BUR - AMM
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Top 4 airlines serving Burbank Bob Hope to Amman Queen Alia Intl
Scores according to KAYAK customer reviews
Pros: "Very helpful and kind crew. On time boarding and departure."
Cons: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Cons: "Internet connection from Doha wasn't there,"
Cons: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Pros: "Good attention from crew and very comfortable seats."
Cons: "Nothing given the great value for money"
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "nice crew, great service"
Pros: "much better than average food"
Cons: "shorter length flight but maybe little can be done,"
Cons: "Really we enjoyed this fly"
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Everything is fantastic from the stuff, food and a lot of leg room."
Pros: "Excellent entertainment very friendly crew"
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Service, seats, beds, food, entertainment, EVERYTHING !!!"
Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"
Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "Thanks for good service"
Cons: "Everything was good service food entertainment"
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."
Cons: "Seats were not very comfortable for economy class for a journey as long as these ."
Pros: "Crew was nice. Food was excellent."
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Pros: "I liked everything about the flight."
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Pros: "The crew members are amazing."
Pros: "The crew on the flight was excellent. They'll bring you pretty much anything reasonable you ask for. In flight entertainment options were many. I don't eat a lot of airline food, but the meals exceeded my expectations."
Cons: "I am quite tall (6'5"/1.92m), the in flight comfort was brutal. It'll take my knees a week or two to forget the constant jamming from the seat in front of me. Otherwise, on boarding was well organized, but very slow. Sound quality on provided headphones was very poor."
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Pros: "I loved the hospitality and the smooth comfortable flight. The plane was full but there was enough space for everyone to relax comfortably during the flight."
Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Pros: "good noise cancellation"
Cons: "Leg room is laughable and charging $65 to check a bag is ridiculous."
Pros: "Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding."
Cons: "Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless."
Pros: "Great crew, excellent legroom, excellent meal, snacks"
Cons: "Eliminating the 1 hour delay to get to the gate at Logan after landing early."
Pros: "I reached my distanation safe"
Cons: "Newer and cleaner plane better entertainment"
Pros: "Nothing. The fact that I booked my ticket via British Airways, but operated by Iberia made my situation very confusing. Iberia didn't offer me a connection flight from MAD to VLC when there was a 6 hours delay from JFK to MAD."
Cons: "Partner airline should have a better process to help customers when the help is needed the most! There was neither ownership nor responsibility held accountable by Iberia to help me find a connection flight between MAD to VLC. I had to pay for a Renfe ticket on my own to get to VLC - Nightmare!"
Pros: "the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing"
Pros: "On time"
Pros: "Cuisine was great"
Cons: "Seats and entertainment"
Pros: "Love the personal entertainment feature."
Cons: "Would be nice to have more legroom in coach!"
Cons: "Flight was delayed"
Cons: "The equipment was old and didn't seem to be well maintained. And they did not offer even a glass of water on a 3 and a half hour flight. Even water was on sale!"
Cons: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Check in was a breeze, and the food was good!"
Cons: "Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee."
Pros: "Polite crew"
Cons: "Waiting for an hour to disembark"
Pros: "Everything was great. The seats were comfortable and the crew excellent. The aircraft was clean and easy to get about in."
Cons: "Nothing to dislike."
Cons: "We where not able to take the fligth's due to a passport issue, according to Netherlands rules my passport should be valid 90 days before entering the country and my expired July 29, 2018, when i booked no one advised me of such rules. I'm trying to contact Brittish Airways to see if I can be refunded."
Pros: "The boarding process was smooth."
Cons: "The seat in the so-called business class was too narrow even for a very slim person. The middle seat was too awful!"
Pros: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Cons: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."
Pros: "It got me where I needed to be with a reasonable seat. I got a arrival card from the flight attendants."
Cons: "The boarding process was not very clear because we were away for the first announcement and then no more details were provided that we heard, so we just got in line. It seemed like nothing was free on board, including water but I could be wrong. If there was free stuff, it was not clear, which is annoying. They gave me an arrival card, but no pen or pencil or anything to write with."
Cons: "No complimentary drinks, not even water."
Pros: "Movie choices"
Cons: "Food was horrible. Potatoe chips were served as the 2nd meal. Yuck..seat cushion was hard, leg room was super tight. A painful 7 hours."
Pros: "I liked your entertainment , movies, series lots to choose from."
Cons: "Your crew was horrible, I had assistance but they seemed bothered in helping me to help me get to my seat... I pity those who might assistance with that crew on future flights... Hopefully they will get the nicer crew from NY to London they were amazing."
Cons: "The flight was cancelled, it was very difficult for me to do all rearrangements."
Cons: "Seats are way too tight. Plane itself was very loud."
Cons: "I was offended to have to pay for a coke. 2lbs. PLease. Then I was told loudly my credit card was denied. Amazing. An hour later that same card was approved to arrange professional driver to take my family to our hotel. THat same attendant offended yet another passenger who mistakenly put her carryon in a cubby where the medical kit is stored. THe passenger created "a dangerous situation". Please"
Pros: "Flight attendants are very helpful. Food options are better than American Airlines."
