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Top 4 airlines serving from Belize to Washington
Scores according to KAYAK customer reviews
Pros: "Crew was very attentive. I appreciated the extra spacing between passengers."
Cons: "I would have liked to see alcohol served."
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The planes were actually Delta. Comfortable and spacious in economy. Amazing crew at the airport and on the plane."
Cons: "Honestly nothing to improve"
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "Good seats"
Pros: "Early departure"
Cons: "Absolutely nothing"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "WiFi on board."
Pros: "Not very crowded"
Cons: "The pplane was two hours late to depart due to technical issues."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "The staff were spot on excellent"
Cons: "6 hours late. Unacceptable."
Pros: "Good service and on time."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "great flight free movie going down"
Cons: "no free movie/tv coming back"
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "loved the airbus and in flight movies good stufg"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Above feedback is for the MSP to GEG flight"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "On Time"
Pros: "On time"
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "Never again!"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Cons: "Ok. My wife and I are both disabled and use our own scooters to get around airports. My scooter broke down when I got off the plane. Toronto airport became a LOT longer pushing my scooter then. Fortunately CANADIANS GAVE ME A HAND TO GET THROUGH CUSTOMS, BAGGAGE CLAIM AND CAR RENTAL. Ok, what to do if something like this happens in America. Maybe to work with security staff cause I was in dire straights without the Canadians to help me. Thank them all. Alton Cason"
Pros: "Leg room not as bad as general chatter."
Cons: "Seat width a problem. Center seat passenger used arm rest subject me to cart hits and hits from other passengers. Aisle seemed narrow. New Embracier airplane with 6 seats across."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "Staff are friendly"
Cons: "No leg room compared with JetBlue; few free snacks"
Pros: "Got delayed due to the computer shutdown"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
Pros: "Crew were very friendly and efficient. The flight was uneventful"
Cons: "Free drinks. More options for free snacks"
Cons: "Luggage costs"
Pros: "Crew good! Seats uncomfortable as usual"
Cons: "Transfer of luggage from one plane to this Victoria flight. Delayed 30 minutes."
Pros: "The staff at WestJet was very accommodating to me."
Cons: "Better snack choices"
Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Pros: "The crew took care of my wife and I when our flights were accidently cancelled. Literally were the last people on the plane. It was unbelievable to see their efforts and patience. Completely grateful."
Pros: "Very kind. Gave my daughter an extra snack because we had not had a solid meal in a while."
Cons: "Boarding process is never good. Obviously need to board the plane from the back to the front in reverse numerical order."
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Pros: "An hour and 40 minute delay which would've made me miss my connection.bfortunately for me the next flight was delayed so with that and running through the airport to get from one gate to the other I made it... But stressful experience overall."
Cons: "The boarding process is terrible. One line for section 2,3,4 causes so much chaos."
Cons: "Flight was delayed."
Pros: "Wifi Decent snack More then 1 drink in plastic cup. How about full can TV working"
Cons: "No smile on your staff They look frumpy in their uniforms like nuns"
Pros: "Cabin crew was very kind. It was a quick trip with no hiccups"
Cons: "Nothing really to note. It was a straight forward process."
Pros: "on Time, smooth fight, great staff"
Cons: "no more TV in the seats. Not everyone fly's with electronic devices"
Pros: "Everything!!! I loved!"
Pros: "We left on time and arrived on time! That's all I really ask!"
Cons: "Nothing, everything was fine."
Pros: "Need more leg room"
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Pros: "Chicken salad was great."
Cons: "We are computer savvy but wasted an hour following instructions to see a movie. It just circulated around frustrating us. Didn’t see anyone watching either. 5 hour full flight and no entertainment. Stewards didn’t know how to help."
Pros: "The crew was amazing and the boarding process went smoothly and fast."
Cons: "There was no entertainment for those of us without a compatible mobile/tablet device (I have a Nokia, therefore can't access the app). As always no complimentary meal but that's becoming a norm in most companies - strange how the prices don't really go down though... Seats were hard and unconfortable"
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "Embarkation staff were helpful"
Cons: "No better than AC Rouge which I deplore"
Pros: "I liked the fact that boarding was a good experience"
Cons: "The fact that the plane was supposed to land at 3.35pm and we actually landed at 4:40 and for some reason we waited to get off the plane with no apology from anyone. The service was not satisfactory and they broke our stroller."
