Daily cleaning, installation of cabin HEPA filters on flights from Belarus to California
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Scores according to KAYAK customer reviews
Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Cons: "wait for baggage was way too long. Unacceptable."
Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Pros: "As above"
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"
Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "Hospitality , service and food."
Pros: "I liked the passengers"
Cons: "dirty toilets,clogged,seats dirty,crew not enthousiastic, left overs from previews passengers,expired candies."
Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
Cons: "Everything is unlikely You got treated by your sc you got treated by your skin"
Pros: "Good food."
Cons: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
Pros: "Outstanding service, extremely friendly, food was delicious, unlimited drinks including alcohol, tons of movies to watch for free, free headphones, free eye covers, free earplugs, free socks."
Cons: "The 16 hour flight"
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Pros: "Crew professionalism, Entertainment Flight timing Take off and landings"
Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"
Pros: "Comfort, service, food"
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pros: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Cons: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Cons: "Bathrooms were not clean later in the flight"
Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"
Pros: "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"
Cons: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Cons: "Bumpy landing"
Pros: "Roomy and good service"
Cons: "Everything was good"
Pros: "Flight was comfortable, plenty of legroom, good entertainment options"
Cons: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Pros: "Good entertainment, spacious seating and a friendly staff."
Cons: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
Pros: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Cons: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Pros: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Pros: "Choice for entertainment"
Cons: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
Cons: "Food while trip to India was good But food while trip back to sfo was very bad"
Pros: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Pros: "Great airline and excellent sevice"
Cons: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Cons: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"
Pros: "The vegan meals were very good and tasty. I enjoyed the entertainment provided and the plane was very clean. At times the plane was very cold, however the blanket helped with that. It wasn't this flight but the flight from Tanzania to Dubai, the crew sprayed the plane and I would like to know what was sprayed as it was awful and what if any chemicals were sprayed on us. Perhaps it would be better to spray the plane before the passengers board the plane."
Cons: "There was only one flight attendant would didn't assist my friend when we asked her to please take my friend's food tray away. My friend Emily Bayne was having a major discomforting eye allergy attack. Emily eyes were burning, dry, turning red, and very itchy and she wanted to go to the bath room to run warms water over her eyes, however she had the food tray and so we push the attendant help button. But when the flight attendant came to see what we needed and we asked if she could please take Emily's food tray, she just said I will come back later for that. So I told Emily just go to the bathroom I will hold your food tray. Emily Bayne was seated in the middle and I had the aisle seat, 44H. While Emily was in the bathroom I complained to another flight attendant what had happened, she took our food trays and then told her supervisor what happened. The supervisor came shortly and assisted Emily by granting her request and providing her with two warm wet towels, and later 5 more. The supervisor and the other attendant that I complained to continue to check throughout the fljght to see if Emily needed anything else, which was nice and accommodating. The flight after that incident was good, as the supervisor immediately corrected the insensitive act of his flight attendant."
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Cons: "Our Emirates flight was delayed for 21 hours. They didn't have enough non-vegetarian meals, we were forced to eat vegetarian breakfast and lunch throughout our inbound flight."
Cons: "Check-in counter staffs in Dubai are poorly trained and do not have service-mind at all."
Pros: "Even though I was flying economy, the seats on the A380 were wide and comfortable and the entertainment onboard was very good."
Cons: "Cabin service"
Cons: "We arrived onetime yet Emirates did not have a gate at SFO so we were parked on the tarmac for over an hour after a 16 hours flight. When we got thru immigration in record time due to the newly installed kiosks, we waited for 2.5hours to get our luggage, there was only one carousel open for an entire A380 airplane with all its luggage and the boxes were piling up on each other, some of them were crushed due to overloading, it took them 2 hours to open a second carousel to offload all of the bags. During this entire time, the Emirates representatives were unhelpful, the local SFO personnel were quite disorganized as well."
Pros: "Same as the first flight."
Cons: "Same as the first flight."
Pros: "food is really bad, people are not taking social distancing seriously"
Pros: "The service was excellent. They are very helpful and friendly."
Cons: "Maybe refresh the plan in the near future. Other then that it was very enjoyable trip."
Cons: "Vegetarian meals can be better"
Cons: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Cons: "Not stealing expensive gifts from my suitcases. That was very disappointing"
Pros: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Cons: "On time"
Pros: "Great good entertainment n crew provided warm and courteous service"
Cons: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Pros: "Good movies"
Cons: "Lack of drinks offerdd"
Pros: "Every thing"
Cons: "Every thing was nice"
Pros: "Everything was more than perfect. Thanks Turkish Airlines."
Cons: "On board internet must be faster."
