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Chicago O'Hare International to United Kingdom Flight Information

Flights Arrive in United Kingdom
Flights Depart from Chicago O'Hare International
Flight Price $343
Airlines WOW air, Norwegian, Icelandair, Finnair, British Airways, Iberia

Book cheap flights from Chicago O'Hare International to United Kingdom (round-trip)

Airports
Origin
Chicago
$343
only
$343
Destination
London
$343
only
$343
$370
only
$370
$356
only
$356
$356
only
$356
Edinburgh
$356
only
$356
Tue, Nov 27
ORD
Chicago O'Hare International
LTN
London Luton Airport
25h 00m
Sun, Dec 2
LTN
London Luton Airport
ORD
Chicago O'Hare International
29h 40m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Oct 8
ORD
Chicago O'Hare International
LGW
London Gatwick
14h 30m
Tue, Oct 16
LGW
London Gatwick
ORD
Chicago O'Hare International
17h 00m
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

AMS
KEF
Good 6.0

The price

The delay

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Wed, Nov 28
ORD
Chicago O'Hare International
LGW
London Gatwick
7h 45m
Fri, Dec 7
LGW
London Gatwick
ORD
Chicago O'Hare International
11h 15m
Trip: 10 days
4.2OkayShow reviews
Overall 4.2 Okay
Based on 2 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
JFK
CPH
Mediocre 3.0

Needed to check in bags 24 hrs before the flight and do it online otherwise you have to pay $100 at the airport instead of the normal $35. It was extremely difficult to even tell if I needed to pay for checked luggage at all, when I tried to login to checkin I got an error that said "A technical error has occured"

Baggage fees are a total scam. $35 over 24 hours ahead of the flight paid online or $100 at the airport. No where does the ticket tell you this.

ORD
LGW
Mediocre 2.0

They waited so long before notifying passengers of the problem

No refreshments were provided to a whole passenger group while they waited in a line to find out what to do and at the end things were still not resolved

LAX
FCO
Excellent 9.0

Service, seating and amenities were great.

We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway.

ORD
LGW
Good 6.3

Decent seats

Not even one glass of water offered on the 8 hr flight. Inexcusable! Crew was not overly friendly either.

SXF
ARN
Good 7.0

Fast processing, fast baggage, very efficient

They charge for drinking water, no snack, no morning coffee

Wed, Jan 23
ORD
Chicago O'Hare International
LGW
London Gatwick
10h 20m
Wed, Feb 6
LGW
London Gatwick
ORD
Chicago O'Hare International
11h 25m
Trip: 15 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,768 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

KEF
IAD
Good 7.2

the plane and crew

the chaos at KEV

ARN
KEF
Good 7.6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

CPH
KEF
Excellent 10.0

This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right.

Mon, Nov 19
ORD
Chicago O'Hare International
LHR
London Heathrow
7h 40m
Sun, Nov 25
LHR
London Heathrow
ORD
Chicago O'Hare International
29h 50m
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 45 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
LHR
Good 7.6

Everything else

Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination.

ORD
LHR
Excellent 10.0

Good service

Ancient aircraft.

ORD
LHR
Okay 4.3

Seats were comfortable with plenty of room.

Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film.

ORD
LHR
Excellent 10.0

When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)

ORD
LHR
Excellent 10.0

And perfectly on time!

Sun, Mar 17
ORD
Chicago O'Hare International
LHR
London Heathrow
7h 40m
Wed, Mar 27
LHR
London Heathrow
ORD
Chicago O'Hare International
8h 55m
Trip: 11 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 206 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
ORD
LHR
Excellent 9.3

No WiFi

ORD
LHR
Mediocre 2.0

The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!

