Daily cleaning, installation of cabin HEPA filters on flights from Belize to Minneapolis
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Scores according to KAYAK customer reviews
Pros: "Everything went as planned!"
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Cons: "Too many interruptions on the inflight entertainment."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "I love it when there is a TV screen at my seat."
Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."
Pros: "Lincoln ground staff is top notch. Friendly Midwest people."
Pros: "On Time"
Pros: "On Time"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "on time. great flight attendnant"
Pros: "Meal quality has improved"
Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
Pros: "Ticket agent upon checkin was super friendly. Great way to start my long flight to Singapore. Departed and arrived on time."
Pros: "Short flight so no food, just soda/pretzels. Left on time, arrived a little early. Delta staff were average."
Cons: "Other passengers who bring carry-ons that are too large, and airlines that refuse to enforce the size limits. This creates unnecessary boarding delays and stress and conflict among the passengers and Delta staff. Also, as usual, coach seating is mediocre at best as airlines try to cram more people into a smaller spaces."
Cons: "I was disappointed to be overcrowded in my seat. I sat next to a man who was too large to position the arm rest between us down. And as such, he took up about 1/3 of my seat. It was a really cramped flight and although I was polite, it's still very frustrating to pay for a seat, but only get access to 2/3 of it. I am 6'1, so every inch of my seat is typically used. It would be nice if there was a way to ensure this didn't happen. If people need more than 1 seat, they should be required to pay for more than one seat, and not 'steal' my space. Overall bad Delta experience. Sara"
Cons: "I hate when the gate isn't controlled so people in later boarding zones are blocking your way onto the jetway."
Cons: "Not enough sitting space felt very cramped"
Pros: "The NYC based crew was young, exciting, and highly professional. I have avoided Delta for many years for long out-of-date reasons. I'm pleased to say that my experience on this flight has changed my perception. I won't avoid a Delta flight in the future."
Pros: "This flight was very smooth sailing, and I loved the fact I had an option to watch a movie, and the crew were very nice."
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Pros: "The cookies were great, the captain was very good and gave good excuse's On why we we were behind."
Cons: "The pilot was great and keep us informed on the delays, but the tall flight attendant was very cold to the passenger's, and rude at times. Very unlike your crews from past flights. I pray my flight next week home goes Ok."
Cons: "Seated next to annoying, loud family--not Delta's fault. One flight attendant seemed bored and even a little tired of her job--quick, memorized replies and no smiles."
Pros: "FOR A BUSY AIRPORT IT WAS A FRIENDLY SERVICE DAY"
Cons: "NOTHING IT WAS GOOD AND THANK YOU"
Pros: "IT WAS A GOOD TRIP AND THANK YOU"
Cons: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"
Cons: "I had hoped for earphones to be sold to listen to the movies but none were offered. This made for a lng trip."
Pros: "Great costumer service"
Cons: "The flight was delayed by inbound aircraft."
Pros: "Had a great seat and service was excellent."
Cons: "There were no suggestions to download the gogo app that is required to watch in flight entertainment on your mobile device. I recommend you suggest this before the flight somewhere."
Cons: "Crew was late and flight was delayed 45 minutes"
Pros: "Departures were ontime, boarding was efficient and service was excellent. I love that Delta still has free snacks. Also free movie on the Isle tvs is nice on this long flight (daytime fight), but didn't make any difference with an overnight flight where I'm trying to sleep."
Cons: "Tvs in the Isle seemed to have some issues with the movie. Also the fact that you didn't have any choice in ghe movie was dissapointing (compared to individual tv offered on other airlines for longer flights, where you pay for cable/movies, but get to watch things you like)."
Cons: "Paid top dollar for crappy service. Won't fly delta again"
Pros: "Flight was nearly on time raving Phoenix. Offered headsets to watch an on board movie."
Cons: "Late arrival of about 45 minutes due to inclement weather in Mpls."
Pros: "He went around and tagged all bags early and was so pleasant to all passengers. I was traveling with an infant and he moved my seat, checked a bag for me and was so helpful. It means so much to an anxious traveling mother."
Pros: "Only 15 mins."
Cons: "Seats were tight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Pros: "On the trip to Birmingham it was very nice and reasonable layovers. The seats were comfortable and the food was acceptable with exception that I paid extra for my flight from Atlanta to Birmingham and they didn't offer drinks."
