|Flights Arrive in||United States|
|Flights Depart from||Berlin Tegel|
|Airlines||Brussels Airlines, Lufthansa, Icelandair, SWISS, KLM, Finnair, Delta, TAP AIR PORTUGAL, British Airways, Aer Lingus, United Airlines, Eurowings, Turkish Airlines|
Pros: All was planned, no surprises, on time and no hassles
Cons: Keep it as it is. No need to fix what is not broken. Just reduce the very expensive prices that Brussels Airlines charge for its economy class tickets
Pros: The chairs were comfortable the staff was very attentive and nice
Cons: I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally
Pros: More space that on competitors.
Cons: The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it.
Pros: Nothing! We’re still in Baltimore
Cons: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.
Cons: It was very cold they need to lower the temperature.
Pros: The crew was very responsive. The dinner food was good.
Cons: The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat.
Pros: Crew was attentive
Cons: We sat on the runway for an hour.
Pros: It was canceled. And scheduled next day.
Pros: The crew were nice and the service very good. The layover was short.
Cons: Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390.
Cons: Space is too limited even for the a small built body.
Pros: You have to put up with a lot,,
Cons: Skip Iceland Air and take a budget airline. Iceland offers nothing, no food, no free baggage, nothing.
Cons: Second part of flight was hours late because planewas not available. There was no food not even cookies and the coffee was undrinkable
Pros: I got home. Basic ok flight in today's no frills world.
Cons: Rekjavik for a transit point has a pleasing aesthetic but is poorly designed for the number of passengers going through it. The flight was late so we had to hoof it, then wait as the next flight was late. Not sure Icelandair really has it down. But we made it.
Pros: Check in was pretty easy.
Cons: Gate control was very poor.no order in boarding and everyone entered on random row seating as no order was called or used. Slowed process and left-overhead bins full for the later customers. More attentive staff on board and at very least a bag of pretzels could have been offered. Not happy!
Pros: Crew was fantastic
Cons: Boarding was delayed by 30 minutes. May have been beyond the crew control.
Pros: Loved the crew from Zurich to sf. Amazing service
Cons: Seats too close when leaning back
Cons: Seat comfort. Sore behind after 11hrs
Cons: Only two options for dinner is very few options.
Pros: Nice attention and good food. Plane and seats are confortable
Pros: Cabin facilities
Cons: They didn’t bring one of my bags
Pros: Friendly crew
Cons: Can’t think of anything
Pros: Onboard crew were nice and polite. Flight was on time (a rarity).
Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.
Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Pros: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly
Cons: Only the other trip by air with Finair
Cons: Very bad food my options were pork and vegetarian. Chicken finished.
Cons: Very long delay, got bumped for a flight the next day. Horrible experience
Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!
Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding
Cons: My headphones didn’t work
Cons: 5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!
Pros: The plane was nice and the entertainment on the flight was great! Flight crew very friendly.
Cons: Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it.
Pros: The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice
Cons: Quicker way to get off plane
Pros: The crew was really nice! They were very energetic!
Cons: I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues.
Pros: Don’t wait to much
Pros: Everything was on time
Cons: Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend
Cons: Been on schedule
Cons: Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto
Pros: Very efficient and competent crew. Very much like the A330 plane.
Cons: On our flight from Lisbon to Paris Orly the baggage took two hours become it was delivered. We were later told the baggage crew forgot some of the bags.
Pros: Crew were amazing. Timely departure. Inflight meal was good.
Cons: Not much.
Pros: The crew was behaving nice.
Cons: The website is horrible and full of bugs. In Flight tracker, the same flight returned two results, one in cancelled status and another in delayed status. I called british airways to update my personal details as their website didn't allow me to enter details, the staff messed up the details.
Pros: Great crew, excellent legroom, excellent meal, snacks
Cons: Eliminating the 1 hour delay to get to the gate at Logan after landing early.
Pros: Wonderful crew!
Cons: It is impossible to get comfortable in those seats.
Cons: Organisation at Tegal airport, was a free for all to board the plane.
Cons: The food needs some improvement!
Pros: The entire trip was wonderful! Entertainment system, food and seats were just fine. Boarding made sense and was done in an organized manner.
Cons: I don’t have a thing to complain about
Cons: When booking there is an option for Food? This gives the appearance that food isn't included in your flight unless you pay extra.
Cons: The plane is very old and dirty. They need to overhaul their planes to make them worth flying. Some seats recline way to far, some don’t recline at all, entire plane smells like stale cigarettes.
Cons: Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that.