ORD
LHR
Good 7.3

Stow rack on window seat

Seats recline in your face

ORD
LHR
Good 6.6

Roomy for the economy seats

ORD
LHR
Excellent 8.0

Very comfortable

Good food

Fri, Mar 22
ORD
Chicago O'Hare International
LHR
London Heathrow
30h 45m
Mon, Apr 1
LHR
London Heathrow
ORD
Chicago O'Hare International
12h 35m
Trip: 11 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 9 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
ORD
LHR
Mediocre 2.0

The fight from Chicago to London was a nightmare.

LIN
MAD
Good 6.0

MeL and wine

3+3 seating in biz class

ORD
LHR
Good 6.0

They didn't wake me for dinner.

MAD
BOS
Excellent 8.0

Crew arranged to change seats so my left leg had an aisle.

Boarding by groups was not followed, no one to control them, just a rush to gate. No discipline by Iberia. Reserved a seat on aisle of 3 seats side section so my left leg could stretch out after surgery but they changed aircraft type w/ only 2 seats on side without notification, so my right leg had the aisle.

BOS
MAD
Okay 4.6

The movie/tv selection was extensive

I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic.

Tue, Oct 23
ORD
Chicago O'Hare International
LTN
London Luton Airport
17h 10m
Sun, Nov 4
LTN
London Luton Airport
ORD
Chicago O'Hare International
29h 40m
Trip: 13 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Oct 9
ORD
Chicago O'Hare International
EDI
Edinburgh Turnhouse
28h 10m
Tue, Oct 16
EDI
Edinburgh Turnhouse
ORD
Chicago O'Hare International
17h 10m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

AMS
KEF
Good 6.0

The price

The delay

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Seats are too small

Wed, Jan 23
ORD
Chicago O'Hare International
LHR
London Heathrow
10h 20m
Wed, Feb 6
LHR
London Heathrow
ORD
Chicago O'Hare International
10h 55m
Trip: 15 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
LHR
KEF
Excellent 10.0

We did not fly Icelandair since our flight was cancelled but they took excellent care in booking us on another airline and all worked out. Icelandair has excellent customer service!

FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

Tue, Nov 13
ORD
Chicago O'Hare International
LTN
London Luton Airport
25h 00m
Wed, Nov 28
LTN
London Luton Airport
ORD
Chicago O'Hare International
30h 10m
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Oct 11
ORD
Chicago O'Hare International
STN
London Stansted
10h 35m
Wed, Oct 17
STN
London Stansted
ORD
Chicago O'Hare International
11h 20m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Mon, Mar 11
ORD
Chicago O'Hare International
LGW
London Gatwick
7h 45m
Mon, Mar 25
LGW
London Gatwick
ORD
Chicago O'Hare International
11h 15m
Trip: 15 days
4.2OkayShow reviews
Overall 4.2 Okay
Based on 2 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
SXF
ARN
Good 7.0

Fast processing, fast baggage, very efficient

They charge for drinking water, no snack, no morning coffee

ARN
OAK
Excellent 10.0

The middle seat was empty- much more comfortable flight!!!

You have to pay for everything! But the price of the ticket was very reasonable so that's ok.

AMS
JFK
Okay 5.6

15/9/2018 Amsterdam - NYC 1. Baggage check only opened two hours before departure so it was an hour wait to check a bag 2. Flight left 80 minutes late 3. Flight sat on tarmac at JFK for 50 minutes waiting for a gate because we arrived late

ORD
LGW
Good 6.3

Decent seats

Not even one glass of water offered on the 8 hr flight. Inexcusable! Crew was not overly friendly either.

JFK
CPH
Mediocre 3.0

Needed to check in bags 24 hrs before the flight and do it online otherwise you have to pay $100 at the airport instead of the normal $35. It was extremely difficult to even tell if I needed to pay for checked luggage at all, when I tried to login to checkin I got an error that said "A technical error has occured"

Baggage fees are a total scam. $35 over 24 hours ahead of the flight paid online or $100 at the airport. No where does the ticket tell you this.