Cons: "on my flight from Atlanta to Minnesota there was a man so obese that he had to sit partially in the seat next to him which pushed the lady into me. I had to sit with a stranger pressed against me for 2 hours and not one of the flight attendants said anything about this 600 pound man sitting in a normal size seat."
Cons: "I wasn't able to change my flight. i ate $330 dollar flight. Financially doesn't make sense why you couldn't cancel the flight and refund me 1/3 the value then resell the flight for $330 and profit $220 for doing nothing."
Pros: "Flight attendant was great."
Cons: "Pilot deplaned, came back about 20 minutes later. Putting schedule off. Barely made connection."
Pros: "Everything was good"
Pros: "On the flight from LAX to MSP, one flight attendant was very nice and gave us extra cookies to make up for her rude coworkers' attitudes."
Cons: "I'm almost 6', and my boyfriend is 6'6". He has had 7 major knee surgeries, and life-threatening blood clots, which left major post-surgery vascular scarring. He gets major swelling, even with his compression sleeve. The up-charge to reserve exit row seats was over $100/person for both flights home. Luckily they were still available when boarding, and the nice desk clerk moved our seats for free. However, the rude flight attendance would not allow my boyfriend to elevate his leg and prop it anywhere, even after I explained his medical condition. Allowing the blood pooling increases his risk for clot formation, and it causes him extreme pain. I spent the majority of the flight massaging his leg, trying to push the blood and fluid back up. His ankle swelled around his compression sleeve, and finally he had to lay in the floor and put his leg up on the seat. The attendants told him "the best thing for you to do is to walk around for 10 minutes per hour." No, the best thing for him to do is elevate his leg and rest, not try to walk around a tiny, cramped plane, and elevate his stress level. Flight attendants need to be more aware and accommodating for these type situations, and exit rows need to be available for people who need them as far as size and medical needs require. It is not ethical to charge extra for handicap accommodations, neither is it ethical to charge extra for size and medical accommodations. These factors are not optional, and should not be billed as a luxury."
Pros: "I volunteered to take the later flight because my flight was overbooked. Everyone was accommodating and so friendly. I was extremely pleased with all the Delta crew."
Pros: "I liked how friendly the crew was. With having a service animal it was a little difficult getting situated."
Cons: "The plane I was on felt a little smaller than normal. The arm rest button to put your seat back varied throughout te plane. The man in front of me was able to put his seat back till it hit my knees. I had my service dog on my lap and I couldn't put my seat back as far as his. Also, the window shades were broken so I had blinding morning sunrise in my face the whole time. Also, the flight crew wasn't aware enough about the weather to de-ice te plane, causing lots of commotion with my bags being put on a seperate plane and waited 9 extra hours for it to arrive."
Pros: "Representative refused to place my luggage on a later plane and made me miss my original flight. I was then forced to purchase another plane ticket to the Bay Area because I missed my original flight."
Cons: "I would like, at a minimum, a credit for the flight I was forced to miss."
Cons: "Do not make connecting flight had to spend night in St. Paul delta people made up some bs about weather in my departing flight area but not true they swapped plane types because the amount of people taking flight was very low and wanted to use smaller plane to save money"
Pros: "Getting to my destination on time, in one piece"
Pros: "Easy boarding abd confortable chairs"
Cons: "No food is served and the food for purchase is awful"
Pros: "It was on time. I could select my seats."
Cons: "All the extra expenses."
Pros: "On time departures, friendly service"
Cons: "seats not the most comfortable"
Pros: "Offered Gluten Free Items in flight and could rent entertainment via tablets."
Cons: "Not enough leg room"
Cons: "Boarding kept shifting around and no one seemed to have any information about revisions to the timing or location of the aircraft.."
Pros: "Good trip."
Cons: "All good"
Pros: "Friendly and helpful staff from check in to curbside. Baggage claim very fast, yet not distructive. Diffinitely use Suncountry whenever possible."
Cons: "Online booking not user friendly. Had questions needing live personnel, and nearly impossible to do so."
Pros: "Friendly staff"
Cons: "I found it absolutely ludicrous that me and the person I was traveling with weren't able to upgrade to 1st class at the gate for a reduced price. We boarded, departed and the seats still weren't filled. So you're telling me you would rather have $0 from 2 $129 upgrades instead of $150 from 2 $75 upgrades. Sun Country must be a non-profit."