Cons: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Pros: "It was a smooth flight."
Cons: "There wasn´´t any entertainment.. My ticket said I would gey a meal but I didn´t."
Cons: "There was a 7H delay, the food was not good"
Cons: "Food was dry for dinner and not very tasty. Breakfast was terrible"
Cons: "Even coffee was not complimentary"
Cons: "Missed flight due to BA delay from Edinburgh"
Cons: "The food"
Pros: "Crew were great."
Cons: "Seats cramped"
Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"
Pros: "Comfortable seating"
Cons: "No beverage service."
Cons: "When we went to check in on 6/30, the website said all legs of our reservation have been flown. We had to call British Airways and then the booking company (Webjet) to finally get things sorted out. British Airways counted our flight from JFK to CDG as a "no show" but in reality, we had just missed our connecting flight because of so many delays at JFK. We had received no notification from Webjet or British Airways of these changes and were told that our taxes were refunded for the return tickets."
Pros: "I slept during the flight, means it was ok"
Cons: "I did not like the delay....but it happens"
Cons: "I didn't have a flight to Baltimore. This was a booking error; one of many mistakes AA made in a 24 hour window."
Pros: "Good on time arrival for a no hassle connection."
Pros: "Flight was good"
Cons: "Easirent The car rental company that I got from kayak Total disaster waste of time did not end up taking the car I got an excellent rate and then they try to rip me off on the Insurance You should not do business with them"
Pros: "Very little. BA customer service is brusque and focussed on getting rid of you as quickly as possible."
Cons: "Trolley service - aside from poor range, high prices & getting missed as they weren't interested in service...."
Cons: "general boarding en mass.prefer orderly by "zone" boarding"
Pros: "Comfortable flight, very good crew."
Cons: "Because of BA problems on online checking I couldn't get seats reserved as soon as online checkin opened. No one could helped me by phone either. I had to do it at the airport. By then, obviously, only the worst seats were available. Do they care? Obviously no. I'm the one stuck in the worst seats for 8:30h. And that happened both ways in the trip. All they would say is "I'm sorry, I can't help you at this time". As that would improve my flying experience. If the problem was on their side, they should definitely accomodate me."
Cons: "We reserved for passenger in Business class From Dubai to London to Dubai . But From London to Dubai BA offered passenger Economy class the passenger reserved business class but they put him in Economy and the reason they said the flight is over booked. The passenger has heart problem and knee problem we reserved for him in business class to assure he will get the maximum care but in despite of his health conditions and in despite that he reserved in business class they put him in economy class"
Pros: "Seat selection options, easy to use online services"
Cons: "Entertainment system did not work at one of the seats on flight home. Flight was pushed off, causing it to land at 3:30 am."
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "Great crew, very efficient"
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Pros: "nothing lousy flight"
Cons: "treat people with respect"
Pros: "I love the video before take off on AA flights. I also, enjoyed the crew and frequently being offered beverages!"
Cons: "AA is either on time or very delayed. This flight was on time but I fly AA often and that’s not always the case."
Cons: "Crew was terrible"
Pros: "EVERYTHING about this flight was a NIGHTMARE. From the delays, to the agents, to the crew - absolutely terrible. Will never fly American again. They claim the flights are full but have a TON of empty seats and don't let you pay for upgrades."
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Cons: "There was a delay on the departure"
Cons: "The plane's Air-conditioning wasn't working and the flight became very uncomfortable.The crew (ground personal and staff onboard) did their job as supposed to be and were courteous and good."
Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"
Pros: "Great crew. Falafel meal was delish."
Cons: "My seat was broken and didn’t recline. I booked first class bc of a bad back, so I count on that. Salad was wilted and gross. Plane didn’t have plug ins for phone! Entertainment system didn’t work well- movie kept buffering. Sky texting wouldn’t work either."
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Pros: "The most cramped seats ever"
Pros: "miserable. Flight."
Pros: "Easy boarding"
Cons: "Tight seats, poor food, rude flight staff. Doesn’t anyone at American Airlines smile. Don’t they understand that we can choose to fly with an airline that has friendly crew"
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Cons: "Being delayed"
Pros: "Dinner and breakfast very good."
Cons: "Seating was random. I was place between 2 single travelers meanwhile other rows had only one person in them. Eventually I changed seats. But I should have been able to pick seats at check-in or been more spread out."
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "The aircraft was perfect :)"
Cons: "The new basic economy fair. My tickets were booked before this happened and I was requested to pay my carry on"
Cons: "Tight connection! The airlines need to Realize that a 2 hour layover is NOT enough when you have to go through immigration, customs, and security before making your next flight!"
Pros: "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
Cons: "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
Pros: "Excellent flight crew, attentive and polite."