Cons: "Pilot needs to learn how to land"
Cons: "Seating too tight/ crew staff members at Istanbul airport"
Cons: "The Bus carried all passengers to the plane . There was No help or assistance available for Handicapped passengers We had to climb the stairs. The person in front of me had Only one leg to stand on and was using crutches to climb the stairs This was like a survival of the fittest test and a horrible Experience. The Airline should provide assistance at the Boarding stairs."
Cons: "Not enough bathrooms. Very long lines to go to the bathroom."
Cons: "No, disappointments:)"
Cons: "See sbove"
Cons: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Cons: "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
Pros: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Cons: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
Cons: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Pros: "As with the departure, everything was smooth for those who had no carry-on laptop"
Cons: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
Pros: "Price, service."
Cons: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
Cons: "We had to wait about one hour after sitting."
Cons: "Nice people"
Pros: "Turkish airlines is the worst of the worst."
Cons: "It didn't happen and I wasn't notified"
Pros: "The meals was good"
Pros: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Cons: "they lost my luggage by my first stop"
Pros: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Cons: "Really nothing."
Cons: "They cancelled my flight days before leaving the country or origin, leaving me incredibly inconvenienced."
Pros: "Great service. On time. Friendly personnel."
Pros: "The steward was very nice. He let me store my special salad and pudding."
Pros: "Great service; lots of food,drinks, and gave us a travel kit (this included,toothbrush,toothpaste,earplugs,eyemask&slippers) as well as headphones,blanket and a pillow."
Cons: "gerat flight,no complaints."
Pros: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Cons: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Pros: "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Overall not a good experience"
Pros: "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
Cons: "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"
Pros: "Fast, efficient, confortable, nice flight attendants, good food."
Cons: "The plane was very cold"
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
Pros: "Great crew service and food. Great entertainment features."
Cons: "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
Cons: "Connection was too long to Dubai"
Pros: "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
Pros: "Great selection of movies. Really got a kick out of the Batman vs. Superman stuff! :)"
Cons: "I was a bit tight in my seat, and when I went towards the back of the plane, I saw a number of people had a whole row to themselves. It would have been nice if the spacing was better so more of us could be less cramped."
Cons: "Three hours departure delay from Munich to SFO"
Pros: "Entertainment was good"
Cons: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"
Pros: "Luggage space, comfortable seat.. huge plane"
Cons: "Ice cream was not good."
Pros: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Cons: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"
Cons: "Sittinf in the middle"
Cons: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Cons: "I never fly United because the spirits aren’t free so I chose Lufthansa. You can imagine my disappointment when it became a United flight and had to pay. Lufthansa you’ve lost a customer here."
Cons: "What’s not to love?"
Pros: "Lots of legroom"
Cons: "As with most long-distance flights, the bathrooms got somewhat dirty though I did notice flight attendants on two occasions entering to clean them"
Pros: "The seating configuration was ideal (2-3-2)"
Cons: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."
Pros: "Good service"
Cons: "major delay, poor communication andaccommodation considering delay"
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Cons: "Leg space"
Pros: "All worked as expected"
Cons: "No remarks to make"
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "Great service you don't have to pay extra for"
Pros: "Seat was good"
Cons: "Crew was rude"
Pros: "Lufthansa flights are by far the best way to fly transatlantic!!"
Cons: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."
Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"
Pros: "Same as above but even better."
Pros: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Cons: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Pros: "Staff was very attentive and friendly."
Cons: "Seating very cramped for a tall person. Tight squeeze!"
Cons: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."
Pros: "Excellent, helpful steward."
Pros: "Overall it was a great experience."
Pros: "there was ice cream for dessert at night"
Cons: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Pros: "keep going"
Cons: "the hot meals were aweful"
Cons: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Cons: "Too cold"
Pros: "The staff on my flight were the most friendly crew I have ever had on a flight. They were enjoyable to interact with and went out of their way to help guests. I also appreciate that they wake you up if you are asleep while meals are being passed out; I have missed meals on planes before which is not a great experience on a 12 hour flight."
Cons: "The only negative aspect about the flight were that the seats were a little uncomfortable. There weren't any foot pedals to lift your legs and the seats were extremely close together which was uncomfortable on such a long flight."
Pros: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Cons: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Pros: "See above"
Cons: "See above"
Cons: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Pros: "Wonderful overall"
Cons: "seat did not recline at all,"
Cons: "Delated and boarding was a mess"
Pros: "crew, cleanliness"
Cons: "very little legroom, very uncomfortable for travellers who cannot afford business class"
Cons: "Big Screen at front of cabin when I am 2 rows behind kept me awake Boarding was a mess, not really enoughpreboarding space to hold everyone. Organizers were rude and signs were confusing."
