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Top 3 airlines serving Bucharest Otopeni Intl to Sarasota Bradenton Intl
Scores according to KAYAK customer reviews
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "Delay due to strike"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "Flight got cancelled"
Cons: "I congratulate the KLM crew!"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Cons: "Not being 1 hour late"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Good services!"
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Nice flight, nice crew, and a nice experience."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "They were awesome."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Yes, the seat was good. The crew was good. The food was average."
Cons: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Pros: "I was just a little bit shocked because there were nothing to eat included.. I didn’t know that that kind of flight didn’t include anything.. But despite of that it was ok.."
Pros: "Pizza was terrible."
Cons: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Pros: "Customer service crew sorting us out on new flights had patience of saints"
Cons: "Did not make flight, gate crew rude and did not give information."
Pros: "I really liked that the time changed to a more reasonable arrival time. Usually that flight gets in way passed 10 and it’s makes for a long day of travel. I appreciated arriving earlier and on time."
Pros: "regular flight"
Cons: "did not appreciate the 2 hr delay"
Cons: "Flight 25min delayed"
Pros: "End of a long ordeal... I slept the entire flight"
Pros: "I hadn’t been on a plane in almost 10 years. People were very helpful at the airports. The plane ride was comfortable. The crew was nice both ways. I would. The price was excellent!"
Pros: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Cons: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Pros: "We got in on time and that matters most on an evening flight."
Cons: "The plane was freezing"
Cons: "This is my 4th time getting my flight cancelled with air Canada for no apparent reason. The food was horrible and the service was worse. Never again."
Pros: "Professionalism Pilot kept us informed"
Cons: "No free snack (like peanuts) was offered. It would be nice to be able to nibble on on a snack along with the one free drink."
Pros: "Everything is good"
Cons: "The temperature, it was cold and asked an agent to turn up the heat atleast and got ignored. The seats were extemely uncomfortable"
Pros: "It flew from point a to b safely"
Cons: "Last time I saw a similar cabin was when I was 10! I'm 37 now. The overhead baggage bins were made for small bags from a different century. seats were grey....grey. In flight entertainment was by app...that you have to download first, I should have known beforehand. Food was little munchies. Seemed like an old and tired airline"
Pros: "We flew to Toronto on the rebooked flight and we were treated very badly by the gate agent who simply told us: Go see customer service, you are not on this flight' without even an attempt to explain why we could not get on to the flight to London. I think they do not respect their customers. Very disappointed with Air Canada' service."
Cons: "Nothing about our trip to London on Air Canada was positive. We had requested vegetarian meals for all our flights. They did not provide us any food on the flight because they did not have our names on the list for Vegetarian meals on the rebooked flight. Our experience with Air Canada was everything that is the worst in airline travel and customer service."
Cons: "The flight was late."
Pros: "Boarding on time"
Cons: "Problems with entertainment"
Pros: "The duration of the flight"
Cons: "The staff was rude and inattentive, horrible experience."
Pros: "The plane was comfortable, the boarding easy, the flight pleasant, good views."
Cons: "Plane employees did not explain what the declaration card was meant to serve. I left mine on the plane by mistake, partly due to complete ignorance of its purpose. Please either put the purpose on the card or have your flight staff explain what passengers will need the card for, once they get to the next inspection point. Don 't take this for granted!! The long walk from the point of deplaning to the center of Pearson Airport was unexpected."
Cons: "One of the worst overall flight experiences. Flight attendants ignored assistance light, no entertainment ( only option was paying for an ipad), and blankets had to be paid for!!. Flight was so booked that we were late taking off. Poor flight attendants were obviously understaffed. Will avoid this airline when possible"
Pros: "service, friendly attendants, amenities"
Cons: "Hour late departure. Old people travel to Sarasota, AC should consider that in boarding."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Cons: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Pros: "No leg room"
Cons: "See the above review"
Pros: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."