Pros: "Crew is perfectly wonderful and I love the hometown vibe of this airline and fly as often as I can (can't beat the terminal vs. the large one next door!)"
Cons: "There is no reason for the loud speakers to be SO LOUD during announcements. Talk about disruptive, and ear-piercing volume. Please, for all of our ears, (and yours) TURN THEM DOWN."
Pros: "Nothing that I can say i "liked""
Cons: "Trying to select seating from a mobile was frustrating and took a lot of time, had to pay an extra $15 because no seats were available by the time the mobile site allowed me to pick a seat."
Pros: "Direct flight"
Cons: "Delays before we boarded, plus delays after we boarded. Communication about what caused the delay seemed like an afterthought."
Pros: "Quick boarding, organized by section, starting from the back makes it faster to board."
Pros: "on time , nice and friendly crew"
Pros: "All great!"
Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."
Pros: "The employees were so attentive & caring. Very accommodating. Was pleasantly surprised."
Pros: "My active duty husband was unable to travel with me due to work obligations. With my dependent military ID, the Sun Country representative allowed my bag to be a couple of pounds overweight without charging me extra. I could have taken things out to hand carry, but this was so appreciated, as I know it's not the standard practice without the active duty sponsor accompanying me. I spoke with a couple of other fliers on our seats who were also flying Sun Country for the first time. We all agreed that all the representatives were polite. It made the experience good and we all agreed we would fly with them again."
Cons: "My flight was delayed 30 minutes with no explanation by the crew."
Pros: "Crew was very nice and helpful. Lots of leg room"
Cons: "The flight departed 30 minutes late."
Pros: "The ease of booking and the competitive pricing"
Cons: "I paid $15 for a premium seat and it was no different from the normal seats, it was just further forward on the aircraft."
Pros: "The boarding was good: they bordered main cabin with very back earlier and then middle but explained that, it worked great (we were in the middle, i think it makes it wasier when there arent so many rows of people to drag your self past)"
Cons: "I did not recieve any reminders of my flight beforehand (delta sends email and now also a great app to pre check in that id been using, so i got worried when i wasnt reminded in fear they didn't know i was scheduled to fly ) Also no snack service, yes still beverage service, so good thing i packed a granola bar!"
Cons: "Held over an hour on both flights to fix mechanical problems on these very old planes..i won't be flying again"
Pros: "Excellent crew. Friendly, accommodating."
Pros: "The San Francisco based crew and customer service was very welcoming, friendly and accommodating."
Cons: "On the return flight (out of their hub airport!), their online system failed so it didn't capture that we had prepaid both our checked bags nor our seat selection. When we arrived at the ticketing counter they were essentially accusational about the issue. We showed the confirmation page on our cell phone and even logged into our mobile banking app to show them and still had to argue about paying again. On top of that, they acknowledged the system was having issues and would do absolutely nothing to help us get seats together (my husband and I), let alone anywhere near what we had selected during the online check-in process (we paid extra for an aisle and middle towards the front of the plane, and they gave us two middle seats in the back of the cabin). There were four empty seats in first class, and they wouldn't even bump up a frequent flyer to give us seats together in coach. Not once did anyone apologize, ask how they could help, or just try to be helpful. Both "managers" were clearly poorly trained in handling these situations and defensive and dismissive (walking away while we were speaking). They didn't even offer a free meal voucher. Nothing was done to help rectify the situation. It was honestly shocking how terrible of an experience it was - no indication that they felt we were a paying customer. There were so many little things they could have done even without changing our seats that would have made the situation better. I will never fly this airline again, out of principle, and will absolutely share my experience with everyone I know. If someone from Sun Country reads this, the managers' names are Oniekey Brown and Jolynn Carpenter. I would suggest your management chain have a conversation with both of them and highly suggest training."
Pros: "Nothing. The experience was awful"
Cons: "The flight got delayed by over 4 hours without explaination as to why. There was no one to ask at the counter. When I called the number they said the wait time was 30 mins to speak with a Rep. As I was waiting and automated system started talking, saying the reason you have a longer wait than expected time is because Sun Country is trying to incorporate new innovations. You're reaction might be it's crazy and you're right it is. After all this I waited quietly the rest of the evening. Came time for on boarding, the team was highly UNTRAINED. I watched them switched TWO mothers with infants from line tonline multiple times the lines got out of control people were literally jumping lines. No sense of leadership nor organization. Literally take this as a warning from someone who has had multiple bad experiences with the same airlines in the last year and half. I am done with Sun Country!"
