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Top 4 airlines serving Belize to Miami
Scores according to KAYAK customer reviews
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Cons: "Work on those delays"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"
Pros: "Late. Poor communication. Crying kids"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Nothing. My flight got canceled."
Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "It was a smaller airplane."
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Pros: "Always a good experience with Delta! They’re the best!"
Cons: "flight ticket very expensive."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "They are very professional"
Cons: "I luv it"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Pros: "on time. easy no issues"
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "I had to take different flights due to the delays."
Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
Cons: "No complaints"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Cons: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"
Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"
Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
Pros: "Smiley flight attendants"
Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
Pros: "So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through."
Cons: "The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful."
Pros: "Crew was amazing."
Cons: "wider seats"
Pros: "Good boarding. The info I was given thru Kayak seemed to indicate my cheap ticket did not include any drinks or snacks, so I was prepared with my own for this long flight. So cookies/pretzels and juice, coffee, etc. were a pleasant surprise, Also the middle seat was empty."
Cons: "Clearer info on what was included in my ticket."
Pros: "Very kind. Gave my daughter an extra snack because we had not had a solid meal in a while."
Cons: "Boarding process is never good. Obviously need to board the plane from the back to the front in reverse numerical order."
Cons: "Need to use your own device for entertainment, no screens in flight."
Pros: "Your crew was very helpful and friendly."
Pros: "Nothing to be completely honest"
Cons: "Airplane was old and dirty. Flight attendants were extremely rude and condescending. The plane arrived nearly 3 hours late. Boarded 30 minutes late waited on the tarmac for an additional 2 hours while they performed maintenance. They ran out of food for what was now an 8 hour flight. Starving!"
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Pros: "Nope. Just got me to where I was going..."
Cons: "Complimentary food, service (smile a little guys!), comfort."
Pros: "Crew was fabulous."
Cons: "Seats were uncomfortable and hard."
Cons: "Crews were good"
Pros: "Easy boarding and checkin"
Cons: "Westjet seating is tight"
Pros: "Good schedule from Bermuda to Toronto, good price, early arrival, professionals!"
Pros: "This portion of the flight went smoothly"
Pros: "The flight staff were excellent. Very pleasant to deal with and very accommodating. They really let you feel that they were there to help and if they could they did."
Cons: "The only real irritation was the check in process. I have no issue whatsoever with the 23kg allowance per bag but the process for checking your bag, especially if you were over the limit and what the consequences may be were not obvious. My wife and I had two bags, mine was 4kg under the allowance and my wife's was 2kg over. If I had known this was going to be a potential GBP45 charge we would have shuffled things about to balance the bags. It needs to be made clear to people that they can actually weigh their bags first to find this out. My bag was already tagged and gone when we went through a lot of hassle to reduce my wifes bag weight. Anyway, this is a suggestion so that future passengers do not encounter the same frustration."
Pros: "Staff was good."
Cons: "Delayed by 1 hr, no coffee or tea. Food choices very limited"
Pros: "Need more leg room"
Cons: "LAX crew could be friendlier. Toronto to LAX crew were comparably better."
Pros: "Staff are very welcoming and helpful."
Cons: "Two worst landings I have experienced. Boarding is always chaotic on Westjet"
Pros: "All flight crew were personable, kind, funny, warm and I am someone who is afraid of flying. I felt safe and comfortable."
Pros: "The crew/employees all friendly helpful and entertaining!"
Pros: "All good,a little delay in my transfer as a result of original plane engine problem ,however they rectified that in a reasonable time frame. I will fly with you again no problem."
Pros: "Good amount of leg room. Crew was polite and friendly."
Cons: "Not enough space in the overhead bins. Early morning flight offered no breakfast style foods, just lunch type."
Pros: "Quick and direct. Great staff"
Pros: "The destination is great"
Cons: "I missed my tee off time as we ended up being late and I could not get to my resort and then to course"
Pros: "The plans wasn’t chock-a-block full making it more comfortable for all of us"
Cons: "The customs process at Abbotsford International Airport was ridiculously slow with only 2 boarder guards & several others seemingly standing around"
Pros: "WestJet Connect, food, fast service on board."
Cons: "Time to take off. A flight attendant told us to go back and register the car seat before boarding, but it was not necessary. Waste of time."
