I disliked the fact that the plane took off after the designated takeoff time. When I brought up the fact that I would definitely miss my connecting flight in Florida I was assured that if that was the case I would be provided with accommodation if I had to stay overnight.
Not one thing. Rude crew, damaged luggage and horribly expensive with having to pay for everything except the air on the plane.
The crew was extremely rude. My daughters luggage was severely damaged including the flat iron inside getting broken. The seats are incredibly uncomfortable and you have to pay for everything under the sun. My flight ended up being much more expensive than other carriers but Spirit was the only one that had an available route to meet our cruise ship due to the snow storm.
The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!
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