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Airports
Origin
Chicago
$504
only
$504
Destination
Shanghai
$504
only
$504
$504
only
$504
Tue, Mar 20
ORD
SHA
23h 30m
Tue, Apr 3
SHA
ORD
37h 53m
Trip: 15 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3463 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
SFO
Good 6.0

Can’t beat the price

Pushy flight attendants don’t want you on your phone even if it is in airplane mode. Movie selection was slim.

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
SHA
Excellent 9.6

Entertainment screen is fault.

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

Thu, Mar 15
ORD
SHA
18h 45m
Mon, Mar 19
SHA
ORD
30h 10m
Trip: 5 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1078 reviews
Overall
7.8
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
SEA
PVG
Excellent 10.0

The friendly staff and the smooth trip.

All the plastic waste created by the lunch.

ORD
PEK
Excellent 10.0

The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative.

PEK
SHA
Excellent 9.3

Priority to Business is announced but there is no separation with economy and they start loading passengers up right away.

BOS
PEK
Excellent 10.0

Great service

SEA
PEK
Okay 5.6

There was no vegetarian food.

Sun, May 27
ORD
SHA
18h 35m
Mon, Jun 11
SHA
ORD
16h 07m
Trip: 16 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20276 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YUL
YHZ
Mediocre 2.0

Nothing

The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal

LGA
YUL
Excellent 9.0

Flight attendant very pleased

Can't use the entertainment, the jack to connect the headset was broken

YYZ
YUL
Mediocre 2.0

Nothing

The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed

PHX
YYZ
Okay 5.5

The pilot made the flight a fast time. The airfare was a good price.

The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area

YVR
LHR
Mediocre 2.0

...because Air Canada screwed each of them up. Truly my worst flying experience in every way possible, and it isn't even close.

Mon, Mar 12
ORD
PVG
14h 55m
Fri, Mar 23
PVG
ORD
13h 30m
Trip: 12 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Feb 14
ORD
PVG
15h 00m
Sat, Mar 10
PVG
ORD
14h 00m
Trip: 25 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 71 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
ORD
PVG
Excellent 8.6

Price. On time. Good food.

Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

ORD
PVG
Okay 5.3

Cheapish flight

Late. Dropped passengers into pouring rainstorm giving us each a napkin for protection. Airport in Shanghai is consistently dirty, poorly marked and mostly unfriendly. Big gobs of snotty spit in the sink. Yummy!

ORD
PVG
Excellent 8.6

The wifi was too slow even for email

ORD
PVG
Excellent 10.0

Free internet access on the plane. Excellent

Sun, Dec 31
ORD
PVG
14h 55m
Thu, Jan 25
PVG
ORD
13h 30m
Trip: 26 days
4.8OkayShow reviews
Overall 4.8 Okay
Based on 13 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
ORD
PVG
Okay 5.3

I was informed today that one of my checked bags was picked up by another customer who eventually realized it was not her bag. She brought it back to the airport and refused to turn over the bag until the airport compensated her. (How this happened I have no idea because I stood right by the entrance of the baggage claim and never saw the bag come out). The customer refused to return the bag until the police became involved at which point she agreed to write a note confirmed she did not steal anything. The bag then needs to be sent to me in 2 days and I'll have to verify myself that indeed nothing was taken from the bag. I'm very concerned how this individual came to be in possession of my bag considering, again, I stood right at the entrance of the baggage claim conveyor belt from the time it started to when it ended. As a result, this experience really made me feel frustrated and violated.

ORD
PVG
Mediocre 3.3

The seats are tiny. If you drio something, you can't reach down to pick it up. The food was burnt. The app isn't downloadable in China. The overall experience makes me not want to ever fly United again.

ORD
PVG
Good 7.6

Got there on time with bags

Headline AND noone knew or was clear on whether i needed to transfer bag myself to Juneyao airline in Shanghai. Was told by 800 number no but turned out yes. Friend thought yes and arrived in Chaing Mai and bag still in China!

ORD
LHR
Excellent 9.6

Very limited movie choices on this 767 aircraft

LBB
IAH
Good 7.3

Paying for entertainment

Fri, Feb 16
ORD
SHA
14h 45m
Sun, Feb 25
SHA
ORD
13h 30m
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26083 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
PHL
ATL
Okay 5.3

On time

Rude flight attendant

SJU
PHL
Good 6.3

My screen was not responsive most of the time

PHX
PDX
Excellent 9.0

I like how quick and efficient the boarding and check in process was.

