons: "Too hot - needed cooler air"
Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Pros: "Good because of direct flight"
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Pros: "First time I've flown with them. I was very impressed"
Cons: "I liked everything"
Pros: "WiFi with some entertainment resources"
Cons: "No food/no drinks, unexpected"
Pros: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Pros: "Fare"
Cons: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Pros: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Cons: "even on buses in asia you are given drinking water pay for it here"
Cons: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Pros: "Air Asia! Ground staffs are good service and helpful."
Cons: "It was one hour late"
Cons: "The flight was delayed by more than 1 hour with all the passengers seated in the plane. They didn't need to board the passengers so early."
Pros: "Nothing. Well it's over now and that's wonderful."
Cons: "Asked for an aisle seat was ignored and given the worst seat last row middle seat not enough legroom to have my knees in front of me I'm 5'7 and my seat doesn't go back so the personI fro t of me reclines so I'm forced to rest my head against this jerk because there's nowhere else for it to go. No entertainment everything costs extra and they even tried to say you couldn't bring any of your own food/drink on board. Worst flight ever."
Pros: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
Cons: "Nothing to complain about. Everything went as seamless as a flight can be."
Pros: "The flight itself was ok."
Cons: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Cons: "I was charged $94 canadian to check one bag that weighed in at 10kg. I honestly thought the man at the desk was joking. After that he sneered at me and suggested that if I had not booked through Kayak and instead through the airline, that it would be a little cheaper. He then pushed me to hand over my credit card so he could charge me. From then on all I have to say is that the planes have no entertainment, no leg room (they are known for the insanely tight seats) and no food. Not even a drop of water was offered unless you pay on board. Interesting...I wonder what they do then with all of the money they took to accept my one bag (it was seriously 10k, I'm a small girl travelling alone there was nothing large about it). All that to say, I wish I could get some money back, I would never have paid so much to check a bag if I had the opportunity to cancel the flight all together. I'm beyond unhappy with my experience."
Cons: "Air Asia not only charged me for luggage at check-in, but charged me TWICE for the same piece of luggage, stating that since I was flying "two segments" they had to charge me two times, though my luggage and I were going to one destination (with a layover in between). Never again will I fly this airline."
Pros: "Hard to complain about a $100 USD flight."
Cons: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
Pros: "it was a very nice and clean plane."
Cons: "They dont give anything complimentary - not even drinks or water!"
Pros: "Nothing special and as expected of the low cost flight"
Cons: "None so far"
Cons: "Seat too close no lrg room."
Cons: "was charged $72 at the airport to check my bag. I have not flown with Air Asia before and I did not know that I would not be able toa check my bag for free, let alone have to pay $72. I was disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. Space inside the cabin is very limited. For tall people it is difficult to spread legs as the knees touch the seat in front. Luggage was missing when I arrived at my destination without any compensation to buy first necessity articles."
Pros: "Didn’t even get to go!"
Cons: "Them giving me a refund"
Pros: "Smiling srewardess"
Cons: "IF MY BAGGAGE WASNT LOST"
Cons: "Excellent flight. No complaints, good boarding, friendly crew"
Cons: "Not worth the price savings"
Pros: "i like how fast the immigration is at siem reap"
Cons: "Definite time of boarding we were 20-25 minutes late for departure"
Pros: "Crew was ok"
Cons: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Pros: "Quick, easy flight"
Cons: "Nothing"
Cons: "Luggage charge is annoying and that there was NO Refreshment offered!"
Pros: "Again, it's good for a budget airline."
Cons: "More legroom"
Pros: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Pros: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Cons: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Cons: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Pros: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
Cons: "Narrow seats very cramped when seat in front reclined."
Cons: "It’s frustrating that there is ONLY the ability to pay for food/drinks on board and ONLY in cash. It’d be nice if there were at least some free drinks. During my flight to Bangkok I was so sick and needed some soda to settle my stomach. My husband and I didn’t have enough cash and were told cards were not accepted. They refused to give us anything which I thought was cold hearted as I was vomiting and very uncomfortable. Also, the policy to shut down all electronics for take off and landing is so silly. I’m an anxious flyer and I was not told on some air Asia flights to shut it off. Couldn’t understand why the same airline would force me to shut it off on my flight out of Bangkok."
Pros: "Clean plane, air conditioning"
Cons: "Bag fees; no free food, snacks or even water"
Pros: "Plus: That I burned lots of calories when dealing with their chaos and long lines."
Cons: "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
Pros: "Seat are comfortable Plane on time"
Cons: "Staff is in stress - boarding a mess as usual no rules"
Cons: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Pros: "Horrible"
Cons: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Pros: "We arrived"
Cons: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Pros: "Very delayed with no announcements!"
Cons: "Absolutely, no let room."
Pros: "Polite crew"
Cons: "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
Pros: "Really easy boarding process, clean, modern plane and good flight service."
Cons: "No in-flight entertainment and could have more leg room."
Pros: "The price the plane is also very spacious and comfortable"
Pros: "Great service. Beautiful flight attendants."
Cons: "Seats were a bit uncomfortable Disorganized check in and boarding"
Pros: "Nice equipment and price. On time."
Cons: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Pros: "Crew was nice and they let us move to more open seats during flight."
Cons: "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
Pros: "Hot seat was roomy."
Cons: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Cons: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Pros: "The flight itself was very reasonably priced."
Cons: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Pros: "everything"
Cons: "nothing"
Pros: "It is a good option for an affordable airline."
Cons: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Pros: "Flight was on time"
Cons: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Pros: "We had a good flight on Air Asia. We were able to do online check in a week early, which was good for our trip and return and being able to print boarding passes before we left. Everything was smooth, but we didn't check any bags. The only food on the flight was for purchase, but it's such a short flight, it's not a problem."
Cons: "Check in lines at airport were slightly confusing and long but they moved fairly quickly once check in opened."
Pros: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Cons: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Cons: "Luggage fee should be more clear when booking"
Cons: "No announcement for one hour delayed return flight."
Pros: "Fast boarding. On time."
Cons: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Pros: "Flight was good"
Cons: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
Pros: "Overall all went very well with no shortcomings. It was ahead of schedule."
Cons: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Cons: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Pros: "It got me there"
Cons: "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
Cons: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
Pros: "Very friendly crew!"
Cons: "Zero legroom"
Pros: "You get what you pay for"
Cons: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Pros: "Very tight seating."
Pros: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."