Sun, Jan 20
ORD
Chicago O'Hare International
LHR
London Heathrow
10h 20m
Thu, Jan 31
LHR
London Heathrow
ORD
Chicago O'Hare International
10h 55m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

KEF
SEA
Mediocre 2.0

Icelandair attitude suck and is the reason I will not even visit Iceland now.

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

Mon, Nov 19
ORD
Chicago O'Hare International
LHR
London Heathrow
7h 40m
Sun, Nov 25
LHR
London Heathrow
ORD
Chicago O'Hare International
29h 50m
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 45 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
LHR
Excellent 10.0

Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!

ORD
LHR
Okay 5.3

Food ok. Service fine, grew nice.

Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight.

ORD
LHR
Good 7.6

Flight was not super crowded. Crew were lovely.

No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills

ORD
LHR
Good 6.3

planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep

Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system.

ORD
LHR
Mediocre 2.0

Not much.

The flight was delayed about 5 hours due to reasons no one really seemed to understand. Food was pretty bad as well.

Mon, Oct 1
ORD
Chicago O'Hare International
LGW
London Gatwick
28h 45m
Fri, Oct 12
LGW
London Gatwick
ORD
Chicago O'Hare International
17h 00m
Trip: 12 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

AMS
KEF
Good 6.0

The price

The delay

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Wed, Jan 23
ORD
Chicago O'Hare International
LTN
London Luton Airport
22h 30m
Wed, Feb 6
LTN
London Luton Airport
ORD
Chicago O'Hare International
16h 45m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Oct 28
ORD
Chicago O'Hare International
LHR
London Heathrow
10h 20m
Fri, Nov 9
LHR
London Heathrow
ORD
Chicago O'Hare International
10h 55m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
ARN
KEF
Good 7.6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

KEF
SEA
Mediocre 2.0

Icelandair attitude suck and is the reason I will not even visit Iceland now.

Mon, Mar 25
ORD
Chicago O'Hare International
LGW
London Gatwick
11h 30m
Sun, Mar 31
LGW
London Gatwick
ORD
Chicago O'Hare International
23h 30m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,633 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
LHR
LIN
Excellent 9.6

boarded and landed on time. staff was nice.

i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!

LHR
FCO
Mediocre 2.0

Nothing

CDG
LHR
Good 7.0

British Air reps took us through security and to the gate for boarding which was most appreciated after our check-in. Once on the plane the flight was great and the crew helpful. I wheel chair was waiting for us when we landed in London.

We were told to check in at terminal 2A to British Air for our flight. BA was on the lower floor almost in terminal 2B and there were no signs indicating where we were to find their check-in. When we checked in they initially had no record of our continuing flight on Virgin Atlantic to the US. They checked our bags through to the US but could not give us boarding cards for the 2nd leg of our flight on Virgin.

BWI
LHR
Excellent 8.8

Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection.

The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!

LHR
SEA
Excellent 8.0

There was a good selection of very different movies to watch. I found four that I wanted to see.

There were not enough chairs in the waiting area. There was a long wait, first, just to get on the plane, then, instead of letting us stay in the waiting area, we were all seated, and left waiting for at least an hour, most of that time without explanation, sitting in a stifling plane at the gate, without being allowed to get up and move around. Also, the ratio of carbohydrates to protein in the main meal was way out of kilter. I don't want rice + potatoes + bread + crackers all in one meal, with zero vegetables. The tiny piece of cheese helped.

Tue, Mar 26
ORD
Chicago O'Hare International
LHR
London Heathrow
7h 45m
Tue, Apr 2
LHR
London Heathrow
ORD
Chicago O'Hare International
25h 05m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 45 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
LHR
Okay 4.3

Flight attendants

Operated by American. Delayed for 4 hours

ORD
LHR
Okay 4.3

Seats were comfortable with plenty of room.

Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film.

ORD
LHR
Excellent 10.0

And perfectly on time!

ORD
LHR
Excellent 10.0

Good service

Ancient aircraft.

ORD
LHR
Excellent 10.0

When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)

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