Cons: "Too hot and stuffy. No air."
Cons: "It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!"
Cons: "I did not like the surprise of having to pay for a seat reservation, once I had purchased my tickets. This was costly and certainly unexpected."
Cons: "It was long terrible 24 hr journey with a pregnant wife"
Pros: "The customer service representative was able to get me on a flight that departed earlier due to its 2 hour delay."
Pros: "Nice stewards. They brought lots of water, which is very important."
Cons: "The flight was delayed almost an hour, but they made up for the time in the air."
Pros: "Yes, Very good"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "very nice crew"
Cons: "my baggage was lost"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "They have mabaged to lost my luggage"
Cons: "The streaming service didn’t work"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Good multi media access and content"
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "The seats were comfy and the pilots were skilled, food was average."
Cons: "The handles in between the seats could've been better by being able to be completely raised."
Cons: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Pros: "The connection was way too tight."
Cons: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Pros: "Crew was great."
Cons: "Delay of almost 24 hours."
Cons: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Pros: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Cons: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."
Pros: "Smooth flying"
Cons: "Choice of movies"
Cons: "Did not like stress of having to check in 24 hours ahead of time just to get a free seat assignment. Why should we have to purchase a seat on a plane we already bought a ticket for?"
Pros: "Staff was very friendly, food was ok"
Cons: "Flight was delayed multiple times"
Pros: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Pros: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Cons: "Food was terrible."
Cons: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Pros: "Plenty of leg room, and I got an empty seat next to me! Food was served on time (an hour into the flight, and about two hours from the destination). The options were decent particularly the caserole in terms of portions. Plenty of overheard compartment space, even with a nearly full flight."
Cons: "The arm rest between seats doesn't raise to the full upright position, only one-half way. The TV needed to be reset by the purser due to it being stuck on kiddie mode. If you're a snacker, bring food."
Pros: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Cons: "No leg room"
Pros: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Cons: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."
Pros: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Cons: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Pros: "Crew attitude, food, bluberry juice, punctuality"
Cons: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Cons: "i get sit 57 E both way forvard and come back. My travel was very long - 4 flyds. One of them t his is 11 hours. I am very very tired."
Pros: "see above"
Cons: "see above"
Pros: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Cons: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Pros: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Cons: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Cons: "See above"
Pros: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Pros: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Cons: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Pros: "Blueberry juice!"
Cons: "No food."
Cons: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Pros: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Cons: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"
Cons: "Problem with baggage"
Cons: "30 min between flying"
Pros: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Cons: "Woman in front talked endlessly"
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Pros: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Cons: "The food was decent but not special."
Pros: "Great flight and nice people"
Cons: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Pros: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Cons: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."
Cons: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Pros: "Punctual and very good service from friendly crew"
Cons: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Cons: "Had to rush to my next flight and the gates were far apart."
Cons: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Pros: "It was a pleasant flight, easy boarding, crew friendly."
Pros: "9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?"
Cons: "Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal."
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Cons: "Hi -- the flight was fine. A bit of turbulence and rocky but it was raining so it's understandable. The crew was nice, professional. The plan was actually delayed 1.5 hours. They sent a text message at 7:15 apparently but my phone was not on so I understand not receiving it. I also left for the airport around 7:15. I also received an email from Kayak at 7 am that said there was no delay so I didn't check to see if there would be any others. I never received an email from Kayak about the delay. I would just suggest making sure all the alerts I get are correct. I also receieved an email to check in 72 hours before the flight but it wouldn't let me on Finnair.com Maybe I was supposed to go to Open Skies. Thanks! Melodie"
Cons: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Pros: "I loved the flight it was o. Time the flight crew was great"
Cons: "Everything was perfect"
Pros: "The crew was amazing. It was a long flight and they kept bringing us drinks and snacks for 10+ hours."
Cons: "Was not able to check in online on either leg."
Pros: "The lie flat bed was nice. Lots of good, new movies"
Cons: "The seats are very narrow and you'd either have to climb over someone to go to the bathroom or someone would have to climb over you. And we're talking about complete strangers most of the time. The flight attendants were not very attentive Food was not good at all even for air plane food"
Pros: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Cons: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."
Airlines flying from Belarus to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Belarus to California
Masks required on board, masks provided on flights from Belarus to California
Social distancing seating
Middle seats unavailable to book on flights from Belarus to California
Testing for antibodies, testing for symptoms for flights from Belarus to California
Waiving of change fees. Search flexible flights from Belarus to California