Seat space Terrible. No real food on a 6 hour flight
I went Premium otherwise it would have been a long wait. On board I only asked for a cup of hot water and got lukewarm. Cabin crew have poor to no service. But great flight; it went smooth.
Alaska airlines is the best. Best customer service, crew, and value for money.
Outside Sky cap would be helpful! No entertainment (TV screens)
Great no problems. Very friendly. An hour ahead of schedule
flight was canceled and we were re routed all day. had a nice weekend planed in San Diego. Plans changed and we lost a day and spent the day flying.
The reduced size overhead compartments were a surprise. They keep getting smaller and smaller while amenities keep getting fewer.
My flight was on schedule, ground crew looks overworked, flight crew was great but refreshments could be better. The plane was clean and fairly new. Seats were comfortable but leg room was tight.
I'm a tall guy. Fortunately I was able to find seating in the emergency rows that gave me a couple more inches of room. My return flight a few days later, I wasn't as fortunate. Very painfully and uncomfortable return flight.
Always reliable customer service. Especially, the extra care on a long flight back to the Mainlaind.
I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX
Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.
Mario was great. Made a night flight on a small aircraft pleasant and memorable.
Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.
Crew were exceptional. Plane was quiet and quite empty, so I had a row to sleep across.
The seat could use more support or cushion. I'm in my 50's and have back issues so the seats are a bit hard for longer flights.
Everything was very good other than I had selected a specific seat when I booked the flight and they changed it once I checked-in the day before my flight. I was still in first class but lost my aisle seat for a window seat. Being tall, the aisle offers more comfort so I always select an aisle seat.
The plane was in bad condition. We were taxied for mode than an hour because a light panel had feel off. The bathroom in first class had broken panels as well. Overall poor aircraft maintenance
Flight diverted in SD. Later take off in Seattle by 1.3hrs
Crew was not friendly when I went to request a seat change.
My tv was broken on the flight which is disappointing when you pay for a seat and expect a service
Always delays from Boston to Salt lake but this time was very long. Don’t understand while they board the passengers and then make them sit in the plane
Service for food to our seat was a bit slow. Snack choices were just pretzels or baked chips. My seat cushion was not attached. Other than Barbie, video choice were not very good or current.
After we landed, we were held on the plane for 30 minutes. There was no one at the gate once we landed and we forced to sit on a plan that had already over an hour delayed.
almost 4 hour delay as they over booked and had to wait for 8-10 volunteers to agree to travel next day.
Old plane. No outlets for laptop or phone. Seats worn out. Area around seat dirty.
I loved the flight and the crew. It was comfortable and smooth.
The crew was openly hostile and condescending to the customers. They spent the majority of that time in the rear talking and seemed really agitated when people asked questions. I heard five different people told that the information they requested was in the handout or safety brief.
ticketing issues caused many customers to have to go back to check in after waiting in security, then go through security line again.
The seat was visibly dirty, had not been cleaned. I used my own wipes and they were dark after wiping down the chair and tray table.
For a 22 minute flight all you expect is for it to be safe and comfortable
I was not able to buy food in the flight. They refer to include your Credit card in the APP, and if you are not from USA (i have a credit card form Canada) it is not possible
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.
I was delighted that we were able to get on the 4:40 pm flight rather than our original booking at 6:55 pm!! Other than that, the flight was comfortable and landed early😊
The flight and crew were fine. The entertainment- the sound was so bad through the headphones I could barely understand it and it was a show I had seen before. The food might have been fine but having to have an account with united in order to access the app in order to pay for the food was rage inducing. I had entered my credit card info at home and logged in as guest but that wouldn’t allow the “wallet” tab to open in the app. And then the wifi was so bad that it took about 45 minutes to fully log in and get all the info working at which time I missed the food. You shouldn’t have to give your address, email and phone number in order to get a hamburger.
The control panel for the seat back screen did not work at all after takeoff.
United airline kept delaying our flight back to Phoenix for 8 hours before they cancelled it! If they know that we are not flying out for whatever the reason is, why did they keep lying to us for hours. We could find another flight earlier or even find a hotel with a shuttle. But cancellation at about midnight was not fun. We stayed in the airport all night till the following morning when we bought an Alaska tickets to go back to Phoenix. Total of 14 hours in the airport.
Poor seating comfort, seat cushion too thin, very uncomfortable. My luggage didi not make the flight due to equipment change. At least. United had it delivered the next day. I was without my toilet items for one day.
The crew was nice but the people going to Orange County are so entitled. Everyone thinks everything is suppose for be perfect for them. Tough crowd.
Plane was good but was delayed. probably not AA fault but caused a 1 hour delay. Seating was cramped.
5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.
delayed delayed delayed. was supposed to have a 2 hour layover and very nearly missed my connection.
We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
Plane felt so crowded and tightly packed. The chair itself was not comfortable.
Despite a bumpy flight the pilot was great. The rest of the crew on the other hand couldn’t care less if a passenger would colapse and die. Horrible service, robot like, lifeless…
They attended to my needs as I couldn't walk and they provided a wheelchair for me.q
Poor availability of food. Cold cabin temperature. Extremely long waiting time for a flight attendant to respond to a call button signal.
2.5h delay due to unruly passenger in first class. Had to be removed from the flight. No food unless pre ordered. Didn't know we would need it because of delay.
Boston (BOS)United States
Ontario (ONT)United States