I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright.

DFW
IAH
Mediocre 3.3

The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service.

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

Tue, Dec 26
ORD
SHA
22h 40m
Thu, Jan 11
SHA
ORD
44h 10m
Trip: 17 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5597 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
VCE
ZRH
Good 7.0

See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs

A grown man coughing loudly during a 10 hr flight w/o once covering his mouth

NCE
ZRH
Excellent 10.0

Easy check in. Crew efficient and personal attention.

DME
ZRH
Excellent 10.0

From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been.

ZRH
TLV
Excellent 8.4

Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider.

JFK
ZRH
Excellent 10.0

Crew was attentive and courteous. Everything from check in to landing was simple and streamlined.

Tue, Mar 20
ORD
PVG
23h 30m
Tue, Mar 27
PVG
ORD
25h 24m
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3463 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Excellent 8.0

Experience during the flight was ok.

PEK
SHA
Excellent 9.6

Entertainment screen is fault.

PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
BKK
Okay 4.6

Average

Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand

Sun, Apr 8
ORD
PVG
26h 50m
Sun, Apr 15
PVG
ORD
25h 23m
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3463 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
OKA
PEK
Good 7.6

Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight

Breakfast was not good unfortunately

PEK
BKK
Okay 4.6

Average

Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

LAX
PEK
Excellent 8.0

Experience during the flight was ok.

PEK
ICN
Good 6.6

Luggage did not get on the same plane as me from Beijin to Seoul so I was without my luggage for a day. Received no apology from the airline.

Sun, May 27
ORD
PVG
18h 35m
Mon, Jun 11
PVG
ORD
16h 07m
Trip: 16 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20276 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
DEN
YYZ
Okay 4.0

Not much. Crew was good but that is about it.

Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment.

PHX
YYZ
Okay 5.5

The pilot made the flight a fast time. The airfare was a good price.

The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area

YYZ
YUL
Mediocre 2.0

Nothing

The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed

NRT
YVR
Good 6.0

Air Canada crew is always courteous

I have taken this same flight once a year for the last three years and it is always late to depart from NRT to YVR making the costumes and immigration process a hurried hassle for this of us with connecting flights. YVR crew got me and another couple to our next flight on time, but it has already boarded.

YUL
YHZ
Mediocre 2.0

Nothing

The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal

Wed, Feb 14
ORD
SHA
15h 00m
Sat, Mar 10
SHA
ORD
14h 00m
Trip: 25 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4106 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
DEL
Okay 5.0

we were on time and it was cheap-ish

customer service is non-existent, crew speaks poor english, seats are kid-size and so are meal servings, entertainment sound system was awful, and transit hotel staff was unhelpful/rude

PVG
NRT
Okay 5.6

No veg meal

PVG
TPE
Excellent 9.6

Pleasant. Clean. Entertainment worked. No real. Complaints.

Are seats ever comfy in economy? These were nice and clean.

LAX
PVG
Excellent 10.0

everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane.

SFO
PVG
Excellent 9.3

The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-

The food wasn't good and it was really hard to request the vegetarian option.

Tue, Apr 10
ORD
SHA
24h 14m
Tue, Apr 17
SHA
ORD
25h 23m
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3463 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

PEK
BKK
Okay 4.6

Average

Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
LAX
Excellent 10.0

flying in a B787-9

Wed, Jun 13
ORD
PVG
17h 45m
Wed, Jun 20
PVG
ORD
16h 07m
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20276 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YVR
LAS
Good 7.0

Crew is always courteous

I barely made it on time because my prior flight was delayed

YYZ
BOM
Mediocre 3.6

Not much. Crew was professional but that is about it.

Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment.

YUL
YHZ
Mediocre 2.0

Nothing

The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal

DEN
YYZ
Okay 4.0

Not much. Crew was good but that is about it.

Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment.

LGA
YUL
Excellent 9.0

Flight attendant very pleased

Can't use the entertainment, the jack to connect the headset was broken

Sun, Dec 31
ORD
SHA
14h 55m
Thu, Jan 25
SHA
ORD
13h 30m
Trip: 26 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52387 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
ORD
LHR
Excellent 9.6

Very limited movie choices on this 767 aircraft

IAH
LFT
Okay 4.0

Never made it and had to go yet to another desk because it was a united flight this was the worst i have ever experienced

ITO
LAX
Mediocre 2.0

See below

See below

IAH
CUN
Excellent 8.3

being my first time flying international everything went smooth. The staff was very helpful.

