As usual handicap services are terrible. Checked in, waited 20 minutes for a wheelchair. When boarding started there was no one to push my chair, so I sat there while most other passengers boarded. Finally got tired of waiting, wheeled myself to the plane. Help never arrived. When I got off the plane, no helper waiting. A fellow passenger kindly pushed my wheelchair to baggage claim. Will check tomorrow to see if Spirit is in violation of the Americans With Disabilities Act.
The staff was pleasant and very caring. I traveled with my sister who was in a wheel chair due to he ability to walk long distance and they were just outstanding. And I want to Praise Delta for their understanding and most caring and assistance in assisting me on changing of my return flight due to my husband had a stroke on Thanksgiving Day. I was able to leave out on Friday (11-27-2014) with no problem.
I did not know I had to pay 55 dollars for my take on board suitcase, the flight was delayed, the wing at the airport had no venues except for 1, the wing was overcrowded and I was freezing , ( Boston) . The staff was unusually not happy and over wrought with dealing with late flights and not smiling at all
I didn't like anything. Seats didn't recline, seats were worn out and felt a bar under my butt. No complimentary drink or snack. My tray table was broken. On my way to Boston I didn't have to pay for my carry on. Assumed the same for on my way home but I ended up having to pay $55. Never flying with them again. I should have stuck with Jet blue! Price Would have been cheaper AND I would have had drinks, snacks and a tv!
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