Pros: "Very pleasant crew. Flight left on time and arrived early."
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Pros: "The crew/employees all friendly helpful and entertaining!"
Pros: "Great service"
Cons: "It was all good"
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Pros: "Quick boarding, friendly crew."
Cons: "Not enough legroom."
Cons: "The washrooms had no water from their taps"
Cons: "delay of 1 hr."
Pros: "Great food glad I preordered. Great flight and crew"
Cons: "Didn’t know I needed to download the WestJet app in advance - wish there was a way to download it locally from a server on the plane and/or receive a message in advance suggesting to download. I have now downloaded it after I got off the plane and looking forward to trying it out on the return flight"
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Pros: "Honestly, I slept on my flight so I miss all the perks. I’d assume everything was fine since they let me sleep. They also let me board early since my foot was in a cast."
Cons: "Flight was delayed, but not by much."
Pros: "Not very much"
Cons: "West jet delay caused me to miss air cananda connection. They offered no help in rebookong/hotel vouchers"
Pros: "Staff were great"
Cons: "Waited almost half an hour upon arrival to Calgary for a port"
Cons: "On my ticket I had my wife, my mother-in-law and my two kids guess what, my wife and kid was marked as children and my one month was marked as adult, because of this we had to waste so much time in fixing this, the flight was early morning and we had planned to buy the breakfast from the airport because of this we couldn’t even buy breakfast we had to literally run for the flight"
Pros: "Good snacks $"
Cons: "Title says it."
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Pros: "West Jet flights have little to no leg room. They also let ok much overhead baggage per person so boarding and getting off plane takes too long."
Cons: "See above."
Pros: "I liked that the pre-ordered food was given at the beginning of the flight."
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Pros: "On time, arrived even half an hour early on the way back. Staff in flight and checking in at YVR amazing. Overall, good spacing for knees between rows, staff awesome, flight on time sharp... great experience so far!"
Cons: "Staff at checking in kiosk at LAS wasn't so friendly."
Pros: "Nothing. Lame service."
Cons: "Delays and no compensations"
Cons: "I didn't like that you had to download an app for vieweing movies burning flight."
Cons: "Poor management and customer service."
Cons: "Connecting flight was cancelled."
Pros: "Everything was good, haven't used westjet in a long time as I live in the states now. Will use them as often as I can."
Cons: "Well organized loading, consistent beverage service"
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Convenient times for my travel needs"
Cons: "There are 9 boarding groups some of which have no one in them. I don't understand why. Seats don't have screens for entertainment so you have to use your own device to. Make sure you have extra batteries since there is no power to charge on board."
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Cons: "This agent spent 30+ min to check us in through a connection flight to Seattle. He couldn't find my wife's reservation, when it should be in the same reservation as me. He tried 5 times, and still failed. Later we found out at the gate that he was using the wrong name (same last name, different first name). Luckily the American Airline agent at the gate was more than competent and efficient to correct the issue in 5 min."
Cons: "The worst flight attendant I have ever seen."
Pros: "Boarding and service was nice"
Cons: "We were delayed an hour because the plan was in the hanger! Why? We were all there, didn't American know the plane should be at he gate! No escplanation as to why the plane was not there other than it was in the hanger! Airlines need to let the customers be flexible especially when are!"
Pros: "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"
Pros: "Long walk and less than an hour. Very difficult for senior. No assistan e available."
Cons: "The pain from carrying bag between gates"
Pros: "Helpful crew"
Cons: "Would have liked to be able to power up digital devices"
Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Cons: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
Pros: "Chairs were very comfy and wider than some airlines."
Cons: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."
Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."
Cons: "I bought some items when I was in Belize I get to Dallas to check my items into my bag and American Airlines has one person checking in bags and one guy standing in the hallway with a red coat on telling us where to go so I stood in the line for and hour and ended up loosing my items and missed my flight so I'm on a seven hr wait cause American Airlines can't get bags checked in on time"
Cons: "No in flight movie"
Pros: "I got home"
Cons: "No tvs"
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "See above comments"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Pros: "Mostly everything"
Cons: "More snack options."