This flight went smooth, I was very pleased with it.

IAH
FLL
Excellent 10.0

No variety of snacks options

Fri, Feb 16
ORD
PVG
14h 45m
Sun, Feb 25
PVG
ORD
13h 30m
Trip: 10 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 5 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
LHR
Good 7.0

Crew were very nice.

Poor food for vegetarians. Also the overhead space was not locked properly. Suddenly, it opened and my carry on fell out. Luckily, it didn’t hit my husband who had the aisle seat or anyone else. However, I am upset because my laptop was inside this and may be damaged now.

JFK
MXP
Mediocre 2.0

6hours delay and no reimbursement. It sucked! Thank you.

SJU
PHL
Good 6.3

My screen was not responsive most of the time

PHX
PDX
Excellent 9.0

I like how quick and efficient the boarding and check in process was.

I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright.

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

Sun, Mar 18
ORD
PVG
15h 00m
Mon, Apr 2
PVG
ORD
14h 00m
Trip: 16 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 71 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

ORD
PVG
Excellent 8.6

The wifi was too slow even for email

ORD
PVG
Good 7.0

Price of the ticket was phenomenal. Plus, there wasnt a significant decrease in service. When you travel on a budget, it is hard to do better than this.

Food was soso. I got fish, they didnt have a choice. There is wifi. However, NOTHING american works. I am not sure why. I was able to get some chinese websites to work, no google, gmail or anything nonchinese. I suspect it has something to do with China censoring the internet?

ORD
PVG
Good 6.0

cabin was too warm and stuffy

ORD
PVG
Excellent 8.0

I made a friend

I lost a friend

Thu, Mar 29
ORD
SHA
23h 30m
Wed, Apr 11
SHA
ORD
38h 05m
Trip: 14 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3463 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Okay 5.0

Delayed flights, missed connections, lost luggage

PEK
SHA
Excellent 9.6

Entertainment screen is fault.

PEK
ICN
Good 6.6

Luggage did not get on the same plane as me from Beijin to Seoul so I was without my luggage for a day. Received no apology from the airline.

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
BKK
Okay 4.6

Average

Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand

Wed, Jun 13
ORD
SHA
17h 45m
Wed, Jun 20
SHA
ORD
16h 07m
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20276 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YUL
YHZ
Mediocre 2.0

Nothing

The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal

YYZ
BOM
Mediocre 3.6

Not much. Crew was professional but that is about it.

Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment.

YYZ
DEN
Excellent 8.0

Why no food or snacks?

YVR
LHR
Mediocre 2.0

...because Air Canada screwed each of them up. Truly my worst flying experience in every way possible, and it isn't even close.

YYC
EWR
Good 7.3

After landing in Newar. One had to exit into the terminal and in order to connect, I had to go through TSA again, and the line was way too long. I had 2 hrs between flights and was able to make the connection, but I'm not sure if I only had one hour... I would have probably missed my connection.

Mon, Jan 8
ORD
SHA
14h 55m
Mon, Jan 22
SHA
ORD
13h 30m
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52387 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
ITO
LAX
Mediocre 2.0

See below

See below

COS
IAH
Good 6.6

I really like how your flights are inexpensive compared to others when trying to purchase a last minute ticket.

The last two times I traveled ( I flew with United Airlines ) and both times my flights were delayed. The first time it was delayed by 4 hours and made me miss an appointment. The second time it was delayed by over 13 hours. It was nice that United had put me in a hotel room for the night, but again it took away from time in which I needed to be somewhere else.

IAH
BJX
Excellent 10.0

Service is great fly on time

IAH
FLL
Excellent 10.0

No variety of snacks options

LAX
AUS
Mediocre 2.0

We did not crash. Eventually we got to our destination.

All flights were awful. None were on time. I paid for economy plus aisle seat but was put in economy middle seat anyway. Asked for refund and was sent to 3 different people. The final person, a gate agent for my departing gate, Peggy Hunter, told me that she has 35 years experience and she knows everything about United Airlines’ processes. Told me the only way I might get a refund is to submit online but that paying extra for a seat upgrade doesn’t mean I will actually get one and that I should read the fine print on the ticket. Had previously spoken to another gate agent who had told me that I could ask for a refund at the departing gate. Wifi didn’t work. On one of three delayed flights had to beg for water to take my medicine. I will make extra efforts to avoid using this mediocre airline.

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