Cons: "We couldn't take the flight as Westjet could not get us there on time and would not hold the flight ...... see above"
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Cons: "I was given a ticket with the seat 3A (one of the plus seats); I didn't ask for it or pay for it, I just got that seat when I was checking. After I found out it was a plus seat, I acknowledged to nearby the flight attendants and nearby passengers I didn't pay for this, that there was a mistake, and I could move if there was someone who did pay for it. What I received from the flight attendants are accusatory remarks/comments about how shouldn't be there because I didn't pay for it (after I acknowledged this before anyone even had an issue about it) and passive excuses that didn't make much sense when I asked them why there ws this issue in the first place. I was fine with moving seats from what I was initially assigned to, I was fine with being moved twice thereafter (first moving to 21E, then to 23E). What I was not fine with was 1. the accusatory tone by the flight attendants that I tried to take someone else's seat 2. even though I was given the seat by the person at the check-in desk when I didn't even ask for it and 3. after I was the one who initially brought up this issue in the first place and was willing to changet seats with he rightful passenger. Please learn to take responibility for your actions and mistakes and errors rather than blaming it on a passenger who just wants a safe flight home. Thanks."
Pros: "Staff were great"
Cons: "Waited almost half an hour upon arrival to Calgary for a port"
Pros: "Great crew services, as usual. Nice, smooth flight."
Cons: ""We're waiting for a pilot," doesn't exactly scream, "well oiled machine". How do you rate a bag of pretzels as " Food?""
Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."
Pros: "Friendly Staff"
Cons: "Flight delayed departing but pilot made up the time ."
Pros: "Good snacks $"
Cons: "Title says it."
Pros: "Was on time and i was upgraded at no charge. The westjet staff is always friendly."
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Pros: "Free booze"
Cons: "There were so many delays"
Pros: "Staff tried to do what they could but unable to really do anything. They only repeatedly messed up boarding passes causing me to miss flights."
Cons: "The planes were not in working order. The first plane had a hole in it from hitting something the flight was completely cancelled only one out of the two people at the counter was helping a line of people, but due to a system error people were not checked in . I had to get 4 different print outs of my boarding pass. the second aircrafts air conditioner didn't work, the third plane the back door would not close. I spent over 12 hours in the airport and couldn't get home till the following day . The airline did not have a hotel reservation ready as promised and had to wait an additional 15 minutes while they were telling me I was responsible for my own room. Eventually they got me a room and gave me a voucher. I would never fly or recommend West Jet i just don't feel safe."
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"
Pros: "Easy check-in, bag drop off even with elderly person traveling with us. Great staff at the airport."
Pros: "on time ,friendly staff"
Pros: "Stewards were nice"
Cons: "This flight and the one before we're both delayed by over an hour. What's worse is each time we ended up spending about 20-30 min slowly driving around the runway since the takeoff queue was backed up so much. Maybe not the airlines fault for that but the pilot never said a word about it and kept us in the dark. Each flight was in total delayed by several hours. It seems more often than not these days that flights are delayed and are totally unreliable. I've come to hate flying."
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."
Pros: "Crew fun"
Cons: "Cramped foot room"
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Pros: "Almost nothing."
Cons: "Communication in delays (we ended up being delayed for 13 hours in incremental delays), poor planning, lack of knowledge at the operations level around how long crew has worked, boarded the plane then unboarded the plane as the pilot decided he wanted tea, staff unempathetic and dismissive"
Pros: "During boarding the first class cabin attendant gave me water so I could take a pill I had forgotten."
Cons: "Lav could have been cleaner. Boarding area at airport is small and crowded for all airlines. Stairs to aircraft instead of ramps."
Pros: "The cabin was beautiful, the crew was SO friendly and very helpful in every way. The best Flight Attendants!!!! This was the best flight I've had in 30 yrs. I can't say enough great things about this leg of our trip. Food was good for airline food.....I just spent 9 days in Italy eating the best, so hard to compare with! I'm a retired Flight Attendant."
Pros: "The 777-300 is a beauty. So spacious! Traveling in the main cabin of this plane feels like you're in first class compared to other planes. Great in-flight entertainment. Clear communication from captain and crew. Overall, the best plane ride I've had in the last 5 years."