Pros: "Crew were great, seat sizes were comfortable & overheads were bigger than other domestic airlines (a small thing that made a big difference to boarding)."
Cons: "A complimentary snack would have been nice."
Pros: "Very Friendly and courteous."
Cons: "I usually pre-check in, but I know you're working on your system currently, so it wasn't a big deal. Just had to stand in the check-in line and I didn't have bags to check, so the additional time I needed to spend at the airport to check in was all I didn't like."
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "Seamless onboarding and check in."
Cons: "Not much leg room on plane, no snacks"
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Crew is excellent."
Cons: "Need check-in kiosks where you can print boarding pass without waiting in line. I checked in online but couldn't print my pass because I don't have a printer. I still had to wait in line like everyone else who hadn't yet checked in at both airports and wasn't checking a bag either. Delta sends the boarding pass right to your phone."
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Cons: "Very uncomfortable overnight flight."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."
Pros: "There was so much room. The pilot and the staff were very friendly and quick to respond to any request. Very efficient."
Cons: "My family and I don't eat carbs or sugar and there was no food choice that would accommodate. It would be great if you offered some kind of Almond or macadamia nut. Just a meat and cheese choice. Other than that it was great."
Pros: "Everyone from checking to flight crews really seemed to care about making it a nice flight -- warm, gracious, considerate. This is a throwback to the way main line airlines were in the 70s and 80s before they turned into cattle cars. Seats seem bigger than in mainline airlines also. Overall, great value and a civilized experience."
Pros: "This was the first time I flew Sun Country. I travel a lot for business and they were great. I would certainly fly them again."
Cons: "My partner and I didnt get to sit together and they couldn't move us around. The gentleman flight serverwas rude and Walked briskly and hit my leg a few times. The people around us were very large and I couldnt put down the arm divider and the overweight women in front of me had to recline her seat to fit which left me less room for the flight. Overweight people should have to pay for two tickets or ride a bus"
Pros: "Reasonable schedule for us."
Cons: "Price too high and seats too close together."
Pros: "That it left on time and the boarding was smooth. Nice crew!"
Cons: "Seat 19D was not working properly, but it wasn't much of an issue. I did alert a flight attendant. This was for Flight 386 from RSW to MSP departed 7:35p.m. on the 6th of April."
Cons: "The flight from SFO to MSP was delayed due to weather. The ticket agent told me that I would miss the connection to Miami, but that they would put me on another flight that day. When I arrived at MSP, I discovered that I was the only passenger to MIA who had not been re-routed and that the next flight on Sun Country to Miami was four days later. The gate agent at MSP sat me aside while all other passengers who missed connections to other destinations were re-ticketed. After that process, the gate agent made several calls and eventually, refunded my fare on Sun Country. At that point, the only other direct flight from MSP on any airline (and the only other flight that would arrive at MIA at a reasonable hour) was leaving in approximately one hour. I was able to purchase the last seat on that Delta flight for about double the amount of my Sun Country ticket. I then had to go find my bag that was checked to MIA, change terminals, purchase the ticket, negotiate my way through security and run to the gate to barely make the flight. This was my first flight on Sun Country and probably my last. The incompetence of the SFO ticket agent caused a significant disruption to my travel experience and resulted in a significant financial penalty for me because of the ticket price differential between my original Sun Country fare and the last minute Delta purchase. I have been flying for many years and this was, by far, my worst flight experience ever."
Pros: "Excellent flight crew and staff. Easy boarding even though we had to take a bus into the tarmack. It was a great flight! Thanks!"
Cons: "They were out of food for purchase at the bit to get another flight it was never restocked"
Pros: "The crew is always pleasant(my fav of any airline because they are so nice and genuine, don't seem overburdened or like they hate their jobs), I love that there's seats open so it doesn't feel crowded(I know you don't want to hear that, I'm not likely to pay much more to keep it that way but I appreciate nonetheless) and that "media" is an option instead of a requirement(by not being in the back of the seat in front of me, but instead as a device). I travel for work, and I REALLY appreciate the moment to unplug. I've been traveling with you exclusively for my last 5 trips and I will continue to do so. Thanks for being low-cost and awesome at the same time!"