Pros: "From Seattle to DFW, we had the best flight! Brand new plane with individual entertainment screens!"
Pros: "Staff was good."
Cons: "Lost bag for 24 hours, no entertainment on a 6 hour flight."
Pros: "Unable to Rate food & entertainment (night flight) I can, however, rate comfort since it was the worst crammed in seating ever!! They talk about the increase in violent behavior. Perhaps American Air could step up to the plate and offer a bit of comfort for hard working passengers. How? Easy to figure out!! Give us leg room for crying out loud."
Cons: "Crammed seating... No leg room.... Volunteered to check carry on... (Big mistake) had a longish wait for bags.."
Pros: "A comfortable flight with good snack and drink selection. The crew really tried to take care of us, but with no in flight entertainment it was a long flight."
Cons: "No inflight entertainment. We ran into luggage issues at our conncecting flight in Seattle after being strongly encouraged to check our carry on baggage in Philadelphia."
Cons: "3rd flight with AA this year. Luggage damaged for second time."
Cons: "The crew was talking very loudly so I couldn't sleep. It's a red eye flight! People are trying to sleep!!"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Pros: "The young woman running the admirals club front desk was excellent Friday July 29"
Pros: "Crew was apologetic"
Cons: "No automated safety briefing after 2 hour delay at gate due to congestion at seatac."
Cons: "2 different attendants spilled drinks all over me and my carry on"
Cons: "Never made it because first leg was canceled"
Pros: "Flight was canceled due to maintenance problem, American claimed rebooking was someone else's responsibility. I had to talk to 4 people before they rescheduled me for the next day. American's gates/terminals at LAX are also a pain--you never know if your flight will depart from the hinterlands of Tom Bradley terminal, or Terminal 4 or 6, which can mess you up with parking/security screening/scheduling. I will try to avoid flying American in the future. I didn't get any vouchers for the cancellation, either. BD"
Cons: "The flight to Seattle was late on 30 min And then we were waiting 30 min for the luggage. There was no display on the back of the seat - only common display for 3-5 rows. No current info about flight status."
Pros: "The standard seating had good leg room."
Cons: "The seat didn't have enough padding for a 5 hour flight, I don't think I'll take another long flight on an A320."
Pros: "Was called ahead of time to e alerted to flight delay. But I'm still never flying American again due to the rudeness of the crew."
Cons: "We're asked at the gate to measure our luggage. We did, and while it fit, the material of the bag made it look bulky (but upon touch, it was clearly not a full bag). When we said that it fit; the woman literally just scoffed, said "no" rudely, and walked away. We were polite, so why the rudeness?!! Never again AA."
Pros: "Flight attendants were friendlier than on the earlier flight"
Cons: "That I had to pay so much for an upgraded seat which I needed due to recent shoulder surgery."
Cons: "There was no flight entertainment for a cross country flight! The only option was to stream via my personally device. This would have been fine if there were outlets to charge personal devices at each set!"
Cons: "Unnecessary delays"
Cons: "Very conjusted seats"
Pros: "The cabin crew were friendly and efficient. Personal entertainment provided on every seat back."
Cons: "Boarding could be improved if airline would start boarding passengers seated in the rear of the plane first."
Pros: "Quick and easy commute from desert to PNW"
Pros: "Comfortable seats, smooth flight. The European cookies were a nice touch. The crew were very friendly and gave my girlfriend a blanket when she completely passed out on me. Arriving in Seattle, the plane quickly and efficiently de-boarded all passengers."
Cons: "Our first scheduled flight timed out and was cancelled, forcing everyone to de-board. We had to sleep on the airport floor and arrived at our destination very late. The flight times were poorly arranged, as we had to wait 14 hours to get on the next flight. Also, I purchased two boarding passes for both myself and my girlfriend and somehow I ended up in a later group than she did after checking in."
Pros: "The flight was fine."
