Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Air Canada staff in Boston did not seem to realize that Halifax was an hour ahead in a different time zone. Due to the delay in the Boston Halifax flight, which was known from the time we checked in almost three hours before the scheduled departure, we missed our flight to London. While Air Canada did put us up over night, they were difficult on the phone in planning an alternate route and did not get us out of Canada and to London until 24 hours after we were scheduled to arrive. This was very frustrating for us as we missed an important part of our trip.
The seats are so close that it felt a little claustrophobic and then the person in front put their seat back it feels like they are right in your face.
My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others.
Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong.
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