Cons: "Fellow passengers didn’t feel there was adequate space, causing issues with armrests."
Pros: "On time flight, as comfortable as can be hoped for."
Cons: "Non-economy plus seats are too small. Boarding frequently complicated by passengers who create issues with overhead space and carry ons."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Pros: "i loved everything but there should be more variety of food and snacks"
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."
Pros: "Flight attendants were very friendly and attentive."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "Your partner vayama doesn't provide the terminal or airline. Went to Iberia/ terminal 7 just to realize it was AA/terminal 8."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Pros: "Arrived early and flight wasn't packed."
Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
Pros: "The crew was friendly and efficient."
Cons: "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
Cons: "It's getting progressively pricier with all kinds of added fees and the seats and spaces smaller. It's rediculous..."
Pros: "AA flights now have individual screens with free movies/videos/music/games. Power outlet and USB port included. Staff was polite, helpful"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
Pros: "My flight from Charlotte to LAX was great. The crew was really nice."
Cons: "The boarding was a little stressful because the flight was booked so there was not a lot of over head space so,while people were trying to get on others were holding up the line trying to figure out where to put there suit case, but there's nothing you can really do about that."
Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."
Pros: "The flight attendants were curtious, educated, and attentive."
Cons: "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"
Pros: "excellent services from employes"
Cons: "The crew was talking very loudly so I couldn't sleep. It's a red eye flight! People are trying to sleep!!"
Pros: "The crew did a great job of keeping the passengers taken care of."
Cons: "Flight delays and almost missed the checkout of our rental car"
Cons: "How about a sip of water atleast"
Pros: "Awesome and funny service."
Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"
Cons: "Nothing. Everything was great"
Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Cons: "Delayed departure; cramped seat; minimal amenities"
Pros: "It got me home"
Cons: "I got bashed by the cart many times"
Pros: "Again we had more leg room than on most flights. Attendants were nice. They held this flight for us because our previous flight was delayed, we ran in and they closed the door. Thank you United! We only had one day visiting our son and his wife near Seattle, if we had missed that flight, I don't know when we would have gotten in. We would have lost our day."
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Cons: "Would not give us hotel vouchet"
Pros: "Everything went smoothly. The attendants were diligent.the gate areas were comfortable. Check in was easy, and help was standing by for any issues."
Cons: "Very little leg room. Flight attendant was annoying. United as a whole was not accommodating even though i have been a loyal customer and have flown with them nearly exclusively in ththe past. Had much more pleasant experiences flying with southwest and United will no longer be getting my business. Passengers behind me were obnoxious and speaking extremely loudly."
Pros: "Same as my previous flight, the crew was outstanding. Had to avoid a rain storm and no turbulence. The stewardess was great! Everything went well!"
Cons: "Again same as above, comfort was a major hindrance. Hard to get comfortable. Wish the airlines could make seating arrangements a little larger!! Otherwise the experience was great!"
Pros: "Quick and easy to board."
Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Pros: "people were polite and nice"
Cons: "cramped seating"
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Cons: "Flight cancelled and no alternative to deal with cancelled flight"
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "Very comfortable and the staff was great!"
Pros: "I liked that when the plane actually arrived to newark that the boarding was swift. The pilot and flight crew were good."
Cons: "The plane was late. I flew out of Detroit because it was cheaper than flying out of Cleveland where I live. So due to this flight being late I had to pay more then expected to get my car out of the parking garage and got home an hour and a half later than expected which got me home at 3am versus 130am (original time I would have been home IF the plane would have been on time)."
Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"
Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Pros: "On time bags on time"
Cons: "Long wait on the tarmac on the short flight"
Cons: "Had to wait at gate for a while before disembarking."
Pros: "I recently flew Icelandic Air, on a Winglet. It was tiny, and no service like United. United was pleasant, wheelchair right there except one time. I like the Boston to SF flight, aisle seat, huge aisles, no one looked uncomfortable, bathroom kept immaculate, and small plane to Burbank excellent, I even had whole aisle to myself."
Cons: "The flight back to Boston, as mentioned. But Icelandic Air had tv screens on back of seats, so during the very long journey, you could track your flight, look at movies, for free, and beautiful,music selections. I wish United had that. My cell phone was not working great, so had no entertainment"
Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Cons: "they were late and departed much later than scheduled."
Cons: "Loud girls behind me talking."
Pros: "Super sweet flight crew and great entertainment."
Pros: "Flight crew was pleasant."
Cons: "Very confusing boarding, multiple flights in same gate with no obvious line. Plane interior very bare-bones, not updated in any way for comfort or ergonomics. No entertainment or food available, though it was a short flight. Plane responded terribly when we hit significant turbulence."
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Cons: "Tiny seat"
Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"
Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"
Pros: "Good, easy"
Pros: "Flight to Austin was just fine."
Cons: "My flight back to bosie from San Francisco they changed the gate I didn't hear the change and missed my flight. I didn't get back to bosie until the next day."