I fly at least twice a year and I've used multiple Airlines to travel. This was my first experience with Alaska and it was the best trip I've had in a long time. The crew was absolutely amazing both on my flight out and back. The flight itself was very enjoyable with plenty of room for myself and my items. I also like the complementary options given on the snack cart and the fact that they go through twice. I'm also very impressed with how quickly my baggage was sent to claim, I've waited for over 45 min before with other airlines and Alaska had my bags to me in less than 10 min!
It took a long time for me to get my seat number at my departure airport and there wasn't a rep at the counter till we boarded, but the airport was super small so it might have been an issue with them. We also got stuck in air when they closed airspace for Air Force 1, but that's also not Alaska's fault!
We left an hour and a half late. Pilot gave us minimal explanation just saying we were over weight by 500 lbs. so after sitting on a still, grounded plane for an hour we hit turbulence upon landing in Seattle which was not a fault of the airline, but still unpleasant.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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