Cons: "The boarding process seemed a little unorganized but not a huge deal."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "The AA counter agent was very helpful in changing my flight?"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "Readiness for take off was well organized and quick"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Cons: "No entertainment, no food"
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"
Cons: "Delay No direction help for the gate Bad seats"
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Cons: "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."
Pros: "Everything was perfect."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Staff was professional and friendly."
Pros: "All good - with every aspect of the trip."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "The new plane."
Cons: "Late departure."
Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"
Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."
Pros: "Denver USO facility"
Pros: "Flight was on time. Great service from the ground staff to the in flight crew."
Pros: "Best was nice plane, great seats, and efficient crew."
Cons: "Worst was plane left late, then delayed on tarmac for "passenger count". This made me late for connecting flight and made me lose luggage."
Pros: "Entertainment was good but the system had to be rebooted two times as it was getting stuck."
Cons: "crew was more about relaxing themselves vs. worried about passengers. Wrong priorities! They ran out of food choice by the time they got to our seating area which was at half point of the plane!"
Cons: "I was made to check my carry on in a rush because there wasn't enough space supposedly. I was told my bag would be transferred all the way to bogota. When I got on the plane I saw plenty of space AND when I got to Bogota my bag wasn't there. My carry on had my most important belongings for in case other luggage was lost. It's not faire that other passengers get to carry on suitcases and a personal item and I can not being my small backpack. It's very inconvenient since my rain gear, my shoes and my Phone chargers are in that bag."
Pros: "Crew was friendly and attentive. First class food offerings were good for a domestic flight."
Cons: "Entertainment system on this A330 did not work for the entire flight."
Pros: "Flight was on time! Boarding and deplaning was excellent."
Cons: "Food service was below standards for any airline! Sandwiches were stale and salad was soggy. Very disappointing."
Pros: "Originally on American. They couldn't get a door to shut so moved me to British airways. Which is much nicer anyways, so no complaints there, however, American decided they would still deliver my luggage. 24 hrs after I land, nobody knows where it is."
Pros: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the ! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."
Cons: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the maintenance the seats were not replaced on time and when we boarded my husband and u had to stand on the side for at least 20 mins. Then had to talk to the supervisor and and the tall dark lady told me if I not happy we can get off the plane and get on the next one! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."
Cons: "Everything went to plan no delays, or drama."
Pros: "First class cabin was only 8 seats"
Pros: "Crew and plane"
Cons: "Fees / no free checked bag / no food"
Pros: "Flight was on time and comfortable."
Cons: "I had to rush to the new gate for my connection due to Dubuque departing late. My baggage did not get on the same plane that I did. My bag arrived at my destination at 3:45 PM. Sat at the airport untouched till 6:30 PM. Didn't leave the airport till 8:00 PM, and didn't show up till 1:15 PM. No one at American was helpful in helping me locate my bag and get it to me at a reasonable time."
Pros: "Took forever to get people on, luggage stored, seats shuffled and re/seated, resulting in 30 minute delay. Crew were too accommodating at first then had to resort to brusque."
Pros: "What with the new mode of travel, airlines charging for almost everything, there is not much to expect for a coach fare. The boarding was fine, staff and crew were efficient and polite."
Cons: "The worst part of this flight, and most coach flights, was the seats. You all know that they are tight and have no room for anything, hardly recline, and G-D forbid the passenger in front of you reclines their seat, there is even less room, and you MUST recline your seat. Also getting our baggage in MIA, had to wait about an hour?! And the bags came out VERY slow when they did start to arrive."
Pros: "I think the crew and the other passengers in my area handled the delay as graciously as possible. I believe there may have been issues in other areas of the plane."
Cons: "I don't know what the policies are, but it would be nice to give away soft drinks and snacks when people are stuck on the plane. I carry my own, but others were expecting to get to their destination in two hours, not four, and some were getting grouchy and hungry."
Pros: "We were actually a few minutes early. No complaints."
