Again the crew was amazingly polite.
I had to sit next to a very overweight person and it was super uncomfortable.
I have not flown on such a nice well organized airline like Copa! And they actually serve really good food.
The service and food.
Unfriendly staff at Panama airport
Flight was on time, crew was polite and there was variety of entertainment.
Food quality was very poor. Need to improve. Chicken empanada thin as paper. "Waffle" was made of an unknown substance that tasted terrible. Egg breakfast was mostly chunky potatoes half cooked accompanied by 2 leafs of overcooked spinach. Only good thing: platanitos' chips. Long overnight flight with No pillow and No blanket offered.
Food was good. Crew was efficient and friendly.
I️ think the crew could have come around with drinks more than once in a 5 hour flight.
The gentle man who attended to me was polite and empathis
I missed my flight which was book through kayak. The flight was cancelled by LATAM, and nothing could be done in terms of a refund. The price to get me on the next flight was 5times the price of the ticket i bought. I have never experienced something like this, and i also couldnt get a refund. Deeply saddened by this
The extremely rigid limitation of 8Kg for carry on is not what I would expect from a non-Low cost air company. For business travellers it is very important to save baggage collection time at the destination airport.
Flight crew. Boarding process
Very unfriendly and difficult process to select seats. Impossible and almost unfriendly personnel, process to attempt to buy upgrade to. Haines even though 1/2 seats available. What a shame for an otherwise good experience.
Bastante espacio entre los asientos Comodo Limpio
Pedi comida vegetariana y era imposible de tragar. Muy fea. En el tramo corto la mitad de los pasajeros recibieron sandwiches y se terminaron. La otra mitad comimos mufins por que nos quejamos que no nos dieron nada... la crew nos dijo eleva un reclamo si queres
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