Cons: "I'd like more options than Cheeseburgers as your inflight food. I have a soy allergy(so I can't have things like mayo, most breads or most salad dressings-so simpler food is better), but I also appreciate healthier types of foods. Grilled chicken sandwiches with cheese, lettuce, tomatoes and onions or turkey sandwich with the same(but dressings on the side). Most importantly, breads without soy products would be awesome :)"
Pros: "Great trip for super cheap! $139 from Boston to San Francisco can't be beat. Everyone was friendly and helpful."
Cons: "Food options were weak, pack your own!"
Pros: "missed my flight and got another one at the same day with no extra fees. i really appreciate this."
Pros: "This was the first time we flew. There was no food provided. The drinks were good though - we had tomato juice. Low waste stream was appreciated (no individual aluminum cans. Attendants were nice and accommodating."
Cons: "Two complaints: 1. We printed out our boarding passes a day in advance and we had seat assignments for 10A and B. When we were boarding, the attendant said there was a problem and told us to step over to the desk. They printed new boarding passes with seats 24A and B. No explanation. We were happier with the first seats. 2. The onflight safety information stunk. The non-visual recording was blasting our eardrums and went On and On and On and On... The instructions for what to do if you have an infant, in an emergency was simply ludicrous. You need to provide a video with very clear and concise instructions as other airlines do. That works very well."
Pros: "I had a window seat, and nobody in the seat next to me, so it was easy to relax and fall asleep for an early morning flight."
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The handle for the window shade was torn off"
Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "American did a good job. DFW concourse was ice cold and the speaker system was terrible could not understand a word she said. Very obvious DFW is outdated and tired airport."
Cons: "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Fast flight"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Cons: "I bought some items when I was in Belize I get to Dallas to check my items into my bag and American Airlines has one person checking in bags and one guy standing in the hallway with a red coat on telling us where to go so I stood in the line for and hour and ended up loosing my items and missed my flight so I'm on a seven hr wait cause American Airlines can't get bags checked in on time"
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "It was freezing."
Pros: "Enjoyed the flight"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "My flight was canceled."
Pros: "Mostly everything"
Cons: "More snack options."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "This one at least flew off the runway soon after closing its doora"
Cons: "Same as above but I missed a whole day with my relatives at the lake :("
Pros: "We left on time and arrived right on schedule. No problems or issues."
Cons: "I had a $200.00 fee to change my flight by 12 hours."
Pros: "Flight attendant was amazing!!!!!!!"
Cons: "Too much chaos at counter to board planes, 2 flights scheduled at same gate and my flight was 1hr 30min delayed because of it. Other customers missed flight etc... Admin could have worked better with these upset customers"
Pros: "Slept the whole way"
Cons: "First flight not found; no pilot to fly; and then there was no crew to attend. Passengers made to wait more than 1 hour inside the plan. my opinion, all could have been handled simultaneously if somebody thought about it."
Cons: "Delayed flight for 2.5 hours."
Pros: "No cancellations"
Pros: "2 gate changes, 3 hours late, American stinks"
Pros: "Crew nice. Had the row to myself so room to stretch out and made me feel safer from others germs"
Pros: "Better comfortable seats. And snack options"
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"
Pros: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Cons: "We were three hours late due to poor planning"
Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."
Pros: "I had a enjoyable flight look forward to flight with them again."
Pros: "Email alerts, day before check in, efficient and friendly boarding experience."
Cons: "Tight seating, sat next to bathrooms."
Pros: "Crew was great as well as the boarding process."
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."
Pros: "Quick to dapart"
Cons: "Quick to de-board"
Pros: "The Crew. Honestly I hope United doesn't mess up the one thing going for them."
Pros: "Great crew, smooth flight, beautiful safe take offs and landings"
Cons: "Worst seat cushion I have ever had. EvER. Behind and back are so sore .......even with the short flight. You can do better here...."
Pros: "The flight attendants were great, and the in cabin experience went smoothly."
Cons: "It took over half an hour, for the plane to depart from the runway. In addition, the gate was changed three times without overhead announcements from O'Hare."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "The flight attendant, Elizabeth, was great! She was friendly and helpful. She made our flight more enjoyable."