Pros: On a 7 hour flight you want comfort. It was so smooth and easy. Watched movies, read, just relaxed. I've flown with Aer lingus before and it was just as amazing. I will ALWAYS use Are Lingus when I fly to the UK or Ireland and Shannon is a Gem of an airport. Most amazing airport I have ever been to!
Pros: Everything perfect
Cons: The only issue that would have improved the trip would be if tickets were free Lol
Cons: Food was not good, flavor wise
Pros: Service was fantastic everyone so friendly.
Cons: Nothing. It was fantastic!
Cons: Flight was canceled and I was left stranded.
Pros: We did not have to wait long for our luggage.
Cons: Our flight was delayed over an hour.
Pros: Staff at the airport (ticket counter and check-in) were very polite.
Cons: The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers.
Pros: For a short flight, the trip was fine. No delays were experienced.
Cons: The security line at Tegel airport was long. It took over 30 minutes get to the security scanner.
Cons: Delayed, causing me to miss all other flights.
Pros: Crew was very friendly!
Cons: The plane smelled terrible - almost like one of the toilets had backed up.
Pros: Very uncomfortable
Cons: More cushion
Pros: Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient.
Cons: When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes.
Cons: If they use the new business class seat.
Pros: Seat was comfortable and the extra care package and warm towels were a plus. The food was good too.
Pros: The flight attendants were very attentive.
Cons: My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours.
Pros: vegetarian dish was OK.
Cons: entertainment was very poor. very limited selection of movies and tv shows.
Pros: Nothing, they cancelled my flight and rebooked me to another city
Cons: Everything. I had to buy 2 new tickets because they cancelled my flight
Pros: The seats were wide tall and comfortable, there was enough room for the legs as well.
Cons: A little glass of juice would have been nice from the airline.
Cons: We took off late
Pros: The captain was able to make up much of the lost time spent boarding.
Cons: The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight.
Pros: Got an amazing pastry as a snack with tea, it was huge and really tasty!
Cons: Not much to say.
Pros: The bus was one of the most comfortable international flights I have ever been on.
Cons: Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing.
Cons: They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow.
Pros: Everything very excellent
Pros: Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage.
Pros: The crew did the best they could.
Cons: The seats were very tight. Not easy to make yourself comfortable. Too much aircondition, very cold.
Pros: Same as before
Cons: Same as previously stated
Pros: They loaded from back to front
Cons: Comfort - seats seemed smaller than normal
Cons: I have never seen a smaller seat on a plane in my life. Worst airline ever.
Cons: Boarding at the airport was a nightmare. There were many other flights boarding at the same time and the lines were mixing together and everyone was confused.
Pros: Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight.
Cons: I was very happy with my flight experience with Swiss.
Pros: The inflight entertainment was great and helped to pass the time. The food was good for airline food.
Cons: The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep.
Pros: Crew was fantastic
Cons: Boarding was delayed by 30 minutes. May have been beyond the crew control.
Cons: I could have used USB charging station.
Cons: Seat comfort. Sore behind after 11hrs
Pros: flight was awesome
Cons: the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all
Pros: There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX
Cons: Be like Swiss or Lufthansa. Charge less and give free water and snacks
Cons: It was very cold inside the airplane. I have to ask multiple times for blanket.
Pros: Efficient and very nice crew
Cons: 90 minutes delay for departure from Brussels to Washington...
Pros: Very pleased with crew and seats.
Pros: My seat
Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Pros: Food, entertainment and crew was exceptionally friendly.
Cons: Seats not great for such a long flight.
Pros: Reasonable space in economy class seats
Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.
Pros: the drinks
Cons: seat reservation. having to pay for luggage....
Pros: Friendly crew
Cons: KLM lost one piece of my luggage
Pros: The crew was good and the seats were very good, made a flatbed.
Cons: The flight was delayed one hour and the gate was changed. The food, which was served around 2:00 am was not edible and there was no breakfast, just more inedible food. The website was terrible and I spoke to three people on the phone and got 3 wrong answers to a problem.
Cons: Quick and easy experience.
Cons: Even though we were not rushed between flights, our luggage didn't make it onto the plane.
Cons: No luggage arrived, and very long and tedious process to file missing luggage claim. And they NEVER called me with a claim number or when they located the luggage. I had to keep calling them requesting the information and it took 3 days to get the luggage.
Pros: The seats were spacious though they did not recline at all. The flight was very smooth, including the landing!
Cons: We sat on the runway for 35 min due to a maintenance issue, but the wifi was working, so it made the time go by.
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