Pros: "I liked, that the staff was nice and friendly, I got my gluten-free food and there was enough entertainment (movies, movies, ...) to choose from, which made it a pleasant flight. Unfortunately, our flight from Munich to Toronto had a delay, so I couldn't make it to the connecting flight. Without having to ask or complain, Air Canada booked us on the next possible flight, which was the next morning, and gave us the boarding passes and a voucher for a Sheradon hotel close to Toronto airport, where I went by a free Sheradon Shuttle bus."
Cons: "I would have liked to be informed more than two times in 30minutes at the boarding area, about what was going on with the plane having to start later. It's not the waiting that is the bad thing in my eyes, it's the not knowing what is going on, also for passengers arriving after the first announcement. I could imagine people being a little more understanding, if they know what is going on, as well as your staff being less busy to answer questions, but instead being able to solve part of the problem."
Pros: "The plane itself was clean, had adequate legroom, and provided multiple entertainment options. The staff was quick and willing to help when needed."
Cons: "The boarding process was lengthy and once we had boarded, there was no room for many people'a luggage."
Cons: "No leg room Seats uncomfortable"
Cons: "No entertainment for such long flight."
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "The crew, that it all"
Cons: "The plane was clearly an older plane, there was NO on board entertainment for a 12 hr flight. The food was not good and there was no free wine - which is not normal for international"
Pros: "It was on time, and quality service, but actual comfort of flight was not good, landing was very rough and we seemed to circle around Los Angeles for a while before landing. Also, the headphone jack on my screen didn't work so I couldn't movies which was disappointing on a 3 hour flight."
Pros: "Same s above"
Cons: "There was a technical problem and Air Canada kept us inside for 1h and 30m! Horrible! Also when the service came to my row there was not much food option to choose from"
Cons: "3 hours delayed"
Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Pros: "Cabin crews and the actual flight was an alright experience, it was the personnel on the ground."
Cons: "Lack of personnel in cdg for checking bags & rude personnel on the ground."
Pros: "For a small aircraft like that, it was really comfortable."
Pros: "Once again, attendants were pleasant. Plane was clean"
Cons: "No snacks served, only beverages. We could have at least received one bag of nuts/chips for the flight."
Pros: "It has good fair, and check-in desk person in FLL was very nice and helful, as I was traveling by my self with two kids."
Cons: "Nothing to snack for kids on the plane, delay of 1:35 minutes inside the aircraft with kids, having to be seated still."
Pros: "Flight crew was great."
Cons: "Delays--nearly an hour with both flights. AC was not working well on CMH-Toronto leg. We were told one unit was out."
Pros: "Great food and they gave us blankets and even free wine with dinner! I was also able to watch to new movies!"
Pros: "The crew on this flight were very good, lots of water, good at cleanup. I was in a preferred seat behind the exit row--thought I was getting the exit row--but with no one in the middle seat there was room to move."
Cons: "Preferred seats really don't seem to offer much over the standard cattle class seat, and this Airbus 321 does feel like cattle class."
Pros: "The staff was very pleasant, upbeat, and excited to be back at Dulles. They will be offering 3 direct flights daily to Toronto which will be great!"
Cons: "We boarded over an hour late and departed over an hour and a half late and the plane only arrived about 10 minutes behind schedule. The staff seemed very new and was unable to get us out of the airport in a timely fashion which caused a few people to miss their international connecting flights."
Pros: "I was pleasantly surprised by the amount of leg room and the increased humidity level in the economy section of the 787."
Cons: "We sat on the runway for an hour, 25 minutes at the gate and 35 minutes in line for a slot to take off. They ran out of the chicken entree before they got to us, and the snack (a "cajun wrap") left a terrible after taste that took and handful of arctic mints over several hours to get rid of."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "Not much. Cheese plate was ok."
Cons: "Felt like a sardine. Knees were up against the seat I front fighting for elbow space with person in the middle. Worse seating than Ryanair in Europe."
Pros: "The crew was super nice. My husband and I were able to sit together."
