Crew was polite
I guess San Francisco ATC (Air Traffic Control) decided the plane couldn’t leave San Fran until way past our take off time. Then it takes two plus hours to get the plane here unload and refuel and rest. So I missed my connecting flight to Redding. Which meant I had to fly to Sacramento. Then I had a pleasant 3 hour drive on I-5 (can you sense my sarcasm?!) didn’t reach my destination until 5 in the FREAKING morning. Around 8 HOURS LATE TO MY DESTINATION
Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business
Same point - the point was full and I’ve already clarified that .
The service as soon as I walked in the first airport until I walked out the last one was excellent for this trip
Left a little early
Smaller seats, no video or music options on a almost four hour flight. Why United why?
The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again.
Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy.
No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans.
We liked that no one was sitting behind us.
Food wasn’t great
Stewardess enjoyed her work encouraged us to take better seats. A full hot meal.
Crew was super nice, service great and plane comfort appropriate for the duration of the flight.
Overhead compartments very narrow and could not fit small carryons.
Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient.
internet should be free.
On board catering and new planes are a plus
Leg room is better than any other airline
Flight attendants are cold and act like they hate their jobs.
Chicago O'Hare International (ORD) United States
Václav Havel Prague (PRG) Czech Republic
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