Cons: "The email i received was from Alaska Airlines but what I didn't know was that it was for an American Airlines flight. Normally this is not a big deal, but in Phoenix Sky Harbor Airport the two airlines are in different terminals which required a fair amount of time to travel from one to the other. Had I not arrived at the airport early, I may have missed my flight. The confirmation email I received was labeled as an American flight, but since I received it from Alaska, I assumed I had reserved an Alaska flight. Also, the confirmation email I received from Kayak had me listed as a passenger on an Alaska flight. I'm assuming I originally booked for an Alaska flight, but later on in the confirmation process I was somehow changed to an American flight via Alaska. While I don't see this as a problem for Kayak, I think this is a situation in which your feedback could be useful to help avoid confusion for passengers in the future."
Cons: "The email system set up by Finnair to communicate that my flight had been changed was poor and, therefore, I was forced to spend 24 hours in an airport as a result. Will not ever fly Finnair again."
Pros: "Nothing good about this flight"
Cons: "Over 2 hour delay caused a missed appointment in Tacoma"
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Cons: "Way too crowded on the plane"
Pros: "WiFi Movie channels"
Cons: "Choice of snacks!"
Pros: "Entertainment was very nice! Boarded on time"
Pros: "I could watch movies on my phone via the app"
Cons: "No where to charge my phone"
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Pros: "made it home safe"
Cons: "Boarding protocol. we were traveling together and were placed on opposite ends of the aircraft. very cramped seats. would prefer not to fly them again."
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "No problems and the crew was friendly and helpful."
Pros: "I'm so glad I got to sit next to my wife."
Cons: "I had to check in my carry-on when I got to the gate. I had my snacks and entertainment packed in my bag so I had to unpack my stuff for the flight. Once on the plane there was plenty of room for my bag to go in the overhead compartment. Not only did I deal with the discomfort of having to carry my stuff in my hand on to my next flight but I had to deal with a flight attendant that had no self awareness of his surrounding. The flight attendant ran into my shoulder more times than I can count. Such an irritating flight."
Pros: "Making the decision to never fly United again"
Cons: "Our bags had to be re checked at a 20 minute lay over. It bags didn’t even come out until after our connecting fight had departed. We were stick in Houston for a night and both missed work. We will never fly United again"
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Cons: "The return back to the state"
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Cons: "I was very cold!"
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "The crew - very friendly."
Cons: "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "We arrived there early"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Pros: "Coffee and snack. Was pleasantly surprised to have drink service on a 40 minute flight. Flight attendants were gracious and pleasant."
Cons: "Nothing. Had a great flight."
Cons: "Seat wouldn't recline and I was having a broken leg in a cast I had to keep straight"
Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Pros: "Customer service was awesome, flight attendants was very friendly and helpful."
Pros: "The crew were helpful and did their best to manage delays."
Cons: "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."
Pros: "Delays seem to be frequent with united and the staff is always in a bad mood. Will not fly again with them, I flew one leg on a different airline so I wouldn't miss my international connection as they wanted to delay 6 hours!!!"
Pros: "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
Cons: "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
Cons: "Didn't happen"
Cons: "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."
Pros: "My flight got cancelled. I went to SanDiego inste6"
Cons: "2 1/2 hr delayed departure"
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Pros: "I liked that the flight was on time and there was absolutely no delay. As soon as we boarded we were on our way..I was such a pleasant flight with very little turbulence."
Pros: "Crew was great as well as the boarding process."
Pros: "The crew was very professional and promptly getting people into their seats."
Cons: "Boarding the plane was slightly hectic, but due to lack of attention on the passengers part. A seat was double booked and the crew handled it quite well in addition to a woman who insisted on sitting next to her older child but hadn't planned for it."
Pros: "It was very quick boarding, it may have been a bit confusing though."
Cons: "Everything! Fabulous flight"
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
Cons: "Really, no complaints this leg of the trip."
Cons: "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
Pros: "Easy boarding. Pleasant crew"
Cons: "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
Pros: "Crew was pleasant and helpful."
Cons: "This was not an Austrian airlines flight. It was a flight bought out by American Airlines. I had to wait in two different check in lines at IAD to figure this out."