Cons: "The ranch snack mix was kinda spicy and had a couple of weird things in with the pretzels. I would've liked it better if it was just regular pretzels. In fact, both my boyfriend and I only ate the pretzels part of it, because we didn't like the other parts."
Pros: "How a passenger emergency was handled. We were kept very well informed"
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Cons: "I didn't get what I paid for and the person next to me got more than they paid for. I expect a refund."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "Economy plus was worth the extra $25."
Pros: "Decent leg room, newer looking air plane"
Cons: "Surly crew didn't allow me to board as an elite member."
Pros: "Internet, tv"
Cons: "Flight was 1.75 hours late"
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Cons: "seat size is getting pretty small give us passengers a break here! we're not cattle n deserve a little room-especiall when Airlines are making record profits!!!"
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"
Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."
Pros: "Direct flight"
Cons: "Very late"
Cons: "Tried to charge us $200 for 'oversized luggage' when we have flown with that bag 2 other times. The UA tag was still on it! Then, after the kiosk agent slapped my hand away from the machine, I asked for a supervisor, who declined the bag anyway. But after prodding asked for a solution, a box(nice and convenient to handle through an airport) & we had to throw our expensive piece of luggage away, only to see a worker pull it away from the trash. By this time, it was 20 minutes until departure and I had to ask the same supervisor for assistance, pointing out our situation. Are these workers not trained to know which flights are leaving when? Or do they just not care at all? Worried we might not make the flight, we asked for a ride from 2 transit vehicles(I have a rebuilt knee and can't go fast) and you guessed it, were denied. Regardless, we eventually made it to the gate to be greeted by a 'oh there you are' where I tried to grasp for some, for any understanding from this company. Ok, here's the kicker: when we got on the plane, there were many open seats in the middle. My mom asked if we could sit in one and was told that it would be $91, even though the flight wasn't full. What is really going on? So there we all cram into the back of the plane. I am Not exaggerating when I tell you that I could not extend my are fully in front of me-that's how close the rows were!! The video was playing the safety message and we all looked at each other knowing that there was no physical way to reach under the seat 'in the case of a emergency'. The flight was turbulent, but you can't really help Mother Nature & we arrived alive, so I'll give you that. But as we landed, a piece of the seat in front of us landed on my moms foot. So, yes, rating 2. email@example.com"
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "Seats were uncomfortable. ...no entertainment"
Pros: "Friendly staff"
Cons: "3 seperate broken or missing parts on planes? How could I be comfortable with United moving forward? I've never had that problem on any other airlines."
Cons: "We landed in Msp and waited 1 hour for our hate it was horrible!!"
Cons: "the trip from san fran to Minneapolis was good but sitting on the tarmac landing in Minneapolis being told that we could not park at the gate to unload due to snow was inaccurate and frustrating"
Cons: "They charge for everything! A $400 flight ended up costing me $540."
Cons: "The plane was very hot"
Pros: "The flight attendants were great and helpful. The plane was spotless and looked brand new."
Cons: "Nothing really."
Cons: "Everything seemed to go smoothly until we landed & there was no gate for us to deplane. At first we sat for 45 mins is what the pilot said, then he chimed on again & he said 1 hour, then after an hour it was 45 mins. Then 10 more mins which turned to 30. I had missed my ride & I had to find child care for my 5 kids that were waiting for me to pick them up. Landed in time but couldn't get off."
Cons: "Ran out of food"
Pros: "The plane had very nice seats and I wasn't squished as usual on other airlines planes."
Cons: "When it came time to board my flight the person told me to go ahead and I was in wheelchair and had to push wheelchair with my bags to the plane myself. Very rushed and not good for me at all. I felt I had no choice in the matter and she was not a nice person to me. She rushed me and scowled and told me to just go.... This survey asks about food and entertainment which there was none off yet I have to answer."
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Cons: "Major delays for flight, changed twice."
Pros: "Same as above"
Cons: "Same as above"
Airlines flying from Belize to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Belize to Minneapolis
Masks required on board, masks provided on flights from Belize to Minneapolis
Social distancing seating
Middle seats unavailable to book on flights from Belize to Minneapolis
Testing for antibodies, testing for symptoms for flights from Belize to Minneapolis
Waiving of change fees. Search flexible flights from Belize to Minneapolis