I like that they are Canadian
I don't like how unhelpful they are, their food, their staff, the way they treat clients etc. Seriously my least favourite company to fly with. I'd rather pay extra and fly WestJet anyday!
Online checkin failed, airport kiosk couldn't handle how names are written on Japanese passports (it's English) and had to wait 2 hours on the line to check in because they were down to 1 agent toward the end. Made it to the gate just as boarding started. Very limited entertainment options for modern day airlines. Uncomfortable seating.
New system with Canadian customs was fantastic. Went through really quickly.
Seats were uncomfortable and tight. Leg room is not existent.
Flight attendants were courteous
We have to buy our own food
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
old plane, tight and uncomfortable
Two hours delay in the start.
newer plane, good staff
need better and more food options, more often
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