Cons: "The seats were so cramped together, its a good thing my husband and I were sitting together because otherwise I would have had to been cuddled up to a stranger."
Pros: "The flight started with 7 min delay for one crew not showing up. Eventually we had to wait on the plane for one hour for the plane to fly"
Cons: "contacted customer service 3 times while the first 2 times over the phone and was promised to get a $100 travel voucher in 24-48 hours. Never got that. When called 3rd time I was asked to email their support which I did and one week have passed and nobody bothered to respond yet. Typical United!"
Pros: "Crew was great"
Cons: "Airbus seats comfortable but not the same on the Boeing 747"
Pros: "New flight reservation took us directly from Newark to Phoenix."
Cons: "This flight was totally cancelled. New reservation took us to Newark. Here the crowds were very long, baggage took over 20 min. to arrive, missed our connecting flight and had to wait 4 more hours for next flight. The flight out of Newark was held on the tarmac for 40 min."
Cons: "the flight was late almost 2.5 hours"
Cons: "Never made it on that flight"
Cons: "Flight delayed over an hour. Connecting flight was held but luggage was left behind and had to be retrieved late the next night."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Cons: "After waiting almost an hour at the Luthansa check in line, I was told that I had to check in under the United counter -- even though the ticket was sold by Lufthansa. The documentation sent with the ticket needs to make this clearer so that such a frustrating experience is not repeated."
Pros: "Overall flight was good but since previous flight was late and I had only one hour to get my luggage, go through customs, check back in and make the flight it was too stressful because nobody could help much. Also, the bag did not make my flight because person was not really in the hurry to get my luggage to the plane."
Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Pros: "Healthy options maybe apples or something, and cheaper for snack packs. Ability to accept cash."
Pros: "Comfortable seating and very accommodating attendants made my flight fantastic. Our pilot got us to our destination 35 minutes ahead of schedule which makes coming back into the U.S. a little easier since you know you'll be waiting at customs for a while :)"
Pros: "Well, the plane didn't crash, so that was nice. The plane was clean and the newer 737-900s are pretty decent."
Cons: "Every time I fly United, I pretty much feel like it is an honor on the level of being knighted to get the privilege to fly with this airline. Thank you so much for being willing to take my money in exchange for a service, United. Bless you. I'm sure if you spend $10k + a year with them, they'll happily massage your feet as you ride along, but anyone else seems to be each flight attendant's personal enemy that they must frustrate as often as possible. Also, thank you, United, you beautiful prom queen you, for changing my seat from a window to a middle because it pleased you. It honors me to be your jest."
Pros: "That we landed safely!"
Cons: "Temp was cold, they had no blankets to use, ran out of hot meals by the time they got to our seat"
Pros: "Took off late but landed on time"
Cons: "Packed in like sardines. Hot on board."
Pros: "Newark flight was cancelled due to mechanical problems. I returned home and Caught another flight the next day through Chicago, as I didn't want to spend the night in the Chicago airport waiting for a connecting flight the next day. The flight crew, United airport personnel, and TSA were all very courteous and professional."
Cons: "There wasn't enough gate personnel to help everyone re-schedule our cancelled flights. The waiting line was very long. All media entertainment had to be paid for in order to access it. Seats were narrow and uncomfortable."
Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Pros: "Fact easy boarding Helpful crew Really good food"
Cons: "No negatives"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "Speed of boarding, no hassle with carry on bags"
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Pros: "On time and friendly"
Pros: "Comfortable seats, loaded/unloaded quickly, free online entertainment was great"
Cons: "I chose Luthansa because I was traveling with a bike and they are usually good about not overcharging however after booking the flight, United took over the flight and they have very unfriendly bike policies (200 each way). Usually I will not fly United because of these policies, I think I am done flying any Star Alliance companies."
Pros: "The plane was only half full -- plenty of room!"
Cons: "Turbulence (not your fault)."
