We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well.
Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that.
Food was good and so was the entertainment on board
Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered
Didn’t have veggies good on board
Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat.
Jal is the best airline
The movies and tv shows could be different for inbound and outbound flies, or at least change them more often
Of no change is BULLSHIT
business class was great seat comfortable the lounge was very nice
Food on plane ok wish had more choices
Accommodating flight crew. Good food. Nice landing and take off.
I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me.
I got to Lisbon on time.
just another bus ride
Ability to see a bit of Lisbon on the way
Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful.
plane was not full so plenty of room to move around etc
Your staff were truly excellent, helpful and engaging.
My TV worked only intermittently and I therefore could not relax and enjoy the entertainment...
The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room.
I liked the fact that the customer service on board was pretty spectacular & very clean bathrooms.
It was extremely warm throughout the flight and the seats weren’t too comfortable.
Excellent vegan meal selection!
No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane).
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