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BUR - CGK

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Round-trip
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Burbank (BUR)
Jakarta Soekarno-Hatta Intl
Wed 4/14
Wed 4/21
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Top 3 airlines serving Burbank Bob Hope to Jakarta Soekarno-Hatta Intl

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,493 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "My seat"
Cons: "Time check in maybe earlier."

Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."

Pros: "Crew was amazing, food was great."
Cons: "None"

Pros: "Professional and friendly crew. Food was excellent"

Pros: "Crew was professional and friendly"
Cons: "Continuous improvement"

Pros: "JAL operates with incredible efficiency."

Pros: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"

Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"

Pros: "crew was professional, attentive and polite"

Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."

Pros: "Politeness."

Pros: "Service was excellent"
Cons: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"

Pros: "Nothing"
Cons: "."

Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"

Pros: "We had a 4,5 hours delayed.. :("

Pros: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Cons: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"

Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."

Pros: "Loved the food. Cabin attendants were very friendly, polite and helpful."

Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."

Pros: "Same as above."
Cons: "Flight was long. Didn’t get my seat preference"

Pros: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Cons: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"

Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."

Pros: "JAL has always provided exceptional value for money and top notch service."
Cons: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."

Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."

Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."

Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Cons: "Everything was great!"

Cons: "Great airline great service. Haihly recommended"

Pros: "The crew Service"

Pros: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Cons: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."

Pros: "Everything"

Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"

Cons: "Leg room"

Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."

Pros: "Nothing"
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"

Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."

Pros: "Fast boarding and wonderful staff."
Cons: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."

Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."

Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."

Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."

Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"

Pros: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Cons: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."

Pros: "Everything"
Cons: "Free Wi-Fi would be nice"

Cons: "too little legroom seating is designed shorter legged Japanese"

Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."

Pros: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Cons: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."

Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."

Pros: "Plenty of legroom and nice updated interior."
Cons: "No complaints this time."

Pros: "Great friendly staff, good food, good entertainment."

Pros: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"

Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."

Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"

Pros: "Absolutely professional!"
Cons: "Nothing all perfect"

Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"

Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."

Pros: "Food"

Pros: "On time. No problems"

Pros: "Yes"
Cons: "No"

Pros: "Regular A330 was substituted for a 787 dreamliner."

Pros: "Friendly and beautiful crew (specially one air hostess) lol"
Cons: "too long flight"

Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."

Pros: "Super comfy seat and entertainment, plus staff super nice"
Cons: "Too long on boarding"

Cons: "Internet bad"

Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"

Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."

Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."

Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."

Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"

Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."

Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."

Pros: "everything went smoothly, no delays, boarding was easy and quick"

Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."

Pros: "All around great airline. Comfortable for super long flights and completely accommodating."

Pros: "Very friendly service!"

Pros: "Great service. Courteous staff"
Cons: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"

Cons: "Seats are too small"

Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"

Pros: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Cons: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"

Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"

Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"

Pros: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Cons: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."

Pros: "Nice airlines"

Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."

Pros: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Cons: "Everything was all set. Only shortcoming was No free wifi"

Cons: "Poor choice of inflight movies"

Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."

Pros: "No flight No refund"

Cons: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"

Cons: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."

Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"

Cons: "delayed flight"

Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."

Pros: "Nice flight attendants, frequent fluid services."
Cons: "There was no Wifi in the plane."

Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Pros: "Food"
Cons: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."

Pros: "Comfortable wide seats, good service"

Pros: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Cons: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."

Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"

Pros: "It was on time."
Cons: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."

Pros: "Great crew, very efficient"

Pros: "Boarding, departure and arrival were on time"

Pros: "Crew was amable and entertainment is good with lots of choicest."
Cons: "My seat would not recline. Although many other seats we available I was assigned to a middle seat with both aisle and window occupied. The flight was delayed by 2 hrs. Austin baggage services was closed and check in attendants were unablento help me delivered the luggage that was cracked for replacement. I ended up paying for a 2nd checked bag and leave it at Miami AA baggage services for replacement."

Pros: "We flew economy, so it was what it was. Not really comfortable."
Cons: "No free inflight entertainment. Did serve a beverage and a small snack. Crew and staff were friendly."

Pros: "The crew and the service was excellent."

Cons: "Provide notice about baggages were loaded on one next flight."

Pros: "Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage."
Cons: "Coming back my flight was good . I have no complaints."

Pros: "Service and flight was excellent"
Cons: "They were great"

Cons: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."

Pros: "All was good"
Cons: "Nothing to complain about."

Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"

Cons: "Flight time was changed twice"

Cons: "Beverages"

Pros: "Fast all to boarding and everything"
Cons: "No comment"

Pros: "Like the new plane, clean seats, good leg room in premium economy. But attendants are beyond rude. No idea why but they even make you feel bad for asking for water."

Cons: "Getting canned and moved to a flight that is five hours later"

Pros: "The flight was on time and the plane was not full."
Cons: "The food was terrible, it’s getting worse every year. It’s worse than hospital food. One extra luggage was 80,00 Euros which I find expressly pricy when usually it doesn’t cost more than $50.00 US dollars"

Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."

Pros: "Nice flight, great leg room, staff was friendly and flight was on time."

Cons: "The gate was not suitable for so many people . It was very cold in the airplane"

Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."

Cons: "Plane kept circling Laguadia and turbulence made everyone nervous"

Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."

Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."

Pros: "Nothing. Didn’t happen"

Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Pros: "Not much"
Cons: "Older plane"

Cons: "Rude crew"

Pros: "It was easy to travel"

Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"

Pros: "The flight was good crew members was nice and professional."

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."

Pros: "The only thing I liked about my flight from DFW to San Antonio was the fact that I FINALLY got to go home."
Cons: "The fact my layover was in Dallas, I couldn't board on time because of our departure from Denver being delayed from ice, and the gate got switched about three times. I've never been in a standby list, but I barely made it. I'll never want to fly through DFW again!!! The American Airlines employees were mostly inconsiderate, with the exception of two staff members. Not sure about this airline again."

Pros: "mango juice and soft blankets"
Cons: "too much time between meals"

Cons: "The plane crew was great. The ground crew in Paris was terrible. They were so rude and unhelpful."

Cons: "Not very helpful in rebooking"

Pros: "Quick flight, great service"
Cons: "Was not accommodated for a missed flight"

Cons: "No tv on seat. Those dumb comedy tv show"

Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"

Pros: "New plane"

Cons: "Missed flight, no help. Spent $500 for nothing."

Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."

Pros: "how easy it was to purchase ticket on kayak."
Cons: "Being charged for my checked bag unexpectedly at check in."

Pros: "The flight attendants were curtious, educated, and attentive."
Cons: "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"

Pros: "I was miserable, couldn't keep myself busy because they made me check my carry on bag, I chose to ride a bus home because it was so horrible"
Cons: "I didn't like anything about it"

Pros: "Nothing."
Cons: "Delayed by more than 2 hours, and once we got on the plane, we were then told that we would be delayed even longer causing many people to miss their connecting flights. As an active duty soldier having to report by a specific time, that is completely unacceptable"

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Burbank to Jakarta

Airlines flying from Burbank to Jakarta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Jakarta

Mandatory masks

Masks required on board, masks provided on flights from Burbank to Jakarta

Social distancing seating

Middle seats unavailable to book on flights from Burbank to Jakarta

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Burbank to Jakarta

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