Pros: "Seats were comfortable and sufficient leg room. One star rating on food and entertainment should be n/a since I didn't use these services."
Cons: "Boarding area was too small for gates being serviced."
Pros: "The person sitting next to me...that were pleasant."
Cons: "That when I explained being hearing impaired the boarding attendant said my carry on needed to be checked. I didn't understand her and proceeded to the loading blank. Then when boarding the attendant informed me. I explained I checked my bag in the airport compartment tester and it was fine. I also asked the attendant at the counter. She confirmed it was fine. Still smiling until the snack pretzels were passed out. When I didn't hear the attendant's question, in spite of telling her I was hearing impaired, she threw her hand up rudely and just continued on to other customers. When boarding I watched orhers board with the same size bag as mine, and wondered if telling someone you can't hear gives them the right to inform you at the gate that your bag needs to be checked?"
Cons: "Flight 5022 was delayed 1 hr leaving SBP due to flight arriving late. Very little info was relayed by airline staff about the reason for or details of the delay. This delay caused me to miss my connection in SFO and be rebooked to a later flight, which was also delayed over an hour."
Cons: "From SPS TO USA they let me bring my carry on laptop hand women hand bag, going back from Houston to SPS they didn´t allow me to have all of them.....another passegers had 3 things......need to standardize and let women hand bags be allawed to travel inside the cabin as well carry one-laptop.....teh way teh employee refers to mee was kind of dessapointed telling me that is teh way it is.....in Houston..."
Cons: "No power in seats, no in-flight TV/movie without paying more, longer flight made that more important."
Pros: "- The option to watch TV - The leg room"
Cons: "- No food options provided"
Pros: "The plane landed in it's intended destination."
Cons: "United seems to always problems and excuses are always made. They are not focused on the customers."
Cons: "So, late, rude flight attendants."
Pros: "Crew were great, very friendly, smiling, chatty, boarding on time efficient !"
Cons: "The seats r to cramped, the snack waffle full of sugar so unhealthy"
Cons: "The fact I had to purchase an entertainment package when I didnt previous flights. I felt as if the airline was takeoff advantage of a technical glitch."
Cons: "They overbooked the flight. I bought my ticket 3 months in advance but I was not given a seat until moments before the flight. Terrible. Never again with this airline."
Pros: "It had been years since we last flew UNITED. Honestly, we were a bit apprehensive after learning of friends' negative experiences but we moved forward with our plan. The flight was smooth, and ahead of schedule and the crew was totally on top of their game. SPOT ON!"
Cons: "If I would make ANY suggestion, it would be to load people from the back of the plane to expedite loading. Your current 'zone' approach results in lots of waiting for passengers lo sitting in the back....as the front passenger's mess around, trying to get themselves situated...CLUELESS that there are a hundred others WAITING in the aisle, as they tussle with their sweaters, purses, tech equipment, etc. (if you get my gist!). Just something to consider....."
Cons: "Never was able to make this flight. See above."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Cons: "Because of delayed flight I missed this connection flight,"
Pros: "on time, clean plane, efficient crew."
Pros: "The crew was courteous and nice. Due to a 2+ hour delay we had free movies on the flight."
Cons: "The fact that our incoming flight was delayed more than 2 hours."
Cons: "We were frustrated because we chose United flights but then got put on Island air from Maui to Honolulu who has completely different baggage guidelines and ended up costing us quite a bit more because our carry-ones weren't 16 lbs or below. I don't like things like that, so I wasn't very happy with that part of the trip. I don't think that is United's fault-probably Kayak's. Flying in general just isn't pleasant anymore. The crews aren't happy or fun and they've gotten so cheap on everything, and charge you out the nose for everything. The airplanes weren't clean. My 2 year old had to brush off a seat of crumbs on her seat before she sat down! Just sad where it's gotten in this crazy world. We used to love to fly, and now we are just always glad to be done with the flights!"
Pros: "Glad you didn't give priority to those with other designations like priority plus etc"