Pros: "Went smoothly"
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Decent Crew! Good in flight beverage service and comfortable seats"
Cons: "I wasn't able to check-in from my phone ( United is stuck in 1980's) Forced me to use Ticket Kiosk at Airport. Wouldn't print out a boarding pass and wanted ticketing agent to verify my luggage. I had an empty backpack and a small laptop case, she told me only one piece allowed, seriously?? She made me put my laptop in my backpack and the carrying case as well. The boarding pass didn't assign a seat to me and told me that I have to get another boarding pass at gate.. Simply unacceptable. I am a frequent flyer with Frontier and Spirit pirit, thanks to those Airlines which never treated me bad and gave me hassle like United did. No more United for me ever. WiFi was advertised but never worked inspite of me wanting to pay for it."
Pros: "Kiosk help at Newark very annoyed to be helping me"
Pros: "Making the decision to never fly United again"
Cons: "Our bags had to be re checked at a 20 minute lay over. It bags didn’t even come out until after our connecting fight had departed. We were stick in Houston for a night and both missed work. We will never fly United again"
Cons: "The return back to the state"
Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Cons: "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Pros: "Left right on time."
Cons: "Everything! Fabulous flight"
Pros: "Everything !"
Cons: "Wifi didn't work. Horrible leg room"
Cons: "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
Pros: "Easy boarding. Pleasant crew"
Cons: "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
Cons: "The flight was delayed by 2 hours"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "Not a thing."
Cons: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."
Pros: "They gave us free direct tv"
Cons: "There was no notification or update that the electronic systems aren't working it took over 3 hrs to get checked in then another 2hours to get an electronic boarding pass. Then when we got to Houston we have to wait for the gate to open because the gate shorted out. The worse experience ever"
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "Tried to charge us $200 for 'oversized luggage' when we have flown with that bag 2 other times. The UA tag was still on it! Then, after the kiosk agent slapped my hand away from the machine, I asked for a supervisor, who declined the bag anyway. But after prodding asked for a solution, a box(nice and convenient to handle through an airport) & we had to throw our expensive piece of luggage away, only to see a worker pull it away from the trash. By this time, it was 20 minutes until departure and I had to ask the same supervisor for assistance, pointing out our situation. Are these workers not trained to know which flights are leaving when? Or do they just not care at all? Worried we might not make the flight, we asked for a ride from 2 transit vehicles(I have a rebuilt knee and can't go fast) and you guessed it, were denied. Regardless, we eventually made it to the gate to be greeted by a 'oh there you are' where I tried to grasp for some, for any understanding from this company. Ok, here's the kicker: when we got on the plane, there were many open seats in the middle. My mom asked if we could sit in one and was told that it would be $91, even though the flight wasn't full. What is really going on? So there we all cram into the back of the plane. I am Not exaggerating when I tell you that I could not extend my are fully in front of me-that's how close the rows were!! The video was playing the safety message and we all looked at each other knowing that there was no physical way to reach under the seat 'in the case of a emergency'. The flight was turbulent, but you can't really help Mother Nature & we arrived alive, so I'll give you that. But as we landed, a piece of the seat in front of us landed on my moms foot. So, yes, rating 2. email@example.com"
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Plane was clean. Attendants were very hospitable."
Pros: "I received prior notice of the flight's delays dead able to adjust my schedule. There was amancreating s disturbance with the terminal crew and they handled it appropriately."
Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Cons: "delayed 3 hours going there delayed 1 hour 40 minutes on the way back both done the same day. missed appointments the worst experience ever"
Pros: "Business class"
Cons: "The crew hazed me for gambling mid flight. The exit attendant was rude."
Pros: "Short flight"
Cons: "Plane seemed very old, I think the pax next to me ate a corpse before the flight."
Pros: "Crew was nice"
Cons: "No entertainment !"
Cons: "They charge for everything! A $400 flight ended up costing me $540."
Cons: "all the attention"
Cons: "The flight was cancelled. Couldn't reschedule a flight earlier than 4 days out. Had to fly standby."
Cons: "Ran out of food"
Cons: "Delay on flight departure Bagage lost - three suitcases with all my clothes for the travel. The company does not provide any status on the provided telecoms/email."
Pros: "It was delayed 3 hours"
Pros: "The pilot got us there safely. Good deal of turbulence."
Cons: "Stewardesses were rude to many. Chit chatted with each other whole way, ignored passengers. "Too turbulent" to serve us a beverage, which was okay. Except first class got full service. Wrong."
Cons: "My screen did not work the entire flight and after asking repeatedly about it nothing was done. Could have done with some better customer service."